great company, great, reliable, and prompt service. When…read morethere is any issues, we get almost immediately responce and issues have always been resolved.

I se them at our insurance agency. They are very reliable. Their fax system works great.read more

I've been trying to get xfinity internet at my house for two months. It's the only fiber service…read moreavailable in my neighborhood and all my neighbors have it. The challenge is, the line has to go under the road to get to my house. We've had 6 technicians show up to install our service and they all say they can't do it because it has to go under the road. Each time, we call customer service to ensure they know it has to go under the road and they say, not to worry they'll be out xxx day to do the install. On the day, the tech shows up at our door and says he can't do it because it has to go under the road. We tell him the last 5 guys said the same thing and he says, I don't know, they just tell me where to go. So back to customer service and they tell everything is approved, they will be out on xxx day..... and so it continues. Each of these days, I rearrange my schedule to be here for the installation window and it's for nothing. If anybody from xfinity is monitoring these comments, I'd appreciate some assistance.

I cannot believe Xfiniti is even in business! The local store was busy, but was able to assist…read moreswitching my cell service. The young man was pleasant and helpful. The installation of the home internet and customer service are terrible!!!! First, the technician did not show up. I received a text advising they were on my property, which they were not. Shortly after I received a text " sorry they missed me " like I was not home. I chatted with Xfinity stating I was home and that the technician never was there. After confirming my address on the appointment, which was correct, they said the technician was involved in a minor accident. Which is it? They were there or involved in an accident? Since we were still in my installation window, I asked that they still respond after the 'minor accident', install tech went to the wrong address, or just said forget it because the service install was on a Saturday. I got switched to four different representatives on the Xfiniti chat having to explain the situation over again to each. Finally, they called. They offered the technician contact info, but when they gave it it was my number. They disconnected and did not call back. I then got notified my ticket had been closed! They did not resolve anything and are totally clueless. I gave the review a 1 because going with a negative score was not an option. I wasted several hours with this company.

Do not trust these people to fix your computer or diagnose the problem when your T-Mobile Home…read moredevice can't connect to the internet. These people told my mother "the drivers are gone" and sent her to her computer guy. Seriously? I can't even begin to understand what these people thought was happening. Maybe they're really good at selling mobile phones but they have no idea how to diagnose problems with their home wifi device. I wish I wasn't 700 miles away so that I could go and have a stiff word with these people. [Review 1586 of 2025 - 2167 in Florida - 25136 overall]

No recomiendo visitar esta ubicación de T-Mobile. Mi experiencia con el servicio al cliente fue…read morebastante decepcionante. Tuve un problema relacionado con un cargo que seguían haciendo a mi cuenta incluso después de haber cerrado el servicio, y fui al local buscando ayuda para resolverlo. Lamentablemente, me costó mucho recibir asistencia y, al final, no me ofrecieron una solución. Me indicaron que yo misma tenía que comunicarme con un representante, cuando esperaba que el personal del lugar pudiera orientarme o ayudarme con el proceso. La persona que me atendió fue poco empática y no mostró mucho interés en escuchar mi situación. Sentí falta de atención, profesionalismo y consideración humana durante la interacción. El manager tampoco hizo nada significativo para ayudar a resolver el problema. En general, mi experiencia fue muy negativa y no recomendaría esta ubicación a nadie que busque un buen servicio al cliente o apoyo. I do not recommend visiting this T-Mobile location. My experience with the customer service there was very disappointing. I had an issue with a charge that was still being applied to my account even after I had already closed my service, and I went to the store looking for help to resolve it. Unfortunately, it was very difficult to get assistance, and in the end, they did not provide a solution. I was told to contact a representative myself, when I expected the staff at the location to guide me or help me through the process. The person who assisted me was not very empathetic and did not seem interested in understanding my situation. I felt a lack of attention, professionalism, and basic human consideration during the interaction. The manager also did not do anything meaningful to help resolve the issue. Overall, this was a very negative experience, and I would not recommend this location to anyone looking for good customer service or support.

Beware of hidden fees. Went in to purchase a new phone and the rep began to set it up, I assumed…read morethis was new protocol as I had not encountered this in the past. After getting home and reviewing my receipt I realized that I had been charged $35 for this obligatory courtesy. Beware, this was not disclosed to me and appears to be intentionally predatory -- I imagine they've received a great deal of complaints resulting in the additional all-caps disclaimer of ALL SALES FINAL (see attached photo). It is the business's prerogative to charge for services as they see fit, it is inappropriate however to not disclose these charges to a customer.

I can't say enough about the wonderful service our family got from Roger and Greg who are both so…read morepersonable and helpful. Verizon is lucky to have them as they are both exceptional employees. I have to be honest, I've always somewhat dreaded going into any Verizon store due to how long it usually takes to get a new phone but this store is so efficient and friendly, it didn't seem long at all. These two men are wonderful representatives of what Verizon employees should be like and we gave them new nicknames "Hot Rod" and "Greg the Great". Have some fun with them and surprise them with their new names and I hope your time is as pleasant as ours was with them this afternoon.

Very good service. Showed up on time and also took on other mounting tasks that popped up on site…read moreto complete the job completely

I am a home theater enthusiast and have maintained one for the last twenty five years. I decided…read morethat I wanted to kick things up a notch and find some pros for our new home in Fort Myers. Found Robert on line and he was very responsive as I shared what I was looking for. He gave me a fair quote and we scheduled an install date. Robert's tech team were total professionals. They were very experienced and knowledgeable and probably spent 6 hours on my install. After they finished the installation they patently went over how to use my new equipment. There was a lot to learn and Robert mentioned a follow up visit which he made happen! I love what they have done for me. Wouldn't hesitate using them again. This is who you call if you want professional, reasonably priced pros to install your home theater! Well done gentleman!

Left my S22 on the roof of my car. Was on a very busy parkway when I noticed something bouncing in…read morethe road behind me. Thought it was a piece of rubber from a tire. It was my phone. Pulled over and barely had a chance to retrieve it. It still was "alive" but the screen was completely shot. Next morning I went to the Verizon store on Cape Coral Pkwy and Morgan greeted me and assured me I would be back in business in no time. She was fantastic in getting an S25 phone , which was quite similar to my S22. Within a short time I was back in action with my new S25. It is not always easy getting a new phone because we are all used to our current one. Morgan showed me the ways and abouts of this new model and I greatly appreciated it. I had to go back a few hours later to ask a few questions but had all the answers in moments. Thanks again Morgan!

Skyler, Morgan & Andrew were an absolute pleasure! We worked close with Skyler whom resolved our…read moreconcerns & updates. While Andrew & Morgan were informative & involved, they were a team & went above & beyond towards all of the tasks that we presented them. Thank you!!

I got helped online shortly after and they Have Refunded me the cost of the Plan and today neither…read moreof them are here there us a another guy named Robin Great personality helped everyone while the other guy Guillermo is kinda lost walking around roaming asking for his help while he's helping 2-3 people at a time lol

Danny was great in helping us on the phone even before we got to the store. We live in NW Cape and…read morethe website said we weren't in an area where you can get home internet. Danny walked us through it and had us come in to get the equipment. Turns out we can cancel our century link appointment because we are getting 200mbps through t-mobile For the same price as they offered "up to 40"