Toured the property last week and was amazed how beautiful and friendly the property and staff are…read more And the food was so delicious! Definitely a wonderful place to visit loved ones in need of memory care! Tony Caracoza

Silverado Alhambra goes above and beyond for there residence…read more We had a very successful networking event adding additional resources to this amazing community. Jadelyn and Rochelle genuinely care about the quality they provide and we are so grateful

Dealing with Virgina (older Filipino lady) to do an intake is the biggest waste of time. She is so…read moreunprofessional and sloppy, it is very frustrating corresponding back and forth with her when she goes out of town so often for "family emergencies", and is the main point of contact for intake. My mother is an Air Force vet that has frontotemporal dementia. She is 63, which is a little early to be experiencing this. I went on a tour of this facility back in January, so this has been a very slow process. I told Virgina my mothers age the day of the tour where she wrote it down, as well as other details such as the current facility my mother is at. I was concerned when I would call back to check on the process that she would ask me the same questions over and over, as if Virgina is suffering from dementia herself. She has been making false promises since February when she verbally told me my mother was approved to move in the first week of march. The first week rolled around and I didn't hear anything from Virgina, so i called her direct cell where i have been getting sent to voicemail ever since because she apparently has been having back to back family emergencies or events where she goes out of town (lol). She will send you to voicemail, then ask to call back later through text. I guess this facility was rieed of my checking on the status of the placement because they finally determined today after months of deliberation that my mother is suddenly "too young". This was already after Virginia said she would be moving within a week. They knew my mother's age months ago, it seems as if they are just lazy and want to pick and choose who to care for. Glad they showed their true colors before I sent the person I love the most in the world here... if anyone can suggest facilities that are diverse and have caring staff (as my mother is black), I would be totally open to suggestions because I am starting from square one again.

Jasmine Terrace was Mom's home for the last 10 years. We could not have asked for a better home…read morefor Mom. She had good and bad days, and the Jasmine staff insured she had the proper care for all her needs. We first met with Lori who exudes calm sensitivity. The care staff led by Rocio and Carla stayed. on top of her medical needs and guided us through. The kitchen insured Mom received her favorites. The facility is very well maintained, always clean and fresh. The courtyard is a treasure. Thank you Virginia for leading such an outstanding team!

My aunt just moved here sometime last year. I visited her for the first time last November. I had…read morethe most unpleasant and worst customer service non friendly experience with front desk person by the name of Shiela. I had wanted to write this review for awhile but just have not had the opportunity to write it until now. However, I have this burden to write it due to the most unpleasant experience I went through and I wanted to make sure management and potential clients knew about this in case they wanted to have their family member stay here. My first visit last November, I made my aunt dinner and brought an air fryer as I knew she wouldn't have a stove etc. I also brought two musical instruments - keyboard and a cello - to serenade my aunt as she loves music and also so that we could keep her mind engaged. I also had a bunch of other organic fruits from my garden to gift her and my sleeping bag (she had invited me to stay overnight but I hadn't decided yet if I would or not). So, in essence, I was towing a lot of items with me. I approached the front desk and asked the lady, Sheila, which room my aunt was in as I had come to visit her and it was my first visit. I also asked her where I could park as there was no parking in the front and they are doing renovations currently. She told me that I could find street parking anywhere or I could park in their complimentary valet parking lot. So, I started unloading my belongings at the front desk and not once did she inform or offer me a moving/ luggage cart UNTIL I had completely unloaded my belongings - even though I had told her ahead of time, I had a lot of items. In addition, I was not right at the front door, I was more like 4 cars down the cul de sac loading/ unloading zone as there were other cars in front of mine.... I had to make probably 4-5 trips back and forth. To say the least, I through that was pretty rude - but not as rude as her overall attitude and demeanor (keep reading below). She told me that the valet parking lot was "somewhere nearby" but oh but she added that it was just "easier" to find street parking at 730/8 pm -NOT! (I suspect she didn't want to get off her butt and on her high heel shoes and give me a parking coupon or something or have the person come over and drive my car there). Not sure. I asked her where exactly the parking lot was so I could assess my options. She couldn't tell me specifically so I finally just drove up and down that street outside Morningstar for about 5-10 minutes until I finally found a tight space on a side street at least 10 minutes walking away. At this point, I was pretty frustrated with Shiela to say the least. When I got back, I decided to specifically ask her to please drop a pin on the exact location of the valet parking lot on my phone so that I could know for future reference where this complimentary valet parking lot was. She is not new. I know she's been there for awhile from other residents who also say she can "have an attitude". Yet, she couldn't tell me where the parking lot was... go figure. She waved her arm and finger and said "somewhere here". Later, I found out from other employees and residents that the parking lot was pretty much almost directly across the street from Morningstar (less than 3 minute walk) and had plenty of available parking spaces!! Did I mention "rude" and "poor customer service"?? Oh but to top it off, I had told her my aunt's name. She supposedly looked it up (or is deaf?- NOT). I loaded all my belongings onto the moving/ luggage cart she finally offered me after I came back from the 10 minute walk from the street parking (she did not mention the cart anytime she saw me come in and out with multiple large bulky items and she wasn't even busy - there was no other guests around except me at the time)! She told me to go to a room# on the 2nd floor - it was some other person's room! when I finally came down with the cart and belongings, she looked up the correct room and I don't think she even apologized. Would stay away from this establishment with a 10 foot pole! Poor CS!

After repeated calls, no one responded. This is happening during the Eaton Fire, and many seniors…read morewere displaced. A simple call to let us know they're full, overwhelmed, or anything, would have been nice. i guess they're doing okay and don't care.

I've just read a review by an LK H dated June 3, 2016. They said that the care is "unbelievable…read moreinadequate". They mention that they were aware that there is not a residing doctor here and that one does come but once a week. They say that their Dad had this bad experience and yet they decided to let their mom stay here and have the same devastation as their Dad. One has to ask themself why in the world would one continue to have their parents stay here when they knew what the place was like? They said that BOTH of their parents were at this facility for years. It clearly sounds like they took no responsibility for the care of their parents and actually made the decision to leave their parents here despite their "apparent concerns". Something is suspicious about this review. Or sadly even more suspicious is the character of LK H. Now I fully understand that people have their own personal thoughts as to the type of care they want but to continue to "accept" the current level of care by leaving their relative there but then complain about it tells me there is some underlying issue that is not being exposed. I personally have seen families move their relatives to another facility or to care for them themselves and that's understandable. And I've seen families deny needed additional care for their parents and allowed them to suffer. And sadly I've heard of families that deny additional services for their parents so that they can keep the money for themselves. Maybe this was LK H's issue. I can only speculate. I've lived here for six years. What I've discovered is that the staff here is incredibly caring and nice. They go above and beyond to make the residents comfortable and especially safe. They actually listen to the residents and make great efforts to accommodate them. There is also a large volunteer community amongst the residents who hold bible studies, visit and assist the residents in skilled nursing, provide bi-weekly entertainment and shows and even teach table tennis classes. There are Mah-Jong and ukulele groups. We have plays put on by residents and resident talent shows. When residents themselves get involved in the community it reflects a healthy, vibrant atmosphere. People want to get involved. This is not the case in other retirement communities that I've researched before deciding to move here. Also, there are tons of activities organized by Atherton themselves. You can attend exercise and stretch classes, Tai-Chi classes, monthly lunch and dinner excursions, movie nights and trips to the theater, bingo, dance classes and Atherton even organizes domestic and international trips. We went to Japan last November. There are many other activities and educational seminars that I'm not mentioning. All I'm saying is do your homework. Visit many retirement communities and see what they offer before making the decision to move. Understand your financial status to make a good choice to find the right fit for you and your loved ones.

I am on wait list over 2 years. My position for the triplex is from 23 to 20 now. It is very…read morepossible under this kind of progress I would die before I could move in Atherton since I am 79. The position may go back to 23 due to Atherton policy the residents have priority to move to another units. They usually showed me remodeled units, nice and clean. One time I asked to see a unit I like before remodeled and after resident moved out. It was lack of maintenance and cleaning, it was very dirty and things falling apart. Nobody should live under those circumstances; I feel sorry for the resident who lived there before. The $210,000 entrance fee is none refundable after 4 years. Besides makes money, it prevents people moving out and loosing money. The sales manager answered me questions at her choice, some questions she did not answer for months or years. I treated her nice like my big boss, with curtesy and respect, I wish I knew why she treated me like this. Although the food is good, the yard is beautiful, something is not right. The CEO and Administrator did not respond my email, they are too high to reach.

Rodent/roach infested. Rats in the walls with video proof and cockroaches everywhere. They don't do…read moreanything about the situation they are live in residents at this point

My mother and I went on a facility tour at Trinity Hills and were so impressed with not only the…read morebeautiful facilities but the staff as well. The staff was so lovely and accommodating and as we walked around I noticed that they had at least twice as many staff as I've seen at the other places we've explored. It really made me feel reassured that my family member would be very well taken care of. My mom was also very pleased with the idea of having her own room, and since she loves to garden in her free time, the nurses assured her that she was more than welcome to get her hands dirty if she wanted to. I really wanted to find a place where my mom can feel at ease and happy but where she can still be looked after, especially in an emergency. I think we've found the perfect place.

My husband's stepfather lived in Villa Gardens and so did his former mother-in-law. We knew it…read morewell. So when we had to look for a place for ourselves, this was the first place we looked. We liked it A lot. Enough that we tried to get in, but apparently we don't have enough money, so we didn't pass their means test. They gave us our money back, and we used it to move into another place in Pasadena.

My heart breaks to share that our beloved 98-year-old Grandpa Ken passed shortly after Andrew and I…read moremarried. Up until a month ago, Grandpa continued his daily routines of stretching, gardening, walking, exercising, socializing, driving, and investing in his stocks. The past month has been an emotional rollercoaster with Grandpa suffering from a fall fracturing his vertebra, a recent heart attack, and the discovery of aggressive cancer. Miraculously, we planned an intimate wedding at Grandpa's nursing facility within less than 24 hours of him being admitted. As our ring bearer, Grandpa held our family heirloom ring pillow Grandma Ginni (the same grandparent that passed in hospice at Villa Gardens in 2018) sewed for my mom's wedding in 1992. Before Grandpa passed, he signed our marriage license certificate as our witness. Although I'm brokenhearted Grandpa Ken couldn't get medically cleared to attend our larger wedding we've planned for 1.5 years on June 8, I'm grateful we could fulfill his dying wish to see his granddaughter married thanks to your wonderful staff including Irma!

Savant assisted living has been a blessing. The staff are kind, attentive, and truly care about the…read moreresidents. The facility is clean, welcoming, and well-run. We have peace of mind knowing our loved one is in such good hands. Highly recommend!

The owners and staff of Fairway Assisted Living give outstanding, caring service. They're attentive…read moreand kind and pay attention to individual needs. Following a Dental Surgeon's removal of one of my husband's teeth and the requirement for soft foods, they created a week's worth of meals for him including delicious smoothies to enjoy after his appointments. The home is also very clean and well organized. I know my husband is safe and treated with well. The owners are also very clear about what they need to do to help him progress. It is a joy to work with such professional and good people. They see a lot good friends.

My aunt is in need of assisted living, we toured many facilities in Glendale, Pasadena, and…read moreAltadena. None of them exceeded our expectation. Then we went to tour Fairway Assisted and WOW. The facility is very clean and the staff is very kind and professional. Art and Seda are very knowledgeable and kind. We decided to bring our aunt to Art and Seda. My aunt is very happy and so are we!! Thank you Art and Seda and the whole team at Fairway Assisted Living for taking such great care of our aunt!!

The time my husband spent at Dryden Gardens was valuable to him and to my family. The owners are…read moreconscientious and compassionate. We were confident he was well cared for and never had to worry. Dryden Gardens is clean, well organized and homey. The food is nutritious and delicious. The owners are responsible for helping my husband recover to the point he can go home, which was the goal.~Virginia Hatley

Dryden Gardens will exceed your expectations when it comes to a care facility for your loved ones…read more They have the most amazing staff that create such a warm & positive environment for their residents. I trust them fully to ensure my grandfather is happy and taken great care of. If you are looking for a facility for your family member, this is definitely the place!