We are very disappointed with the service Dept. Earlier this month we scheduled service on a Saturday with one of the advisors. When we got there the advisor didn't even know that he was requested. We had to wait for a while until he was available to assist us. We had an issue about noise and we were told it could take up to 5 hrs to diagnose that. So we left the car there and when we returned we informed about the problem and were told that they have ordered the part and will arrive by Tuesday. We will be notified by the parts Dept via an automated call system. Tuesday had passed and it was now Friday. I called them to check if the part had arrived and one of the advisor told me that I has been here already. Similarly, I asked why weren't we notified and he wasn't sure and transferred me to the parts Dept where I spoke with another person and he told me that its the service advisor's responsibility to notify us. Now, we were really confused because Service & Parts Dept were blaming each other and we were affected since no one was willing to take the blame. So I asked another advisor to see if we can come in on Saturday and get the part replaced. Apparently there were no appointments available. We had wait several days before we could bring it in again since we didn't have time, as well. We then schedule our new appointment with the same advisor from before and once again when we arrived he didn't have a clue that we were coming and had already forgotten us who were and what the issue was. I called the Service Director and asked him to call me back so I can explain our frustration and he hasn't done so yet, it has been 2 weeks already. This place a very unorganized. We leased the car from here so we thought it would be better to get the services done but we highly thinking of going elsewhere. read more

Went in Honda today and had the best experience ever! Our sales Representative Alyssa Limon was amazing! She answered every question went above and beyond our expectations. I've never been in and out of a dealership so fast with a clear understanding of what we were looking for. Our adventures took us to meet Alyssa's sales manger Jack K. Jack made us feel like family with his calm demeanor and over the top drive to get us the numbers we were comfortable with! He worked his magic and we were beyond excited! And last but not least we want to thank Brian V. For making the end of our experience simple with the explanation of our bottom line. Thank to all of you at metro Honda. read more

My daughter hit something in the road that broke a couple of the rivets on her her 2021 Honda Civic bumper trim which was then hanging down a bit on the passenger side of her car. We had an 8am appointment at service and found that the part needed was back ordered a month. Gary the service manager was a huge help climbing under the car and advising us how we can temporarily screw in and secure the trim. We didn't buy anything, he just was a tremendous help and put my daughter's concerns for her new "baby" at ease. My wife and I have been customer's of Metro Acura for 10 years+ and the Metro service has always been excellent! I highly recommend them for any new or used car, and service in general. read more

I just went to go check out some cars & was greeted by Gregorio Trujillo. He showed me around the lot and asked what I was interested. Very funny & humble guy. He was very knowledgeable about the models I asked about. Definitely coming back to purchase my car here! Update 2/3/17 I came back to purchase my Honda Civic! Gregorio Trujillo made it happen. He also sang me happy birthday which was cool! read more

First time auto purchase, very pleased with my purchase, it is exactly what i wanted. KD Sanders made this transition very smooth for me. Any questions I had he was very knowledgeable and I did not feel like i was pressured to make a buy for his advantage. I definitely recommend KD to anyone! read more

Excellent service once again.. I came in for the 2015 CRV- EXL (trust me they have more stock cars than any other places, i did my research) and my service adviser was Marc Green and he was excellent, Very very nice person. Great conversation made you feel welcoming.. And he quoted me about 2hr for my car to be completed, but it was done within 1hr and 20min.. I was surprised and pleased.. This is why I recommend this place people.. Sometimes you have to trust your fellow yelpers.. Great Job Metro Honda! 2 thumbs up for Marc! read more

I went to Metro Honda a couple of weeks ago on a Friday looking into getting a new Honda Accord. The first person to greet me was Adam Salcido. He asked me what I was looking for and then drove me up to the correct building as I was in the used/certified cars area. Adam was always mindful of what it was that I wanted. He would always ask what I was looking for and what price I wanted it at. He was kind and willing to work with me, which was very generous of him. He is pretty knowledgeable and wants you to have a good experience. He even let me test drive a couple of different cars without a moment's hesitation. I could tell that he was very genuine and down-to-earth in his demeanor. The new building is very nice and modern in appearance. The people who work there are nice and not bothersome. It's a nice, relaxing environment if you are just shopping around and looking at cars. When I decided on my car and locked in the deal, I had a bit of a conundrum; I had no second driver and needed the car to be delivered. Adam was once again very helpful in being able to deliver the car to my home on a weekday, and also dropping by my workplace to give me the keys. Adam went above and beyond and took care of my needs. The car arrived in great condition. He even asked his friend to drive him to deliver the car and keys, so I'm grateful for both of them for being to deliver. If you happen to visit Metro Honda, ask for Adam and you won't be disappointed. read more

I was thinking lease a brand new 2016 model Honda Accord, a close friend of mine whom also leased a Accord last year, recommended me to check out Metro Honda because he had a great experience and got a great deal over there He introduced me to the salesperson Isaiah Gang Li whom also helped him last time, and what I can say is the whole shopping experience was amazing, Isaiah was very friendly and helpful, he and his sales manager was able to get me a deal I can't say no, and at the end of the day I was leaving as a extremely satisfied customer and a new Honda owner Next time I know if I am looking for a helpful Honda dealership, I will go to Isaiah and Metro Honda! read more

Brought my car in for service today. I thought I'd take a minute to express my gratitude to Sandy Ireland and the rest of the Service department for a truly wonderful experience . I've been bringing my cars here to get their service done for many years. I'm so happy with the shuttle service from Metro Honda to take me home after I drop my car off for service. It's always been a stress free experience. I will continue to be a very satisfied customer for years to come. read more

Who let's you walk out with no deal?? I have never ever had a problem!! Great credit, would not even try a make a deal!! I actually went across to Nissan, bought a Rogue, same price as your CRV, they made me a great deal and didn't tell me they could get me a Cheaper model with Ivory seats!! Sorry you lost a good customer! I will certainly not recommend you to anyone! read more

My 2016 Honda Accord had a faulty left side daytime running light. Even though my vehicle was over (by about 4500 miles) the mileage warranty, Metro Honda took care of it as a warranty replacement and at $0 cost to me. I do, however, suspect Honda might be having an issue with theses daytime running lights because they had already replaced the other side at about 25K miles. The service was done in one day and the process was quick (this time). read more

We got a very good deal thanks to Armando Monsalve and Sean from financial to go out of their way to help us get a Honda CR-V 2014 at a good price. Im a very happy customer . Thanks honda guys read more

See all

Purchased my 2018 Honda Accord Sport in February and I love it. Buying a car is never easy, but the staff members at Metro Honda were very helpful. I called the dealership to request a price quote and they emailed me right away with a decent offer. The staff greeted me as soon as I walked through the doors, and Marcos assisted me through the whole car buying process. Overall, Metro Honda had great customer service and I'm glad I chose their dealership over the other places I went to. read more

Estella was awesome. I had a great service today. Everyone is very accommodating, love this place.

Gordon Jackson was a helpful service advisor but Emmett Tucker should be avoided. He has an attitude and doesn't seem to have adequate communication skills to explain how a car was fixed that wouldn't start. Had to pry the information out of him and he acted irritated about it. Refuse Emmett Tucker if assigned as a service advisor. read more

I had a terrible experience here, on multiple occasions all the employees were rude and not helpful. Specifically David Campbell. He was not friendly, was rude when we had questions as we purchased our first car, and also he is so hard to get ahold of. Very unprofessional and I refuse to come back. read more

So I recently purchased a 2009 Honda Accord EX-L (that I have affectionately named Claire) from here and I had a couple of questions about it that I didn't think of when I purchased it. I went down to the dealership and talked to John D. in the parts department. He was very knowledgeable and friendly. I asked him about the different types of oil my car took and about the radio code. He told me how to get a series of numbers that the radio would give me if I pushed a couple of buttons. I went out to my car to try it, but my hand wasn't big enough to reach some of the buttons I had to push at the same time, so I went back in and asked him if he would be able to come to my car and help me. He did. He couldn't get the numbers either, so he asked the service department to help me. At the service department, I talked with Joseph King. He is SUPER friendly and really nice. He is so upbeat, it made my day. :) I asked him if he would be able to help me and he did! He tried pushing the buttons with no luck, so we decided to look for the serial number. He found it, punched some numbers in the computer and boom, I had my radio codes. He also answered some other questions that I had about my alarm and stuff. He is excellent at dealing with customers. I came back a couple of days later with my co worker, because she is looking for a car and this was the first place I thought of for her. Our sales person was Beto Sanchez. He was super friendly and really nice. He answered all of the questions that we had for the car we were looking at. He made us feel comfortable in the dealership and was really easy to talk to. He was very patient with us. Thank you Beto for being patient! read more

JOSEPH KING. He will take good care of you. By far the best customer service I've ever experienced. I come back because he is genuine, knowledgeable, and so very kind. I've had numerous visits here in the past year, from simple oil changes to replacing valves and getting that 100,000 mile service. I've never been disappointed. Joseph manages to describe the charges that makes the most sense and will give you the option to choose what You would like done while giving you his recommendations. I've NEVER once felt like he was trying to add unnecessary servicing to the bill like most other places do. Getting your car serviced gets a bit stressful, but when you find the right guy like Joseph, it definitely makes taking care of your car a very pleasant experience. Honda, don't ever lose him. He is what makes your business special. Joseph, God bless you! Pat and I are so very blessed to have crossed paths with you. You truly possess such amazing character. read more

This was my second time visiting Metro for a vehicle and my 3rd dealing with K.D. Sanders. He is the most patient and friendly "salesman" I have ever encountered. I wouldn't even consider him a "salesman" because he does not push you into a decision or a vehicle you really don't want. He answers your questions and offers additional help, should you need it. I also dealt with Sandy in the parts department. She and I shared stories and laughs. She is an incredibly sweet and friendly lady! I highly recommend Metro Honda and K.D.! read more

PART 2: Day ONE of driving the car I hear what sounds like paper (but isn't) in the air vent as well as driver dash and driver door rattles. UGH! A few days in, the Sirius XM stops working. I spent an hour on the phone with them for them to tell me it's a HONDA problem that Honda is aware of. "Take it to the dealer". I call on Tuesday the day after Memorial Day and Jimmy was not in the office. He didn't return my call at all. Shocker! Thursday rolls around and Jack calls me. I tell him that Jimmy never called me back and that I have found other issues with the car. He said "don't worry, come in on Saturday morning and we will get you taken care of". Typical salesman. SERVICE: I arrive Saturday morning at 9am as requested. I talk to Michelle Camacho about my issues. The MULTIPLE scratches. The steering wheel leather. The AC noice. The rattling dash. The rattling door. The Sirius XM not working. I leave being told they will call me in the early afternoon. I go about my day. Somewhere around 4:30pm I get the call that it is ready. They couldn't fix the Sirius XM radio. They said someone would call Sirius "next week" (I ended up fixing that issue myself with a little internet research). They were only able to fix 1 scratch because fixing the other scratches would involve replacing the center console and Jack denied approving that installation. She also started rambling about the rattling in my door being a paper I had in my door and I assured her I had NOTHING in my door and she then stated she was "getting me confused with another customer". I told her I would be right down there. I get to the service station and they fixed only the ONE scratch on the shift by replacing the part with another part that HAD SCRATCHES ON IT. ALL the other scratches were not addressed. They even put ANOTHER SCRATCH in the dash. The rattling was not addressed and the AC was not addressed as they said there was "nothing in there". I told them I need to talk to Jack. She said she would call him and low and behold Mr. Jimmy Thompson walked over. He immediately started arguing with me. Telling me that I had not told him about all the scratches and that it was "wear and tear" I did myself (on a car that I have now had for ONE WEEK - ridiculous). I told him about the AC and he said that's how all Civic AC's sound. I asked him to call Jack and he LAUGHED AT ME and said "it's after 5, he's gone". I was furious! This guy had dicked me around the WHOLE TIME. At one point my boyfriend tried to interject when Jimmy was arguing with me and Jimmy refused to even acknowledge him and then told my boyfriend he was "not part of the conversation" because Jimmy was talking to me. !!!!!!!!!! HOW DAMN RUDE!! I told him to bring out another new Civic and prove that's a normal AC sound. He did. And it of course sounded perfect. A complete difference from my car. He refused to acknowledge that. We went back inside and started talking to Michelle again. At this point Jimmy walked away, THANK GOD. I told Michelle I was sorry for being so frustrated but I had specifically requested at the beginning of all this to NOT WORK WITH JIMMY THOMPSON! She said that she would help me moving forward. She seemed willing to help. She said she would speak with her service Manager Tony Maldonado about what we can do next. She said that she would set me up with a Saturday 6/9 appointment and to be there around 7am and she can have me out by 1. I have called Monday, Tuesday and now Wednesday for Jack or Michelle and every day they are "unavailable, with a customer, out of the office" take your pick of the excuses. I am at my wit's end. My car rattles and creaks when going over any road that isn't completely smooth. I can't even turn my AC up because I hear that stupid crackling noise. I want it fixed but I also don't want them doing more damage to the inside! I will update once I get a hold of someone or after my Saturday appointment. At this point I am regretting my purchase whole-heartedly. I should have kept me solid 2013 Civic and never come back to Metro Honda Montclair. What a nightmare this has been! And it's not even over! WORST CAR BUYING EXPERIENCE EVER! read more

I went to Metro Honda for the first time today to get regular service, an oil change and tire rotation. I had an appointment for 3pm and they had me waiting in my car until 3:30pm. This frustrated me already because I was used to getting out of my car right away when I used to go to Norm Reeves Honda in Cerritos. The first employee who, I guess, attempted to get my paper work started was kind of sassy when he asked me, "Is everything okay?" (Didn't catch his name... medium, blond-ish hair.) I was probably visibly frustrated, but that's never a reason to get sassy with a costumer. The second employee who set me all up, Mark Gray, was very kind! He said it would be 1 and 1/2 hours to 2 hours max. Mark called me at 5:15 to let me know he was leaving and to come at 6:30 if no one has called me by then. Ugh. I finally came in a little before 6:30 and they didn't have my keys back at the front yet, but my car was sitting in a parked spot out front. Justin was very short with me and didn't offer any apologies when I told him that I've been there such a long time. I mean, if you're going to work in a costumer service, you're going to have to learn how to have a halfway decent conversation. Sigh... my blood pressure is starting to go back to normal finally. But, had I know this would've taken almost 4 hours, I would've taken papers to grade or just gone home! I was expecting 1 and 1/2 hours! Also, I wish I would've checked these reviews before I came here! I won't be back, bye read more

They don't know how to run their business I made an appointment once I got there they had like 10 other cars that had an appointment at the same time as me that's really annoying being waiting even though you make an appoint I'm really disappointed read more

Just purchased a Honda Accord. My salesperson Daisean H. was amazing. He has integrity, a warm spirit, and excellent customer care skills. In fact, he is the reason I purchased this car today. I accompanied a friend during her car purchase and was so impressed by Daisean I returned 2 days later. Gil and Alex were detail oriented, explaining the aspects of the financial agreement. read more

This dealership is the worse operation I have ever experienced. Alex Hernandez, the AAA specialist is a racist and poor reflection of anyone who is in the car business. He will lie directly to your face and actually try to justify the lies by saying "Honda doesn't do this...honda doesn't do that when there are emails that customers receive from Honda that say the exact opposite. The lack of professionalism and integrity is astounding. I recommend no one ever goes to that dealership to purchase a car if they want quality and superior service. read more

Martha helped me get my new CRV yesterday! She was super helpful, patient, and genuinely sweet with my mom and I. Martha helped explain every single thing to us from the different levels of cars to financing and trade in, and all the fancy new car technology I am not used to. She found me exact car I was looking for. KD helped us too with the final paperwork. He was very helpful and patient with explaining everything to us. Never did we feel pressured, rushed or like I was trying to be hustled by either of them. We were so happy with the vehicle, process and service, we left giving hugs and my mom was crying happy tears. I recommend Martha and KD all day long if you are *even* lconsidering a Honda! read more

I had a great experience here ! Jose is the best car sales men I know. He literally took 4 days along with his manager Jack working an a deal for us. We are young parents with good credit jut not much history on it. And they made it work for us. I highly recommend going to this dealership They were honest with us and straightforward. Unlike Penske Honda no one was rude to us and no one belittled us. Highly recommended read more

don't waste you're time here, go to rock honda in fontana instead. rock honda treats you like you're worthy of a customer. metro honda won't even try to help you. been here twice in my past and both times they were not helpful. i go to rock honda and leave with a 2020 honda accord sport. if i could leave no starsssssssss for this location i would. read more

Estela was great! She gave me a complimentary free car wash too. Booking an appointment was easy too and service only took an hour although she quoted two. I'll be coming back. read more

Fastest car buying experience ever!!!! John and Andres were so helpful and straightforward!! Highly recommend!

Terrible customer service. I do not recommend going here. Our sells man was clueless about their cars, he said he went to go grab a vehicle for me to test drive and never came back. Another seller told us he left and would be back in 30 mins. Mind you there was less than 5 people in the dealership. The receptionist was FaceTiming someone and did not offer to help when we walked in. So unprofessional! read more

Jose and Jack were very helpful and getting us the right car. They are good with kids read more

Metro Honda - Car Dealers Near Me - Montclair, California

Tried to contact services multiple times to get quotes online, when I did get ahold of someone they made me an appointment to come in for said quotes, I'm 22 years old and buying my first car, I let the person who helped me named jimmy (AAA sales manager) know very clearly I came to look at a certain car get a quotes and that's it, when I told him I wasn't buying the car later he got super offended and decided it was a good idea to tell me to "go and ask my parents" for money to buy this car... Are you f-ing kidding me? Who in their right mind asks this to a customer looking to buy something from you, he then tells me that "nobody wakes up in the morning and calls a dealership just to get quotes on cars" which quite frankly is what I did that morning when I told him that he said "not to get smart" and continues lowering the price on the car and the payment to entice me to buy this car,being treated this way is insane I'm a young adult and your "salesman" tried to take advantage of me and straight up bullied me and insulted me to get me to buy a car, totally unprofessional behavior from that salesman. The way I was treated was just ridiculous and I will be telling everyone I know to avoid metro Honda for any of their vehicle needs and just go to Norm Reeves in West Covina since the dealership has 1. More stock of cars and 2. Nicer salespersons read more

Worst car buying experience ever. I had my own financing already and yet they still ran my credit and tried for an hour to have me finance through them instead of just running the paperwork to close the deal. The sales manager added extra stuff on the car without telling me and it bumped the price up $4000. I saw this and questioned why it was put on there. I wasn't having that. I stood around waiting for hours and was so frustrated by 9:30 at night that I left and told them to cancel the deal. I live an hour from there so it's very messed up that I came there twice to close this deal and they played games. They wasted my time when they could have closed the sale. I would love to talk to a general manager about this! One star is generous! read more

My husband and I decided to purchase a new car after giving birth to our little girl. We went to Metro Honda and had Delanie Morales as our rep. She was truly amazing and very patient with me. We purchased a 2017 Honda CR-V and we absolutely love it. Thank you Delanie for a great experience. read more

Metro Honda - Car Dealers Near Me - Montclair, California

This review is actually for the service department. I own a S2000 and a Fit. I always do all the maintenance on my cars so I never have a need to take my car in for service. So why am I writing this review? Issues with cars from the factory. Warranty. I have taken my cars into service and always had Enrique assist me and he has always taken care of me. Always a pleasure to do business here and I highly recommend them if you need a Honda dealership. read more

This review is for the Honda Service Department. Every time I've taken my car here to get serviced, the staff are so wonderful! Most notable are Craig and Joseph, with whom I have worked with the most. They are awesome and honest!! They will review with me of what the mechanic suggests as well as tell me what service they think can wait and which are a priority... I do not feel pressured to get anything done, but their feedback always make me feel more at ease by the time I leave. I have a 2003 Honda Civic and it has a good 235,000 miles on it. Outside of brake changes and oil changes, my car has not experienced any major "health issues." I think this is due in part to the great care Honda has given to my car! =0) read more

I am often skeptical of servicing a car at a dealership, as I think you'll get overcharged. But, Metro Honda is an exception in my mind. I feel their prices are fair, they are upfront and honest, and they have good customer service. I just took my car in this weekend and Joseph did a great job taking care of me. I really feel like they value customer loyalty, which I appreciate. I went to Metro Honda because some of my co-workers took their cars there. I am glad I gave dealership servicing another chance, as Metro Honda does a great job. read more

I have recently leased a new Honda Odyssey 2015 at Metrohonda and I have been very pleased with the kindness and professional way of Mr KDeron Sanders. He helped me feeling comfortable understanding my needs, the prices I had in mind and also helping me moving stuff from my "old 2012 HO" to the new one. Thank you KD and All MetroHonda Staff. Blessings, Chris read more

I wanted to say that I am very satisfied at this service station. The facilities it offers is A grade. Service is excellent. Friendly staff. I especially wanted to mention my service attendant, Mr. Joseph King. He is very knowledgable of his job. He goes out of his way to help to the best of his ability. I am happy!!! Great job Mr King!!! read more

Great service and great deal! They went all out to help us get my hubby the car he wanted. There was no pressure and they were friendly, professional and very helpful in getting us a fair price. I highly recommend Metro Honda as the best in town. read more