Came by because my iPhone had not been working properly for about 18 hours. I tried calling 611 for support but Verizon would send me a text to link and confirm who I was. But since my phone is not working properly, I could not confirm and the gal suggested I go to a Verizon store. At this store I spoke with a young male and I thought I had been transplanted into Zootopia. This guy spoke like he was auditioning for the sloth role in that movie. Played with my phone for about 5 minutes and said that I would have to go to Apple store because they could not find anything that was wrong with their system. But Apple or any phone they sell is PART of their system. This is part of a business account so I do not have the final decision on our service although I have been bitching and I think they are starting to hear me! I went to pick up my family nearby; they were shopping for new phones and service at T-Mobile and while I was sitting in the store waiting for them, I realized a VPN had turned on somehow and was causing the problems. Thank goodness I didn't have to go wait at the Apple store. read more

The employees aren't very helpful and don't seem to be interested to provide good customer service. They ordered the wrong phone for my daughter. My daughter has went back several times regarding her new phone. I won't go back to this Verizon. I am very disappointed. read more

walked in today, and this place felt like an oven. I asked the nice gentleman named Moises who was helping me why isn't the air conditioner working He said that the power went out, I felt bad for him. it felt like you couldn't breathe inside. Hope he gets a good raise for dealing with a hot day with no air conditioner. read more

I came in at 6:20 pm last night for a pick up and I was the second customer. It should be an easy and quick transaction as I made the 2 phones purchase online. I waited over 30 min to be serviced. The cashier, Adrian, was multi-tasking and seem to be all over the place. He was the only one working and more and more customers trailed in. Anyway, as he was getting my blue and pink phone, he realized a mistake on the blue phone. One phone is 128 gb when it should be 256 gb so he made that switch. He didn't know what to do on the computer and had to call someone to guide him. He tried to print out a receipt and that didn't work either. I was concerned that the switch would somehow mess up my activation and he reassured me no problem. Well, I got home. Pink phone worked fine, but blue phone didn't have data. I chatted with Verizon and they couldn't figure it out either. The next morning, I went to the closest Verizon store for help and he put me back on the phone. They transferred me to technical and that's when we realized, Adrian, or his colleague scanned a green phone. Not blue. They activated the wrong phone!!! So the technical dept was as puzzled as I was. Not only are the people working at this branch not good with numbers, but they also don't know their colors. Most basic things you learn in Kindergarten. Although Adrian was nice, it caused me many hours of inconvenience to get this fixed. For that, I don't recommend this branch. By the time I was out the door, I realized that I spent an hour at the store and over 2 hours on the phone with Verizon! read more

I wanted to thank Angel and Evelyn for helping me with my new I phone purchase they were very patient even when I returned my phone for a different color. I wasn't to happy with the customer service in the past but the last couple times I have went there they have been great. Very pleasant energy with great customer service!!!!!!! read more

This review is based on the excellent customer service i received from Alejandra. I had been with another carrier for the past 13 years, i walked in to this particular verizon store to ask a few questions. I was immediately greeted with a warm smile and a friendly attitude. Alejandra is well knowledgeable and answered my questions beyond expectations. I was a bit stressed deciding to change carriers but Alejandra helped make this switch with ease and promptness. She helped get me into a plan which I am extremely satisfied with. I was so pleased with her service that i immediately recommended her and this verizon store to other family members. Thank you Alejandra, for all your help and assistance. Beyond pleased and satisfied with my new verizon plan. read more

Went in the other day to see if i could get my phone fixed cause my daughter used all her 1 yr old strength to slam my phone into the cement which cracked my screen. Jennifer was the person working at the time and im hella glad she was. She broke everything down to me in words i could understand. I told her wat I was trying to do and asked questions about everything I could think of. She was very helpful and because of that she helped me upgrade to the new google pixel 3 xl which is hella dope. Customer service was on point to the max. Most definitely suggest u people go here. They'll take care of u read more

Verizon - GOOGLE PIXEL 3 XL - Mobile Phones Near Me - La Puente, California

Did a great job In and out quick,!!! Had what i needed and very professional...had the case and screen protector.. read more

This store is so horrible, we were overcharged. NEVER NEVER NEVER DO ANYTHING RIGHT HERE. We upgraded our iPhone, but this store overall charged us, and sold accessories to us, also told us we have to buy a case and screen protector, otherwise, NO ANY DISCOUNT. But we we're told by direct Verizon, Verizon never has this policy or offer. Just in this store. Can I just understand I was robbed??!!! read more

I wanted to give a shout- out to the Verizon Retail Store on Amar in the city of La Puente. I had a very tedious device situation and Maximiliano did his absolute best to help me out. We need to appreciate amazing costumer service that is genuine. It is a dying quality. & yes the store was very covid-safe and speedy service! read more

I had a wonderful experience at this Verizon store. I was helped by Alejandra and she knows her stuff. She took my concerns and needs and made her suggestions. There was never any high pressure to take anything. She restored my faith in Verizon salespeople. read more

Highly recommended Verizon shop. Bjarne and Ale were great and very patient with my iPhone upgrade. Thanks for all the help and information!

The employees and management here are cheating customers and STEALING MONEY! They stole cash payments from my aunt paying her Verizon phone bill TWICE! First time was the MANAGER, Angel, second time it was a taller male, hispanic associate who did this! Instead of crediting her account, they pocketed the money! Verizon was turning her phone service off for not paying, and she was wondering why, when she had already paid. She tried to explain to the manager what happened, and the manager Angel did absolutely NOTHING, and was very rude about it all. Well of course he was rude and did nothing, because this turd manager is stealing too! They made her pay her bill twice! My aunt is elderly and disabled, living off social security checks. This shows you what GARBAGE people they are, stealing and taking advantage of an old woman. Makes me SICK to my stomach that people like this exist. If you come paying your Verizon bill here, make sure to keep your receipts! And be careful about what personal information and documents they request. Makes me wonder what else they do to cheat customers. I would advise staying away from this place!! They need to be reported to corporate, which I WILL be doing! read more

Great customer service here at this store, and jennifer is really helpful and knowledgeable about her job. I went in to pay my bill and because i was having issues with my phone, she helped me pay my bill and then helped me out with my phone.. she even showed me how to avoid any future issues I may have, she is the best and I think she deserves a raise, thanks a lot Jen. :) read more

I have been to many cell phone stores over the years, but none have ever delivered the type of customer service I've been getting from here. I always make sure I go when Yolanda is working. She is extremely knowledgeable and patient. By far the best sales rep I have ever came across. Grateful to have recieved her help various times before. Thank you Yolanda for making each visit to Verizon such a pleasant one! read more

This location is horrible!! The girls who are working both times I went did not even greet me or ask if I need anything they were both on their cellphones I had to go up and ask for help. I was making a cash payment for my phone bill. As I was giving the girl my information and I had to keep repeating myself because she was texting well trying to take my information. Finally once she got my information and able to do my payment (15 minuets later) she like okay bye (with an attitude) they have no customer service or personality to be working with customers. The second time I came to pay my bill cash the same girl ( blonde hair with black roots) asked for my phone number once again I had to repeat my self because she was busy texting. Asked if I had paid my bill in store before and I responded yes and she said I can't find you in the system I said I paid it cash last month in this store. She responded well I can't find you and we no longer accept cash payments. She didn't offer to help me trying to pay it any other way or anything. I WILL NEVER COME BACK HERE! read more

Terrible! Promised us $150 gift card for each humm we bought and still haven't seen any giftcard then we go in to talk to the person who promised us it and he doesn't work there anymore! What kind of business is this!!!! Terrible customer service and don't keep promises! read more

Great and quick service from Homer. Honest, professional, useful tips and great deal!

I Have Been a Verizon Customer for Thirty five years I do not understand Why this store ask for Id to make a payment The other stores don't ask It mad me feel uncomfortable read more

Never never buy from an Indirect Retailer like Victra posing as a Verizon Store especially at this location. Not only did I receive poor customer service from their store manager Max Madrigal after buying a phone that was cracked in the back. He refused to exchange my phone and all he and his Supervisor Marilin Catellanos could offer was I pay $249.00 to get my phone fixed after only having the phone for 1 day. They did not honor their 14 day Worry Free Guarantee. I called Samsung Claims directly and they are going to look into this retailer as to why they misinformed me when all they had to do was give me an option or direct me to someone who could help me. Always buy directly from Samsung or a real Verizon Store read more

Visited this location to upgrade. Yolanda no longer works there. The staff that were there was not very knowledgeable nor was I satisfied with the service I recieved. They charge for everything now and they messed up my account. I had to call in twice to verify my changes luckily the customer service over the phone was helpful and corrected everything. I will Not be returning to this location. read more

I just brought a new phone and I very happy with the service. I came in today with lots of concerns and the sales rep. Andrew was just very helpful and is a good listener. I'm not that young anymore and phone technology doesn't come too easy but this young man was patient and very nice. God bless read more

Had such a great experience today because of Jennifer. I came in to get the new iPhone 11 but unfortunately they didn't have the color I wanted . Jennifer called multiple stores to track it down.she was so patient and informative throughout the entire time. She made the experience all the more better. read more

I was great she was so much help. It was quick and easy just went in to pay my bill. And she was able to help me with paying my bill and she even checked on my account to make sure I was right on my payment read more

I went in to the store today with the intention of buying a charger cord and a cover for a tablet that I bought there a few months ago. A defect developed in the tablet so I brought it in. Jennifer or Jessica, who ever asked "how can I help you" and when I proceeded to tell her, she handed me a pamphlet telling me I can do it on line with no offer of help or guidance as to the process. I then asked how could the phone be synced up with the tablet. She responded saying "You mean link the phone to the tablet, I'm not sure, we're not techs here, we don't fix things". She was totally useless. I asked the guy next to her if he was her manager, he said "no". So, NO MANAGER on site. ?? Without my asking, she handed me a card with the managers name on it. I then said I was going to Glendora where I can get help, she said "that's fine" and I left. This was the ultimate in incompetency and ineptness. Absolutely NO willingness to help. Sad... read more

Hi, I would like to tell you about the awesome customer service I received at your Verizon store by Brian. I was trying to buy a phone but the system was not working properly he calls your Verizon customer service and after the 4th try, it went thru. He was very polite, very people friendly, offered my husband water and got him a chair. It was taking a while and at the same time while he was waiting for the Verizon personal to get back to him he helped 4 more customers. So I would like to say thank you, Brian, for all your help. read more

On Monday afternoon may 20th we walked in and were greeted by Jennifer and staff. They had great customer service! And Jennifer went above and beyond to make sure we were satisfied with the service she provided. She was very nice and talked about store promotions we didn't know about and ways we can save on our monthly bill. Thank you so much for your great customer service. Keep it up! Definitely will return ! read more

Horrible customer service!! I ordered online to pick up in store got an email order is ready to be pick up. I called to confirm I was told by Julio It is ready. When I get there he said there is a air message "" he told me to call and have them cancel my order and reprocess a new one I called Verizon informed them of what he said Verizon said No have him call because on there end order was a success !! I called Julio back explained what they told me as I'm explaining some person so call manager Cosmo Is now on the phone telling me nope na we don't do that!!! We don't do online orders I canceled the order. Very unprofessional not helpful at all !! if u hate ur job so much you shouldn't work there!!! . read more

This Verizon retail store is honestly better than some corporate stores I've been to. Javier was an immense help and extremely helpful, kind, and willing to go the extra mile when he didn't have to. He helped us over a 3 day period when my dad lost his phone and always called to check up on the situation and guided us through this whole process. Overall this store was a great experience with helpful employees! - Kevin. read more

very bad service, i bought a supposedly new phone and got a used one, and very bad customer service and i definitely don't recommend this place read more

My family came here and we all got 3 new phones. Customer service was outstanding they handled everything with ease. They were very attentive to all of our needs. She answered all our questions and explained things so we could understand. She even helped set up all of our apps. Veronica is a great manager she deserves a raise. Thank you for all that you did. You just got new customers for all our Verizon needs. read more

Been here a couple times and noticed recently they got a new staff in! Best part is they are all really helpful. I went in and was greeted and well taken care off, look forward to doing more business soon. Very knowledgeable and respectful read more

Been here for 40 mins and only1 employee working according to her she said some 1 was on te way and nothing, it's pretty ridiculous, this would be the 1st and the last I come to this store. Bad customer service. Better off going somewhere else. read more

Down side I waited 45 min to be helped out... Bummer... After being a little upset, Veronica was extremely polite.

I usually have a great experience coming to this location, but today was the absolute worst. Went in with my mom to have her Apple Watch fixed. All they did was mention their BOGO deal of iPhones & try to cancel other devices, as opposed to fixing the problem of why we were there in the first place. All they did was use our phone to contact Verizon, without prefacing that we could have done all of this at home. Really disappointed. read more

This place is a joke and a scam.. bought a 700 dollar phone late Friday night right before closing.. Saturday too off the backing from the back and noticed a scratch.. tried to rub it off I immediately called a verizon in UPLAND and brought it there the salesman said it was cracked.. but to take it to a viktra in ontario and there shouldn't be a problem with exchange since it wasn't even 24hrs.. they unturned called la Puente said they wouldn't replace it. Sent me to their field supervisor and said that there was no way of knowing how it was cracked.. and wouldn't replace or fix it.. I told him I or the sales lady did not check back of phone and no way did I drop it or mishandled it. I reported the phone in less then 24rs .. needless to say this is 700.. spoke with corporate store and was told do not buy from a franchise.. viktra is a joke.. a scam and could careless about service to their customers.. avoid them.. I gave 1 star only because this wouldn't be posted.. I'm taking them to small claims.. read more

Good store, Eric was very helpful and fast. Manager Alex and another man (I didn't get his name) they all helped out with my phone service. Very friendly, will be back if needed in the future. read more

Awsome service! eric and Yolie were so helpful they were so nice they were so patient in explaining the new phone I purchased they took the time to set my phone and recover data from my,old phone they were great i will b back again thanks Verizon for having a Great staff read more

Javier was extremely helpful. Very friendly and quick. I was pretty upset with my broken iPhone and he told my options within five minutes of walking in. And after I got my iPhone through the insurance I ended up going to him to switch all my information from my old phone to my new one. read more

We have received good service in the past but that is not the case with a manager that was working today at 6:15 pm. His supervisor needs to give him a wake up call. The only time he cared to be courteous was when he was asked his name. Helpful he was not. Mind you our family has been a Verizon customer for 25 years. Sometimes our position goes to our head. read more