Well - here we are again at the wellness clinic! They help our whole family stay well and Doc…read moreTurner is a great doctor!

Dr. Burks is an excellent family practitioner. She is patient, kind, attentive, thorough and does…read morea wonderful job of helping solve medical issues as she also develops rapport and relationships with her patients. My wife and I, as well as our parents and other family members all use her services as our primary medical care doctor. The offices are clean, convenient to the interstate/central Fort Smith and as part of the Mercy Medical system (one of the largest medical providers in the region) you can expect excellent medical referrals, an excellent hospital and E R system as part of the Catholic affiliated medical care system. The roots of the local Mercy medical system go back to medical care founded by local Catholic sister in the 1800's.

I have had to have urgent care here several times and every single visit has reminded me what…read morekindness feels like and how everyone should model it after them. thank you with all my heart for beautiful caring practitioners and nurses here. Toni (Anto) saw me yesterday and Angie my nurse 10 Stars of gratitude genuin given. I was in so much pain and you cared so much. thank you!!!

"Dismissed, Undiagnosed, and Treated Like I Didn't Matter -- This Was Dangerous"…read more It hurts to leave this review because most of the staff at this Baptist Health location has always been outstanding. I've had great care here in the past, especially from someone named Toney, who has always listened and helped me feel better with accurate, compassionate treatment. But what happened on this visit was the complete opposite of that. I came in exhausted, aching, and clearly symptomatic -- telling the nurse that my daughter had just recovered from strep and I was now feeling exactly the same. Instead of being heard, I was immediately dismissed. The nurse barely looked at my throat, ran a quick and careless rapid strep test, and told me it was negative. She didn't even offer the standard 48-hour throat culture, which is the medical protocol when symptoms are present but the rapid test is negative. When I told her, "This isn't how it's usually handled -- when I see Tony when I feel like this," she looked at me and said, "Who's Toney?" I couldn't believe it. I told her he was one of her coworkers the other provider in the office-- someone who works at the same clinic and provides excellent care. Instead of acknowledging that, she looked at me and said, "Well, we're not going to do that because your throat looks fine." I was stunned. I was in pain, being clear about what I needed, and I was completely brushed off by someone who wouldn't listen, wouldn't follow protocol, and wouldn't even acknowledge her own colleague's name -- someone who's helped me before. Still in pain and frustrated, I drove straight to another clinic. They took me seriously, did a proper swab, and sure enough: my test came back positive for strep. When I called Baptist to file a complaint and ask for this nurse's name, they suddenly acted like they didn't know who I meant. That's unacceptable. If you're not going to listen to patients or follow basic protocol, then at least have the accountability to own up to it. I was mistreated, misdiagnosed, and dismissed. But science backed me up -- and I'm speaking up not just for myself, but for everyone else in Crawford County who walks into that clinic and deserves better.

This is a great company to use. They are friendly and helpful. They call to remind me about…read moresupplies. I am grateful for their care and concern and treatment/supplies offered.

Very Rude and unprofessional they say you cuss them when the only thing I said at the time I was…read morevery pissed off!! Then I get a call from Bobby jo!! Lying and covering other people's Ass when I never did anything I call these people every damn month on the 28 to 30th and they never get the order in always saying we had to call you bull crap!!! That's there job!! I don't get paid for there crap.. and if I missed a call I called back in 30 minutes... These people are wrong in to many ways and don't give a damn about there customers and scammers liers???

This location is very comfortable and clean and welcoming environment in which to recuperate and…read morerehabilitate. My parents and family friends have been patients and we have been pleased over and over again at the great personal care and the professional medical services as well as excellent physical therapy!

My husband was a patient there when it first opened. Amazing rehab and PT. Whole experience was…read morehigh level.

Clean and spacious and well-maintained. We enjoy visiting here and the residents have very good…read morecare and great opportunities for engagement.

I recently stayed 6 nights at Brooken Hill Health and Rehab after having ankle surgery leaving my…read moreright leg unable to bear weight. The staff treated me like family from the time I arrived at the facility to the time I left. I was able to rest and have all my needs met without worry. I'm very grateful to the staff for all their hospitality and professionalism and would recommend this facility to anyone.

I was treated in the substance abuse ward and can not say enough great things about the entire…read morestaff. Nurses, techs, housekeeping, the cook. Every single person I encountered deserves an award for excellence in customer care. I was pampered from the minute I walked into the ward and that care continued until I was discharged. Nurses Teddi, Meagan, Ms. Kathy provided top notch care. Everyone, the nurses and their techs, Casey, Amber and Cody were always happy to fulfill any request I had at any time of the day or night. Check out was super easy and fast. I'm a Medicare patient, I felt like I received private PPO insurance. The cost might seem expensive to some but, the care can be beat. While I hope to never return, if I should that's where I would hope to be placed.

I went to Baptist Health ER on two occasions in good faith, as this was the hospital covered by my…read moreinsurance. I have very good Federal employee insurance. I was charged $3000 for the ER doctors because they are contracted and not employees of the hospital, therefore not covered by my insurance. (the doctors spent a total of 10 minutes with me at the very most) The hospital and the doctor do not have to tell you that you will be billed by the doctor and that they may not be covered. I attempted twice to talk to the Baptist Health Business office and the woman was extremely rude. Needless to say I will NEVER use Baptist Health again!

I was a patient of Dr. Balis 30 years ago when I was a scared and pregnant 14 year old. He never…read morejudged me or said anything that would make me feel like a dumb irresponsible child. He always made time to chit chat and took time to explain everything that was happening to me in simple terms that I could understand. He always made my mom and I laugh from the beginning of the appointment until the end. He delivered 3 of my children and I am so thankful to have had him as my doctor. My son will be 31 in 6 months and Dr. Balis is such an amazing doctor that even after all this time I still remember his name and how he took time to make a scared and confused 14 year old be a little less scared. Thank you from the bottom of my heart Dr. Balis

I adore Dr Balis and his nurse Sheila. He is not everyone's cup of tea and can be quite blunt when…read moreneeded but he is caring and really listens to my concerns. He takes time to answer my questions and I have never felt rushed by him. He has quite a sense of humor but can be very serious when it is called for. I have had many doctors over the years that I have really liked, but Dr. Balis is definitely my doctor soulmate.