I stopped in with hopes of getting my wife's necklace repaired (toddlers are stronger than you…read morethink) and I was quickly assisted and the necklace was brought back to be fixed while I waited. Moments later my wife's necklace was returned good as new. This was already a great experience but as the staff member handed me the necklace back she gave me the "Have a good day!" which gave me pause for a moment as I was expecting to hear the cost and begin a transaction. The repair was on the house! Thanks to the staff at Fredrick Jewelers for being driven by relationships and not transactions. I will gladly bring my wife to Fredrick's or share their name as a recommendation to anyone looking.

The people that work here are very welcoming and knowledgeable…read more I had them address several pieces of my jewelry and problems were addressed quickly. I recommend them highly.

We bought our engagement ring and wedding band from Skyline. Tim is extremely knowledgeable and was…read moresupportive of our decision for lab grown diamond which was a relief from other places we were shopping at. The results are beautiful and resizing has been a breeze! I wouldn't go anywhere else for diamond needs!

I used to love this place and recommended them to so many people -- until a recent experience…read morecompletely changed that. After paying my bill in full, I started receiving daily calls and invoices claiming I never made the payment. Thankfully, I'm one of those people who keeps every receipt. When I showed proof, they realized it was their mistake -- yet not once did I receive an apology for the repeated calls, letters, and inconvenience. To make matters worse, they mentioned they don't release jewelry unless it's fully paid, but because it was the holidays, they "let" me take my rings home -- even though I had already paid. The same employee who accepted my payment and gave me the receipt was the one calling and mailing the bills! This was handled so unprofessionally and without any accountability. I've stopped going there and no longer refer anyone. It's disappointing, especially after years of trust and business.

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

He did an amazing job repairing multiple pieces of jewelry for me at a very reasonable price. One…read moreof my necklaces has been broken for years, no one would fix it because of the amount of work involved I couldn't be more pleased ... I would highly recommend them.

If you are looking for a great selection locally, this is your place. The customer service is…read moreexcellent and the owner works with you to find exactly what you're looking for. I came in searching for a spacer band to go between my engagement and wedding rings. This was the perfect place. There were so many bands to choose from and I had everything from very ornate bands presented to me to simple ones. Ultimately, I went with a lovely platinum band that was reasonably priced. because it was a little more than I had budgeted, I was even able to use the generous layaway policy. Excellent, excellent customer service and very friendly. I will return.

My husband goes here for all his jewelry needs. Whether it's his Rolex, my bracelets, my rings. My…read morenecklaces and I've absolutely never been disappointment. The staff here is super accommodating. Not only will you find your ring here, but if you're like me and want to design your own, they do not hesitate. I had a specific idea in my head and as you can see from the photos you probably never seen him ring. You like this before in your life. They will work with you and make your dreams come true. Value is great too. Definitely worth the money!!!

Z is the man. Long time location but unfortunately had to change business a few times. Has a…read morelarge local customer base and is very fair. Highly recommend this shop. There is a reason they have been here a long time.

My husband & I got our wedding rings from here last year. I found my engagement ring which was…read moreadvertised by Lily through FB marketplace. I'm glad we made the hour drive to see it in person because I ended up loving it! The ring was just as beautiful in person as the advertised photos. We also found a wedding band for me the same day. My husband loved their men's selection and went with a custom ring (he received a discount since he purchased my rings from them). We are so happy with our wedding rings! The service was excellent and we feel the price was fair. Lily was a pleasure to work with in guiding us through choosing our rings & sizes and really took her time. I highly recommend them!

Wonderful owners and staff. Knowledgeable, engaging and beautiful selection of jewelry, even some…read morehandmade by the owner. I purchased some diamond earrings and they are beautiful. Support local businesses!

I went to Tapper's to sell some jewelry. Joel was a pleasure to work with. It was a great…read moreexperience and I would highly recommend Tapper's.

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

Decided to come in and check out the store, have passed it a few times during our walks downtown…read more The center of the front shop area has a bunch of bins and boxes. They're going through some structuring of their Center displays. The owner, Brendan. He's had the shop here for 38 years. That's quite a long standing. I got five antique rings resized. $120 to resize each. Brendan said he should be able to finish them within a week, even though they're quite busy. He said that they will call me when it's done, but I can also check in if they don't call me in a week. The 5 rings fit perfectly now and look great. $600 to resize five rings, at a cost of $120 per ring for the resizing. He said two rings cracked during the laser process he used to resize them, was able to fix and solder them up to look perfect. Happy with his work.

This is super overdue, thanks to the pandemic and life changes I've been a bit distracted (sorry!),…read morebut I went to Brendan with a unique situation where my late grandmother had given me a nugget of gold to make a ring out of it for my future wife (yeah, I know). I found Elements on yelp and checked out their website where I saw a video of the process they go through to make jewelry so I dropped in. Brendan was very kind and informative and made a process I knew nothing about really easy to understand. I gave him an idea of what we wanted and dropped off the raw materials I had on me to get my now fiancee's engagement ring and even my own wedding band. Since it was a unique gift I asked if I could come in to document the process to which he agreed. He first sent over mock-ups of the designs and answered any questions I had then had me come in when he was ready to melt down my "grandma-gold". That experience was pretty cool and huge thanks to Brendan for accommodating me. A week later it was ready for pick up and was perfect. It's been a while but thank you again Brendan and hope you and your loved ones were safe since I saw you last.