Another save by Straight Shooter. A shower head was double threaded and leaking. They came out,…read morediagnosed, got new shower head to match and replaced pipe with threads. All in the same morning. Excellent work!

My husband spoke with the owner Steve and he said he would refund us $350 for the element charge…read morebecause we shouldn't have been charged because the hot water heater did have a 6 year warranty. We have yet to receive any refund and we are out another $700 to replace the hot water heater.

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

No response from Sam after coming by to see plumbing project. No quote, nothing...said he was going…read moreto a family reunion and would send the quote in a bit. Heard from them today, work had already been done.

Very professional, superb fix it plumber, fair cost. Can't…read moresay enough, he did a great job for me. I will use him again. Thanks

Thank you Tim for checking the few concerns I was worried about. And will definitely have you…read morereturn in Spring and reposition my main water valve. And enjoyed our conversation and good laughs. Will definitely refer you to my friends!!!

They were very helpful when I needed a plumber. They were prompt and quick to fix the issue. Six…read morePoint Plumbing is now my "go to" plumber. Thanks, Ryan.

Great pricing, much lower than other companies but did not sacrifice on quality at all. Shoe…read morecovers, tarps on carpets. Very friendly and clear about the work being done. Fast response as well. 10/10

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

Timely service and support from John, I would recommend him to family and friends, he can do a lot…read moreof the repair and service that other guys charge way more for

Very fast service. He fixed the heater fast and at a more than fair rate! Thanks! Highly recommend!read more

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Billing rate was over $7.00 per minute!!!! That's more than $400. per hour!!!!…read moreMy 75 year old mother-in-law used Scott's Plumbing to replace a drop in kitchen sink. She supplied the sink and the faucet. Scott's supplied the basket strainer, the P-trap, and two plastic drain pipes connect the sink to the wall. They charged her over $1700.00 for this job which took just 4 hours . I spoke with Scott the owner and he stated his prices are competitive and refused to make any adjustments to the bill for her. $7.00 per minute $400.00 per hour

BEWARE!!!! Total rip-off. Prices are super inflated. His was $1,600. to change out my sink…read more (plus he charges 70. just to come out.) Had River City Plumbing come and do it for less than half the price. Nothing affordable about him and he takes advantage of older people.

These guys are TERRIBLE! I wouldnt even give them 1 star. THEY HAVE A BBB F RATING ( go look)…read moremy homeowners insurance hired them to come (only) move our water heater away from a wall, when they left it no longer worked. I called him back and instantly he says " water heaters are easy cold in, hot out call an electrician. NOW let me get this straight you move a working water heater and now it no longer works and I need an electrician not a plumber???? HOW DID HE KNOW THIS? CAUSE HE PULLED MY WATER HEATER WIRES OUT OF THE WALL AND LEFT !!!!! then he blames it on faulty/ old house lol. DONT USE THIS COMPANY unless you have extra $$$ to fix their fuck - ups. Luckily for us our home owners had to pay for an electrician to come out since they are the ones that hired this idiot. I think you can learn a lot about a company by how they respond to your reviews. if you go on google, you will see how he responded to my review. Its not even logical to blame us!!!! ACCIDENTS HAPPEN wasnt a big deal but to pass your mistakes onto a homeowner is despicable & dishonest!!!!!! They also show up with family members to help do the work that ARE NOT LICENSED.

I hired them not just to clear a clog, but actually re-plumb my laundry room and replace the sink…read moredue to multiple issues. After obtaining 3 estimates, this very small company got my business. They are friendly, knowledgeable, willing to explain anything in terms a lay person can understand. Plus, I got to meet the entire team over the course of the project: 3 members, all family. If they needed to postpone due to an emergency, I was contacted prior to the expected arrival to keep my updated. The Clog Doctor will be my go-to plumber for any future needs.