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    Meow Wolf

    2.4 (20 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Reviews With Photos

    Major Tom's memorial
    Shawn D.

    We purchased a Somali kitten from Meowoff named Sirius (renamed by us to Major Tom). He arrived extremely thin and lethargic, and seemed unwell. Although we had a vet appointment scheduled within Meowoff's recommended window, his condition rapidly declined before his checkup; he became limp, unresponsive, and died shortly after we rushed him to an emergency hospital. The vet believed he had an upper respiratory infection that had progressed to pneumonia or sepsis. We asked about a necropsy, but the hospital said we'd need to drive to a university several hours away in the middle of the night. By the time we followed up the next day, they had already frozen his body, rendering the procedure ineffective. We notified Meowoff, explained everything, and asked how we should move forward. Meowoff indicated they could not "ethically" refund us (even partially) since we did perform a necropsy, but they had no ethical qualms about trying to sell us another kitten if we wanted a replacement. We asked for any documentation proving the kitten had been examined by a vet and deemed healthy to fly. We never received veterinary records despite them implying all their cats received checkups. Instead, they told us we violated their terms by contacting the breeder even though we see no such clause listed on their website. We only reached out because we were concerned for the health of the other cats in the cattery. My family loved Sirius, and losing him so quickly was extremely traumatic. We did everything we could -- we had a vet appointment scheduled, we responded when he declined, and we tried to follow all their policies. I write this so that others can be aware of what may happen and how difficult it can be to get support or accountability in the event of a loss. At first glance it seemed they cared about their cats, but their response to us indicates to us that to the degree they do, they are more concerned with their bottom line.

    Arthur the Maine coon

    Let me start by saying I love this company and I am extremely hard to please. I got online to order a Maine coon for my kids for this Christmas. We lost our yellow lab this year and have been in an animal free house since. I chose a beautiful blue coat with yellow eyes Maine coon who is now loved and known to our family as Arthur. He came all the way from Ukraine to Texas. The owners knew that he was a Christmas present and had someone fly him to us on the morning of December 23rd. Now if that isn't customer service then I don't know what is. He is fabulous, healthy, loving, GORGEOUS and lazy. Thank you so much for true most special Christmas.

    Mainecoon
    Ramon G.

    We adopt a main coon in 2021. He is a great friend for my daughter! Thanks Darina for all consultations & recommendations.

    Staff VERY helpful and had a quick response time Everything went puuurfectly. I have a 8 month old Maine Coon and couldn't be happier . All praise NO COMPLAINTS

    Alexandra B.

    Touching on some positives before the bad..upon receiving my kitten, you can absolutely tell he was trained well when it came to his temperament&behavior. He immediately knew where the litter box was, used the scratch post & very friendly. His coat was excellent. Before taking my kitten home, i did every single bit of research on Persians, followed w lengthy questions via email to the company regarding the history, health history, testing, etc. I will say that the MeowOff website& customer service from the store you are contacting, is just a middle man for the breeders or brokerage that runs the cattery. They are not the ones who breed them, raise them or have any contact with the kittens until you pick yours up from their location. After reaching out with my many questions, I was told they would send it to the breeder&let me know the answers once they hear back. After several days, I received a very vague & short response that kind of danced around my more serious health questions. When it came to "finding a safe and suitable home for our kittens" I want to put out there from my experience, I was not asked a single question about what kind of environment my kitten would be homed in, what other pets I had, I was not told or asked when the kitten was scheduled to see the vet after pickup. It all felt very transactional&only about the money. The final unfortunate thing that left a very bad energy towards this company was on their website it specifically states that all cat breeds EXCEPT Persians (my kitten), exotic shorthair& Burmese due to their breed being prone to upper respiratory infections/compromised breathing issues, are NOT flown in pet cargo shipping. So on my end, I assumed my Persian would be shipped to the country NOT flying in the pet cargo since they have highlighted & acknowledged that breed as high risk&a compromising its safety. I picked my Persian up from the Chicago location. After 2 days of having my kitten, he came down with a sneeze, cough&discharge from his eyes & nose. I immediately brought him to the vet, he had an upper respiratory infection&they asked me if he was flown in cargo. I told them no, as that's what's stated on the website. The vet informed me kittens don't just pick up these infections, they have to be exposed to something in order for them to contract this. I took my kitten home with antibiotics& 2 days later he stopped eating/ began to vomit. At the vet for the second time not even within a week of having my kitten, I am told due to the stress of his URI, he is constipated & that's when they asked about his diet. After telling the vet that the breeder had him on a raw meat diet, she was concerned due to the safety & risks of parasites in raw meat, which can be dangerous. To be safe, we ran x rays/ blood work, etc to make sure he did not have an obstruction or parasites causing his stomach issues. I followed every direction I was given for his diet when I picked him up & none of this was making any sense. I contacted meow off & i found out that my kitten was flown from Ukraine to the USA in pet cargo! I very upset, mentioned to her that it clearly states on their website that this breed cannot be flown in cargo. She said, "well that's if the pet is flying out from Chicago location to other state." "Ukraine does not require a nanny assist for cat breeds but the USA does so that is why if he was to be flown to a different state, we have no choice." When I told her he had an URI& I'm now sitting w a $700 vet bill, she became defensive & said they are not responsible for new cats developing these infections & that I didn't ask how my cat would be flown in so therefore it's my fault? I was told if I wanted to bring my kitten back I could get a store credit but they were not responsible for any vet costs when I didn't even mention anything about them compensating, which raised another red flag that I am not the first person this happened to. It's always a risk, I know that. Unfortunately my kitten got dealt the bad card. I'm glad others had good experiences, I just wish mine was the same.

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    Meow Wolf - active - Updated June 2026

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