Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home Wi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money. read more

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful person there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard. read more

Thanks Manny for your great service today, love this T-Mobile store. Today the store was a bit busy but happy with the service... read more

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Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not only helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend. read more

Manny helped me at T-Mobile transfer my phone number to my own account, get a new phone, and set everything up for me. The store was very busy, but Manny still took the time to explain everything clearly and made sure I was comfortable with the whole process while also helping other customers. I never felt rushed, and he was patient, knowledgeable, and truly went above and beyond. I'm extremely happy with the customer service and so grateful for his help. Thank you, Manny! read more

T-Mobile - Mobile Phones Near Me - Long Beach, California

I went to the Huntington Beach location and they really didn't help me out much, I told them what I needed, and they offered my high starting prices. they let me just walk out the door just like that. But this review is about Cesar and his team at the PCH location in Long Beach. Their service was outstanding. They were very quick, very attentive, very friendly and one of the best experiences I've had with any cell service. This is the type of service that keeps customers and keeps customers coming back. Thanks again, PCH team and thanks, Cesar. read more

After a year of being charged insurance on my phone which I never signed or tricked me into it because I have never gotten insurance on anything but my car because they never want to cover s***. I got in touch with my bank to try to go after them they couldn't handle the case but I get this letter from T-Mobile he couldn't even give me his name whoever wrote this letter and wrote me a check for $1.33. I cannot believe the disrespect of this company and it was almost kind of a smart-ass letter for $1.33 which should have been $100 refunded back to me where do you even get the amount of $1.33 you scumbags. read more

T-Mobile - Jason - Mobile Phones Near Me - Long Beach, California

Elijah was the rep that helped me, and my God did he hook it up! My old phones sreen was cracked and recommended getting it fixed under the insurance we have so I could access a promotional deal for the new Pixel10. He also was able to look up a promotion for the smart watches. I was planning on leaving with just a new phone, and now I'm leaving with a new phone, 2 smart watches AND I'm still under what I would have payed for just the new phone!!! read more

Recently moved away from T-Mobile. Canceled the account but little did I know there were 3 ghost lines attached to the account that were still active and being charged to my account. Costed me an extra couple hundred dollars and they said it was a "promotional deal" when I signed up but they continued to charge me for them when I canceled my account. They said there was nothing I could do to reverse the charges. This is an ongoing issue with other t-mobile customers as well, if you goggle it you will see. read more

I'm going to keep this short. Employee Jose Estrada had excellent service. He was patience, personable, and knew his products. Side note: music in the shop was perfect. I would definitely go back. read more

Title: Spectrum, Verizon, and AT&T = Stress. T-Mobile = Sanity. If you're tired of overpriced bills, random outages, and robotic customer service that makes you question your life choices -- RUN from Spectrum, Verizon, and AT&T. * Spectrum: hidden fees, random disconnects, and that "you need us" attitude * AT&T: 90s DSL energy with 2025 prices * Verizon: premium pricing for mid-tier performance unless you're standing outside in a thunderstorm Then I switched to T-Mobile Home Internet and suddenly I could breathe again. No contract $50 flat No surprise fees Setup took 5 minutes App works like a dream Uploads, Zoom, TikTok, legal docs -- all smooth This isn't Wi-Fi -- it's therapy. Spectrum made me sweat. T-Mobile made me free. read more

I was quite stressed when I went in to get a new phone. Mine had ceased working properly, I needed it for work, and fast. But finances were also a consideration. I was assisted by Ernie, who went above and beyond in providing the best customer service experience! He answered all my questions, and gave me several options to choose from. Ultimately making me feel like a truly valued customer. Which sadly is rare, as of late. I hope T-Mobile knows and appreciates the asset that Ernie is to their company! read more

Elijah was fabulous and extremely helpful going above and beyond to make sure that I was satisfied with my new cell phone!!! Great customer service skills as always! I love T-Mobile!! read more

Love this store.. Great and helpful staff. Recently was helped by ELIJAH with questions regarding the new Starlink service for my phones. Still a new program so information was new. He helped me decide to upgrade our Samsung S21 & S21+ phones. Made appointment for exchange but because the "colors" we wanted for the Samsung S25+ phones weren't available in his store I would have to order for home delivery. He is so helpful like Judy, who 1st helped us at this store with our Samsung S21 phones 3 year earlier. He was so patient and understanding with my questions and even checked my account. He even invited me back once we received the phones to do the transfers from phone to phone. He also helped me with my internet modem question as we have the "original" model and wanted to update the unit. He said just bring it in for the exchange. Outstanding service at this store.. read more

Needed to set up a new work phone and Chaise assisted me. I was greeted by Jaylene and she was warm and friendly. No wait and greet service at this location. read more

T-Mobile - Inside - Mobile Phones Near Me - Long Beach, California

Worst costumer service by Dan! I walked into this establishment at 6:40 PM. I waited very patiently for assistance since the two closing employees were attending other costumers. After patiently waiting for my turn I asked Dan for assistance. I needed help transferring my information from one iPhone to another. I understand it is a simple task, however in the past I have done this incorrectly and have deleted all my information. Hence, why I was there asking for help. I was met with a cold attitude and told that they were simple steps and I could do them in a few minutes at home. If it takes a few minutes why not just help me? I was told to come back "tomorow" since they were closing in a couple minutes. Again, I was standing there waiting since 6:40 PM! I understand i walked in 20 minutes before closing time but the store still had another costumer being attended. Maybe if I were purchasing a new iphone and getting Dan some commission he would have been willing to help. It is very disappointing. I have been with T-mobile for over 25 years and it is a shock to have been treated like this. read more

Brooke was patient with my questions and helped me save some money. Personable and professional

We made the switch from Verizon to T-Mobile. Walked in to this store and Octavio took great care of us, getting our phones ported over and got our 5g WiFi dialed in. Great customer service at this store! read more

The entire store is welcoming and designed to optimize customer service. Elijah spent several hours with us helping us disentangle from AT&T. We could never done it without him. His tech skills were amazing. He very clearly explained the different options for us and our new services with T-Mobile will be about half the price and include internet and an Apple watch. read more

I came to the store to switch from Verizon to T-Mobile and Ernie went above and beyond to make sure that the transition went smoothly. He was both funny and helpful. Thank you Ernie! read more

Thank you Elijah for changing my screen protector. Didn't have to wait at all and the process was quick ! Def coming back for this great service read more

My husband died on August 14. On August 22, I went to this T-Mobile location (Ximeno and Pacific Coast Highway) and the manager Manny assisted me with managing the account, coaching me on how to make changes and set up a different pay account and contacted the team that will call me and help me close/change our current plan. I have been a wreck and Manny spent almost an hour assisting me and he was extremely empathetic, compassionate and kind. I am not tech or phone savvy at all, so this was an incredible act of kindness and customer service. I recommend this store and this outstanding manager. Thank you Manny. Noah Wagner read more

I have been to this location 3x in the last 3 days trying to transfer over from spectrum. I was frustrated & it showed. The staff was so kind, pleasant and patient with me!! Brooke is a lifesaver, she helped me with everything I needed day after day! Estrella (Star) is exactly what her name says, a STAR! a shining light & humorous- giving a helping hand when she did not have to. & management is fabulous as well!(Eli) she was helpful and kind. Great customer service can be hard to come by but I can guarantee that this t-mobile will handle you with care. Thank you all again, you are appreciated. read more

This T-mobile store is full of scammers enter at your own risk. The assistant store manager there is Manny and he is as useless as his employee. If you see a "mobile expert" name Ernie run the other way. This guy is a scammer! He is far from being an "expert" at his job because every time I asked a question he would have to go and ask someone else. A simple phone trade in took over an hour. He said I would be paying the same bill after the trade, but I ended paying almost $50 dollars more a month because he never told me I would lose my promotional credit after the trade. They refuse to void the bait and switch transaction they pull off. Never trusting anyone at this store again! If I could I would minus stars rating. read more

This is for Andrew, what amazing customer service. Didn't try to pressure me didn't try to upsell me. He just had amazing customer service and I appreciate that. read more

T-Mobile - Great customer service - Mobile Phones Near Me - Long Beach, California

Ernie helped us out a lot couldn't have asked for better service :)) he helped us navigate switching lines and getting into our T-Mobile account with ease thank you Iron Ernie :) (never seen him and Ironman in the same room ;) ) read more

This location messed up my account. I was on a legacy phone plan (T-Mobile One) in which I paid $65/month for service for myself. This week, I requested to add an additional line and to buy a new phone for my partner at this store. The person who "helped" us at this location said that there's a promotion to get $800 off certain Android phones if you add a line. Sounded good to us, so my partner paid taxes and activation fee on a new phone we purchased in store and she gets a new phone line. 4 days later...got my bill. I'm expecting it to come out to $130. It came out to $180. It included a monthly equipment charge. We were never told that the credit would be applied in monthly installments over two years, not all at once like we were led to believe. The worst sin was the employee NEVER telling us that in order to get the new lines and get the $800 promo - they needed to upgrade my plan. Which I NEVER CONSENTED TO BECAUSE I WAS NEVER TOLD ABOUT IT. I'm now trying to fix things with T-Mobile corporate because even if I were to cancel the new line and return the phone, they can't put me back on the T-Mobile One plan. Thanks to this location for irrevocably f*cking up my T-Mobile account. Unscrupulous beyond belief. read more

I do not enjoy visits to the phone store. I was particularly displeased with Sprint in the past, I ALWAYS felt like the phone technicians were out to grift me. I just got a strange vibe from them. Anyway, I searched for a T-mobile store between where I work and my home, a good 20 mile stretch. I ended up at this store based on the solid ratings, and what a great experience. Andrew was AMAZING, super thorough and it felt like we were working together to get me into the best phone and plan possible for my situation. Andrew, you actually made my visit to the T-Mobile store enjoyable. Thanks for your knowledge and efforts. read more

T-Mobile - Working with Andrew (in jacket) to address the switch from Sprint to T-Mobile. - Mobile Phones Near Me - Long Beach, California

JUDY! My wife and I came in the Sunday after the iPhone 16 Pro came out with very low hopes of finding 2 256gbs in stock and not only did we find what we were looking for but Judy worked some magic on our grandfathered account to give us the BEST deal we could have ever hoped for. Absolutely the best experience I've had in any T-Mobile establishment. Highly recommend this location and especially Judy. 5 stars! read more

Im literally just trying to order a screen protector and I've gotten conflicting information multiple times. Store telling me to call 611 to replace screen, 611 telling me I can't do it over phone even tho I did before and I have to go in store. This whole company needs to be re-trained as everyone is inept. How difficult is it to replace a screen protector ? I guess it's a 30+ minute fiasco. Edit - after a 40 min phone conversation with corporate I filed a complaint and T-Mobile retail store hung up on the rep and turned off the phones. I don't recommend this location, go elsewhere with adults. And after walking in, which they claim is the only way to order a replacement they claim they can't do it. Apparently the iPads freeze and you can't type in orders for the last two weeks. Guess they are too lazy to fix this. So if you try to buy a screen replacement from here good luck, ain't gonna happen. Brooke who I spoke to in-person was rude and didn't care. Andrew who actually hung up on the rep and then turned off the phone lines so no one could call is also complicit in being inept. read more

I was not looking forward to parting with my iPhone 6S, but it's battery was going and ...it was time. After a short wait, Jessica welcomed me and helped me begin the process of buying a new phone. I didn't want to spend money and wasn't in the best mood, but fed off of her positive energy and felt a little better as we discussed my options. She patiently answered all 1,241 of my questions and got me everything that I needed: phone, charger, case (OtterBox FTW) and screen protector. She never tried to upsell me, or coax me into buying something I didn't want. I left excited to play with my new phone and in a much better mood :). I saw interactions between the other sales reps and customers, and everyone was so friendly and helpful. The entire experience was so great, I can't thank Jessica enough! If you're in the market for a T-Mobile product or service, definitely visit this store. read more

Hands down the slowest store. I've been here for an hour and still haven't talked to anyone. Only need a screen protector. Ridiculous

Judy provided top notch service! She's informative and made feel seen and heard as a customer. She provided me the best options after I lost my phone and made the process seamless. Thoroughly impressed with her diligence. read more

Octavio was super helpful and professional. I appreciate the boys help here! Thank you

This is, by far, the best and nicest T mobile store I've been to! Cool that Marsha came to this store from DTLB. She was awesome at that 5th Street store too! But since I've moved away from DTLB, I've been coming here. It's so convenient too, since I come here to get Robeks juice next door too! I don't know why I haven't written a review for them before, but I just wanted to say that I received exceptional service from them Saturday night and Sunday afternoon! (Bought 2 Apple Watch 6 series and got the promotion.) The guy who helped me, Saturday before close, was very professional and kind! Forgot his name but when I find out, I'll update review. Jeanette is the manager here and she is awesome! Had to come back Sunday to return the black one and get a blue one for my man. It worked out because the Apple manufacturers gave us a faulty Apple Watch so we didn't have to pay restocking fee! Yay! They also gave me a pink scarf for the T mobile Tuesdays. I LOVE pink! Yay! Thank you guys! Can't wait to come back and update our phones later this week too! See you again soon! read more

T-Mobile - My pink Apple Watch and my man's blue Apple Watch! ‍‍‍ - Mobile Phones Near Me - Long Beach, California

So I had to go in to T-Mobile twice. The 1st time for some reason my card would not read , The female employee made me feel like my money was no good they're. A little offensive since I am a nurse and dressed in full scrubs. After going outside and calling the bank who said there were no issues with my card I then had to use another card and a gentleman named Manny was very polite and very easy to deal with. I can chalk my experience up at T-Mobile as pleasant. Keep doing a good job Manny !! If I would have gotten the same female employee we would have been looking at a one star review T-Mobile since I got Manny I will be giving you a 5 star review I hope that female employee can work on her poor attitude. Ya Manny !! read more

Don't come here. They seem to be interested in helping you only if you're getting a new phone. I came in to help my mom with an issue on a new plan and they directed her to the help-line phone number. The guy who "helped us" left immediately and didn't care to stop by and see if all was going well. Ignored is the best description. They all turned on their personal music loud in the store (while we were sitting in store on the phone with customer service making it hard to hear). They're more concerned meeting their sales quota or earning commission on people buying new phones than helping customers. I get it they want to make money but the people not buying new phones are your customers too. It goes in a circle. Potentially they'll be back. They make up your customer base. Note, my girlfriend and I months later bought brand new iPhone 15 Pro and Max. We didn't go to this location because of the experience. If you're a Costco member skip this store and get a great deal at the Costco tmobile stand in Lakewood. Eva helped us out and had great customer service! read more

I have been a customer at t mobile for a while. I left and tried another company and immediately came back to t mobile. Judy has been a wealth of knowledge and has walked me through every step of my upgrades. She always takes care of all my phone needs. I drive 30 minutes to come to this particular store because everyone is very helpful. If you are thinking of upgrading or changing companies, you definitely need to stop by this store. The store manager Kat also steps in and make sure all the customers are taken care of. read more

It's refreshing to walk into a store and feel like a valued customer rather than just another sale. So glad I decided to switch over from the other big carrier whose name I won't mention read more

This place as like every T-Mobile has the worst service. We purchase a watch in December, and every T-Mobile can't seemed to know how to program or get it working. Waste of money! Today MANNY was the person who was supposed to help me, but instead gave me the runaround. What got me was when he said I just here because I'm a salesman. Are you kidding!!! So all the money we pay into this company. MANNY was just a salesman. And of course I wasn't buying anything, I just needed help getting the watch programmed. But that he couldn't do.And of course no manager wasn't there as he said not on Sunday. T-Mobile needs to get it together. How are these people working for a company and can't even program there own product. Horrible service! I didn't wanna even leave a star. But I had to put something just to leave this review. read more