THIS BUSINESS IS PERMANENTLY CLOSED! Metro used to be a great company, they installed the gas fireplace, insulation and garage doors in our home several years ago. We called to get our annual garage doors service a few months ago and have someone look at the insulation. The gal who took our info said she would send a tech to do all that. When the tech arrived he was from Mo Better Garage Door. He said they bought out Metro a few months prior, didn't do insulation or fireplaces and didn't know who did. read more

Had them remove two small garage doors and put in one. The garage door doesn't open all the way because the main central bar isn't long enough. Don't use this company! read more

Poor customer service. This is a horrible company. On their website they came to offer emergency services. However, after being lied to several times by different agents (Alex, Francisca, Ashley/Angela) that they would send the information to the installation manager Tray. I never received a call back with any updates. At 2:38 pm, I was informed that a technician was on the way from Atlanta. At 5:00 pm, I started to call again to inquire about an arrival time for the technician and received the "after hours" service, that was not able to help. My garage doors aren't even a year old and this morning, I was unable to close the door. Per their advertisement on their website that states they offer 24/7 emergency services, they DO NOT! read more

They came out and reprogrammed my garage doors and charged me $209 for an inspection. Once they left the garage door that originally wasn't working still wasn't working. Not good. They I had to make another appointment for them to come out. The service window was from 1-4. At 3 pm they texted and asked could they come out tomorrow. I was like no I have already been waiting for 4 hours. Then they rescheduled for Monday and they sent me a note saying they were in route. 2 hours later they still are note here. The tech calls me telling me he's in route. I hung up on him. Worst company ever. I want my money back. Run away from them!!!! Be very afraid. read more

This place is a total ripoff, they try to take advantage of the elderly who live in Mirror Lake. The technician who came give my wife the cost to replace a garage door opener said it would be $2000, when she said she would have to check with her husband he changed her $59 for the call. When I got home I found a company who did the job for $400. Trey (the manager) was sorry about the treatment and would refund the $59. Well that never happened, after several calls he kept lying and and after a while just stopped taking my calls. Beware this place is a ripoff... read more

I spoke with Gabriel and we spoke about issues that need addressed. I am going to leave the pics. The company does have to make improvement because when you are paying you expect the finished product to be clean. I did place silicone in the gaps and it does look 80% better. The doors are working and hope they last 20 yrs as my Clopay did. read more

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I choose Metro because they always provide multiple options for everything they do. They ensure I understand these options and the reasons behind them. While I don't always purchase the options presented, I appreciate the knowledge they provide. Being in the home services industry myself, I believe having options is the best way for consumers to make informed decisions. It also means there's less room for complaints if something goes wrong later. I wish more industries would adopt this options-based approach instead of pressuring customers into specific services. read more

We just spent almost $4k on a new door. The technician spent all day working hard on the install. He did a great job. Fast forward a couple of months the door is not closing completely. I call the company and they want to charge for someone to come out if it is not the physical "door" that is the issue. I paid them to have a properly working door and it is currently not working properly. That is NOT good customer service. read more

Metro Garage Door - Garage Door Services Near Me - Douglasville, Georgia

Can't say enough good about this company. I had two other companies out to replace my old garage door openers. (One of them was even the original installer). I had a unique condition where the available ceiling space is smaller than a traditional installation would need. Both companies had no clue how to install them, they said there is no way to make the new openers work and suggested that I either buy their super expensive custom model or modify the structure of my house. Metro Garage was recommended by the manufacturer's customer service. I called them and their team listened to what I was trying to accomplish. I just had to give them a few dimensions and they provided an easy solution & then scheduled for installation. The installer (Brandon) was pleasant, knowledgeable and took the time to walk through operation, programming and warranty. I would definitely recommend this business over the others in this area. read more

If I could give them a zero I would. We paid them also 4k dollars to install two garage doors on a new construction home in Carrollton, GA in March 2023. Everything was going good until about 3-4 months of use. Both doors started having a hard thump at the end of the cycle when being opened. I reported it to Metro they sent a technician out. He was able to get one door to work a little bit better. However, one door he could not. He stated that it should get better over time. Well 3 months later and it has not gotten better. I called Metro again to get someone out to check the doors. I spoke with Ashley, she made me a same day appointment and stated that the technician would be at our house between 1-5pm. Well 5pm came and I even gave him until 6pm. No technician and he didn't call to let me know he couldn't come. I called Metro again the following Monday to make them aware of their technician's no show. Ashley rescheduled a new appointment for the next day 12-2pm. The technician did show up this time. He tried everything he could to fix the issue but he couldn't. He stated he had done everything possible but nothing worked. I asked him to call the office and speak with whomever was it charge to see what they were going to do to fix the doit's. Be it installing new doors or openers, just give us what we paid for. Which is properly working equipment. He also stated to my wife that the equipment that they installed was basically junk and not worth the money. My wife asked him if you guys know this why would you sell this to your customers. It's simple, make the money on the cheap stuff at first, then hit them with the better stuff after your warranty expires. This is poor everything. We spent around $15k with this company altogether on different trades. Never again. But they can rest assured this is not over. Small claims court here we come. read more

If I could give this company zero stars I would. BE AWARE they false advertise that they provide a free service charge when they come out, all you have to mention is ad that service visits are free. However, they charged me $63 for the service call since I did not go with any service ranging from Bronze to Platinum. All I needed was one new spring for my garage door which was broken. They tried to charge me for the following packages $647 (Bronze), $901 (Silver), $1,600 (Gold) or $3,100 (Platinum). These packages except for the Platinum only were going to replace the springs, offer a warranty and inspect the garage door. The Platinum package was for replacing the springs, rotors, motor, keypad, etc. None of the packages offered replacing my garage doors. I contacted another company, and I was charged $200 to replace two springs for my garage door. Please get a second opinion because Metro Garage Door is unethical, deceitful and WILL rob you if you are not careful. read more

If I could give this company zero stars I would. BE AWARE they charge $69 just to come out and what they DONT TELL you is that desnt include ANYTHING. They then charge ANOTHER $18 dollars Per FIFTEEN MINUTES just to poke around to determine what the issue is. What a horrible business practice. If I would have been told that I would have never had them come out. Then the guy tried to sell us an upgraded garage dooy system by telling us the others "were sold out due to COVID" and it took me 5 minutes to call another garage door company who quoted me over 100 cheaper. TThey basically robbed us for doing nothing and we had to pay $109 FOR NOTHING. In comparison the other company didnt charge us a dime to come out. DO NOT USE THIS COMPANY/ read more

Jimmy Smith came out and saved my garage door from being replaced. He was honest really fair and funny...He likes fuge rounds and enjoys ginger ale... read more

The store has a nice display of gas logs and garage doors on display. I purchased a set of gas logs. The installation crew did a great job. They went above and beyond to get the job done. Now I can sit back and enjoy my cozy and warm fireplace. Ask for Krissy the sales rep. She was very informative and helpful on all accounts. read more

This is long but worth the read. Service by the technician was great but the overall experience was awful. Never have I written or complained about a company, but I felt that I needed to share my experience. I called West Georgia Gate and Door and also Metro to get quotes to replace the spring on my garage door. Long story short, Metro said they could replace it for $250 and West Georgia door said $325. West Georgia could perform the task at 9am and Metro at 4pm. Easy decision right? Just hold off till the afternoon and let Metro complete the task as it would save me $75 dollars and it is a larger company so I figured I was good. The $250 quote Metro gave me actually turned out to be $318. After talking with multiple employees and finally the owner, Derek (who hopefully doesn't have much customer contact if they want to keep good customer service), they still would not hold up to their end and take ownership of the quote they gave me saying, "it was just a quote and we can't get exactly correct." Well, West Georgia did and I'm sure they have enough integrity to stand behind their word. If Metro would have asked all the proper questions as West Georgia Gate and Door did, their quote would have been correct. I understand that sometimes when they get to the site, there will be other items that need to be addressed that they didn't account for on the original quote. This wasn't the case, all I needed was a new spring. One last item on this rant that bothers me the most. When the technician called to see about the price with original lady who had given the quote, she got on the phone and proceeded to tell me, that I told her, that I had a "TORSION" spring. How could I possible tell her that I had a torsion spring, when I don't even know anything about garage doors except for the fact , that they do actually have a spring? She missed quoted by assuming and now she is trying to CYA by telling her boss that I said I had that spring. Bottom line, they should stand behind their word, do some proper training for their call center, and have a morals talk with the customer care representative who tried to take the blame off her back (for her mistake) and place it on me. I even asked if they recorded my call, and of course the line I called in on was not one of their recorded lines. read more