I had great service with Merry Maids for few months till last week ago. Maids never finish cleaning my living room, dinning room and kitchen. Had two maids and done in 30 min. I put my rating experience and not heard from them in one weeks. Till yesterday saw company white rouge Nissan SUV of Merry Maid aggressive at Delta Sonic while I wait for gas in line till they cut in. I decide told Merry Maid to stop service since I got bad impressed twice. They don't bother ask me about my bad experience with them. They only care about money Than customer's experience. I even give tips to maid who did great job in past months and I ask for same maid but got random maid. Some great maid and some not do their job. read more

Their prices are reasonable and they do high quality work. You can customize your services to meet your needs. They are professional and stay on a schedule. You don't have to be home when they come to clean, but if you are they will work around you. It is so nice to come home from work and the whole house is clean. I like having the extra time (when I would have been cleaning) to spend with my husband and kids. They do a much more thorough job than I could so our house is cleaner than before too. read more

They did a good job cleaning the house. We have lots of animals so it was nice to come home to a nice clean house. I would have liked the windows and stairs done but I may have to request that , this was our first time so I am not positive. We will be using this service again. I especially enjoyed that they even emptied our bathroom garbages is as I was not expecting that so that was a nice extra. And new toilet paper with their golden sticker. Super cute the little touches matter nice job all in all. read more

What a waste of time. First off, I had trouble even getting a hold of the place to begin with, which should have been the first sign of trouble from the start. But beyond that, I think the biggest thing that shocked me is their lack of professional service. I have used a few cleaning services in the area over the years and I have a pretty big house up in Pittsford, so I don't expect perfection but I expect the people who come in to do the job I paid them to do ... decently, at least. But no, I didn't get decent. I didn't get good. I didn't get great. I didn't get professional, or courteous. I got crap. I got mediocre service, a lazily-cleaned house and one cleaner that I didn't particularlly like at all. I guess this is what happens when a place is corporate and faceless and you can't even talk to a guy who is 50th down the line from the CEO. Ridiculous stuff. I wanted to be rid of dealing with these guys do badly that even after their shitty job done, I just cut off contact and never went to them again. I'm not one for complaining but come on, this just sucked. read more

As I mentioned in my feedback survey, Merry Maids was very accommodating to my schedule. Not only that, but everything that I needed done was done correctly and in a great time frame. Very pleased with the work that was done. Thank you! read more

Terrible communication. No idea what the actual maid services were like because we couldn't get them to come clean for us. We bought a new house and needed some help with the initial cleaning. We called and a guy had to come and evaluate the size of the job and quote a price. When he called and gave us the estimate he informed us that nobody would be able to come clean for almost 3 weeks because they were very booked. Okay. In the meantime we had engaged painters and other repairmen to fix up stuff and they were running a little behind and this conflicted with the maid appt (and why should everyone be bumping into each other trying to work) so we said we had to wait until all the other workers were done. Once they were winding down and we knew they'd be done for good we tried to call Merry Maids back and couldn't get a hold of anyone. We called once and got a person who said they weren't able to schedule jobs and someone would call back. We waited several days and they never called back. Only after a few more days when we had given up on them and found another company did they call. It's like they didn't want or need our business. Like, people are trying to hire you guys and your communication is awful. And why is someone answering the phone who "can't" book appointments? Booking appointments is not rocket science that requires a specially trained person. This all probably wouldn't be quite as annoying if the guy who needed to see our house hadn't required that appointment and made us drive over there on a special trip (we weren't living there yet) and carve out time for him to take a tour. I'm just really sick of these places that waste your time and then won't call you back because your job isn't "lucrative enough" for them or something. One thing we learned that may be helpful to others is that this place and the maids do not work weekends. So that's probably why they're booked so far out. When we called another place that DOES work weekends, they said they could come out within the week and they also didn't need to come tour anything. It was good enough for them to have us describe it over the phone and it was all totally fine. read more

If I could give less, I would. My aunt has been using this maid service for a while, and they did perform their job well enough, but she would keep noticing money coming up missing here and there. We assumed she had just misplaced it and didn't think the maids would have taken anything, assuming they were honest individuals. Well, my aunt had my fiance and I go to her house to help find her prescription controlled substance painkillers because she couldn't find them and thought the maids took it. We told her we knew where they were since we had to keep track of where she put things since she would often misplace them. When we got there, they were gone from their usual place and we finally found the empty pill bottle along with a second empty one buried at the bottom of the trash after the last people that were there were the maids cleaning service. When we contacted Merry Maids to discuss the situation, they defended their employees and refused to cooperate with us and told us they would only speak to the police and promptly began threatening us and accusing us of harassment. They also refused any type of refund for their services despite the fact that they we have contacted police and have filed a police report with them. We also have every intention of pressing charges against not only the individual maids but the company as well. Hopefully this review will help keep someone else from hiring this band of thieves to effectively rob you blind while working for you. read more