Top notch service and accommodations. It is not often that…read morea manager and staff go above and beyond but they sure did here. I highly recommend!

This was our second stay here (first was in 2021). We enjoyed our first stay and were equally…read morehappy with our second visit. We were staying on a Friday-Sunday in April. We arrived around 6:30 PM to check in on a Friday and were promptly greeted. Desk attendant acknowledged my Platinum Status and was very friendly. We were given a room on the 1st floor. Room was a two queen bedroom suite with a sofa. Room was a fair size, one tv, bed was comfortable and everything appeared clean. Breakfast each morning was good. Eggs, hash browns, a meat or apples, waffles. A very good selection. Sunday there was a large group of students. Everything was pretty good. They have a game room present with an arcade. My youngest son spent almost an hour in here on 10.00. We used the pool which had a tepid temperature and the hot tub was so so. Location is outstanding. Short drive to Colonial Williamsburg or Busch Gardens. Plenty of restaurants and other businesses nearby. Only question is the color scheme, otherwise this is a perfect option in the area. I'd definitely consider staying here again.

Lovely room, excellent service. This place is so much more comfortable than your standard…read morecorporate hotel. Lots of personality. Highly recommend.

Great stay from start to finish. Ashley was so helpful with our reservation, which was made the…read moreday of arrival. Check-in was easy. Room was spacious and well-maintained. Loved that they had complimentary snacks for us available any time and a continental breakfast the next morning. Highly recommend this hidden gem within footsteps of colonial Williamsburg and the College of William and Mary. We will be back!

The hotel was fairly decent with a clean room though there were signs of wear and tear on the…read morecarpet and some of the fixtures. We were disappointed that the breakfasts are no longer complimentary. Parking is good and ample. The front desk and restaurant crew were very helpful and greeted us every time. Shout out to Nancy who went the extra mile to ensure we had what we needed. The hairdryer was broken in our room and another clerk (sorry I do not recall her name) quickly went and brought us another one. The mattress seemed a little firm and was not as comfortable as other Hilton facilities, but maybe it's a sign I am getting older. We appreciated our stay but have experienced better at other Hilton facilities. This does not mean that the staff are not attentive, just a different experience for us this round. Swimming area was nice though a bit warm. Water temp was nice. Hot tub was not working very well, but they were aware and were trying to address it. Great location close to a lot of local attractions and great restaurants.

I stayed here 4 years ago and had a horrible horrible experience with staff members in my room -…read moreone wasn't even wearing anything identifying them - about a half hour before check out - when we were trying to get everything into our car (we came back up to the room and they were in there - it was unclear why because they weren't cleaning). They said "we thought you already checked out." I had not and felt extremely intruded upon. I gave it a second try last weekend - never again. This time there wasn't much the staff could have done. The hallways and main corridors were super warm. The room was renovated and was clean - mostly, however, the walls were super thin. One one side a family was blasting the movie Hamilton halfway into the night while on the other side a toddler was screaming for hours. The child did not sleep until after 1AM... so neither did we. I don't blame the other guests, however, structurally I would not stay here. The doors were also thin so I knew who was running down the hall and talking at all hours. I was lucky - our room, 403, was near the end of the hallway. I can't imagine what it would have been like in front of the elevator. At breakfast the person helping us kept standing there staring at us. Each time I went back up to the buffet, I felt their eyes on me. It was quite uncomfortable. Finally, worst of all, I did not feel safe in my room. The hitch that holds the door closed was loose and I didn't trust it to keep us safe. I reported all of these concerns at checkout. I was not even thanked for letting them know, muchless had anyone apologize for the experience. This one is a nope for me.

What a lovely historic place. We stopped in to walk around and we're pleasantly surprised the bar…read morearea was opened for lunch. My SIL ordered the sliders for us to share. It wasn't something I would have ordered myself but I'm so glad we tried them. They were full of flavor, cooked perfectly on pretzel buns with crisp fries. The chocolate Martinis were also delicious I'd highly recommend stopping in.

Friendly staff but for the money, go to The Cavalier in Virginia Beach or The Jefferson in…read moreRichmond. This place is worn down and is in desperate need of investment to refurbish it. Walking in you're met with lovely antique furniture and a friendly staff. Check in is smooth but nothing special. The room is nice on the surface but is showing years of use and no updating. The broken ac with a very noisy mobile ac unit was the nail in the coffin. This isn't luxury. For the cost per night I expected a little more. Wish I had just gone to The Cavalier and had a true luxury experience. The hotel is pretty empty and I know now why that is the case.

While trying to modify a July reservation, a Marriott representative accidentally canceled my…read morebooking. I was told it was a system error. My reservation was not restored, and my points and payment were not returned. I then contacted Marriott's Manor Club at Ford's Colony directly. Despite explaining that I had already spent over an hour on the phone with Marriott corporate without a resolution, I was repeatedly told to "call corporate." No one offered to hold my dates, escalate the issue, or assist in any way. This trip was scheduled around my baby's baptism, and I am currently 39 weeks pregnant. The lack of empathy and assistance made an already stressful situation much worse. I am left without $2,800 in Marriott Bonvoy points and the cash I paid (which was only $14 but still, money is money). I am left without a vacation; without the reservation I planned months in advance. Photos of the emails and the 1 hour 13-minute conversation with corporate are below.

Check out the Google reviews because they tell the truth about this place. This place is a…read moretimeshare place. You will not get a nice room if you go as a guest of the hotel versus you going under a timeshare sales guest. When I discovered this, I immediately canceled our reservations for the other reviews on the other site are hideous. They tell about how horrible and smelly. The rooms are bad. The customer service is. I was disgusted when I saw that I was charged a no-show fee. The employee was such an airhead so I took it upon myself to do a charge back and got my money

We had a nice room. Place was clean and smelled good. Breakfast was good…read more Bathroom needs an upgrade. Pool needs to be completely gutted and redone. Tiles were falling of grout was black and not cleaned. Same for the hot tub. Needs to be remodeled.

Marriott should be ashamed of this property. We have been going here a few times a year for some…read moreten years or so, and I've come to the conclusion that I am the proverbial frog in the pot of water that is slowly brought to boiling...the hotel has been steadily going downhill, a little at a time, and I've finally realized that the gravity of it is really too much at this point. I think that part of the problem is that they have a number of long-stay residents, as I've learned from talking to fellow guests. Yes, I know that Residence Inn is generally targeted for longer hotel stays, but these are people staying months at a time for a temporary job. There is nothing inherently wrong with those types of guests, but it leads to a downgrade in level of service from that of a hotel to that of an apartment building. Also, as a pet-friendly hotel, the hotel has turned into a de facto unattended kennel during the day. While their owners are at work, or vacation travelers go to places where dogs are not welcome, the dogs are left alone in rooms all day, barking and whining...all...day...long. And once one starts, they all start. The constant din is really unbearable during the day. In the last year or so, signs have gone up around the hotel about Quiet Hours being from 10:00pm to 8:00am. The fact that the hotel management felt it necessary to put those signs up portends the type of behavior that you can expect from some of their current clientele. Garbage cans/piles sitting outside rooms will be there all day long. The walls in the hallways are all marked up. The internet was squirrelly and, according to the staff, it has been that way for over a month due to a power outage. On our most recent visit, we were in our room for less than an hour when the door pops open with another guest walking in that had been assigned the same room...assigned by the same person at the front desk that assigned us that room. When we queried the lady at the front desk about it later, she said that's been happening since the power outage a month or so ago. The lack of concern on the part of the lady at the front desk was alarming. And then when we went back to our room, our keys no longer worked. It's really a shame. It is a great location, right on the strip. Many of the staff are friendly and trying to do their jobs, and the complimentary breakfast is pretty good. However, this hotel is not operating anywhere NEAR the Marriott level, and it is damaging the Marriott brand.

Came back to see if the stay still lived up to my previous rating. This hotel is located in the…read moreColonial Williamsburg area close to Busch Gardens Amusement Park, the shopping outlet, and a host of historical sites to visit in the area. Upon entering, we were greeted by a pleasant young lady and quickly checked in. We were given complimentary bottle waters and made our way to our room. One thing that has changed: the rooms are not automatically cleaned everyday, if you need towels in the interim, you can ask housecleaning or the front desk for additional ones. This location has an indoor and outdoor pool, exercise room and laundry. They provide a decent complimentary breakfast with items such as pre-made omelets, sausage, potatoes, oatmeal, cold cereal, make-your-own waffles with toppings, hard boiled eggs, assorted muffins and bread, and juice/coffee (with the later being available in the lobby 24/7). The rooms were clean and well appointed with a mini fridge, iron/board, coffee machine, bath amenities (body wash, shampoo, conditioner, body lotion). All in all, still a great place to stay when visiting the Williamsburg area.

The first room we had the electronic door lock malfunctioned the tv didn't so we moved rooms the…read moresecond was filthy,the hotel manager is rude and nasty and she became hostel when I brought the issues to her attention

Soo before i go in .. i definilty understand that there were renovations goin on but thats still…read morenot an excuse for this broke down room they put my family in... Also .. i mentioned everything on my list to someone at the front desk and not a thing was done .. 1. The Complimentary Popcorn they put in the room was out of date! 2. Shower was still dirty and one of the shelves in the shower was broken! 3. The Shower leaked onto the bathroom floor. 4. Sink had a slow drain. 5. Ac unit was funcitional but busted up! Tear It down and turn it into a Bob Evans or a Ihop...

Total crap. Dirty…read moreand very disorganized hotel. Not up to the Hampton Inn normal standards at all. Desk staff was confused and confusing, all over the place trying to find our room. Room not ready when we checked in. No way to let us know when it's ready, just wait and go check with the maids. Went back...they are still working on it and didn't want to let us leave our luggage. Waited 30 minutes, came back, opened the room, they had also given to someone else who was now in the room. The room we were already in. FFS. Announced our room number multiple times for everyone in line to hear (that's a no-no in the industry). Up and down the hall and the elevator 4 times with our cart and luggage. No apologies no explanation. Argumentative while trying to sort it out. Well on its way to becoming a crap hole and losing Hilton branding. Chairs in the breakfast area are soiled and gross. Needed a rubber band and they couldn't find one. Didn't have a pen, filled out paper with a highlighter.

There isn't much good to be said about an intrusive housekeeping staff, beds that can barely sleep…read morean average person or kitchen staff that can even ruin chocolate pudding but I will make an attempt. There may be a family that benefits from housekeeping that swings a door into your feet at 9am, because they are hanging off of a creaky bed, but it certainly wasn't mine. Never mind the pretentiousness of a pretend cigar lounge, meaning not one to smoke in but just an aesthetic throwback to a time when people actually enjoyed themselves at this location. Not that one would want a cigar after eating chocolate pudding that tastes like it was infused with Trix cereal or any of the other dishes who sacrifice taste for novelty. I would have at least been frightened by the Colonial Williamsburg ghost tour, but after staying at this location, I realized that even the spirits probably wouldn't stick around.​

I'm very mixed about writing this review as the house was/is beautifully decorated and in such a…read moregreat central location, but in comparing this to other B&Bs I have to be honest. First of all, there was an instruction card that came with the reservation however while it did indicate that there is a backdoor, it did not inform that this was the 'main' entrance. There is very limited parking and if you want to park across at the church on or the street, you are at risk of towing. They have no passes for parking in these locations. The beds are their own issue. If you are vertically challenged, you will have great difficulty getting into the main beds. We stayed in a 'suite' (I use this term laughingly as it was just two connecting rooms) that had another room with twin beds. While the main bed seemed to have a mattress from the last century, the twin beds were ancient. The "pillows" that they give you are quite literally flatter than a pancake they would serve you for breakfast. The suite we stayed in was in the front of the house and there is no insulation to cancel ANY of the traffic noises from outside. It was very very stuffy inside and I wasn't able to open a window. We asked for a step stool and were given one that wasn't even as high as a normal step on a staircase. It was still very difficult to get in to the bed. At no time while I was there did I see, hear or meet the host/hostess of the B&B. The only time we met any employee was in the morning during breakfast. These ladies were AMAZING. They almost made up for the lack of any other service or greeting in their friendliness. The breakfast was late the day I was there. There are signs everywhere stating that it would be served at 8:30 but it was closer to 9:30. I'm an early riser so this was a bit of an inconvenience. At least the coffee was available. They had eggs, fresh fruit, yogurt, toast, cereal etc. It was set up as a buffet style in a very stylish area of the serving area. The dining room table is gorgeous but there are no placemats to put your plates on, I felt very worried about scratching this gorgeous table. The non guest rooms were fit with comfy areas to just relax and chill after a day of being a tourist. The furniture may not have been the most comfortable, but given how cozy each area was this was easily forgiven. I really enjoyed that each room had a Christmas tree already set up. This is not very handicapped friendly as no matter which way you enter, there are very old steps. The front steps were especially bad. To sum up; Parking; F Comfort; B Room Comfort: C+ Breakfast: A Location: A- Price: C (for our experience it was really really pricey)

I have mixed reactions for this hotel. The hotel itself is in desperate need of updating in the…read morerooms. The TVs, furniture, wallpaper is all out of date and definitely showing wear and tear. They are currently updating the lobby and common area with fresh paint. The staff is top notch! The front desk, breakfast staff, and evening social bar tenders are wonderful. I will say that the staff is what makes the stay worth it! I have stayed at this hotel multiple times and they have always been welcoming. On another note, the food served at breakfast is delicious and if you need something from the kitchen then try the wings! **If and when they update the rooms and I come back, I'll update my review.**

As Embassy Suites is our favorite hotel chain,this might be the worst we have ever stayed at but…read moreit's not terrible.  Let me explain.   It needs some repairs.  We stayed on the 5th floor and when you exit the elevator look at the wall on your left.  Is it water damage or just in need of replacing the wall paper?  Two elevators and for our 2 night stay only one elevator was up and running.   Just like every other Embassy nice staff, comfortable accommodations, clean room, safe area and private parking lot.  We love happy hour (2 free drinks per adult!) Just a heads up this facility is a school trip hub.  It's Williamsburg- historical hot spot so lots of kids in the pool (it was crowded and loud- people were entering and then leaving!) Also, breakfast: beat the crowd!  We were early each morning but as we were leaving all the kids were entering.