Not a great experience. I had a fainting spell and was rushed to this hospital. I could not walk…read morefrom being dizzy and was vomiting. The nurse that goes by TT had no bed side manner. She repeatedly asked if I could walk to the restroom on my own so she didn't have to get a wheelchair, showed me where the trash bags were across the room because I had dropped the one that was on my bed and I couldn't get up to get another one, and when I got back in bed, did nothing to help me cover myself up even though I could hardly move and had many tubes connected to me. I have never been treated this way. It was a horrible, demeaning experience.

The nurses were very thorough. I had one aide that hated me from misunderstanding me but I only had…read moreher half the day. I was moved to a different floor and a nurse gave me too strong of a potassium IV thought my arm would burn off my body but it's ok now. My Dr or his office never put my biopsy report on the portal and no one knew where he went. His phone number was wrong on the discharge papers, he had left that office 3 months before and no other info. After 5 weeks, I went to a new Dr and his office girl dug into my records and could request my info and put it online. I finally found out my biopsy results!

My boyfriend's mother is currently here for a procedure, and so far everything is reassuring. The…read morefacility itself is very clean, modern, and easy to navigate.

One of the worst hospitals I have ever been to. I'd like to touch base on 3 different areas of this…read morehospital. First is labor and delivery, I had such a bad experience with the doctors on shift that weekend. Zero bedside manners, the nurses even had to advocate for me because what was happening shouldn't have happened. What was said should never be said to any mother dealing with preeclampsia. Jokes about a stillbirth is unacceptable. Listening to what the mother wants shouldn't be put on the back burner either. During my stay there were 2 other moms there that actually delivered their babies on their own, where were the doctors is my question? Second, the Nicu-if you know you will be delivering early by any means do NOT deliver here because the nicu is not even level 3 care for our babies. There were so many things that went wrong with my babies care. Yes, there were some pretty great nurses but when we advocate for our babies and it goes unheard or bypassed it's a problem for me. There's zero structure or even empathy for the parents there. I highly suggest as a second time Nicu mom to have your babies at North Central Baptist. Their care is unmatched. If it wasn't for my doctor relocating to Methodist I would have never left. My baby was discharged yesterday and she has not had an ounce of sleep, I had made comments to them saying she's been gassy from the formula and they refused to change it. What kind of care is this?!?! No one wants to see their baby in so much pain with little to no sleep (and not passing stool) Third, that damn security guard named Matt. Little man syndrome at its finest. It was our last day visiting the hospital to pick up our baby and my husband didn't have his band on him but I did. I didn't think it would have been an issue for us to go together since I had my band. Instead of politely speaking to us he arrogantly was belittling our thought process. I explained the situation and he had an attitude the whole time. I spoke directly to my husband and said "thank God this is our last time in this hospital" and Matt thinking he was included in our conversation said "amen to that" I replied back with where's your manager because there is no way anyone should respond back to parents of a Nicu baby like that. As if he owned the hospital. He said he's in his office do you want to speak to him and I said yes you can go get him, he declined and didn't want to get his manager and said for me to go get him myself. A typical loser- but that's ok because I'll be speaking to the manager and the hire ups because none of these circumstances should have happened.

Had a great experience, nurses and doctors were very caring, helpful both times I have been a…read morepatient in the past year.

15 Dec 2025 We went…read moreto the ER to get the husband checked out. The nurse initials AMR and Dr. Mahler were topnotch. The nurse came to me when I could go into the room. She explained what had been done so far and next steps. The doctor came in and reiterated what the nurse had stated. He returned to the room to monitor progress and provide updates about X-rays and lab work several times during the 3 hours we were there. We were fortunate the ER was not really busy when we arrived about 3:30pm. It helped that the husband is a former ER nurse and could speak the lingo with the staff. Go there if needed.

Last week my grandson was rushed to University womens and childrens Hospital by ambulance. He…read morestopped breathing after choking on a grape. The doctors and nurses went above and beyond to try and save my grandson. He was moved to the 10th floor icu and they gave him the best care possible. They showed so much compassion and love not only for my grandson but for my daughter and son-in-law as well. Unfortunately my grandson didn't make it but it wasn't because of lack of effort on their part. I want to commend the doctors and nurses in the emergency room and especially the entire staff on the 10th floor. As grandparents we appreciate everything from the bottom of our hearts.

I have been dealing with a bill from them for 5 months now that they claim they have sent to my…read moresecondary insurance. Every time I talk to my secondary insurance they advise me they have not received the bill. I call back and get the same run around and no assistance. They have a very POOR billing department.

i have to say this hospital was beyond exceptional and the RN Melissa and Whitney were exceptional…read morein taking care of me. i would praise this hospital til the end I was astounded by the compassion and care they show their patients

I was directed to go to the nearest emergency room on February 27, 2026 due to chest pain and…read morevomiting blood. Upon arrival, I waited in the lobby for more than two hours before being triaged. During that time, I vomited blood four times. I informed registration staff each time my symptoms worsened. While they acknowledged me, no one alerted a nurse or physician. The only communication I received during this extended wait occurred when I personally approached the registration desk. Nurses and clinical staff did not proactively provide updates, check on my condition, or offer reassurance. No one communicated directly with me about delays, next steps, or the severity of my symptoms until one nurse later addressed me in a dismissive manner that felt as though my concerns were being minimized rather than evaluated. While waiting, another patient loudly discussed on speaker phone that doctors believed he might have pneumonia or COVID. He was not asked to wear a mask or take any precautions. He also played a video with explicit sexual content and profanity in the waiting room. The environment felt chaotic and unsafe. Because the waiting room was full and I was feeling increasingly anxious and physically ill, I briefly stepped outside the sliding glass doors for space. A nurse who had performed my EKG and lab work told me I was not permitted to sit there, despite the lack of available seating inside. She indicated she would draw additional blood in the waiting area, which did not seem appropriate given the proximity to other patients. When I requested that my IV be removed, I was taken into a side room. The nurse appeared distracted, singing aloud while working. She then reprimanded me for placing an item in the wrong trash container and announced to the triage nurse that I was leaving. Several patients later told me they could clearly hear staff discussing me as I exited, including a comment from a nurse stating she "hated patients like me." As I left the facility, I vomited blood again outside the ER entrance. No staff member checked on my condition. My experience was marked by prolonged delays during a potentially serious medical situation, lack of communication, limited infection control measures, and unprofessional conduct. I sought emergency care hoping to feel safe, heard, and appropriately treated. Unfortunately, that was not my experience.

My care was excellent ! Went to ER with a dislocated shoulder. The…read moreER doctor was very nice, caring and professional. My shoulder was repaired in the ER promptly. Spent 1 day on orthopedics floor and again the staff was so professional and knowledgeable. Am home with no pain and no complications So very pleased

**I came here to give birth. I left trusting this hospital completely. Then their billing…read moredepartment spent over a month proving that trust was misplaced.** My clinical experience here was genuinely exceptional -- the nurses, physicians, lactation consultants, delivery preparation classes, even the food and the offer of prayer. I left with nothing but gratitude. Because of that, I trusted this hospital when the bills started arriving. That trust has been systematically broken. I provided my insurance information three separate times -- first at admission, again in person with a financial counselor at discharge who scanned it directly, and a third time over the phone with billing. The hospital still failed to apply it. This was not an oversight on my part. They received it. They scanned it. They still did not process it. As a result, I received a bill for over $9,000 with no explanation. When I flagged it, I was asked to provide the same information again -- as if none of it had ever happened. Additional bills followed, including from external physician groups, with no clear explanation. A team that cannot complete this basic task three times over is not a team whose unverified bills I can simply accept and pay. Since February 26, I have sent more than 10 requests -- by email, phone, and patient portal -- to the Billing Department, Patient Account & Financial Assistance, and the CFO's Office, asking for nothing more than an itemized bill and a written explanation of charges. Every single request was ignored. When I did reach someone in billing by phone, I was told written documentation could not be provided. Also he refused to provide name. Yet when I was asked to pay immediately, there was suddenly a willingness to put things in writing. That double standard is not a coincidence -- it is a pattern. I am not asking for anything extraordinary. As a patient, I have every right to review an itemized bill before paying. That is it. **【UPDATE - 3/30/2026】** The hospital responded publicly and asked me to email patientexperience@tenethealth.com. I had already emailed that address before even posting this review. Still no response. **【UPDATE - 4/6/2026】** It has now been over five weeks since my first request. More than 10 documented attempts across multiple departments. Zero written responses. Zero itemized bill. Now Daily "overdue" notices. Publicly inviting a patient to reach out -- while ignoring every actual attempt they make -- is not customer service. It is the appearance of accountability without any of the substance. I have been patient, documented, and reasonable throughout. I will update this review if that ever changes.

I went to the hospital they charged me $500 copay which it shows on the card as a copay ($300)…read more They r taking there sweet time giving my money Back. Please don't go to this hospital. U wait all day to see a doctor to give me the wrong diagnosis and they r a ripoff

Everyone we encountered was friendly. The nurses and staff were kind. Only complaint was the wait…read moretime.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

This is not a review of the quality of care... that is excellent!…read more The facility itself is so weird! The front entrance is: -the main entrance -the emergency entrance -valet parking -patient drop off and pick up It is crazy! All the front parking is reserved for valet! And it is this way 24 hours a day! Great nurses, good coffee shop, terrible parking! My advice- avoid all that and go straight to the garage!

Nurse Abby implied that my mom was going to have seizures and DIE and made her feel uncomfortable…read more I understand that being a nurse / doctor has to be one of the most stressful jobs, but if you cannot handle it, why do the job in the first place? How would you like it if someone treated your family member like that? Hospital did really well, but this nurse needs to be FIRED. Abby has black curly hair, 5'8, 200 lbs. if you get this nurse RUN. She's was in the D-Unit.

Simone is amazing! She is so sweet and does an incredible job finding your veins -- even when they…read moreroll. I was super impressed by that. She also takes the time to pray with you, and she truly has a beautiful, heartfelt prayer. I'm so thankful for her care.

1 Star This was one…read moreof the most upsetting hospital experiences we have ever had. My significant other was transferred here for gallbladder surgery, and from the moment we arrived, the stay was filled with safety concerns, poor communication, and lack of compassion. We found another patient's urine sample left in his care area, used medical supplies near the bed, and immediately questioned whether the room had even been cleaned. The worst part came after surgery when he was left alone in severe 10/10 pain for about 40 minutes despite calling for help multiple times. No nurse came until I physically went looking for her and demanded help. (Jamila) 3rd Floor Discharge was just as bad. The nurse openly admitted she had not even read his discharge orders, gave no verbal instructions about medications or home care, and rushed him out only hours after surgery. He ended up having to walk downstairs because they used the wheelchair for our belongings. (Mary) 3rd Floor A few staff members were kind and compassionate, and I truly appreciate them, but overall this experience felt unsafe, neglectful, and deeply disappointing. No patient should need a family member present just to make sure basic care happens.