We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

We bought our awning fabric at Rec Pro then brought our Sunseeker to Dusty at All Brands Rv. It…read morewas an amazing experience. His crew of 3 guys removed our old awning then replaced with the new fabric . Even though it took longer than anticipated Dusty still honored his quote. Just talking to this man we realized we had met a knowabl and truthful person. We are from Florida and were visiting but we would maker this trip again to have such great customer service.

We had all brands RV in elk hart do a lot of work in our 2006 Fleetwood excursion motor home. We…read morejust love the work they did. Our old motor home looks amazing and fresh. Removed a sofa and loveseat. Replaced a sofa with two person wall hugging recliners. Perfect. Had a fireplace cabinet made to exactly fit where the loveseat was. Wonderful. we have heat and ambiance on cool days. In addition to that hand made cabinet, they added a smart tv which slides down when not in use. Repaired a gas leak in our fridge and repaired the sealed compartment. Removed an old tv from above our windshield that we didn't like the location. They built a new cabinet there to fill the space and matched our woodwork! To top that off, we had them tear out old walls and replace them with fresh new walls. Put in a smart tv to replace the old tv in bedroom. Rewired all the satellite and antenna wires. They also found a gas leak under our RV and fixed it. We just can't say enough about the work and craftsmanship. If I could, I would give ten stars. Better than we ever imagined.

We originally contacted these guys after a few of the well-known shops in town either didn't return…read moremy phone calls or couldn't do the work we needed done on the RV. Pro Custom was very prompt in getting back to me, going over the cursory to-do list, and getting us on the schedule when we knew we would be in town. The biggest problem we had was in getting started on the right foot. There was miscommunication between the sales and service guys about the scope and schedule, so the rig sat untouched until we were back in town to check on it. However, once we cleared all of the up, we got most of the work we wanted done in the right time frame. Like a lot of RV shops, they have hookups on site so that you can stay with your rig while they're working on it. The guys were always careful about everyone's pets, electrical needs (leaving refrigerators plugged in, etc.), and sleep schedules (they do start work by 7:00 if you'll let them in). The bad news is that the shop is near the expansive Elkhart rail yard, and the squealing of train brakes goes on 24 hours a day. You'll want to keep your a/c fans running or make sure you have white noise or earplugs to sleep the first few days. Where Pro Custom really shines is in the quality of the work. Our to-do list included some new appliances and exhaust fans, tearing out and re-wiring for relocated TVs, and a bunch of maintenance. The custom woodwork done that blends seamlessly in with the 15 year-old cabinetry surrounding it. The electrical work disappeared just like it should, and they were very cautious about keeping the systems balanced. Everything looked great when they were done. They had recommendations for care and feeding of these projects and for the ongoing to-do list. The crew are completely professional and good at what they do. RV projects are a lot like home projects- plan ahead to get the contractors scheduled, pad your time and expense budgets by a small percentage to account for unforeseen surprises, and communicate with the crew often to make sure the project stays on plan. Once you go in with those expectations, you'll be happy with these guys' work.

After waiting in their yard for a week and a half, a completely inept tech finally finished three…read moreminor repairs on my expensive fifth wheel. The tank valves, wires and handles were replaced incorrectly and not tested before he closed up the belly panels-had to start all over again at 130 dollars per hour. The drain under the shower had a minor leak. The tech ruined the shower stall while attempting to repair it without removing the pan. It still leaks and did so on the first use after leaving the shop. (Tech insisted he checked it out.) He also installed a new 50 amp connector (a 400 dollar stainless steel SmartPlug that I provided.) He had to get another tech to help him as he could not do this simple repair. He then scratched the finish and stripped two of the four screw holes with his drill/driver. This tech left this electrical repair in an unsafe condition (bare wires with no sheathing.) I had to complain to the manager to get this fixed as the tech refused. These supposed repairs cost $1908 and eight days of my vacation. Nearly all of this cost went to labor. I had to pay for this tech's lack of any knowledge while he tried and failed repeatedly to finish his work. Now I find out that the service department is no longer in business. Go some where else.

New travel trailer owner. Called and asked for a ballpark quote to reseal my travel trailer. Was…read moretold unsure but $300-$400 which I understand is just what I asked a ballpark number. When I dropped off the unit gentleman looked it over and nothing further was said. I was called a few days later by the gentleman, who advised the the total was $1185.65. I explained how I was told a ballpark number near $400. He said I don't know where the number would have come from. Picked up the unit today, stared a conversation about how much the cost differs from the ballpark quote. The owner very quickly stated he doesn't work for free and the lady never told me those numbers. He said either pay $1185 or leave the unit . I understand not working for free.. however nobody would accept a cost of three times the original ballpark without even a phone call to see if this is ok to proceed. Will never return and will advertise often about my experience. The requested work was not satisfactory either, didn't even do a complete reseal as asked, touched up the vents not new sealant, the lights were also not resealed either. See photos

After finally speaking to someone competent on the phone at Jayco, I was recommended to come to…read moreTri-Star by them. My slide had to be removed for repairs and, because of manufacturing defects, some rotted floor had to be replaced, and some other issues along with electrical (again, a dealer caused problem). I stopped there on a trip and let them have it for 2 days and the work was done very well. They were very professional, friendly, and accommodating. Even though they are 1,000 miles from my house, I will save any major repair that can make it here until I am on a trip so they can work on it. Very happy customer here.

I contacted Jay at Twin Lakes RV Repair about an issue with our slide out. He was booked up, but…read moregave me the contact information for another repairman who was able to come out the same day. He fixed our issue in 1.5 hours and at a reasonable price. I wanted to thank Jay for the recommendation!

We've worked with Jay, owner of Twin Lakes RV Repair for many years. Recently we ask Jay to help us…read morewith an insurance claim for a new roof in our 5th Wheel. His estimate was spot on and he will replace the roof with a state of the art material that carries a lifetime warranty. Jay is the best at what he does and I trust him completely. He gives good value when he performs repairs.