Love T-Mobile Tuesday always something that l can use. The staff is always so friendly and nice. Will definitely return if I have any issues with my phone or account read more

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice, they will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers. read more

The employees here were very kind and helpful. Special shout out to Jennifer who really helped me with not only getting my phone fixed in a timely manner but also made me feel at ease when I was stressed out. read more

Abdul did a phenomenal job orchestrating a busy operation. It felt as if he did a no look behind the back pass while he was sitting with me and helping me with my issue but then suddenly he turns voluntarily to answer another issue over the phone between a store worker and customer; then back to me. Thank you very much and fortunate to ger this type of service and communication. read more

Joshua was the gentleman that help me. Great work and definitely recommend to ask for him, he will make sure you walk out the store with a smile And a great deal. He works out the best plan for you and your family. Thank you Josh read more

I went in for a pre-paid phone bill payment, it usually is an in and out transaction. The guy that was in charge (I'm guessing), wrote me down on the wait list and had me waiting for over 40 minutes. The staff had people just updating phones, trying to sell some cases or screen protectors. And they just ignored their wait list. Seems like they are more worried about comission over customer service or customer satisfaction. I ended up leaving. Trash service. Avoid this store. I went to the one down on Carson st. And was in and out within 3 minutes. read more

My experience was great. There was a guy that stood out. It was my representative Robert Medrano. I was in there for about an hour and a half and he took his time with me was very very patient because they had to do some calls to the credit bureau and he stood firm with his great customer service. I really really appreciated what he did for me as me being a senior if I go back I would love to have that experience again with him. Fantastic customer service just absolutely fantastic. read more

Whenever I have to Deal with T-Mobile, they are fast and expedient and very customer friendly. Price for my line is very elder friendly too. Very few dropped calls. No complaints except the Tuesday Thanking program rarely has food rewards I can use because the vendors they offer are not present in my geographic area. Mostly the vendors are not major players like Wendy's or McDonald's etc. read more

My husband and I were there @ 5:06pm and waited for 15 mins to be assist. So, when someone finally came to us and ask what are we looking for and I said we wanted to get a new phone for my husband. And so I questioned the girl name Jennifer who's helping us what's the different of the iiPhone 14-15 to iPhone 16 and she didn't quite know the answer but said oh nothing really because she only watch Netflix or movies in her iPhone 16. So, mostly she doesn't know the answer.Which we expected she'll know since she work at the T-Mobile. . Then we told her ok we'll take the iPhone 16 blues with 3 cam but said they don't have that available in the store and will have to order it. my husband said what color do you guys have then? She said yeh aluminum, gold and black. Ok, so can we see the Aluminum then or gold and she just pointed out the display but doesn't want to go get one in the back for us to see it. Then she end up telling us that once we purchase the phone since they're going to be close at 6pm she won't be able to transfer my husband old phone information to the new one. Which is I think she's just being lazy. Because we were there at 5:06 pm and therefore even though they'll be close at 6pm she should still be able to the transfer and finish her job with us as a customer but yet she said she can't but needed to come back tomorrow at 7am. That customer service just so lazy and not helpful enough to stay even though they're about to be close at 6pm but we were there @5:06pm. What a bad service and we weren't happy. She hasn't even get to show the iphone and yet she's already telling us that she won't be able to do the transfer. So we left and said never mind. We end up not getting the iphone. I get that they're closing at 6pm but we were there an hour before closing and yet She couldn't stay a little bit to help us. There's only 3 customers there with us. They weren't that busy. What a lazy and bad service is that. We waited for 15mins before we got help and yet she can't do the same. All she said to us is unfortunately. We're never going back to that T-Mobile place again. They all seems lazy and bad customer service. read more

2 stars only because I had great service here prior to my recent visit. I had went in to try to get my e sim moved to a physical one. I received bad customer service by someone called Jennifer. She just looked like I was such and inconvenience for her, like she didn't want to be there. I'll give the benefit of a doubt and assume she was having a bad day the thing is I only asked a total of 3 questions and that was it. I kept asking her questions because I wouldn't understand her. I did not have my ID only my passport card which is a form of ID, I would give it to her and she would reply with I need your passport with me replying with "I am". I stopped asking once I asked her if what she was asking was for my passport book, with her replying yes, which is also a weird thing for t mobile to require. I felt ashamed to ask questions and instead I resolved my issue through the phone needing no type of Id but my pin. All I got from the store was a sim. read more

Bad service today. Went in two days ago because my phone was messed up. Associate Jose said no problem all I had to do was pay the $5 shipping and pick it up when it came in as it was still under warranty. Came in today to pick it up and a new associate told me that no it wasn't covered and I would have to pay over $100 for repair. I saw Jose and asked him what happened. He looked at me and said I dont remember anyone from a day ago. How could I remember you? What kind of crap is that? Very unprofessional Edit to add: Met with store manager Robert today who stands by his employees unprofessional demenors. Said he doesn't know why the first time my phone messed up it was replaced. Said he didn't know why Jose would sell us false information. From my view point it seems employees are not trained well in this location. You will get a different experience each time. There is no consistency. Robert as a store manager, everyone should be on the same page and it is your duty to train them for that. Stay away from this location. Save your time and sanity. read more

I was an hour away from home. I came in expecting to be out within 30min or so. Phone ready to go. The store does not have WiFi they had been down for three days. How?! They were hotspot-ing to activate my phone. I was charged the $35 activation fee for what? I had to drive an hour back home just to be on the phone with customer support for an additional two hours to successfully activate my phone. read more

Located in a big parking lot next to Costco and Home Depot. We purposely drive all the way to this location because we have found them to be friendly and very helpful. Steve has helped us out the past few times we've visited. read more

I will never return to this T-Mobile location again! I really didn't appreciate the customer service I received from the employee I was working with. I would name drop but I can't due to the fact nobody at this location had a name tag on. Moving forward... I came in here to ask questions about my bill and also seeing what it will be out the door and my new bill if I was to upgrade. Being an Ex Employee of this company I know the basic standards on how you are suppose to do a bill analysis and a new quote with every option that is available for an EXISTING AND NEW CUSTOMER. But yet I didn't receive those options and that was because the associate knew he wasn't going to get a sale out of me so he basically brushed me off and told me something quick just so I can leave. Just a FYI your job is not based on a sale it's based on making sure the customer is satisfied with the service they received from beginning to end when opening or upgrade with T-Mobile. read more

It's not this location it's T-Mobil customer service. They promised me that they would give me until the 11th to pay my bill. And they shut off my service on the 10th of July. They lied to me. I have had problem after problem with this company. They weren't able to provide service a couple years ago it was all over the news it was for a couple days and I went physically to 2 of their stores during business hours and they LOCKED their doors and you couldn't get anyone on the phone. I'm have had it with this company. I have a phone interview this morning and thanks to T-Mobil customer service they have ruined my chances of getting this position. DON'T SIGN UP WITH THIS COMPANY FOR PHONE SERVICE. YOU WILL REGRET IT LIKE I DO. I am stuck until my newer phone is paid off and the only reason I got another phone is because mine BROKE for unknown reasons. Disappointed Customer. read more

They are so friendly and helpful. Jonathan is great at costumer service . Any question and any request asked he did and he answered. He also helped his coworkers in a very friendly manner and gave them great advice. It is a place where they really make you feel comfortable. Highly recommended! read more

Walking in unsure and leaving satisfied with no doubts.. It was a Saturday morning, I brought my Mother to get a phone. There was only 1 worker as we enter the store, she was already helping other customers. We decided not to wait and just explore all the phones that was on display. My mom stop at the S8 plus galaxy, by that time a gentleman came by and help us. He said he would go check on that since items might be out due to Mother day sale. He came back 5 minutes later and apologized that it was out of stock. My Mother was so disappointed, she was bent on that S8 plus. I had to persuade her for 10 mins to go with the S8 instead, I was hoping the worker would help me on this matter but he was like kinda whatever. He had no clue how hard it was to convince an Asian lady to go with something less preferable :/ By this time another worker came to check up on us, her name was Julie. He decide to let her take care of us instead. From that moment my Mother was smiling, she felt helped. She walked her through all the questions my Mom had, set up apps that she wanted. We end up leaving with a brand new phone. If I could tip her I would give a $100 bucks, that's how you conduct business. If it wasn't for her it would've been a 2 stars... read more

T-Mobile - Mobile Phones Near Me - Long Beach, California

Jonathan M was very helpful and was very understanding to the way I was feeling . He not once dismissed my frustration with billing issue which was a miscommunication. He was very detailed when explaining the bill to me . Definitely recommend this Tmobile . The manager was also very helpful and did his best to help me with additional questions . One of the best Tmobiles I've been too read more

I would like to thank Alex for his great customer service. I was not looking forward to going in and updating my account. Alex made it painless as possible. He was attentive, kind and respectful. There was a female employee there that was very rude and snobby. If you want a five star experience ask for Alex! read more

Andrew was soooo good and so bad lol I had a great experience thank you for the hospitality and great service Andrew I appreciated the two hour visit. I'll be back when the next upgrade comes around! read more

Steven saved the day. We rushed in frantic with confusion from trying to add a line at COSTCO. The customer service Steven and Chaise delivered was the most professional, and efficient. They kept us there until the lines were fixed, even after the store closed. They both deserve a bonus. Thank you from me & my family. read more

Worst customer service ever, came in today to try and purchase a new iPhone. I'm exchange for my last years model, they gave me so many stupid excuses saying they couldn't find the water mark. They don't know what they're doing, plain and simple they don't want to credit your account if it's a high amount. They're plain lazy. I went to another T-Mobile and they were able to process my request without hesitation and found what they were looking for.. this location doesn't even deserve a star. They need to work on custom service and work ethics. Because the employees here, manager included are extremely lazy.. read more

After a very long day of work, stopping to set up my new account before going home was definitely unappealing. However, Abdul was very kind and very helpful, which made the stop worth it! We had some issues with my account because of Sprint and T-mobile merging (I used to have sprint) but he kept trying (and asking some of his teammates for help when needed) until he was able to get me my new account as well as order a new phone for me. I left the store relieved and excited for a brand new phone! Thanks Abdul! :) read more

Came in to finally move from my many years from Sprint and came just in time before the lunch rush. The team helped me so much by breaking down the logistics of transitioning to T-mobile. You can tell they knew the ins and outs of their company policies and were professional. They also had a non intimidating approach with all your questions and concerns. Alex was one of the team members along with their expert and retail manager. They all were so helpful and friendly. Would highly recommend them and their services! read more

The first experience was amazing, 2nd mehhh, 3rd horrible and just like Tmobile. So I purchased a phone from here which was defective from the box and decided as well that the phone was too small and wanted to go to the 14+. I first was told that I couldn't return the device and I have to come back the next day because the person assisting me did not get the proper training to do his job correctly Until his other associates pushed him to make a phone call or send a text message to their boss to which he did figure it out, but then told me that I needed to pay the $70 restocking fee for a device that they sold me which was defective which customers care had already stated that they wouldn't. As he gave me a choice of either pay the $70 or come back another day because originally he had said come back tomorrow, but then was told there's no manager tomorrow after he guaranteed there was gonna be one several times he basically got very disrespectful with the way his manners and tone were against me, which made me feel threatened, I have filed a formal complaint with Tmobile as well and I can see it through with a couple phone calls to the district manager as well. Also, the one thing I have to say is they treated me unfairly since the second I walked in the door because they assisted other clients ahead of me because they had already had to deal with my complaints of subpar service before. Wouldn't recommend my enemy or let alone my family or friends read more

Came in today just to pay my bill cash in hand, however there were 3 other workers not doing anything except chatting it up. I waited 15 minutes for this before leaving. Also when I walked in I wasn't greeted no "we'll be with you in a few" or anything. read more

5 stars across the board! Went into T-mobile to upgrade my phone to an Iphone 8 and the associate, Julie, greeted me immediately. She was super helpful and so nice! She answered all my questions and even helped me transfer all my contacts and files from my old phone to my new one! Everything went quick and easy! This was probably one of best customer service experience at a T-mobile store. I even, recommended Julie to a few of my friends that were interested in upgrading as well! read more

I was in the store on Tuesday and Abdul and I think his name was Alex helped me and they were amazing. I was so annoying and asked about a million questions that they patiently answered for me a million times. I got a new phone, new number, new EVERYTHING and they made it super easy. THANK YOU! read more

My phone had been acting up to the point where I was unable to receive calls at all. I came in and Steve was able to help me right away. He knew exactly what to do and walked me through the entire process on why my phone wasn't functioning properly. It felt like I was in and out in no time! His customer service made me feel welcomed and I definitely would recommend everyone to come to Steve if they need any type of help!! read more

Hi I was there yesterday and Abdul was a big help to my husband and I. He was very helpful with the purchase and also very polite! He gets to every detail and assures the customer! Thank you Abdul for the amazing customer service! read more

The person who was helping me wore the mask under his nose the entire time.... really???? The guy who I asked for simple thing tried to sell me a kingdom instead. Very unprofessional, not understanding what customer wants or needs but what is better for a salesman. Disappointed. read more

Michael was very helpful and even stayed past when the store closed to help me transfer everything over to my new phone. Everyone was nice and eager to help. This is definitely our new T-Mobile store! read more

LOVE THIS STORE! Everyone here is always so friendly and seem genuinely happy to be working here. The staff and management are always trying to help everyone that walks in. I had a great experience with a gentlemen (can't remember his name) and he went above and beyond trying to help me. He got my phone setup with all my info, showed me some great cases for my new phone, and showed me a great new speaker I couldn't resist. Overall I've told everyone to come to this location, seriously best customer service and service overall. Highly recommend. read more

Don't go here the phone representatives just want to sell their products without fully explaining what your getting "Eric" didn't even know how to answer our questions about the phone we were interested in he kept answering with "ummm not sure" "ummm I guess yes" save your time and money don't come here . Manager was no help these people have no customer service if I could give 0 stars I would. Going back to metro way better Customer service than T-Mobile . read more

Michael and Eric were both very helpful! I recommend this store! I came in for a new phone for my girlfriend, and they went above and beyond to make sure everything was good. I am coming back here from now on just because of their good customer service and it's down the street for me! Thanks again michael and Eric. read more

I have visited this store several times. Sometimes the wait is long. But the staff are usually friendly easily give credit due and sympathetic. Clean and pleasant place. The Manager was very knowledgeable and was able to resolve very complex issues. read more

I've came here many times in the past and the employees are usually friendly, welcoming or just have good customer service. But today I walked in and every associate was with a customer, that I understand and don't mind waiting. But I waited a while and not anytime during waiting did anyone greet me or say someone will be with you shortly. Literally looked at me and kept on. There were 3 associates who never said anything until they could help me. read more

Jazmin was a great associate! She was very nice and very helpful! She helped out with my return and purchase! Great customer service!

At first I was hot due to a suspension. Rite when I got there Jordan and Michael was a huge help. They did what was said. I appreciate it.

Everyone on the team knows their stuff and always happy to help out! Parking is super convenient and the store is brand new! Love this store