Very professional. Great experience. Thank you Roberto! And thank you Larvelle! Fast service read more

I had an amazing experience working with Angel and Larvell at Metro Honda! They were both very professional, patient, and didn't make me feel pressured. All of my questions were answered and they made sure I found the right car for my needs. The whole process was smooth and stress free! read more

I picked up my 2026 CRV today. Super smooth experience. I arrived at 5:20 after work, and because my rep Joseph King was already gone for the day, I went to the cashier office to pay the balance which was $1600 to replace the front struts and shocks, including the charge for alignment and labor. The drive home was super smooth--the shocks work great! While I waited for my car to be pulled up to the driveway, I explored the showroom floor again and took a photo of a sky blue two-door Honda Prelude, with its current specs and price. I personally prefer 4-door cars over 2-door ones, perhaps because I prefer being higher above ground, having more space to transport people, and also because a bigger car seems safer. But even I can admit that it looks cool . The red type R Honda Civic managed to look snazzy too though, so between the two I'd hypothetically choose that one. What do you think? Come on down to the Metro Honda dealership if you are looking into a new car--one of these could be yours. read more

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The Sales Team is great -- shoutout to Jimmy. He's been selling Hondas for years and truly knows his Hondas. He's great to speak with highly recommend seeking him out if you're looking to buy a car. This review is specifically for the service department. Not only do they have you waiting quite a while before taking your car in for service, but they also failed to double-check something as simple as an oil change. I brought my car in for a routine oil change. My car is only 1 year and 4 months old. A few days later, warning alerts started flashing saying my engine oil was low and to stop driving immediately. I was on the freeway and had to exit right away. Since it was a Saturday, I had my car towed home, then on Monday towed back to Metro Honda. My husband is a mechanic and knows his way around cars, but because this is a 3-year lease that I plan to buy out, we wanted the dealership maintaining it properly. It turns out the service department didn't tighten the oil pan bolt and also failed to install the washer/seal, so ALL of the oil leaked out of the car. How does something like this happen at a dealership? Their service department should be experts on these vehicles, especially for basic maintenance like an oil change. My husband was so upset -- not only because of the poor workmanship, but because I could have been put in serious danger. Luckily my kids weren't with me. He said I could've blown the engine. He even asked to inspect the car in the service garage before and after the repair to make sure it was actually safe to drive off the lot again. To their credit, they gave us two complimentary oil change certificates for the inconvenience. But after this experience, I honestly don't know if I trust bringing my car back there for service. Oh also, the tow truck driver from company A who brought my car home, told me he had 4 calls in the last 3 months with the same issue from Metro Honda. The tow truck driver from company B who took my car to Metro Honda told me he had 3 calls in the last month with the same issue. They both were like, "ohhh.. Metro Honda.." Their service doesn't even have a good reputation with tow truck drivers! read more

I do not recommend coming here if your service consultant is Kareem Sourial. He lacks training and knowledge on how to handle notifications or have any idea of how long it takes for services. Kareem says that only certain services should be done on the weekdays. He clearly doesn't understand that people have kids and a full time job. I had a scheduled appointment and he tried to tell my husband that the parts to repair weren't at the shop (which they were because the service tech called me 2x prior to scheduling the appointment that they were in). Then he told my husband car would be ready at 1:30pm but texted me at 12:37pm that the car was ready for pickup. He later texts at 2pm when I'm 5min away to pickup my car that it would not be ready until 3:30pm now. He tried to blame an automatic system for notifying me when my car wasn't ready when it was in fact him who sent the message. He later proceeded to blame the consultant I was originally signed up with, who isn't even working today. He said that certain repairs like faulty seatbelt sensors shouldn't be scheduled on a Saturday. This guy needs more training if he has a title of "consultant". read more

Metro Honda - Inconsistent messaging about my car being ready. It took him another 1.5 hours to say it wasn't even ready. - Car Dealers Near Me - Montclair, California

They are called Metro because interaction with them will make you want to take the Metro instead of getting a car there! Doesn't acknowledge the appointment they make AND might have damaged my car!!! I knew something was fishy when I called and they said they didn't have my car in their system. Not the VIN or LICENSE. ... I BOUGHT THE CAR HERE, HELLO?? so I dropped more than $30k at this place and they never registered the vehicle or me in their computer system. Is this Hermes or Rolex where they only acknowledge people who give them over $100k? Idk if you want to do that, sell Rolls Royce, not Hondas. I thought it was ok when they gave me a complimentary car wash but the bumps in it scraped against my tires and my car is making a persistent rattling which was not there before I did this car wash. 0/5!! Do not recommend read more

This place is horrible. Even with appointments they make you wait forever. I had a coupon and they mentioned that they were losing money on it so they are hindering it but I had to wait double the time?? Explain that. Competitor coupons have always been accepted and now they are punishing me because it's a good coupon. Wow. This place has really gone to shit. I miss my old dealership. Will definitely not be giving them my business. read more

WARNING - Whatever price you see advertised on their website, add $5,480 to it and that is where they will start the price negotiation. They say these are all optional add-ons but they refuse to deactivate or take them off. It seems they will negotiate down about $2,000 and take off what they can (their words) but I did not want any of it. The sales guys said they add these on to bring up the Blue Book value which is complete BS - I looked up the KBB. These are the addons - FDS Alarm - $1495 XPEL Paint Protection, Interior Door Cups and Edge Guards - $995 Pursuit SVR GPS - $1495 MEP Paint & Frabric Protection - $1495 I guess this explains why they have such a large inventory - no one is buying cars here because they are all overpriced. Do yourself a favor and drive down the street to Penske Honda. Their prices are the same as what is advertised. They do have some addons but they are completely optional. And if you are Costco Member they will give you $600 off any Used Car Sticker Price. read more

Metro Honda - Metro Honda Addons - Car Dealers Near Me - Montclair, California

I would give 0 stars if I could. This dealership is horrible. Do not take your car there to get serviced. Do not deal with the service rep Robert Harlow, he's all about scamming you out of your money. We took my car there about a year ago for an emissions systems error. He did $6,000 worth of service to my car. Here we are again with the same error code, and now he's claiming it's my catalytic converters now. $5,000 is what he's telling us now. He's not trustworthy, my husband witnessed him upselling an elderly woman while he was waiting. This dealership is horrible, it appears the service manager is in on their tactics too. Don't take your cars there. I guess we'll go back to Rock Honda. read more

My sister did a bunch of research for her 2026 Honda CRV so she came in knowing what she wanted and actually only wanted to test drive today. She was initially guided by a sales associate who I forgot his name but he ended up leaving her to look on her own. Ivan who approached me when I arrived showed me around since I am shopping for a Type R. Ivan then walked me around to find my sister and ended up helping us test drive and eventually closing on my sister's car. In and out in 2 hours since they got us the number we wanted even though we were looking to buy elsewhere later this weekend. I really appreciate how nice, respectful, and helpful Ivan was and how many times he walked back and forth up the stairs to get us keys and paperwork. I hope to return for a Type R soon if the price is right. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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Stay away from Metro Honda like it's the plague . You will end up being very familiar with their service department. Somehow you can show up twice for an appointment and told they have no technician available on the day of your appointment. At least they try to make it right by offering credit for an oil change. read more

My daughter recently purchased her first car on her own, and I came with her to support her and ask questions during the process. When we first arrived at Metro Honda, we initially interacted with Angel. To be completely honest, the first interaction was not very welcoming. He came across as somewhat dismissive and unwilling to engage when we had questions. For a first-time buyer, that kind of interaction can easily discourage someone, and it honestly felt like the type of experience that could cause a customer to walk out and take their business elsewhere. Fortunately, the experience took a completely different turn once we moved forward in the dealership. We met Lavelle, the assistant manager, who was extremely professional, respectful, and helpful. He took the time to make sure we were taken care of and introduced us to Marcus, who ended up working directly with my daughter. Marcus did a great job keeping us informed throughout the process while we waited and made sure my daughter felt comfortable every step of the way. He also took the time to go on the test drive with her and answer all of her questions. When it came time to finalize everything, we met with Armando in finance. He was very professional, patient, and not pushy at all. He allowed my daughter and I the time to carefully read through the contract and answered our questions without rushing us. Buying a first car can be overwhelming, but Lavelle, Marcus, and Armando helped turn the experience into a positive one for my daughter. Their professionalism and patience are ultimately what kept us there and helped make her first car-buy a great experience. Thank you for helping make such an important milestone a positive one for her. read more

Metro Honda - Car Dealers Near Me - Montclair, California

The vehicle was advertised online for $31,489, but when we arrived the price suddenly increased to about $39,376 because the dealership required roughly $5,480 in dealer add-ons (GPS tracker, alarm system, paint protection, etc.). We asked if the add-ons could be removed so we could purchase the vehicle at the advertised price plus normal taxes and DMV fees. The dealership refused and said the add-ons were mandatory and the price was firm. We walked away. We returned the following day to try again, but the sales manager told us he was not willing to negotiate. After leaving, I looked through other reviews and noticed several customers reporting the same issue with mandatory add-ons and higher prices than advertised. Because of this experience, we documented everything and filed complaints with consumer protection agencies, including consumer affairs, the DMV, and the BBB, so the pricing practices can be reviewed. Advertising one price online but requiring thousands more once customers arrive feels very misleading. Very disappointing experience. read more

I called this dealership after finding a car listed on Carfax. Marta confirmed the vehicle was in stock but failed to mention it had $5,500 in dealer add-ons--two paint protection packages and two car alarms. The car already comes equipped with HondaLink, making the alarms unnecessary. When we sat down to talk numbers with Sunday, I was asked if I would buy the car if we could make a deal. I said yes, without the add-ons. The salesperson came back with a "deal" that was simply MSRP plus all the add-ons. I'm not sure what definition of a deal they're using, but in my book, that's not one. Beware of this dealership and find one that's actually willing to work a fair deal. read more

Metro Honda - Carfax listing - Car Dealers Near Me - Montclair, California

Drove an hour to this dealership after confirming multiple times that the car was available. When we arrived, they told us it was already sold. The whole time, someone was texting us to come in and test drive it. Total waste of time and very misleading. Don't trust them when they say a car is available--they clearly don't keep their word. read more

What a disappointment. I went to this dealership last night with a preapproval and was fully prepared to purchase a car at the advertised online price. Instead, I was turned away because they refused to sell the vehicle unless I agreed to purchase at least $1,500 worth of add-ons. The only thing we were interested in discussing was including--or at least discounting--a second key, since the car only came with one. We were not asking for anything unreasonable. We had financing ready and money in hand. If you're someone who expects the online price to be honored and doesn't want to be pressured into unnecessary extras, this is not the place for you. This dealership will only sell cars if you agree to purchase add-ons you may not want or need. Posting one price online and then refusing to sell the vehicle at that price unless additional items are purchased is a classic bait-and-switch tactic. Very disappointing experience. read more

I went to this Dealership to get engine and transmission oil changed. Arrived at 2:30 pm and I even appolgised for arriving ten minutes early. The service Advisor told me that it will take about one and a half to two hours. I sat down patiently till 5:0pm (over 2:30 hours later) and went and asked the Advisor and agreed to go and check. Came back at 5:10pm and told me the car will be ready soon. He came to me at 5:40pm and said it's ready. It took another ten minutes to take my money and give me the paperwork. When he did not give me the report only he went to the computer and got that for me. The car was not washed as mentioned by the lady whom I made the appointment. I am sorry to say that it took THREE HOURS AND TWENTY MINUTES for something they should have taken one hour. I feel even two stars is more than I should give for the very poor service. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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Jose was our salesman. He was terrific. We purchased a CRV hybrid. He explained everything, set up all the safety features. We were very happy with his professionalism. We never felt pressured. read more

Do not buy from here. One of their managers, Walter Flores, was harassing my friend. He said he wouldn't sell her the car until she went on a date with him THEN he raised the price 10k because she refused. Disgusting. You can look up the video on TikTok. read more

I walked in ready to buy a car but was ignored. Finally when someone did approach me, the young man seem disinterested to discuss prices with me. Being that I was ready to purchase the car I had researched for over 6 months, I kept asking him to give me more information on the out the door price. To this he responded that the price of the car was the price on the window sign. He then proceeded to tell me the car had additional parts that had been added by the dealership and that's why the cost of the car had increased. Don't get me wrong, I understand the dealership has to make money but I didn't ask for those extra additions. I just wanted the cars price without those additional costs. He told me that was not happening. Then he said the cost was already set. I asked him for a printout of that price which he refused to give me. I left the dealership and drove to Rock Honda in Fontana and that same day purchased the vehicle I wanted. No hassles no complaints. I will never take my business or recommend Metro Honda again. read more

Don't come here Marcus was telling me that I have to buy the accessories that are installed in the car and will mark up the price if they ask you to speak with Marcus just walk away don't come read more

Scam!! The scene goes by like that you get into the dealership and respectful salesman would get to you.. everyone is respectful until you want or like the car... in my experience they asked me if If I liked it and once I did they started adding mark ups and options that I don't need to make money and once I refused they actually refused selling me the car at the advertised price saying we do not make any profit!! the manager Matthew Rodriguez called me on the phone I promised I am a serious buyer and he promised that he will take care of me however upon getting there from LA spending three hours I got an apology from him and he refused on fixing the situation he created!! I asked multiple time I don't wanna waste my time they really did.. shame on them no wonder the name is metro as you are better off with a metro than dealing with them. read more

Metro Honda took great care of me today. After months of searching and negotiating over text and phone, they finally came through with a great offer on the exact vehicle I wanted at a reasonable price. The Sales Manager, Larvell, who I worked with was extremely professional, cordial, and responsive. He demonstrated excellent customer service and a strong sense of urgency in helping me secure the car. When an issue came up, he handled it promptly and even provided a few complimentary extras to make up for the minor inconvenience. If you're shopping for a new Honda in Southern California, I highly recommend Metro Honda--be sure to ask for Larvell. He'll take great care of you, and you'll be very satisfied with both the price and the overall buying experience. Hopefully he'll take care of me when I have Service needs. :) read more

You know you could blame Covid for a lot of things. A Customer Service should never change. I always think of the past when you take your car to the dealership no matter how much you spent. They would always wash it now they could care less about washing your car just pay your bill and get out of here Even though there's semi friendly I missed a good old days. This generation knows nothing about Customer Service and how to treat customers I guess why we're at their mercy and that's why businesses and organization street customers just so so. read more

Be careful when signing your contract. Because they don't explain what you're doing. They have extra charges on your contract and you don't know what your signing.They will repeal off blind and if you questioned it, the management will do nothing to help you very bad service. read more

Sales Associate , Luis Guerrero took time to show me the CRV that I desired. He was attentive and patient. He made sure I knew about all the current insensitives. The entire team was very professional and patient. I have been a Honda owner since 2002; my children and grandchildren all drive Honda. Honda is economic and very stylish compared to some other cars read more

We brought our 2019 Accord in to replace a recalled part and ended up trading it in for a 2026 HR-V. Ivan was our sales rep and Larvell Hollis was the assistant manager. They were both very helpful and friendly. The process was smooth and fairly quick. We weren't expecting to get a new car today but we were very pleased with the whole experience. Not once did we ever pressured or uncomfortable. I would recommend Metro Honda to anyone that is interested in a new car. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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They are rip offs ,don't go here. Advisement is a lie ,called them on a 2022 Honda crv it's on their ad on sale for $20,889 ok that's fine I get their and their asking almost $25k not including taxes or extended warranty, they added door protection and a alarm and LoJack , I said I don't want any of that shit!!!they said that's how they sell it , nothing he can do about that. I said then don't advertise the car for that price I even called to make sure that's the price they said yes it was. I said I pay advertise price plus $3500 warranty plus taxes and whatever I have cash now ,salesman said that's a price to get you in the door.dont go here try to rip off every customer !!!! Dont advertise if it's not true liars shame on you!!!!! read more

Sadly had a very shady experience. I went in to look at a used 2021 Rav4 Hybrid LXE advertised at $26,348. I did all the calculations ahead of time for the taxes, registration, documentation fees, so I knew what I would have to pay in total. However, the dealership said they could NOT sell me the vehicle at that price. That their policy required I purchase enough add-ons to increase the total to match or exceed the Fair Market Value. Which means the registration and taxes would be higher as well. So it was false-advertising. Plain and simple. I read over the policy, and nowhere did I find wording that would suggest they HAD to sell a used vehicle at the Fair Market Value or higher. Buyers beware! Do not give in to such deceptive tactics and shady business practices. Demand better. read more

Drove all the way from Long Beach for a deal that I had pricing and terms on with approved financing via Car Gurus. The price was about 32,000 and I was told I would get 12,000 as a trade-in. When I got to the dealership, I was told that that price is only good if I purchase add-ons. They also changed my trade-in from 12,000 to 7000. In total, the car was gonna cost me $10,000 more than I had agreed to and negotiated before I went to the dealer. We asked to speak to a manager and we left waiting for 20 minutes and told the manager was busy and the sales person brought over a deal sheet with the terms I described above. I have purchased cars over the Internet before and negotiated everything before going to the dealership. I am normally in and out quickly, and they honor the terms of the deal that was negotiated. They do try to add things, but when I say I don't want them, they remove them and the deal goes on. Not here. Drove over an hour. What a waste of my time. If you advertise a price on a car, be prepared to sell that car for that price. read more

Metro Honda - Car Dealers Near Me - Montclair, California

Just bought a car with the help of Angel M and Larvell H. They were bathing great people. Angel was super helpful, friendly, and genuine. He was honest and made sure we got the right car in the right budget range. Largely was also great easy to talk to. He kept is straight to the point and put effort into helping us. If your visiting this place I highly recommend asking for Angel M! read more

Metro Honda ROCKS!! Went for a used car and drove off with a BRAND NEW 2026! Larvelle, Angel and Ivan were a dream team! Top customer service! They went above and beyond with the financing! Very modern dealership... highly recommend! Thank you Honda team!! read more

Metro Honda - Car Dealers Near Me - Montclair, California

Damn Metro where do I begin. Family being a long time customer with you and purchasing 4 Cars from this dealer would of made me think that we would of had a greater experience than what we had that day. Sunday was our GO TO! Always Great and very helpful. Called him up and tried to bring our Business to them! Fiance had a 2021 RAV 4 White with only 30k to be exact miles on her vehicle. We wanted to buy out and get a Pilot Sport AWD. Walked in talked with Sunday and got right to business. Well ... sadly...we couldn't make the deal. Sales Manager ... sat down gave us very poor excuse to why we couldn't get a deal done. Offering us very low payout for the RAV 4. We already appraised it ... at 26K for that vehicle..buy out was only 19K....their appraisal was around 21-22K. Payment for the Pilot was out of this world. 750+ for it! Which is BLASPHEMY! End of the day ... trying to be slick with all the "Add ons" when it comes like that as is .. i get it .. make the money.. but thinking we were a "LOYAL" customer to Metro we would of got treated with a little respect. Try to work with us. DID NOT! They didnt want to do business with us that day for some reason. Nothing in that transaction felt Genuine at all. So we Walked. Well ... Fiance was able to get the exact same car from her Broker the next day. No hassle...no add ons...no excuses...Check was written for 6k to her. Walked in Signed and Keys in hand. 550 Payment!!!! SUNDAY THANKS FOR ALL YOU DID! YOU ARE GREAT! Management DO BETTER to the "Loyal" Customers you have. read more

Bought my Honda elsewhere, but took it in for routine oil change and tire rotation here. I made an appointment for 10 am on Saturday and was there on time. My advisor was very friendly and told me it would be 2-3 hours. No problem, it's only 10 am! Called 2.5 hours later at 1:30, still not done, okay, it's a busy Saturday, understandable. Called again at 3:50 pm, was told it still wasn't done, that they close at 4 and are closed Sundays. I asked when on Monday I could pick up the car and he then transferred me to an advisor and I left a voicemail. My husband decides to call after this, gets an advisor (who has the same name as the gentleman that checked me in when I first took the car in, but was it the same guy? I don't know for sure). He tells my husband we CAN pick up the car today because, "Don't worry, I'm staying late. You're welcome." This annoyed my husband, who was not at all rude when he called. And hey, we dropped off the car for an oil change 6 hours earlier. Husband did not appreciate the attitude at all. Meh. I don't believe the customer is always right as I've worked plenty of years in customer service to know that old adage isn't true. That said, save your attitude for the customers who give you attitude first. That was not us. read more

The service agent tricked me into a very high cost non necessary repair. Then ticked me into a personal loan with high interest but give me the wrong information that caused an extra charge. I go here to get service for 20 years. Now I can't trust this place anymore read more

Just dropped off my Civic for maintenance and within 20 minutes they sold my information and now I am getting text messages from bots about buying my vehicle. Update: Still getting annoying spam text once you check in at this location but thats just the Company itself being intrusive. I am giving a better review because every time I come to this Location James has been a huge help with my Vehicles needs and exceptional service. I never feel pressured nor out of the loop with my Cars maintenance. James is very professional and well mannered if you are lucky you will be under his care. read more

This was my second time here being helped by Angel and larvell, they get straight to the point and helped within our budget.

First of all, like say, I dealt with Robert Harlow at Hondo Metro in Montclair. and I really don't do reviews especially bad reviews. I don't like to waste my time but in this case I had to, there was a noise coming from the front right side underneath my Honda Accord. I took it so they can fix it ,three times he told me they had fixed it and I took it right back. It was still making the same sound the last time they kept it for a couple days charge me for some suspension parts. Overall, this cost me around $2300 or more., when I went to pick it up, it's still making the same sound. I was very stressed and exhausted from dealing with the same people so I took it someplace else. A regular mechanic said all it was a loose bolt. They tightened it, and that was it, it hasn't made that sound sense. I feel completely ripped off. It just isn't right how they take advantage of some people. I don't know if they do it deliberately or they are just that incompetent.. read more

I bought 2 cars here and regularly use them for service, but that may stop. There is a major issue every time. In one instance, my car required a lot of work, and was there for nearly a month. I could not get any updates on it at all. The service advisor never picked up the phone never returned any calls, and did not return emails or texts. Management did essentially nothing about it I ended up having to pay $2000 for a rental car, only to find out at the last minute they could have given me a loaner the whole time. But they made no effort to communicate this to me. A few months ago, I told them that one of my tires kept losing air and asked them to check for a leak. They said there was no leak, and that the other tires were over inflated, and did nothing.. fast-forward a couple months and the tire that I had told them about literally exploded on the freeway. So clearly there was a leak. When I brought it back to them to repair, they were evasive and made me pay full price for the tire, despite documentation of their error. In addition, when I got the tire fixed, I asked them multiple times to refill the windshield wiper solution. I got the car back and it's still bone dry. I have found that the service department has a lot of communication problems. The right hand doesn't know what the left hand is doing, and when you have a question, nobody can help you with anything. Combine that with a refusal to compensate for their mistakes and we've got a business that I cannot recommend. read more

Not even going to go into detail that this place is both predatory and disingenuous. I completely take responsibility for my own ignorance and letting them take advantage of me and my immediate need for a vehicle that I found interesting. Read every 1 star review for this dealership, it's 100% true. I'm embarrassed to even say how much I overpaid for the vehicle I got versus what I saw online but I'll do it to save others from having the same experience. I saw a car from this dealership on CarGuru, a 2022 civic sport hatchback in sonic grey. On CarGuru it was listed for 23k+ closer to 23.5k. They ended up charging me, out the door, about 34k. They didn't even fill up the gas tank for me when I was done at their dealership. They are liars & predators....and they don't deserve ANYONE's business as long as they continue to do stuff like this. Please, make sure to stick to your guns when shopping for cars. Legit, get 3-6 different quotes. Aim for MSRP or lower and do not give in. In fact, don't bother going in person to any dealership. Get quotes over the phone and then let each of the dealerships you've been speaking with try to beat each others prices. You've lost most of the battle by showing up in person without any prior discussion. Scroll down and notice they have 1100 reviews that they've managed to get have hidden from their overall rating. There is a link you can click and there are LITERALLY 1100 reviews, all 1-star, saying how incredibly bad this dealership is. I'm willing to bet they have a business account with Yelp which is how they are subverting these 1-start rating from factoring into their overall rating as a whole. DO NOT DO BUSINESS WITH METRO HONDA. read more