The first time I came here to get my eyebrows threaded, they came out beautifully. However i just…read moreleft here and she kept adding on services that i specifically asked her NOT TO DO but she did them anyway because "it would look good" )-: i think they look good without all the extras, i didnt want what YOU thought would look good on me! a lot of miscommunication

I am so happy to have found this place! I wish I knew the name of the woman who did my eyebrows,…read morebut she was so kind and did an excellent job. I was hesitant to do threading as I have had rough experiences in the past. She was reassuring that it could be painless and leave a great result, and to my surprise, it truly was! She was quick and efficient without doing a sloppy job. The tinting also came out very nice! I asked for it to be lighter, and she helped fill in the gaps where my hair was not growing well. All in all, I am so pleased and will definitely be returning. $20 for eyebrows threading and tinting was a great deal too! Clean facility, kind and attentive workers, great prices, and a great outcome. 5 stars for me! Surprised there haven't been more reviews as I learned they've been in business for 10 years!

I went to skin society on 11/29/2022 and I was very pleased with the service I received. I went in…read morefor a facial, eyebrow wax, and tint and was happy with all the services. Rebecca is knowledgeable, professional, and a joy to speak with. The facial was very relaxing and worth every dollar I spent. I would recommend going to skin society for your facials in you live in the Rockford area. I must say that this was one of the best facial experiences due to the quality and customer service I received. My eyebrows and tint were also amazing and I will be returning client.

Joelle is amazing! I saw her for eyebrow tattooing and she did an amazing job! She is professional…read morein every sense of the word. I've received multiple compliments on my eyebrows and cannot imagine going to anyone else! I've recommended her to multiple friends and they all have been happy with her work!

Couldn't be happier with my experience I've had at City girl lashes. Joelle is so passionate about…read morelashes and it shows in her work. She takes the time to educate me on the different looks of lashes to make sure I'm getting the desired look I want every time. I always walk out of there super satisfied! Looove my lashes and all the compliments I get on them!

Layci's the best at all of it. Got eyebrow tint lash tint and lift. Eyebrow wax, lip wax and nose…read morewax.

I really wanted to love them! I have had lashes done before and they lasted for so long. These…read morehave lasted about a week. I purposely have been avoiding using makeup on my eyes and have been avoiding touching them. They simply have not lasted and have virtually all disappeared. They looked really full on day one and lasted for about three to four days before they suddenly all began to pop off. And my natural lashes have remained. Photos below show day three and then day seven after application. I will likely go back to my previous person-- I was just so excited to discover a place closer to me to go to! My technician was professional, nice, and efficient but I need them to last more than a week!

Permanent Makeup by, Miss.Minnick I recommend 1000 times…read moreover anyone to permanent makeup by miss minnick who has done a really great tremendous job with me as far as facial cleansing and micro needling, I've been seeing for over a year now and will continue to see her, I love her professional hospitality as well as the nice decent environment she keeps up, She's amazing.

From the moment I walk in I feel so relaxed. The studio has a very calming atmosphere. Miss Minnick…read moreusually tries to get me in as soon as possible and I really appreciate her. I have had her do permanent eyeliner many years ago. They have held up beautifully. I decided I wanted them darker and she obliged me. They look amazing. I could never put on eyeliner. She is going to fix my eyebrows and hopefully I will have lip color. I can't wait for her to help me out with everything. She is amazing.

was able to walk in and they seated me right away! I tried threading for the first time, and my…read morebrows look great!

Worst place to get your brows done. The middle eastern lady basically chipped off my brows after I…read moreexplained and told her DO NOT trim my brows please do not take any off only clean up. They do not listen. I have to now spend hundreds to try to fix them for a wedding event! There are a lot of other places to choose from a solid this one at all costs!!!

Do not go here. I went in to get my eyebrows threaded and before the owner, Uzma, got to me she was…read moreworking on another customer. After she finished with the customer she told me to sit in the chair and started with me. She didn't even wash her hands after she was all in the other girls face. I didn't think anything of it until the next day where I had this nasty rash with pus. That also was very painful. Very unhygienic. Don't waste your money or time there.

I wish I know who it was that did my eyebrows but I had the worst experience ever here! First off…read morethe place is really dirty and not very appealing. Then as i walked in the girl was eating and talking on her phone while ringing me out. Which was annoying but just when I thought it couldn't get worse she continued to talk on her phone while threading my eyebrows!! AND her breath smelled horrid from whatever the food she was just eating! It was absolutely disgusting and beyond rude!! And then after she was finished she just went back to her desk and continued eating, no "okay have a good day" or anything! I cannot believe I went through all this!! I will never go back here nor recommended it to anyone.

Emily Wilkinson is the BEST! I went to her for a haircut and blowout. She is very kind and goes out…read moreof her way to ensure her clients are comfortable. 10/10 recommend booking with her, you will not be disappointed!

1-Star Review - Extremely Disappointing Birthday Experience…read more I took my mom to Ulta yesterday for her birthday so she could pick up the free birthday gift Ulta offers its rewards members. What should have been a fun little birthday treat turned into an extremely disappointing experience. The front staff was SO rude and unhelpful! They refused to give my mom her birthday gift simply because she didn't have the Ulta app available. They could have easily offered to look up her account using her phone number or checked her driver's license to verify that it was her birthday. Instead, they made absolutely no effort to help or find a solution. It's not even about the free gift at this point. It's about the terrible customer service and the way my mom was treated on her birthday. A little kindness and willingness to help would have gone a long way. Ulta, if you're going to advertise birthday gifts for your customers, your employees should at least make an effort to help them redeem them instead of making them feel like they're asking for something unreasonable. I will NEVER return to this location. Extremely disappointed in Ulta and the way they treat their customers!

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.