I purchased a wheel/tire warranty when I purchased my Tiguan. Popped tire on 4/27/26. I had the car towed to closest VW dealership. Informed dealer about wheel/tire warranty. On 4/27/26 around 11AM, I received a call from the service department stating my policy covered everything except for a $2.15 tire disposal fee. They said they would receive tire on 4/29/26. Received call around 3PM on 4/29/26, was told that they were putting on new tire and instructed me to come pick it up after work. Upon arriving at the dealership, service rep told me that they weren't able to get in touch with the tire warranty company and that they could not "release the car to me." I was then told to "file the claim myself and to pay the $350 or they would keep my car. The warranty instructions are clear: Take your vehicle to any dealership or state-licensed repair facility. Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-491-5117. Submit invoice/repair order to Zurich verifying the authorized repair has been completed. Pay deductible, if applicable, and any non-covered expenses. Zurich pays the repair facility directly. So they did a bait and switch to extort money from me. Had I have known this would be the outcome, I would have taken it to another VW dealership. read more

Friendly staff. Good Mechanic workmanship. Understanding. Efficient. So happy we have a dealership close by as well.

we've been waiting a month for the dealership to connect our new Tiguan to the VW connectivity. no one ever calls us back as promise.

Was looking for a more affordable vehicle for my fixed income and my search brought me to Merced VW/KIA/Hyundai. Awesome team! Cris, Jaylon, Ricky, Fabian, Lee! All worked together to ensure that I was happy with my new vehicle and sure enough! Took the "scenic route" back to Fresno and enjoyed the drive! Strongly recommend!! read more

Purchased a used VW from them about 3 weeks ago. Called and asked for the service dept. Said they'd call me back. Nothing. Called and asked for Dante and Alex. They were unavailable so I left my info for them to call me back. Nothing. They're available and responsive when you're buying but always unavailable when you have a question after the purchase. Piss poor communication. Will not shop here again. I have a warning message coming across the dash. All I want to know is if we can take care of this warning light. read more

For a small town dealer they really have a great selection of used cars. They had a corvette and thunderbird on top of every other type of car you could want. Sales was polite and not pushy as all and allowed us to browse the inventory while providing assistance when needed. The exact type of dealer a small town wants. Thanks guys!! read more

I couldn't have higher praise for the folks who helped us at Merced VW. We came in from Alameda to look at a Tiguan. They had it ready to go when we got there and were friendly, professional, and ready to help the whole time. Joseph and his manager Troy treated us with respect and courtesy and never resorted to the "hard sell." Would go back there to buy my next vehicle in a heartbeat. read more

After years of being a loyal customer, I was ignored and the customer service ignored me and had a passive aggressive attitude. They let me wait until the closing time. This is not VW, this is Merced idea of customer service. read more

I went to just look at cars and was approached by Izzy. I know it's his job to try and get me to buy are car, but boy he sold the hell out of this car. I went to VW to look at VW's I've never ever though about Mitsubishi. I told him what I was looking for and he gave me a tone of options but the Mitsubishi was over and beyond of what I thought I could afford. I went there in my Mini Cooper and traded it in and got a good amount for it. What they offered me paid the remaining mini's balance and still had money to go towards my done. I will most definitely by my next car from here. read more

Merced Volkswagen - 2018 Mitsubishi Outlander GT and new owners!!! - Car Dealers Near Me - Merced, California

Brought car in for 120k service, and they broke the engine to the point where I couldn't drive it around the block. (The engine had started making very faint knocking sounds a day before but the car drove just fine and when driving it was not audible.) Then I bought a new used engine, and let them repair it, but then they broke the water pump. Around $12k and over 5 weeks later, I got the car. They were not willing to pay for what they broke and charge absurdly high prices. They also never gave us receipts for what they did to the car until we had asked for a few weeks. Because of this, the Bureau of Automotive repair (gov) said we can't do anything except file a complaint for not giving us receipts when asked. They are nice, but David is very passive-aggressive if you call him out for lying to you/not saying the whole truth. read more

Not sure who's in charge of the service department but it needs to be someone else. I took my car into the shop on 9/11 to have defect fixed, when I got there they told me a few other things needed to be done which I was fine with they told me my car would be done in 2 1/2 hours. The 2 1/2 hours passed and I haven't received a call to pick up my car so I called and I could not get through for an hour and 45 minutes only for them to tell me my car wasn't ready. So I finally received my call to pick up 7 HOURS later! And then I was told they close in 30 minutes if I wanted the car the same day so I rush there to pick it up and they only did the tire rotation and alignment they never called and told me they didn't have the part for the defect fix or anything they waited until I got there to tell me I owe $150 for the tire rotation and alignment and when asked about the defect he brushed it off saying "oh that, we can't do that today cause we don't have the part, we have to order it" so they basically had my car in their shop for 7 hours just for a tire rotation and alignment!!! It is now 9/16 and I can't get a hold of them to make the appointment to have the actual defect replaced!! Worse VW service department EVER! read more

I went in to get so help with my fuse box on my 2013 Volkswagen there is no diagram in the car or the manual an you can't find it online an the told me that I needed to let them fix my problem an they basically told me that they weren't gonna help me to fix this problem myself an the receptionist at the desk told me Volkswagen dies t share info about their vehicles then the quoted me this out outrageous price for 2 fuses did I pay it HEll No read more

Their sales team it was great but the automotive department have a problem they charged us $1,200 to jump start our Volkswagen and not do the repairs they want to charge another $169 to diagnose the problem they were supposed to fix do not trust their automotive repair department Dominique Diaz stole $1,200 from us during a pandemic left us without a car and wanted to charge us another 12 to find out what's wrong with it after we told them what was wrong with it read more

TLDR: Sales people/techs were intentionally deceptive or uninformed, recommended a complete transmission replacement for a simple problem. Go somewhere else. Brought my girlfriends 2010 golf in for a transmission issue it was having. They took the car and gave it a diagnostic test that we requested and paid for, they also test drove it and found nothing. A few days later the same issue came up and we brought it back. The diagnostic scan showed the issue (a shift solenoid) and they refused to fix it. Instead they recommended a complete transmission replacement for almost 6k. The salesperson also said they test drove the car and " the transmission is a mess" when it was clear the milage on the car hadn't changed and the transmission hadn't been opened. I ended up researching a bit more and doing the relatively simple repair in my garage in about an hour with a $50 part and some transmission fluid. The car has been on the road for over 6 months and 5000 miles with no problems. We used this dealership for services in the past with no issues, but they were either uninformed or intentionally deceptive when it came to recommendations on how to fix their own product. Either way you shouldn't bring your vehicle here. read more

I don't normally write reviews but my wife and I wanted to upgrade her vehicle and I could not be more happy that we found Merced VW. I prefer text and email communications and Adam Rodriquez was absolutely amazing. He was responsive, honest, true to his word and gave us a great deal. He also went out of his way to drive wayyyy too far to deliver it to our home as with both of our jobs and kids we wouldn't have been able to get to the dealership for a couple of weeks. I fully and completely recommend Merced VW and truly appreciate Adam's help throughout the entire process. Thank you! read more

My husband and I purchased a second used car from Merced Volkswagen, and received an even better deal than the first time! Not only did our salesperson (Andrea Lowery)do an AMAZING job, but her team also made it happen for what we wanted to pay!!! The car has super low miles and has been kept in pristine condition...Luxury at a steal! She even delivered it to us! Thank you Andrea and Merced Volkswagen, you guys will continue to have my business!! read more

This is for the service department which is actually located on 1530 main(17th). I brought my new Jetta in for a recall and had a great experience. Originally I had scheduled for a Saturday but Juan Ortiz emailed/called me to let me know the specialists that took care of this particular service were only in during the weekday, so that's something to consider. Luckily I was able to get in the following Monday. They have a nice waiting room with free refreshments and a complimentary shuttle. They seem to be dog friendly as well, just like the Volkswagen near my hometown. I look forward to getting my annual service done here. read more

Drive Past Volkswagen Merced F A S T................Don't even bother to look.. Poor Quality Control, Poor Pre Delivery Inspections, Questionable Business Ethics, They are the same company as Hyundai & Kia Merced........B E W A R E.. read more

The entire staff was friendly and professional Sou was such a huge help and totally worked with us! We've needed a new truck for a while and the stars aligned for us today! Thank you for everything! read more

Merced Volkswagen - Car Dealers Near Me - Merced, California

This is for the Service Center only, I have no experience with the Sale Center. We took our Jetta in for a diagnostic as the check engine light came on and it failed smog (the smog shop gave the codes that explained the check engine warning, we just wanted an idea of what the repairs would be). We received a call from Bobby stating that they couldn't do the diagnostic as the car was overheating, but they could replace the battery tube block for $235 and that would allow them to attempt to diagnose the cars issues. The car had NEVER overheated prior to that visit so we were shocked. When we stated such, they became defensive and we ended up picking up the car after refusing to pay for the diagnostic that we didn't get. We picked up the car and even after letting it idle, never saw it overheat. So we took the car home and the car suddenly stopped working MID-DRIVE. When we looked under the hood, the fuel line was COMPLETELY disconnected. We reattached the clip and were able to drive home. If you know how hard it is to remove and attach those damn clips, you'll know this is highly suspicious. Needless to say... we will not return for service and subsequently, we will pass on visiting the Sales Center in the future too. read more

This is my place to buy cars. Brought my last 7 cars from Cesar Guzman and he always deliver. As long as I'm buying VW, I'm buying from my boy Ces. read more

Just purchased our second VW and once again had an awesome experience. Thanks Fabian and Andrea

The sales rep. Andrea was very accommodating to my needs. She made sure I was comfortable in regards to any questions or concerns I may have. Merced VW went above and beyond my expectations. I am a very satisfied owner of a new Arteon SEL Premium R-Line 4-Motion. If you're in the market for a Volkswagen, Merced VW is the dealership to go. read more

My daughter has relocated to San Jose from New Hampshire and we are a Volkswagen family and found Merced Volkwagen and outstanding dealership to do business with. From Cesar the Salesman and Gilbert the General Sales Manger couldn't get any better. My daughter got a Jetta SE 2.5 for the payment she needed without haggling over the price and the finance was approved in minutes. After the deal was approved they took the time to deliver the car to my daughter in San Jose. This is an experience that deserves Five Stars!!!! I called Paul the General Manager to let him know that his dealership and employees are outstanding and I can assure them that my daughter will let everyone who is thinking of buying a Volkswagen to go to Merced to purchase one!!!! Thanks to All that helped my daughter Patrick read more

I am a personal assistant and my car happened to die on me. I didn't know what to do and needed a car ASAP....I called Isaac from Merced Volkswagen upset and told him that I needed his help with buying a car. Isaac told me not to worry and he'd do the best that he could to help me find the car that I wanted. However, I didn't know what car I wanted because I always drove Ford Mustangs...Isaac asked me what I wanted in a car and I explained it to him What I was looking for and he gave me options. When I explained more of what I wanted Isaac told me that he had the prefect car for me. I was hesitant at first but Isaac assured me the I'd like the car that he had in mind for me. He sent me pictures of the car and told me that it would have the speed and luxury that I wanted in as car. I talked to Isaac on a Tuesday morning and Isaac knew what I wanted because that is his job after all and my car wad delivered to me that Friday morning by 10:30 am across California. Isaac got me through all of the financial aspects and took care of everything that I needed. Isaac is Very Knowledgeable and great at what he does...I'd recommend Isaac to all of my family and friends...Not to mention that If you have any questions, he gets you the answers and does what needs to be done to leave you being a happy customer. "Hats Off" ti Isaac for his exceptional skills... Klay read more

Didn't answer any of my questions but she sure did interrupt me half the time I was trying to speak. Andrea, you should listen more. The good lord gave us two ears and one mouth for a reason. I have great credit and will not put up with this. read more

All I can say about this place is that they need to brush up on their customer service skills. I have taken my car here twice seeing as it is like the only place I know of that knows how to work on it. First off I have to say the guy who works the counter in the service dept. (I'll be nice and not mention names) is quite a bastardo! He wasn't very helpful and was rude when I asked questions, and the 1983 shuttle they use to transport customers was an hour late to pick me up when I was only two exits away on the freeway. As I was leaving after paying my bill the cashier called out to me and told me I needed a new battery. HELLO!!! Why wasn't that something I was made aware of before I picked my car up? Needless to say I had to go back the next day and have a battery installed. I am still irritated with this place. read more

I just took a peek in there service garage and it is super clean. Not to mention all those VW Beetles in for service. It would be really fun to work here. plus they repair all these old VW's as well (Buses, Beetles, Jetta, Rabbits etc.). Personally I would never buy a VW per reliability reasons and poor craftsmanship but I wouldn't mind driving one. read more

I was happy with everything. They took my bike as trade , tinted my car and gave me a great deal On a car I'm happy with.

If you ever in town and looking for a new or used car I would recommend coming to merced Kia/hyundai.. After going through so many car dealers to name a few, western motors, razzari, and honda, the most helpful and friendly salesman came from this dealership. I was being helped by Fabian and he knew his stuff about the cars they have. Also Saan Saechao was also helpful and very patient with my father and I before he closed the deal. And not to forget Gilbert who made this deal happen. Thank you for ending my search for a car and I'm happy to say your company deserves these 5-stars!!!!! read more

Is Fabian is the best your dealership has to offer? - . I'd say product knowledge and price structure is paramount. I am sorry to say those elements were lacking badly by Fabian. Went to a VW dealer not to far away and saved a ton of money and they were responsive to my needs - Take a lesson from your peers - YOU MAY WIND-UP TO BE SUCCESSFUL TOO! read more

Robert Brummel was very sweet answered all my questions I had.it took me awhile to pick the car I wanted lol like a couple of months........but when i was ready to buy a Kia soul I called Robert and that reason was that he listened to me......so I went in to start paper work everyone that I met was very nice from maintenance,office worker's everyone ...that made me feel good and i have to mention that the Kia team let me bring in my little poodle in with me .Thanks Robert Brummel and all your team for making my car experience perfect ...and I would recommend my friends and family to go to Kia in MERCED for there next new car.T HANK YOU LISA read more

I just bought a new car form merced VW. Cesar did a fantastic job with the sale, gave me a fair price and even delivered the car to me 45 minutes away from the dealership. In fact I went through the entire purchase and never set foot int he dealer. By far the best car buying experience that I have had. Strong work Merced VW!!! keep up the good work! read more

My Routan was due for its 24k mile service and I booked it with MercedVW for a Saturday morning appointment. The service department did their work and had me out of there within an hour or so. Carwash and everything. No complaints. read more

We purchased a new touareg on January 24th. The salesman and sales manger assured us that an acid bath and good buffing job would resolve the issues. We took car in on January 30th to have the detailing done ( Paid an extra $500.00 for the paint protection ) After the first hand wash ( It's a black car ) we noticed that the problems still persisted. We took the car back on February 28th and they kept it until March 7th. Upon looking at the car on the 7th we saw that it now has 4 dents in the hood. Nobody seems to know where they came from ( Maybe a little excessive force while buffing? Dealership to cheap to paint hood? ) So finally we go and pick up the car on the 15th of March. The car seemed ok but then again it was raining that day. Sales manager told us he's not doing anything else on the car. Sunday March 18th I hand wash car and see the dents So now I have a new $51,000.00 car with dents in the hood. I did receive a really good deal on the car, they had it in inventory for 28 months. I'm sure that they did not make much on the car but you don't treat a customer the way they treated us after the sale. I've contacted VW of America and hopefully can resolve with them. And as for the paint protection, It's a joke in my opinion. read more

This is for the auto repair shop. Just bought a side view mirror blinker from them. First they didn't have it in stock so I had to order it and wait three days (why wouldn't they have something so common?). Second I paid $80 for a simple light. While I was there picking it up, the guy inside tells me that one of the mechanics would be happy to help me install it. I go outside and into the shop and find someone. He comes outside and looks and tells me I just need to take a screw off. He goes back inside. Not so. I'd already looked online. I ask the service manager if someone would help. Sure, he says. But it will cost you. Are you kidding me? Even freaking Jiffy Lube will put in a bulb for free since you bought from them. And I just spent $80 on the thing. On top of$70 for new wipers! read more

We have purchased vehicles from Merced VW in the past, and this last experience was as awesome as always! Cesar is very professional and knowledgeable about the vehicles as well as finance. He knows his stuff and is great at his job. If you're in the market for a vehicle please make sure you go see Cesar. read more

kudos to troy and Dominic in the internet sales department. when researching and pricing the car we were looking for they were responsive and cost competitive. They ultimately didn't have the combo we were looking for on the lot so we ended up going to another dealer who had one available. I recommend them for any new purchase. read more

Terrible in every way. They do not deliver what's promised, high pressure sales to the point of almost insulting you, and poor follow up. If you must get a Volkswagon, Kia, or Hyundai do yourself a favor and shop out of town, otherwise look at another dealership. My girlfriend just bought a Volkswagon and after my experience we went to Modesto- SO MUCH BETTER, Will NEVER do business with Merced Kia Volkswagon again. read more

Previous reviews referred to a terrible service rep who was rude and uncommunicative. We dealt with this guy as well, and I agree 100% with those sentiments. The good news is that he is gone! With our most recent service needs, we've dealt with Paul, who is the best service person ever! He has taken great strides to make Merced VW Service the best experience we've ever had when it comes to getting one's car repaired. He is communicative (he even gave us his cell number so we could call him after hours), friendly, and very knowledgeable. Highly recommended! read more