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    Spectrum Authorized Retailer

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Services - Spectrum Authorized Retailer

    Internet service providers

    Telecommunications

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    2 years ago

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    T-Mobile

    T-Mobile

    4.4
    (37 reviews)
    $$$

    This was literally the worst t-mobile location I've ever been to, and not even in regards to our…read morephone plan service. The community of San gabriel is more of an Asian culture, so when 4 Latina woman walked into this location, we weren't greeted by a "hello" by the team. It was silent, minus the club music playing in the background. This location is small, and three customer service reps were at their tables. The gentleman was working with a customer, so two young girls were just sitting there twiddling their thumbs. While we skimmed through their array of phones stuck to the wall. We finally made it over to a rep, who didn't advise her name, and upon advising we wanted to add 3 additional lines to our plan, sat there in literal silence and awkwardness as she took our I'd and looked over the plan. Please note the lack of communication through the 15 minutes we were there was pretty uncomfortable. I finally was like screw this, let's travel to west covina for a better location, when she decided to finally speak up to advise that our plan needed to be updated to add additional lines (which is bs since we just spoke to a cs rep over the phone) and we left. It's pretty clear why we were treated as such because we are not of the community. And now we know better to come to this location for anything moving forward. But because we are not of the community, we are people too. Learn how to be a better customer service rep in a world of diversity because that shit, is ugly.

    I Can give 0 star if I could. My parents came to this location every time but this time one of the…read moreemployee that could speak Vietnamese was busy so they called me so I can come to help translate because the employee that was available did not speak Chinese or Vietnamese. Once I came I saw that the employee just walked into the room and closed the door and we just stood there waiting and no one came to asked if we needed help or that we need to wait a little bit longer, but instead we just stood there. I was told that the employee who was available but couldn't help just sit there and were in her phone while my parents waited, once I came, she just took off. Very unprofessional of her.

    Spectrum Authorized Retailer - isps - Updated August 2026

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