Walked in and Mohammed was welcoming and so very helpful Even though I'm an AT@T customer the service here at Metro for my son was a great experience. New phone and number now he is all set read more

Se ve que no tienen experiencia ayudando a los clientes no son nada amables muy lentos el muchacho que estaba se ve que no sabe ni lo que está haciendo. read more

I'm so bummed. Metro walk in customer service used to be so good and never felt deceptive. Recently however, I brought my metro phone in bec of slow performance. I told the girl it seemed like it was running out of data, and I was confused bec I had unlimited data plan. She said bec of my plan, it could NOT be data and told me that if I bought more memory it would run better. I purchased a memory card=zero improvement. I found out later that many "unlimited data" plans DO have data caps that slow phones down after you use a certain amount on a billing cycle. Then the girl told me I qualified for a free Nokia tablet. I'm feeling burned from the memory rip off so I say sure, why not. Upon checkout I notice lijev50 extra dollars on my bill! She says, "oh, that's the activation fee for the tablet." She also did not inform me there wasxanother line added at 15 dollars for the notebook. I called the water street metro and spoke with the manager. I told her what happened and she backed up the girl's story that it could not have been my data bec of my unlimited plan. Really? A cell store manager who dies not know metro has data caps on unlimited plans? When I complained about the charge for the notebook setup I was told well, the notebook itself was free...NOT. free means I don't pay anything to get it! Sick of stores manipulating the English language to trick customers. read more

The employees are always patient and sweet. They go above and beyond when I don't know how I locked my phone, or whatever I screwed up. Their price is the cheapest I've found. Bonus: they told me that metro has the same service as T-Mobile, which costs lots more. read more

I'm writing this review because I think everyone should know how wonderful , Teresa, Vickie and Ana are at their jobs. All three of them are kind and know what their doing. You can walk in the door and they greet you by your name. If you're a new customer they are just as kind as if you have been coming there for years. So if you need a new phone go to Metro on Water St in Santa Cruz and see the girls. It's my husband that has an account there and his phone works better then mine. And the girls are kinder then the ones where I have an account. So thank-you girls for helping my husband Chris with his phone. Laurie ( He's the one that looks like Santa Claus)!!!! read more

Standing outside the Metro T-Mobile store on water Street after a Twilight zone incident inside the store where both workers and I'm assuming are being paid to try and sell me something refused to sell me anything or answer any of my questions other than that deal is not going on anymore and that sign is old is the goal is to meet a quote of how many customers you can make feel rejected unworthy I guess of their time and sales pitch I don't know I'm worthy of their time in sales pitch I don't know I don't know if it was a racing I have no idea all I know is that these girls will give me one look and decided she's not worth the breath of trying to tell you or even allowing her to buy something it was the strangest thing I've ever experienced and I took time out of my day to come down here with the gold to get a phone and I'm leaving not only without a phone but with a taste of disgust andanger at what corporate or any manager or anybody with any kind of sense allows their employees to do wall people enter their store with the goal of purchasing something and being informed about purchases so they can make that purchase waste of my time left your feeling that these two freaking recen I know there's a lot of errors here but I'm so angry I can't even focus but these girls work the afternoon shift on super bowl Sunday smoke in Spanish played on their phones and ignored me so I just wanted to get management incorporate a big thumbs up on your training of these two girls thanks for wasting my time and I was literally trying to switch from another company but they didn't maybe they don't speak English I don't know but definitely left a bad taste in my mouth of a Metro and I would never ever use this company again read more

I took a friend into this store to buy a new phone, as hers was dead and out of warranty. There were a LOT of people in the store, and only one very capable person working. Her name was Diana Lopez. Shortly after we got there and got in line, another employee came out to the front and told Diana that she was heading out for a manicure. I am guessing she was a manager, but dang, that was cold. Diana handled EVERYBODY, and was completely patient with us and our requests to look at various phones before deciding on one. She knew the way around any issues, remained very calm even though the place was full of people, and was very efficient in processing our order and giving us the phone we finally decided upon. If I had a business, I would love an employee like Diana Lopez. She rocked! read more

Best ever. Seamless quick. Informative. Teresa walked me through the process of upgrading my old phone. Fantastic service

5 star service from Metro PCS on Water St.!!!!!! As soon as we walked in we were attended to. Extremely knowledgeable and helpful sales staff. read more

When I went in to pay my bill I was told after waiting 10 minutes that the salesperson would be with me in a few moments. Ten minutes later I remembered this is exactly why I hate coming to this particular Metro store. Every single time that I've been ignorant enough to go here, its been a horrible customer service experience. Actually, saying that it was "horrible" would imply that there were some form of customer service. I have to be 100 read more

I have nothing but praise for this particular Metro by T-Mobile establishment. The customer service experience is top-flight when compared to the store at 41st Capitola Mall. Every time I step foot inside the store, I am greeted warmly and the salespeople are extremely knowledgable about their products and services. I recommend this place to anyone in need of cell phone assistance. Shout out to Teresa, Jessie, and Vickie for making my experience at this establishment a wonderful one. read more

This is by far the worst store I've ever been to in my life... The lady Leslie is the rudest most incompetent worker I've encountered at at metro store I'm astonished that they would employ someone like this. When I ask to speak to the manager or someone with more knowledge she straight refused it and wouldn't let me talk to anyone else. I'm taking my business to virgin Mobile simply because of this lady and her horrible attitude and lack of knowledge of her own measly job. Absolute joke she is read more

don't come here for customer service. I get two different answers to the same questions. the people at this business are there to sell phones and service plans and are quite good at pressing customers to upgrade. I found my voice mail and text messages deleted when I was told they would be there when I upgraded to another plan. After calling a Corporate office in San Jose, I was told I should have directed the questions to them. I'd advise the same. The number of the corporate office is: 408-369-2201. read more

Very courteous excellent service. But they need a larger store (always crowded.) Good selection of phones.

They were extremely helpful there and Theresa was awesome. I needed a new phone and they didn't pressure me to buy an expensive one.

The employee of the month T.R has to be the most prettiest, professional lady i have ever known and i recommend that if you are interested in metroPCS and want informative service, you stop by and support 831s FiNEsT!. read more

I bought a phone here two years ago and Teresa , the manager there , told me that I qualify for a rebate and gave me some outdated paperwork . Turns out that I did not qualify . When I went back she denied ever saying that . Two weeks ago I went in and bought a couple iphones and she (same lady) asked me if I wanted insurance . We talked about it and I said no . She then asked me again and I said no . Well, she just added it anyway . She'll smile to your face and just do whatever she wants . Take your business somewhere else if you want it done right . read more

I had a great experience at this metro location the 2 ladies who helped me had great customer service! I'd def recommend them for all Metro services read more

Employee in Santa Cruz Metro PCS, Anna is rude, disrespectful and gives the company a poor image. I have a video of her beinv rude sarcastic and will continue to try to reach her manager to show how me and my fiance were treated for paying our bill. We set up auto pay for the same day we get paid. She intentionally set it a week early and became hostile because we wanted to cancel auto pay after it over drafted our account. Then giggled like we are dumb for not knowing they set it up a week before the date we set. I have a video and hope to show her manager how she treats customers. My name is Elizabeth Machado. read more

The metro pcs location in santa cruz at 831 water st. Ive been there 3 times. While on vacation . The mgr Teresa Rocha has given excellent service on my lg phone i highly recomend this store for any phone issues, and repairs . Teresa cares about customer service and deserves to be commended by corporate . read more