IF NO STARS WAS AN OPTION I WOULD DEFINITELY PICK THAT. EVERYONE FROM THE MANAGER IN SERVICE DEPARTMENT TO THE SERVICE ADVISORS below him are absolutely no help. They must make commission because they are only there to get you to spend more money on things you do not need. Came in for a warranty, once my car left it had more problems than I brought it in with. Then they said they would have to run another diagnostic on it even though they just ran one and that they would have to charge hundreds of dollars for. They also ended up "fixing" what was wrong and charged me. As soon as I got back in the car the light came back on again so I went back and they said there is nothing they can do I would have to pay near $2,000 on top of the $1,500 I already gave them. GO TO ANY MERCEDES DEALER BUT THE PARAMUS ONE. THE PARAMUS MERCEDES DEALER IS THE WORST IN THE STATE AND NEEDS TO BE SHUT DOWN ASAP!!! read more

First of all, my salesman that I had originally scheduled an appointment with wasn't actually in the office that day and I was not notified...bad start to say the least. I was coming in to discuss my lease-end options, as I currently lease a cla 250 4matic ending in 2 months(previously Prestige Mercedes.) This experience with the newly named Mercedes of Paramus was horrible. I was greeted by a gentleman named Derrick Fox (sales manager) and it was a very unsatisfactory experience to say the least. He made me feel as though he really wanted nothing to do with extending my relationship with Mercedes. He went as far as to suggest that I should entertain other brands telling me his wife pays more for a Honda...excuse me, what do I care about what your wife pays?? ...very unprofessional and ridiculous. They didn't even let me drive the vehicles I wanted to lease! They offered me vehicles I didn't ask for which is really unbelievable. My overall feeling was uncomfortable and a bit insulting. ***This is how they treat a current customer. To be quite sure, they just lost my future business and I will be sure to spread the word so others don't have to go through the same turmoil over a vehicle*** read more

They don't care about their service they care more when you want to buy and when something happens to your car and you send it to them they will take weeks just for an inspection that can be done on a computer and if your changing a tire that any mechanic can change in a day they took weeks and when they ask for your number just know they are trying to put you away from them and give you a number for who ever is working on your car (and he's never in the office) he will never answer , he will give you a hard time that you'll have to drive to the company or take an uber so you can speak with him (because they don't want a headache) their service is so bad this is the worst service ever (the worst) their system is all about making you hate the company more and more I would never buy another car from Mercedes Benz of Paramus and I will refuse giving my car to them I am going to another Benz service even if it took me hours to drive rather than having all their BS read more

Without any expectation My wife and I stopped by for price check and test drive. About 4 hours later we found ourselves driving a beautiful Mercedes on highway 17. Mr. Joe DeFancesco was fantastic. If you are shopping for Mercedes benz, I highly recommend him Chris. read more

I must say that out of all my car buying experiences and dealing with service appointments, MB of Paramus takes the prize for the worst experience of my life of dealing with a dealership. They roll out the red carpet when you purchase a vehicle, but the moment you drive off, you are no longer of any interest as customer to them. Time after time they have disappointment me by "fixing the issue" and not really fixing, to not having rental cars "available" when you make a service appointment. To walking in to the dealership to be greeted by employees enjoying cooler talk while having breakfast (sorry to interrupt you during work hours). To finally today picking up my car dirty on the outside since it snowed last night and not even have the courtesy or common sense to wipe it down. Any new buyers, BEWARE, as buying from this dealership will become your worst nightmare. read more

Beautiful dealership! I was so impressed by the amount of cars and trucks in their showroom, including the AMG section. Unfortunately, that's where the great experience started and ended. After browsing for about an hour (I know absolutely nothing about MB), I hadn't been offered assistance from any of the 10 employees I counted between the floor and the back offices. I even had to squeeze by three middle aged male employees (whom where chatting while drinking their coffees) in order to take a seat inside a white E350 Coupe. After setting my eyes on a SLK Roadster, naturally, I had questions. Simple ones; as in, "Can I make an appointment for a test drive?", or "How come MB cars don't have safety testing ratings?" I approached the front desk and asked the associates if there is anyone who can answer a few questions about a vehicle. The epic answer I get is, "We're short [staffed] and closed." It's 5:55 pm on a Saturday. I walked in at 4:45. It takes two Tylenols and at least a half of a day to purchase a car, and I didn't ask for someone to answer a couple of questions because I intended to purchase the SLK an hour before closing while most national banks are closed. Use your noggin' people... Sales Associates: Take a second to realize the proper etiquette would be to say, "I'm sorry ma'am, we're about to get ready for closing, is there a particular question I can help answer for you, or would you prefer to have one of our associates call you first thing on Monday?" Management: Well equipped, we're talking 80K-130K vehicles here, not economy value Kia's. Get a grip on it Prestige--customers are paying for a superior luxury vehicle with matching superior luxury service. I've had better customer service buying a low fat ice cream cone from McDonalds. read more

Mercedes-Benz - Most likely leasing this beauty from a different MB dealership :) - Car Dealers Near Me - Paramus, New Jersey

They gave me back my car with the gas light on, seat reclined all the way back, radio station changed to back spin radio; dirty inside and out, climate control setting changed. They just mess with everything; I hate bringing my car there. They can't figure out what the vibration from my car is so they just pretend it's not there. Worst place I've ever taken my car to. I used to have a BMW years ago and I never had a problem with Prestige then; they have gone downhill a great deal. I told the service manager I was going to take it to Manhattan Mercedes for a second opinion and he sent me a threatening email stating he's going to call the manager over there. Their loner cars have advertisements on them so the State Police have a reason to pull you over on the Parkway for no reason but that. Just a crappy place all around. read more

Everyone here is so welcoming and kind. They are truly first class the best in the area. I've been to many Mercedes dealerships and this one is the best in Bergen county if not the state. read more

Mercedes-Benz - A beautiful show room - Car Dealers Near Me - Paramus, New Jersey

My wife Sue and I purchased a 2017 Chrysler Pacifica today at Mercedes Benz of Paramus. Our salesman Cyrus Kelly did an excellent job. He was informative, honest and absolutely no pressure. I was in sales for 22 years and Cyrus is a true professional. read more

If you hate money, this is the service place for you. Had a brake booster recall on my 2007 ML so had them look it over. I never had an issue with them and they said that the brakes were good. But in the oddest coincidence of all-time, they started vibrating and shimmying on the first drive after that. When I brought it back, they said that it needed $17,900 of work ($2300 on just the brakes). Refused to acknowledge any fault on the brake issue and said I was lying when my local mechanic said he would do the brakes for $800. They gave me the corporate number and said that if corporate paid, they would be fine in taking their money - which seems very unethical. Anyway, my local mechanic looked over the car and said none of the work that they mentioned was necessary at all. I'm having him do the brakes as a precaution for the aforementioned $800. read more

Ashley in the service department is unprofessional and impolite. Once they sell you a car they don't care about the customer anymore. I do not recommend to buy at this dealer. Save yourself a headache and go somewhere else. read more

The best service dept I ever experienced in the last 40 years of driving a Mercedes Benz. Troy is probably the greatest advisor at this location. He took very good care of "my whip!" read more

Talk about pompous and arrogant. The dealership thinks they're the only game in town. The salesman, that I had the displeasure of dealing with, was nothing short of a joke. Joseph Kalachian, was the salesman. I was there to buy a new Sprinter van, for my business. He actually had the audacity to show me the sticker price, and tell me that he couldn't do any better. After I explained to him, that I had already talked to someone else, and they offered me $4,000 off the sticker price, up front, he called them to verify. He then told me that he could have the van brought to me, within an hour, but expected me to sign on the dotted line, when it got there. I explained to him, that I was there to check out the van, and if everything was good, then I would continue the negotiation. I wasn't guaranteeing anything, without seeing it first. He refused to get the van from their storage lot "25 miles away", if I wasn't agreeing to his numbers, right then and there. I explained to him that I wasn't agreeing to anything, until after I had a chance to inspect the van, to make sure it met my needs. He seemed to think that car sales are non-negotiable. His attitude sucked. He will surely not be a car salesman for long, with his poor attitude. This isn't my first rodeo. I've been buying and selling vehicles for over 30 years. I know that everything is negotiable. I would also warn everyone to avoid the "Nitrogen tire fill" gimmick. They like to claim, it is non-negotiable, and that it slows down leaks, and offers "tire protection", at $200/tire. This is all snake oil. Don't fall for it. The best I can say is, if you see something you like, on their website or lot, have another dealer do a dealer transfer. You'll go a lot further. read more

I gave them a deposit on the car. They were very unprofessional. Took over two weeks and still waiting on my deposit to be refunded. They don't care. Only care about the sales deposit and that is it. Will never go back there again or never give another dealer deposit again read more

Made an appointment for my FLAT tire to be replaced. I have the tire and rim warranty and yet I showed up Saturday morning to my appointment and was told I would have to wait till Monday for the insurance claim to be put through or pay out of my pocket. Service advisor and manager both were 0 help. They didn't offer me a ride home or a loaner. I was forced to drive home on a flat tire as I will not pay for a tire that is covered under an expensive warranty I purchased with the car. I bought a Mercedes for the luxury and courtesy and have not received either with Mercedes Benz Of Paramus. They watched a customer drive off with a flat, even though I had insurance. They just refused to honor it till Monday. read more

I'm extremely disappointed with the professionalism of this company. I will never recommend anyone to Mercedes of Paramus. Please understand you can't not give a ultimatum to a customer. It's not your way or the highway! read more

I've been a loyal BMW customer for quite some time; however, my recent experience at one of the dealerships in NJ brought me where I needed to be - Mercedes-Benz of Paramus. Before trekking to Paramus from NYC, I read through multiple reviews to ensure I requested an appointment with a knowledgeable salesperson. I didn't want to waste any time, or deal with someone who didn't know anything about the car that would be perfect for me. I also had to deal with handing over the keys to my previous vehicle so I wanted to make sure the process with smooth, and with someone who handled a similar transaction before. I came across Andrew Franco's name MULTIPLE times, and I can't stress how grateful I am that I did. Hands down - Andrew is the best. I'm actually a pretty difficult person to deal with when it comes to large purchases, and Andrew went above and beyond to ensure that I received nothing but the best customer service, and left the dealership with a new car. He worked through the issue with my previous vehicle, and was super patient with me. What really stood out to me was the way he conversed with my fiancé and I. It was as if we were related to him. It was extremely hot out, and he replaced the room temperature water bottles with cold ones. I know that may not mean anything to some people, but that meant everything to me! It wasn't about the water. It was the gesture without asking. Andrew took his time to explain everything about the car, and as mentioned before, was patient with me as I've never driven a Mercedes before. I'm glad to be part of the Mercedes family, and I'm glad Andrew welcomed my fiancé and I with open arms. I'm already looking forward to Andrew selling me my next Mercedes! If you're looking for an honest, responsive, personable salesperson, make an appointment with Andrew Franco! Thank you, Andrew! read more

This is by far the most unprofessional dealership I have ever been to. I purchased a used 2020 Tesla Model Y from here. When arriving for the test drive the vehicle was not charged, although it was specifically requested when making appointment. The finance price went up when we arrived to sign the paperwork because the Sales Advisor has given us wrong info. After multiple argument the dealer ended up splitting the cost. Upon delivery of the vehicle the hood has deep scratches in it, which was pointed out and the dealer promised to take care of it and provide a loaner during the repair process. The dealer failed to do so and ended up arguing that they can't issue a loaner for a non Mercedes vehicle and asked me to take care of it myself and they would reimburse. This vehicle was purchased on January 26th as of May 5th the vehicle still has not been registered. The Sales Manager Dennis Adams just allows himself to walk away in the middle of the conversation saying he is not going to argue. He allows himself to not respond to phone calls or emails and just completely ignores the client. This dealer is absolutely the worst experience I have ever made. They are dishonest and absolutely rude. Save yourself the headache and do not purchase from them. read more

If I could, I would give zero stars. I did not purchase my car at this dealership thankfully but I have been there for service and will never be returning. It is by far the worst service experience I have ever encountered. I brought my car in for a flat, they told me over the phone to bring it in that day to proceed with an insurance claim. When I got there, I was informed that my insurance company was not open on weekends. So my choice was to leave it until Monday or pay for the fix right then. I was told by the salesman at Benzel-Busch (who were great by the way)where I purchased the car to always wait for insurance. So I left it. Of course there were no loaner cars and very unapologetic about it. Fast forward to Monday I had to chase down HOOMAN, the service guy assigned to me, just to get any info on my car and insurance. Finally I had to just call insurance myself to make any headway. Long story longer, my claim is approved and the dealership started on my car. When I went to pick up my car, guess what? I had to pay for the tire anyway and was informed it was dealer policy and get reimbursed by insurance. Only to find out when I followed up with my insurance company that that was an outright lie. Paramus Mercedes is too lazy to submit invoices to insurance so they LIE to their customers to get their money. My insurance actually had a check for them so they would have been paid twice! I will be going back to Benzel for all service in the future even if it's a bit further of a ride. They are nice people and a pleasure to work with. A very stark difference to the arrogant and shady service people in Paramus. These cars are too expensive to be treated like this. read more

This is my second issue with Prestige not even sure why I gave them a call now that I think about it. First issue was when my father and I went for service for his car and was disrespected by the service attendee which I reported and had to have the manager call me back and apologize for his behavior. I called today and they connected me with Joe who was your typical sounding sales guy who thinks he knows everything and doesn't have time to listen to you because he's just so important. I give him the price I would like to pay and instead of giving me options he's like nope can't do it bye. Never will I ever come back to such a demeaning establishment. I will definitely be going to Mercedes of Caldwell for all my Benz needs. read more

Teresa B Turelli was extremely helpful in making my experience Mercedes Benz paramus awesome. She answered all my silly questions and made it very smooth. When you go there please ask for her she was the best read more

Don't make the same mistake. Do NOT go to this servicing center!!! If I had listened to other reviewers, I would not be writing this review. I took my car for a simple B-service with a signal the came on my dashboard. I receive a report of issues that total more than my car although I have serviced my care properly and took great care of it since I brought it. When I arrived to pick my vehicle up, the driver did not let me enter because a Check Engine sign was showing on my car. While I waited with cold air blowing on me, the mechanic took my car to back and brought it back. I asked why the engine light was on and he gave me some awful story. As I drove home, my gears would not properly shift in my car and when I stopped at a red light and in traffic my care idled heavily. I immediately wrote the dealership when I got home. I receive a call suggesting I bring the car back. I went to work the next morning and opened my trunk to get items out. As I reached in, my trunk literally, slammed down on my back. I went back to the dealership and was told that they hold NO responsibility for all of the problems that were not problems before I brought my car there. Obviously, they cause each of the problems may be thinking I would purchase a new car from them. Never! Do not trust them. I am very sorry I did. Regretful, read more

I've purchased one C-Class and two E-Class Mercedes, the driver seat in each car has unravel in the seams. My latest purchased was less than two years ago. This is unexceptable from a prestigious dealership. This is an on going issue with many Mercedes customers. Less prestigious dealerships doesn't have seats unraveling in the seams. Mercedes needs to recall these vehicles and fix the seats. read more

Go somewhere else! Trust me. Worst customer service from one of the service advisors! He ignored my questions and kept me in the dark as to the status of the repairs on my vehicle. He was not attentive. He was neglectful and severely insensitive to the needs and requests of me the customer. He acted like I was asking him for a favor instead of him doing his job! I won't be back. Thanks for absolutely nothing. read more

Jose Severino at Mercedes-Benz of Paramus was an extraordinary and exceptional sales person/ client advisor. He created a seamless, quick and clear car leasing experience for me. He spewed no games, duplicities, nor falsehoods during our time together as advisor and consumer. His 10+ years in auto sales was obvious and well appreciated. Thank you Jose for an outstanding customer experience. read more

Mercedes-Benz - 2021 GLB 250 - Car Dealers Near Me - Paramus, New Jersey

Great service! Was just there for a standard maintenance drop. Thank you :)

USE to be an amazing dealership when it was Prestige Mercedes. NOW it's terrible. Do your homework people. I'm sure you'll find a better deal. read more

Sorry to see so many Bad reviews, but I must have been Lucky. My sales person Rob was super, did not waste me time. A great experience and I was able to drive my GLC home that day. The car is great, so far, and I would recommend them to anyone. Ask for Robert and you will be treated professionally. It was a smooth Buying process! read more

Very good customer service. Even though i did not purchase a benz im very happy with my BMW M4. Megan Marcotte was very helpful and knowledgeable. Thank you read more

Terribly ran operation.. Had me on hold for a half hour while trying to schedule service..finally got connected to a very rude employee who scheduled my appointment. After my service was complete, they told me that I could pick up the vehicle anytime before 7pm. I got here at 6pm and now they cannot find my keys. There are about 30 people here and apparently no one has authority to access the place where the keys "should be".. Now I'm waiting for one of the service department employees to come back here from home to try and resolve this. I really expected a higher level of customer service and professionalism. On a good note, Glen from the service department was a pleasure to work with. read more

The service provided by Eric C. and Juan O. was surreal. The welcoming smile on Eric's face along with his personal approach immediately let me know I was about to have a very pleasant experience. He was urgent, yet patient and worked hard to get me the best deal. Even after everything was finalized and perfect, with the help of Juan, he was checking in to make sure things were 100% up to my standards. Juan was equally warm and answered every single one of my questions so I felt comfortable moving forward. I felt like these two gentlemen really listened and worked hard to assure I was a happy customer. This is my 2nd Mercedes and it won't be the last because of the experience that Eric and Juan provided. The other staff can take a cue from them, it all starts with a smile. Eric and Juan are my forever team, see you soon guys. -Dee F. New Jersey read more

I bought a certified preowned Mercedes Benz, in less than 9 months, I have had to replace a tire at my expense for being at the wear bar, and they want to charge me for rear brakes $775, I found another trusted mechanic that will do it all for under $200. MB does care. This was my first MB purchase and my last. I wish I could give it back now and walk away from this disaster of a company. Do not buy certified preowned, the certified I think means certified you will be in the shop nonstop where they can buckle and dime you. LOUSY service. I won't be back except for recalls which there have been two in the short 9 months of ownership. The "care managers" don't care and do nothing to help you. Disaster of a place. Stay away, especially from their preowned certified vehicles. read more

I rarely give negative reviews, but this dealership offers the worst service of any MB dealership I've dealt with. Today is my 4th time visiting for service and I have never had a good experience. It may be convenient, but I'm certain that I will never be returning. The loaner they gave me today is covered in dirt and bird poo. All over! The excuse...our cash wash is broken today, Sir. I expect better. read more

This service center is a complete rip-off. I scheduled an appointment for 7am to get my left cornering light replaced because my car literally said, "Check left cornering light." The service technician said that they'd have to run a diagnostic to figure out if it's a connection or if the light needs to be replaced. $95. An hour and a half later he comes back and tells me the bulb will need to replaced for an additional $98. And that my alignment needs to be fixed and three of the tires need to be replaced. I'm not sure why replacing a cornering light requires looking at alignment, and why for an appointment to replace one light I have now been at the dealership for two hours. Seriously, go elsewhere. read more

This is a review of the service department at MB/Paramus. Very simply- they just lie. I stopped by with my car because I had a tire issue. Most likely hit a pothole. The car is under warranty, and I have tire and wheel insurance. Despite that, they said they would charge a diagnostic fee to figure out what was wrong. They said they would do this because I did not buy the car at this dealer. I objected; they said this is their policy. I asked how much. They said around $200. I left and went to another dealer and had zero hassle. read more

I hate to do this but three strikes and you're out. I have had multiple problems with the service department at this dealership over the years if you read my previous reviews and once again they have failed me. I had my 20,000 mile service done in April 2019 about a month after my service I noticed that my windshield wipers were squeaking I checked my service report and even called and they verified that the windshield wipers were changed even though I know they were not. After a few months of this being incredibly annoying when it rains that windshield wiper squeak up and down the windshield I went to Morristown Mercedes service and the technician verified that the wiper blades were old, there is actually a sensor on the blades that turns yellow when the blades are old. I called Mercedes Paramus service department and left a voicemail that I was unsatisfied with the service and wanted a supervisor to call me and of course no one ever called me. The people at Morristown Mercedes were nice enough to find a slightly used pair of wiper blades and changed them at no cost. Meanwhile I pay $770 a month for my lease which includes my maintenance, because the technician was either too lazy to change my blades or maybe they're trying to save a few dollars they have now lost me as a customer customer forever. I will now be using Mercedes of Morristown. read more

I see that operations manager would like me to reach out to discuss this further. Interesting, when I left him a voicemail he couldn't be bothered to respond. But now that there's a yelp review he's all over it. Maybe he should listen to his voicemails and act on them rather than trolling the Internet for comments about Mercedes Benz read more

Worst dealership ever!! The asian sales guy had no idea what he was doing! Doesn't even know the basics! What a joke! The car service was even worse! Horrible waiting area, shitty coffee, but the most important thing is they are so unorganized! They lost my service record or never typed it in! Or they just turned off the service light and did nothing! Not sure which one is the worst! And of course the guy who service my car is no longer there. read more

To begin with, it was such an embarrassment having to go through the difficult process of trying to lease a car. Having a salesman being obnoxiously rude, disrespectful, and in fact VERY irresponsible was just not a very pleasant experience. It's been quite a while ever since I've met a stubborn and old fashioned salesman. The process of coming to an end about my lease-end options wasn't a major issue at all however to finalize and settle everything off, I specifically gave a phone call to my salesman stating the designs I wanted. Without any hesitation Brandon accepted the offer however when I went to pickup my new car, I noticed of how the finalized steps were not done at all and I was very disappointed about it. Adding to that, I later noticed I was given a car with couple of dents and scratches on both inside and outside of the car's interior. I drove back the hour of getting my car, however when I spoke to the manager, he was very impolite and disrespectful. Almost seemed like he was treating his customers like some strangers from the streets. With no human respect, Brandon denied any of his wrongdoings and took no responsibility within his past actions. However I was so glad I came across another one of the salesman who reached out to help, JiEun Chun. She was very polite with everything and handled our situation very well. Thanks to her, we actually got to receive a new car with all the finished designs with it. Couldn't thank her enough. I truly think it's best if Brandon Monastersky (salesman) kindly was removed from his position within the company itself. I later found out there were many bad rumors about him that I should've known beforehand, which was my major mistake. He has been giving a lot of the other salesman damage and lowering their standards of even being a salesman in general. Due to reasons, Brandon was supposed to payoff the debts however he again denied any of his wrongdoings and pushed it off to the other salesman, JiEun Chun. To end this off, I am very furious about even having to go through all of this. It was such an embarrassment especially because my children had to witness all of this. In my opinion, I wouldn't bother even giving ONE star within my whole experience. I really hope my salesman learn something from this and at least tries to give an effort on his customers. read more

My window washer was not working . I have not used it for a long time . I knew it was not because the fluid froze. The service dept. found it was a window wash pump and replaced it in an hour and a half . The service dept. was great from beginning to end . They where polite , fast to find the problem and quick to repair it . Good Job !!! This Time. read more