TLDR: Most of the staff is helpful, don't be afraid to ask for someone else…read more You walk in and guess what? It's like every T-Mobile store you've been to. A little more time there and its a little bit more clear, good sales, okay customer service. They're help me plenty of times but their lack of "nerds" is disheartening. I'm a lame and will read article upon article on what I'm into. So when I go to a phone store, I expect them to know at least as much as I do. The sad truth is that most of them know more about sales than technology. Where there is some saving grace is they they care, or most do. Bill paying is easy, phone upgrades are easy if you know what you want, and you're treated as gold if you're a new customer. Parking? Easy. Price? Standardized. Music? Really? Lol

I purchased internet here and Paramount & Hulu subscriptions came free with the purchase. I tried…read moreto use my phone at home to subscribe but just couldn't. Went back to the store two time in two days. The employees there told me everytime that only customer service 611 could help me. I tried and called 611 and they were not much help at all. I read here that someone went to Plaza at West Covina to try and get help and bingo! They can help you there! They helped me too, thank God. A huge THANK YOU to Gris at Plaza at West Covina. Bad employees versus good employees make a huge difference.

Great customer service! They will always get the job done…read more They are polite and professional at all times. We always recommend them to everyone.

Neucase saved the day on my phone. The screen went completely black and I knew it worked because…read morethere was notification noises coming from it but no picture. I was literally in and out in like 30'mins and the phone was completely repaired. The owner totally knows what he's doing he talked me thru everything and made me feel comfortable that he could fix it and there wouldn't be anymore issues. Thankful now the phone is back to 100 percent working condition.

Great customer service, 2 girls from drop off and pickup were very nice…read more My iPad has been working well ever since worked on

Sometimes you need to multitask and accomplish a couple of things at once. If you're that person…read morewho needs to go to the market and also needs a phone repair...this place is for you. Located inside the superior supermarket by the west side entrance/ exit. You can't miss it as it's bright and has plenty of signage. I approached the counter and was greeted by the rep. I advised her of my problem and she quickly gave me a repair quote. I admit the price was higher than I had paid for this repair on another phone in the past but, the convenience overshadowed the price. I was provided with a receipt for my phone and subsequently proceeded to shop. After completing my shopping I went to get my phone. It was working great. This place is convenient, has friendly service and does prompt repairs.

Very rude Customer Service the guy starts cussing and calling names if you ask too many questions.read more

Am glad I found this place he fix my front screen and the back as you can tell it was destroyed he…read morefix it in a couple of days because he had to order the back his prices was great too I will be going back if I need another fix THANK YOU!!!! You did a great Job

2pm on a Tuesday and it's closed , it's not a holiday ! They need to update their hours so we don't…read moredrive to that location for nothing .

The service here is great. They helped me transfer a number back into Cricket. Everything quick and…read moresimple. Cricket's selection of phones and deal are really limited. But I think the value is there. They are extremely budget friendly. Not related to this store, but the Cricket website and app is sometimes really buggy and laggy. But overall, my experience at this store location was positive.

Angel was very kind and worked quickly. Another location was charging much more, but he was fair…read morewith his pricing. He was also able to provide a screen protector for my phone. Any issues I have with my phone in the future, I will definitely make sure to visit Angel again. Highly recommend!

If you're thinking of getting your iPhone fixed, go to Angel -- seriously…read more I dropped my iPhone 14 Plus and completely shattered the screen. It had black and green spots, weird ink-looking blotches, and I was sure I'd have to buy a whole new phone. But Angel came through and saved me. everything feels exactly like it did before. Super clean, responsive, and no issues at all.

Super great service and helpful, has a variety of different options in the store! Super convenientread more

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