Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Walked in to pay off my phone and unlock it so I could switch carrier. First dude that helped me…read moresaid he'll see if it gives him the ability to unlock after the payment goes through. Said it sometimes gives them the option to do so, unfortunately it didn't so I'd have to call 611. I called and got a bad rep so I went back inside to see if they could try again. Got a different guy this time and this guy tells me they don't do it in store. I said from my understanding you can. He said let me check with my manager. Comes back and says no they don't. Make it make sense! They're all smiles when it's commission money coming in but bs gaslighting when someone is trying to leave Verizon.

Horrible customer service…read more Rep over the counter is rude and aggressive. Didn't even want to try and help me switch my device to a newer phone. Told me to "call 611" I am a business owner myself and would never recommend this place to anyone. DO NOT COME HERE YOU WILL BE TREATED HORRIBLE

I came in today and got the best customer service, it was a guy that helped me. I don't want to say…read morehis name for privacy reasons, but I wanted to write a review for this location because I really happy how he helped me out today with great service. I came in for new service with metro PCS and and greeted with a smile on arrival. Some people at businesses forget to even smile at you now days, so I had to give credit when credit is do. Thank you I was really happy with today's outstanding customer service !!!

Fraudulent and sneaky. Bryan told me that my upgraded phone…read morewould be here 2-3 days... which it has not. He also told me NO stores carried the phone I wanted which is the iPhone 15 512GB. AT&T just confirmed they did in fact.... Carry it in stores. He also tact on insurance which he told me in person WAS NOT WORTH IT. And he also told NEXT UP was not optional.. and it was 14 days insurance to ensure customers have protection in case they drop their new device walking out the store. I called AT&T call center to access my account to see an update on my order and he in fact told me Bryan added on insurance AND next up is completely optional is NOT 14 days insurance :)

If you're an AT&T customer like me, you are at the mercy of their customer service (which lacks…read morerespect, grace, and overall basic good manners). This is a retail site which means they can (and do) treat their customers as if they're a bother. (You want solid customer service? Go to the corporate location near the Lakewood Mall). I purchased the iPhone 15 for my son's birthday and the guy that helped me mentioned that if we wanted to exchange it for the Max, we could. He informed me that there would be a $30 restocking fee (it's actually a $55 restocking fee). I went back today and the same worker was there with a female "manager" who had the personality of a rock. Our presence made it seem as if we were infringing on her social media time, and even though our transaction was easy, she offered no apology for the miscommunication from the male worker. When the male worker heard that I wanted to exchange the phone, his response was, "I told you that you should've gotten the Max." Um what? Luckily we were able to complete the transaction without further issue, but definitely will be avoiding this location in the future. Stick to the corporate sites as you will receive informed and respectful customer service.

Love T-Mobile Tuesday always something that l can use. The staff is always so friendly and nice…read more Will definitely return if I have any issues with my phone or account

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice,…read morethey will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers.

I'm going to keep this short. Employee Jose Estrada had excellent service. He was patience,…read morepersonable, and knew his products. Side note: music in the shop was perfect. I would definitely go back.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

From the owner: Switch today & enjoy America's largest 5G network.read more

We received great and fast service. Hermann transferred all of our data from 1 phone to the new…read morephone. 20 minutes later with our new operational phone my wife and I left happy. He even put on a new screen protector.

Since day one that we entered this store the Manager Andrea guided us in a situation we had with…read moreour lines. She went over all our charges and explained everything in detail. We have been at this location a few times and they have great customer service all the time. Instead of giving us the run around they have put their attention on our situation even when they didn't cause the issues on our account. Diego & Richard have aliviated some of the stress and have made us feel that things would get solved after 3 months feeling like no one was helping. Also educated us on our services and first net. I recommend this location from any others in Long Beach or signal hill.