The nurses were very thorough. I had one aide that hated me from misunderstanding me but I only had…read moreher half the day. I was moved to a different floor and a nurse gave me too strong of a potassium IV thought my arm would burn off my body but it's ok now. My Dr or his office never put my biopsy report on the portal and no one knew where he went. His phone number was wrong on the discharge papers, he had left that office 3 months before and no other info. After 5 weeks, I went to a new Dr and his office girl dug into my records and could request my info and put it online. I finally found out my biopsy results!

Not a great experience. I had a fainting spell and was rushed to this hospital. I could not walk…read morefrom being dizzy and was vomiting. The nurse that goes by TT had no bed side manner. She repeatedly asked if I could walk to the restroom on my own so she didn't have to get a wheelchair, showed me where the trash bags were across the room because I had dropped the one that was on my bed and I couldn't get up to get another one, and when I got back in bed, did nothing to help me cover myself up even though I could hardly move and had many tubes connected to me. I have never been treated this way. It was a horrible, demeaning experience.

My boyfriend's mother is currently here for a procedure, and so far everything is reassuring. The…read morefacility itself is very clean, modern, and easy to navigate.

So many things went wrong if you have Medicaid avoid this hospital for labor and delivery!…read more 1) for whatever reason they went out of their way to file a claim with Blue Cross my boyfriend's insurance instead of using my Medicaid for the twins ! Probably so they can get paid 2) one of my children were in the Nicu we even signed paperwork and consented for him to get a circumcision which never happened and they never communicated that with us we found out after being discharged and now we have to go out of our way to find a neurologist to do that- 3) we needed a primary healthcare doctor and lactation. They never gave us this information once leaving for our Nicu baby.

Had a great experience, nurses and doctors were very caring, helpful both times I have been a…read morepatient in the past year.

F*** this stoop a** hospital. My mom stayed one night for surgery, and while some of the nurses…read morewere fine, they didn't seem to actually care much about my mom's well being. They didn't communicate with one another or make sure to have any info input into the system. The worst was a nurse by the name Andr*a She was our night shift nurse and was horrendous. First off, whenever b i m b o lash tw*t had to do anything it was pulling teeth, cold mf, caught her several times glaring at my mom, always looked disgusted and annoyed, never came in to help when we needed, didnt give my mom her meds on time, didn't clean up blood that dripped on to the toilet and floor so I had to do it myself, didn't give her a sitz bath like she was supposed to. Lastly, b i m b o lash **** clearly hates being a nurse and needs a new career. IM GLAD I WAS THERE TO ADVOCATE FOR MY MOM WHO SPEAKS VERY LITTLE ENGLISH BECAUSE THESE PEOPLE DONT CARE AND THEY CLEARLY HAVE TERRIBLE NURSES WHO SHOULD NEVER WORK WITH PEOPLE MUCH LESS IN HEALTHCARE. BE AWARE OF THIS.

My daughter delivered her baby at the women's and children's hospital. This is a high quality, top…read moretier facility with a level of care that is unsurpassed by other hospitals. (My very senior mother has been to a lot of hospitals lately, and we've seen nothing as amazing as this). The facility is beautiful, clean, and comfortable. The medical professionals are excellent. We had what could have been a tragic outcome, but a team of doctors and nurses descended and ensured a positive outcome. The nurses and doctors explained their every step. Any decision made was with the safety and wellbeing of both mother and baby. They not only addressed my daughter, they spoke to and reassured the baby, and the family as well. The baby was a patient who was addressed directly and reassured as they handled them and performed various tests and procedures. I was impressed. My only concern was a security guard who was a little grumpy...the first encounter with the hospital... so first impressions...However, it is obvious that safety and security is high priority, and so I did not take it personally as the man was doing his job....which makes me want to address the fact that the baby had basically what looked like an ankle monitor on. Security measures were taken to ensure the safety of the baby, and there were limited numbers of guests allowed on the floor. It made for a very safe and reassuring environment for our family. I love that this level of care is available to all who need it. Our family is home now and doing great, thanks to all of the support and preparation that the doctors, nurses, and consultants gave. Thank you for a great start!

Over four hours and haven't accomplished anything. First walked in and four people at the er desk…read morecompletely ignored me. The one that did make eye contact quickly turned away. A woman behind them all actually spoke up and helped. I'm shocked that people are being treated in the waiting room. Woman throws up in the waiting room, they hand her a bag and leave her here. Medical waste and trash on the floor, iv bags hanging on the wall, and nurses blowing out veins and making visits take even longer. I really wish I had gone to Methodist, this is disgusting. Update to add: The sign says 30 minutes to 2 hours. It has now been 6 hours. This is unacceptable.

I brought my husband to the emergency room on Sunday and he got fantastic care! The doctors,…read morenurses: Ashley V. , shauni m., Colby, esme, Celine, to name a few , were so great and caring. He was admitted and everyone on PCU was fantastic as well : Jasmine , Marissa, Kelley, to name a few, were so kind and caring. ​​

I was directed to go to the nearest emergency room on February 27, 2026 due to chest pain and…read morevomiting blood. Upon arrival, I waited in the lobby for more than two hours before being triaged. During that time, I vomited blood four times. I informed registration staff each time my symptoms worsened. While they acknowledged me, no one alerted a nurse or physician. The only communication I received during this extended wait occurred when I personally approached the registration desk. Nurses and clinical staff did not proactively provide updates, check on my condition, or offer reassurance. No one communicated directly with me about delays, next steps, or the severity of my symptoms until one nurse later addressed me in a dismissive manner that felt as though my concerns were being minimized rather than evaluated. While waiting, another patient loudly discussed on speaker phone that doctors believed he might have pneumonia or COVID. He was not asked to wear a mask or take any precautions. He also played a video with explicit sexual content and profanity in the waiting room. The environment felt chaotic and unsafe. Because the waiting room was full and I was feeling increasingly anxious and physically ill, I briefly stepped outside the sliding glass doors for space. A nurse who had performed my EKG and lab work told me I was not permitted to sit there, despite the lack of available seating inside. She indicated she would draw additional blood in the waiting area, which did not seem appropriate given the proximity to other patients. When I requested that my IV be removed, I was taken into a side room. The nurse appeared distracted, singing aloud while working. She then reprimanded me for placing an item in the wrong trash container and announced to the triage nurse that I was leaving. Several patients later told me they could clearly hear staff discussing me as I exited, including a comment from a nurse stating she "hated patients like me." As I left the facility, I vomited blood again outside the ER entrance. No staff member checked on my condition. My experience was marked by prolonged delays during a potentially serious medical situation, lack of communication, limited infection control measures, and unprofessional conduct. I sought emergency care hoping to feel safe, heard, and appropriately treated. Unfortunately, that was not my experience.

My care was excellent ! Went to ER with a dislocated shoulder. The…read moreER doctor was very nice, caring and professional. My shoulder was repaired in the ER promptly. Spent 1 day on orthopedics floor and again the staff was so professional and knowledgeable. Am home with no pain and no complications So very pleased

Like seriously isn't a zero star an option? That makes no sense. Worst hospital ever I would rather…read moredie in my front yard... Horrible security, horrible nurses... Horrible everything! Don't even even bother calling them because you'll just be transferred to some rude person who will hang up on you never experienced anything so horrible in my entire life! Do not recommend die in your front yard

I went to the hospital they charged me $500 copay which it shows on the card as a copay ($300)…read more They r taking there sweet time giving my money Back. Please don't go to this hospital. U wait all day to see a doctor to give me the wrong diagnosis and they r a ripoff

Everyone we encountered was friendly. The nurses and staff were kind. Only complaint was the wait…read moretime.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

You guys really need to stop keeping patients waiting for too long. I brought my daughter into the…read morehospital at 11:45 and she was waiting until past 2 o'clock and no one came to see her. She was in a lot of pain because of her ear and it feels like nobody even cared. This was by far the worst hospital that I have ever encountered.

Staff was so nice and very helpful. This is one of the best experiences given by this hospital…read more Thank you

Awful service. I have called multiple times to make appointments and never once have my calls been…read morereturned. What is going on with this facility? If they can't even return calls to schedule care, good luck with anything else!!

1 Star This was one…read moreof the most upsetting hospital experiences we have ever had. My significant other was transferred here for gallbladder surgery, and from the moment we arrived, the stay was filled with safety concerns, poor communication, and lack of compassion. We found another patient's urine sample left in his care area, used medical supplies near the bed, and immediately questioned whether the room had even been cleaned. The worst part came after surgery when he was left alone in severe 10/10 pain for about 40 minutes despite calling for help multiple times. No nurse came until I physically went looking for her and demanded help. (Jamila) 3rd Floor Discharge was just as bad. The nurse openly admitted she had not even read his discharge orders, gave no verbal instructions about medications or home care, and rushed him out only hours after surgery. He ended up having to walk downstairs because they used the wheelchair for our belongings. (Mary) 3rd Floor A few staff members were kind and compassionate, and I truly appreciate them, but overall this experience felt unsafe, neglectful, and deeply disappointing. No patient should need a family member present just to make sure basic care happens.

My wife had an event that required EMS come to our home. They came quickly and due to testing…read moreresults, they thought she had a stroke and said they needed to take her to this hospital as it is best for stroke patients. I did everything I needed to do at the house so that I could follow them to the hospital. Upon arriving at the hospital, parking is bad, at best. Then trying to navigate in the hospital requires a tour guide, breadcrumbs, and a compass. They let me in the emergency room and told me what little room she was in. These are rooms off the main emergency room, and they are small, and not made for visitors. One thing I noticed getting into the area was all the patients in beds lining the hallway. After doing all their testing on my wife, the doctor advised that she had not had a stroke. The reason she passed out was due to a tumor pressing on a vein. He wanted to do surgery the next morning. My wife never got a room that night, and I found out what it was like to sleep in a 5th grade plastic lunch chair to sleep in/on. They rolled us to surgery first thing the next morning, and we were visited by multiple doctors and nurses. Finally, the surgeon arrived to talk with us. He had a list of questions he went over with my wife. One of them had to do about whether or not she had taken any kind of medications in the last week. When he found that she had taken Advil within the last 7 days, he said we can't do the surgery because of complications from taking it. He said we would have to reschedule. That turned out to be a godsend. Will I return? As the doctors and nurses we saw appeared to be very capable, I was not impressed with the hospital itself. They are very busy and crowed with not enough rooms for the people they are treating. I don't know if that overcrowding was just that day, or if it is the usual way of doing business. Maybe San Antonio doesn't have enough hospitals. I would go to this hospital, but I prefer to go where we ended up at Methodist Stone Oak.