If you chose to go with Merced Monuments be prepared to wait a very long time for the stone to be completed. Do not believe the timeframe that is stated when you first ask. For example, we were told 4 months, and that seemed reasonable. However, it took a solid 8 months which is down-right ridiculous. You won't be contacted either, you will have to call and ask, repeatedly. read more

Awful customer service. I ordered a headstone in February 2025 and it has yet to be finished. I canceled the order and went elsewhere. read more

I ordered a headstone from Merced Monuments in May 2024 and was told it would be completed within a year- which I was completely fine with. However, it ended taking longer than that, and I had to follow up multiple times just to get updates. Each time I reached out, I was met with the same vague apologies like, " I don't know what else to say, but I'm sorry." Well I understand delays can happen, the lack of clear communication and accountability made the experience frustrating and emotionally draining- especially during such a sensitive time. I hope the company improves its communication and project management going forward. Families deserve better during moments like these. read more

I'd give them a zero if I could!!! Non responsive to phone calls. 19yrs. ago they had way better customer service when my Father passed away. My Mom passed away they went to add her name to the headstone God forbid they clean the whole headstone my Mom's info was going underneath my Father's name!! I know the water causes some issues on the headstone but it probably would have only taken a few more minutes to clean from the top down.. There were 2 things on the headstone base that have never been gone in 19yrs. through all the weather we've had they were both gone we found one about 3ft. away never did find the other. What happened to good work and customer service!! Find another place to go for your own peace of mind!!! read more

very poor customer service, very rude, lies, the office stinks like cat pee and it looks like it hasn't been cleaned for years. I came from out of town to get my mom headstone , I was told 8 weeks and gave a deposit . well I returned to see how things were going because she never answered the phone. well besides all this she tells me it going to be another 6 to 8 weeks, I asked for my money back so I can go somewhere else and she said no I'm not giving your money back. I said you haven't even started or done anything, she was mad and tried to say at the end she would give my money back and she would take 20% off. I asked to speak with the manager and said you're not talking to my 85 year old dad. I got my money back after all this stress. Stay away from this place really really bad service. read more

If I can I give them negative stars for every category I would!! Shouldn't be in service. Lies after lies and steal people money taking years to get your orders in. Do not order from here if you don't want to lose out on your money and being lied to for years about getting your orders!! read more

The woman here is the absolute worst. Don't try to ask a question, because she will cut you off before you finish. Don't even think about questioning things she has said to you, because her move is to deny everything and accuse you of things that are absolutely untrue. I don't know why she works here...I guess it is a family business, but she is driving it into the ground. Very unprofessional, extremely rude - working in customer service myself, if I spoke to people this way, I would be let go immediately. She should be ashamed of herself, treating people this way when they are dealing with the loss of a loved one. read more

THE WORST REVIEW I COULD EVER GIVE WOULD GO HERE! Oh my goodness the absolute worst customer service I have ever experienced of a restaurant of a store or any place ever in my life. The lady was so rude would not let me finish my sentence when we began talking about prices told me to leave and go get it somewhere else. Their prices are at minimum six or seven times higher than anybody in the area. Never ever shop here! Absolutely out of their minds. read more

Merced Monuments - Most horrible, rudest, OVERLY EXPENSIVE and insensitive place on the planet - Funeral Services & Cemeteries Near Me - Merced, California

Michelle is very great what she does. She got me a new pic of my grandfather for his stone. She like my lawyer in a way. She very nice. If you hate on her. You can eat a fat dick. 5 Stars to you Michelle. read more

I am writing this review to warn people. Run from this place as fast and as hard as you can. She was great when we placed the order and wrote the check. We didn't know what we were in for. Every time we would call to check on progress she had one excuse after the other. When I finally went there to see what progress was being made she got angry and started slamming things down on her desk and throwing things around. Mind you this was eight months later and she was acting like I was in the wrong for daring to question her on the lack of progress. She even blamed it on covid restrictions but you don't need to open for business if you own the place and are just going in to fulfill your obligations. I haven't heard of any restrictions on working alone in a closed business by yourself. Bottom line took ten months and a lot of heartache and stress to finally get his stone placed . So save yourself all of the hassle and heartache and go anywhere but here. The only reason she got one star was so I could do the review read more

Worst ever. Went there to get a quote the first time and got a quote for a stone which she doesn't have. She said she can order it and will get it in a few months and the whole process will take 4-6 months. We came back a second time to deposit money in late January and she said the same thing, gave us the same time frame. We were willing to wait the long period of time and get the stone we wanted and also let her take her time to do her best. In the contract, she wrote up a stone we never discussed with her from the beginning and all along we thought we are paying for the stone she quoted us. Took her 5 months to design and get everything ready to put on the stone, which is a long time for her to finish on a stone that she has and didn't need to order. We went to see the design and she asked for full payment so she can set the stone at the grave site in a week from that day. We called 5 days after the date she said it will be set and she said they're barely going out that day to have it set. The day we went to see the stone at the grave, it's something else, nothing we ever discussed with her. Now she says she didn't quote us for the stone we wanted and on the contract she had another one; which we've never discussed with her. She's not so happy that we inquired about prices and ordering some medallions from a vendor which she deals with. The vendor don't sell to anyone besides his contracted business so we went and order from her anyway. She's mad and told us it's bad business to go behind her back. Heck, she's trying to make money, we're trying to save money too. There was always 2 or 3 of us there when we do transaction with her and we all remember the same. We don't care about the prices of the stone at all. We just feel cheated because all along we were discussing one thing and waited patiently expecting that and got something else. If you do business here, make sure you take very good notes and don't just take her words but see everything correct on paper. It was our fault we didn't see the problem until it was too late because we took her words and trusted her. On the contract, she just put number codes and abbreviate stone colors. We didn't ask because all along, we've only discussed one stone and we thought it was that one. The years of so call experiences and as a professional, who would write a contract for something customers hasn't even discuss with you... Go somewhere else, for a bit more money you'll get honesty and better services... Never doing business here agian... read more

DO NOT SPEND YOUR TIME OR MONEY GOING TO THIS PLACE. When you are dealing with a loss of your family the last thing you should have to go through is a business taking advantage of you. lies from the first day from these people. did not start working on the stone for several months, but they took our money right away. locked us into a contract. did not keep us up to date even when the stone would be ready. when i would call her, she was nothing but rude, told me she didn't have time to keep me informed. finally 4 months later they are done. nothing but lies from this lady. i wish we would have gone somewhere else. at least i would know that my money was well spent. read more

After my father passed away, the funeral director recommended Merced Monuments for the headstone. The initial level of service was very prompt and professional with the owner promising to have the stone installed in 6-8 weeks. After 8 weeks, I called back and spoke with Michelle, she informed me they were running late and that I should have been told it would be 6-8 weeks to make the stone excluding setting the stone. Four weeks later my mother called to inquire on status. My mother viewed this as final closure on the entire burial. Michelle was entirely unprofessional and proceeded to yell at my mother and offer a myriad of excuses as to why the stone had not been set. After promising to have it set that week, Michelle provide only another excuse. The entire level of service was entirely unprofessional. Given that this establishment is dealing with people that are dealing with the loss of a loved one and emotionally sensitive, I would hope that the level of compassion and service would be more professional! read more