Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

The representative name Elliot is really helpful, he explained everything very well and we got what…read morewe liked. He is very patient and knowledgeable.

horrible customer service. came in here about 5 minutes ago to cancel a service that apparently…read morethey don't do in store anymore? i talked to LUPE who had the worst attitude ever. i came in here normally lol and to ask a question not to get a b*** attitude from an ugly individual.

Great service and straight to point loved how fast I was helped with my phone direct and friendly…read moreabout it even when I didnt fully understanf how to explain my issue they resolved it calmly and patiently for me ... I just wish I remembered the workers name , young guy with glasses super cool

Do not come here. My dad came to buy a phone. He's under my plan. But he needed my pin. Gave it to…read morehim. The young girl at this store changed it, changed my account and changed my address. Wtf. Fraud. Scam. I reported this to corporate. I can't check my account. I'm locked out. Make sure you don't come here. Getting a lawyer. My 20 yr account gone.

This business falls in line with other Spectrum retail reviews: LOW ratings. I was referred to this…read moreretailer by someone on the NextDoor app. I was provided a phone number and to ask for Michael. I never received a return call. I went to the store twice. No one seems to know who Michael is or reluctant to provide his phone number. I believe "Michael " is the name given to "Americanize" an Asian name. They hire young college students. A young man took my name and phone number telling me Michael would call. After three weeks, I'm not holding my breath any longer.

From the owner: Honest and dedicated to customersread more

Quality/Quantity - Now that I am back with my international…read moretravels, I am back to studying the T-Mobile plans. My friends say this is the best carrier for international travel. Atmosphere - Small authorized T-Mobile dealer. Same mall as the Starbucks I frequent, so it's easy for me. Open 7 days a week from 10am or 11am to 6pm or 8pm. Limited parking with many poor/bad drivers, be safe. Service - 5 stars, Nelson was good. He was patient and listened to our needs and made good suggestions. I now need to check with the team to see if all is good with the carrier change. No contracts (unless you need devices). Price - See websites for menu and pricing. Then see Nelson for a good deal. Owner Comment - To the T-Mobile management team - Take care of the people that take care of you. FYI, I can not find you on the T-mobile website? Is it because you are NOT a corporate store and an authorized dealer?

My Mom, my brother, and I were eating at the food court located in The Square Shopping Center. In…read moreconversation, my Mom said her cell phone has reached it's last breath. After our lunch, we headed over to this T-Mobile to see what they have available. My Mom isn't into the latest and greatest cell phones so we were looking for the old fashion flip phone... yes, you read right! LOL Hey, as long as calls can be made and calls can be received, it's all good! Unfortunately, they didn't have any flip phones in stock. The staff was very helpful though... they did provide some recommendations. Our visit here was very short lived and that's okay, but worth it. We ended up going to a Best Buy in Los Angeles near my brother's house. And yes, we did buy a new Nokia - 2780 Flip Phone (Unlocked) - Blue for my Mom at that Best Buy. Thanks T-Mobile for the recommendation!

Big Thank you and shout out to a guy named Tristan who helped me out tremendously a few weeks ago…read more Recently upgraded to a new phone, but there were some complications along the way at other T-Mobile stores that had trouble transferring data and activating my line and my data got shut off. Eventually got to a point where after multiple attempts to bringing it back unsuccessfully, I was sent to this Experience store where Tristan was able to resolve the issue! The biggest part though that felt different was how he came across it with being caring and compassionate as I felt his genuine kindness in trying to fix my issues. He demonstrated persistency in finding me a solution, kindness throughout the entire process, and definitely patience as he had to call the main account holder multiple times to get access even though she wasn't picking up, but he stayed consistent and polite throughout the entire time. I don't usually write reviews and I have grown up in the customer service industry my entire life. And I just honestly wanted to mention that this guy Tristan definitely went above to make a positive experience after interacting with multiple other T-Mobile stores that same day without the same effort. Thanks Tristan again and keep doing you. Best , Phil N.

I visited this T-Mobile store to get help with a phone line that had been disconnected. The account…read morewas originally under my friend's late husband's name, but I had already updated the AutoPay information to my friend's own checking account and submitted his death certificate at another T-Mobile location. At that time, I was told the account had been transferred to my friend's name. Despite taking those steps, her line was still disconnected. When I explained the situation to the representative at this store, I also shared that I had already contacted customer service and had been assured that her line would be restored, but that never happened. Instead of investigating the issue or looking into possible solutions, the representative told me that because the line had been disconnected, and it could not be reactivated. I felt there was little effort made to explore any alternatives. Rather than helping resolve the existing service issue, the representative suggested for my friend to open a prepaid account. This made it seem as though the focus was on selling her new service instead of restoring the one she already had. The only other recommendation I received was to contact customer service again, despite my explaining that I had already done so without success. After going to a different T-Mobile location that was not a corporate store location, I discovered that there is in fact a process for reactivating a disconnected line. Learning this was frustrating and disappointing, as it appeared that the representative at this Rosemead Corporate Store location either was not aware of the available options or did not take the time to look into them. As someone navigating the challenges of managing an account after the loss of my friend's spouse, I had hoped for more empathy, effort, and support in finding a resolution. Overall, I left feeling unsupported and with the impression that opening a new prepaid account was being prioritized over resolving the problem that brought me into the store in the first place.

We switched to Nemerald for our VoIP needs, and the difference has been incredible. The setup was…read morestraightforward, and their platform is easy to navigate. Call quality is superb, even during peak hours, and their pricing is very competitive for the features provided.

We received excellent tech support from Cliff at Nemerald! He was extremely patient and was able…read moreto help us resolve our call routing issues.

If I could give Mike ten stars, I certainly would. Our church has been frustrated ever since the…read morepandemic began two-plus years ago. A member of our congregation set up a greeting that said our church was closed and to just leave a message. That congregant has moved away and we've been struggling with changing the phone message since. We have now been open for approximately a year-and-a-half and we wanted to have a phone greeting that reflected that message. Our NEC system is 30-years old but it's just like its members -- oldies but goodies. Thank you, Mike, for being so patient. You have literally been a Godsend.

I own a computer company and quite often we are challenged with various obstacles regarding…read morecabling. Several years ago I met Mike on a job and noticed his ability to run cable even to the most difficult locations. Everything was neat, clean and professional, so we exchanged business cards. Over the past several years, I have referred numerous customers to Mike and used his services personally on many occasions including my office. Not only is the work done in a timely manner, but every jack is labeled, terminated and tested. He even leaves several brand new spare patch cables! What a pleasure it is to come out to a job that has been cabled by Mike "The Phone Guy" and simply plug everything in and it works the first time. On several occasions I have referred Mike to customers with very expensive homes that required the highest professionalism for the installation and every job was done with surgical expertise, customer always pleased as punch, makes my job easier and don't let me forget to say that Mike is a licensed contractor, so you don't have to worry about some shady work that never gets completed. The only thing left I have to say is.. If you need a cabling job done right the first time, then I would absolutely without hesitation recommend you call Mike "The Phone Guy". He is an honest, hard-working professional whom I have dealt with for more than 15 years. Mike... YOU ROCK MIKE!!!