Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

Very caring people and appreciate the work they do for the families. we highly recommend them to…read moreanyone who is in need of care for their loved one.

The staff there is very engaging and friendly. The residents are very pleasant and they have…read morewonderful entertainment as well.

Dr Michonne and her staff are very knowledgeable and helpful. I would highly recommend her to…read moreanyone with back or neck pain. The massage therapist services that are available are a bonus and I've used them frequently.

This review is based on the tour only. I am looking for a place for my parents in the future and…read moreLegacy was a very nice tour. They answered all my questions and they were very kind. The facilities seemed clean and well organized.

Relative lived here 2 years and was extremely happy. The caregivers are compassionate and…read moreefficient. Front desk is knowledgeable and friendly. Chelsea and Terri on nursing staff are professional and handle things logically. Cannot say enough about the way my relative and our family were treated at Legacy! Would recommend to residents and caregivers looking for a company that cares. Thank you to everyone who was involved in caring for my family member.

Our love one resided at Peaceful & Comfort for 1 year and the care and assistance given was…read moreexceptional. We thoroughly enjoyed and appreciated the feeling of being family when we came to visit (which was often). Our love one was very happy with the attention and the care. We are thankful for being referred to Peaceful & Comfort. We put our trust in them and they are Angels/Caregivers.

First stretch here, as I live in San Diego. Nice to be able to use membership in other cities, too…read more Looks like a new location, but they are well set up. Shannon gave a good stretch, and asked for my input and eased up or pushed more as needed. Love their 3-5-7 comfort level for stretches. I golf and play adult baseball at age 55, and they keep me flexible.

The sessions are great, they are through and careful. If you need help with flexibility it a…read moreperfect service. The only negative is the hard sale, just remember you can say no.

I have been seeing Dr. Patterson for several years for migraines due to cervical spinal stenosis…read more She is an amazing doctor. She is personable, very knowledgeable, and empathic. Because I can only see my pain doctor once a year for help with the stenosis thanks to my insurance, Dr. Patterson suggested Botox injections, which have been a life-saver for me. I highly recommend Dr. Patterson at this practice.

During our first visit, we arrived 30 minutes early; however, after being placed in an exam room,…read morewe waited an additional 1.5 hours to be seen. I had to follow up twice with staff just to address the delay, which was both frustrating and concerning. At our second visit, we were informed that imaging could not be completed due to an issue with your equipment, requiring us to seek services at another office. This caused unnecessary inconvenience and delayed my mother's care. During the third visit, although we were seen promptly, the physician appeared more focused on concluding the appointment than ensuring we fully understood the recommended outpatient procedure. I had to repeatedly request clarification regarding the risks and details so we could make an informed decision. Our fourth visit was the most concerning. We arrived at approximately 8:03 AM got to front desk at 8:08 AM, delayed only due to difficulty finding parking and safely assisting my elderly, currently disabled mother from the car into her wheelchair. Despite explaining this, the front office staff enforced a strict "zero-minute late policy" and refused to check whether the physician could still see us--even though the visit was simply to review results. Given the circumstances, the lack of flexibility, empathy, and basic consideration for a disabled patient was unacceptable. After this experience, we left without rescheduling. It is deeply disappointing that my mother has had to endure these ongoing issues. The repeated pattern of excessive delays, poor communication, equipment failures, and lack of compassion reflects a serious breakdown in both operational efficiency and patient care standards. What is particularly concerning is that these issues have consistently occurred during visits with Dr. Charlie, indicating a troubling lack of resolution despite multiple encounters. This experience falls well below the level of care, professionalism, and empathy that patients and their families should reasonably expect. Additionally, these concerns extend beyond a single provider. The repeated issues involving front office staff, nursing, and physicians point to a broader systemic breakdown in communication, coordination, and the overall patient experience.

Abused my mother and didn't care for her well being. Constantly had care givers call out and would…read morenever find a replacement. Tried to call to complain and Natalie only tried to put the blame on us. If you care about your family member find somewhere else.