Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

Carlos was amazing helping me get and register my new phone! Best Verizon experience I've had as a…read morelong time customer, so appreciative for all his assistance

Carlos is the best. Verizon is fortunate to have him. He's…read morecompetent, fasts, and respectful. A rare combination of. John

Abi is so helpful! He helped me and my family purchase and set up our phones. I recently came back…read moreto ask questions about a plan for going out of country and he had me out of there in 5 minutes!

Had to wait 2 hours for service and when they started helping me file a claim the captcha for their…read moresite never loaded wasting another hour of my time I don't have many days off but when I do I try to get my personal business done but that was impossible while having to wait for the workers to finish conversing between themselves and the customers. One of their tenants even continued to have a full blown conversation with another customer as they where exiting for half an hour after already competing their purchase to this moment I've still haven't been able to file a claim because their app won't load

Stephanie had to deal with my mom and her not knowing passwords etc. she spent an hour trying to…read morehelp us. Patient as could be. Tried to do everything she could to help my mom. I believe outside of her professional responsibilities. Very kind. I would recommend her specifically and Verizon because of her exceptional customer service skills. I left Verizon a while ago because of issues. I will tell you after sitting with her for over an hour and seeing her genuine concern and wanting to help I just might switch over. I think her last name was Rivas. Verizon. SHE is an asset to your team. Please give her the kudos she deserves and recongnize her after reading my post. I do not do this often for anyone yet she clearly deserved my time and acknowledgment for the type of employee she is on your team! Ty Stephanie!

I ordered Verizon 5G home internet with a two-hour pickup promise, but as closing time approached…read moreand it wasn't ready, I called customer service. When I mentioned bundling a phone plan, they promised the store would help that same day. In-store, the first worker was helpful, and we set up the bundle--but they refused my Chime card or cash, insisting on a national bank. I then opened a new bank account and came back the next week. The second worker made me uneasy, and I overheard them doubting me in the back. Even with my new bank and a credit card, they refused again. Despite being fully verified and a veteran, they didn't trust me. After all this effort, I felt discriminated against and left extremely frustrated.

The manager Elizabeth at this store here is AMAZING! She needs to be promoted to corporate or…read moreleading customer service because she was able to help me more than customer service. She has so much more knowledge than customer service and she even recommended a program to me to help me get a discount on my monthly bill! If you ever come here, PLEASE look for Elizabeth!

After seeing a commercial for Cricket Wireless, I decided to go to a store and check them out…read more This is the newest location in the area, which opened 2 weeks ago. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=99abDdVxZPXJY0ISz5LlFw I came to inquire about getting a SIM card and local phone number for my friend who is moving here from another country. Don't need a new phone since he has one. The SIM card is $10, plus a ridiculous activation fee of $25 for something that probably takes 30 seconds to do. But then, all the service providers charge about the same. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=fOUt8iIeshKmvAS_9TcddA Cricket is a pre-paid service which uses AT&T's network and this provides service coverage across the majority of the US. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=Y939rejFHxXc_5L25lTegQ Like all mobile phone stores, they have a number of makes & models to choose from. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=DsDcUtOU13mCNt7FVbTz-Q Including some specials when you "port" your phone number & service over to Cricket. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=JWwynFPeVLhuj0_9SvmrBA As they have a plan that's $10 a month less than I'm paying now, being I use very little data, I'll probably change my service over to Cricket too!

I came to this store because my Samsumg S3 was not holding a charge. Even after buying a new…read morebattery. I decided to activate an older phone while I shopped for a replacement phone. Carlos let me know that here was $20 charge to activate a phone. Okay - no problem. We discussed what could be causing the problem. The bottom line - time to dump the old phone. He also said maybe I should consider buying a new phone from Boost. They had a big sale on phones - some more than 50% off - for current customers. They had new phones in stock that would cost me $20. Okay - I knew I didn't want a $20 phone but check out that huge LG G Stylo. Regular price $199. Sale price $99. My 62 year old eyes are eating up this super big screen. So I purchased it. I asked Carlos about the sign in the window indicating $30/month plans. I am paying $40/month. He explained it was based on data usage and that the $30/month was an increasing data plan. Starting at 2 gb then increasing to 3 gb at the end of three moths but no increase in cost. But wait, there's more (or less). If I sign up for automatic payment plan my monthly cost will decrease another $5/month. So not only did I get a great phone at a big discount, my monthly premium was decreased from $40/month to $30/month. I love Boost Mobile. I am soooooooooooooooooooooooooooo glad I left Verizon over 2 years ago. My husband and I paid $150/month for two lines Now, if he gets on the same plan as me, we'll pay $60/month. I saw several customers come in to pay their bill and all were treated with respect and kindness.

The people here are very friendly. They have a great variety of products and they do their best to…read morefind you a phone and a plan that suits your needs. The customers who walked in all seemed happy with the employees and their service.

Jordan and Spencer were great! They were very helpful, cordial and provided great Customer Service!read more

Service and vibe is what you would expect from a corporate store! Jordan, Spencer, & William took…read morethe time to show me my savings of 6 phones and fiber internet. Made the switch that much easier. Referring all my friends and family to save some money.

Horrible customer service…read more Rep over the counter is rude and aggressive. Didn't even want to try and help me switch my device to a newer phone. Told me to "call 611" I am a business owner myself and would never recommend this place to anyone. DO NOT COME HERE YOU WILL BE TREATED HORRIBLE

I came in today and got the best customer service, it was a guy that helped me. I don't want to say…read morehis name for privacy reasons, but I wanted to write a review for this location because I really happy how he helped me out today with great service. I came in for new service with metro PCS and and greeted with a smile on arrival. Some people at businesses forget to even smile at you now days, so I had to give credit when credit is do. Thank you I was really happy with today's outstanding customer service !!!