Wonderful customer service, if you want help buying a car i recommend asking for David pina 100 percent

I had a great experience here especially with Sunday, he was very professional, helpful, took the time out of his whole day to work with me and made sure i found exactly what I was looking for, he made sure he answered all my questions! read more

I picked up my 2026 CRV today. Super smooth experience. I arrived at 5:20 after work, and because my rep Joseph King was already gone for the day, I went to the cashier office to pay the balance which was $1600 to replace the front struts and shocks, including the charge for alignment and labor. The drive home was super smooth--the shocks work great! While I waited for my car to be pulled up to the driveway, I explored the showroom floor again and took a photo of a sky blue two-door Honda Prelude, with its current specs and price. I personally prefer 4-door cars over 2-door ones, perhaps because I prefer being higher above ground, having more space to transport people, and also because a bigger car seems safer. But even I can admit that it looks cool . The red type R Honda Civic managed to look snazzy too though, so between the two I'd hypothetically choose that one. What do you think? Come on down to the Metro Honda dealership if you are looking into a new car--one of these could be yours. read more

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I warned a friend of mine about coming here yet she did it anyways and asked me to come along to help her buy a car as I have previously worked in vehicle sales. After browsing we called the associate Jose over because he gave us his card earlier. She asked about negotiating the price of a new Honda Accord for my friend and he immediately shut it down saying there was no gross in the car. Then I asked price out the door for a 32k Honda. He told me 40k!!! 8k in tax and fees!!! Little does he know we were literally there to buy that night and had 15-20k down. Literally an easy deal and he blew it because it was 8:50 and he obviously didn't want to sell a car. Either way, once again a trash experience again. We literally bout a car from Rock Honda the following day! Sales 101, don't prejudge! Bozo read more

My experience purchasing a Certified Pre-Owned vehicle from Metro Honda has been the worst dealership experience I've ever had resulting in me contacting any corporate headquarters for the first time in my life. I originally drove from Irvine to Montclair for a Civic Hatchback advertised around $24,000. After I test drove it, I was presented with an approximately $33,000 out-the-door price due largely to thousands of dollars in dealer add-ons. I declined and instead purchased a 2024 Honda Accord. This dealership advertised great prices only to slap on thousands of dollars worth of add ons. Do yourself a favor and GO TO ANY OTHER HONDA DEALERSHIP. The Irvine, Anaheim, and Huntington Beach dealerships are more transparent and willing to sell the car without add ons. Unfortunately, the problems started almost immediately with my Accord. Within 15 minutes of leaving the dealership, I noticed the Accord was pulling significantly to the right. I reported an alignment issue immediately. Metro would not service my car closer to Irvine and I had to take off a full day of work and drive hours to get my alignment fixed. When I eventually returned for service, Metro Honda confirmed the alignment needed correction. A few days after purchase, my front-right tire also would not hold air. Costco and Discount Tire inspected it, and I ultimately had to purchase a replacement Michelin tire for about $220. When I brought my concerns and documentation to sales manager Yanosy/Yani, I felt they were largely dismissed. He tried to offer me something from the gift shop thinking a Honda water bottle and car air freshener would make up for selling me a car without a proper alignment and taking a day off work to get it fixed. He then offered me a free tank of gas, which was off the table for me because I just filled mine up before getting there. He said just come back and get it I stated I don't live around here I'm never in this area, I'm not gonna drive 100 miles and sit in 2 hours of traffic for a free tank of gas it's just not worth it. He said we are just offering you a free tank of gas as a courtesy cause you bought a vehicle here last week. From my point of you "I'm owed the tank of gas it took me to get here from Irvine to fix my alignment cause you sold me a car with a bad alignment" I should be asking you to reimburse for my gas and my time being here but I'm not. He said that we don't know how you drive, all our cars are thoroughly inspected before selling. And I was just like how can you say that to me when I've been siting here for 4 hours waiting on my car to be realigned properly, clearly it wasn't thoroughly inspected it had an alignment issue. Yanosy didn't say anything after that cause like how could he... He then tried to offer me 1 free oil change, assuming I wasn't aware that these certified vehicles already come with 2 free oil changes within 1 year of purchase cause once I brought that up he shut that down. He tried to offer me something he was hoping I didn't know I already had and be happy about it. He then tried to offer to put a Lexani tire on so I would have 4 matching tires but I would have to come back to do this. But I would have to give up my Michelin tire to him. Michelin tires are of much greater value than Lexani, he was trying to swindle me there which I didn't take very well. He then basically told me to just text him and go home. YANOSY IS A SCAM ARTIST AND YOU SHOULD NOT TRUST HIM TO SELL YOU A CAR. After finally getting home from my 8 hour day at the dealership. I THEN discovered a large stain on my driver's seat from the service appointment. I immediately sent them a photo and asked for a solution closer to Irvine because I could not keep missing work and making the long drive back to Montclair. I attempted to escalate the issue to management but still could not get a reasonable resolution. I eventually contacted Honda corporate and opened a case, but after waiting about a week I was told the dealership is independently owned and Honda could not resolve the matter for me. My biggest disappointment isn't that a used vehicle had an issue. It's how the entire situation was handled. Between the huge difference between the advertised Civic price and the price presented to me, the alignment issue immediately after purchase, the tire problem, hours spent returning to the dealership, my experience with Yanosy and receiving my car back with a stained driver's seat, what should have been an exciting purchase became an exhausting experience. Based on my experience, I would strongly recommend NEVER COMING TO THIS DEALERSHIP. SAVE YOURSELF THE TIME, ENERGY, AND A FEW THOUSAND DOLLARS GOING ELSEWHERE. I genuinely wanted to remain a happy Honda customer. Unfortunately, I cannot recommend Metro Honda based on how my purchase and subsequent concerns were handled. read more

Wasted an entire day of mine. My time is money. Went in for a Honda CR-V priced at 27,989, 80k miles. I was ok with it. It was fully loaded. Figuring I'd pay around 31-32k out the door. NOPE. Out the door, $37k plus some hundreds. Said there were $5400 in add ons already on the car. Wouldn't budge on price. They get you in there promising you one price and then have you begging for that price when you get there. Not a good business model. "All dealerships do it" he said when I asked why the add ons were over 5k (which is crazy high for add ons anyway) and not included in the sticker price. They wanted $37000 for a used hybrid crv at 80,000 miles. Unbelievable. Lesson of the day: add 6k in dealer fees to their sticker prices. Which will all be way higher when you get there anyway. Then calculate tax, license, and paperwork fees. It's a bait and switch, and should be illegal. I spent 3 hrs there. I can't get this time back. THEY ALSO RAN MY CREDIT DESPITE ME TELLING THEM I WAS PRE APPROVED WITH MY BANK. They LIED to me when they said they needed my info to connect me to the loan from my bank. THEN showed me the total I wasn't okay with. AVOID. At all costs. read more

I had came to look at a brand new vehicle at this location, but they lost me because of Larvell the sales manager. He was extremely rude. This is my second review because I just notice they were trying to scam me. The vehicle I had test drove was a new Honda Civic sport. As I'm looking over the documents with the numbers they provided they had marked on the paperwork the vehicle I was interested in was a 2014 Honda with 132,000 miles. I didn't catch it then and I'm glad I didn't sign. Not once did I mention that vehicle nor did I know it even existed. I had Angel email me the numbers because I didn't trust them and they sent over numbers with the 2026 new Honda Sport. read more

Metro Honda - Car that I didn't know even existed I test drove a 2026 Honda civic - Car Dealers Near Me - Montclair, California

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The Sales Team is great -- shoutout to Jimmy. He's been selling Hondas for years and truly knows his Hondas. He's great to speak with highly recommend seeking him out if you're looking to buy a car. This review is specifically for the service department. Not only do they have you waiting quite a while before taking your car in for service, but they also failed to double-check something as simple as an oil change. I brought my car in for a routine oil change. My car is only 1 year and 4 months old. A few days later, warning alerts started flashing saying my engine oil was low and to stop driving immediately. I was on the freeway and had to exit right away. Since it was a Saturday, I had my car towed home, then on Monday towed back to Metro Honda. My husband is a mechanic and knows his way around cars, but because this is a 3-year lease that I plan to buy out, we wanted the dealership maintaining it properly. It turns out the service department didn't tighten the oil pan bolt and also failed to install the washer/seal, so ALL of the oil leaked out of the car. How does something like this happen at a dealership? Their service department should be experts on these vehicles, especially for basic maintenance like an oil change. My husband was so upset -- not only because of the poor workmanship, but because I could have been put in serious danger. Luckily my kids weren't with me. He said I could've blown the engine. He even asked to inspect the car in the service garage before and after the repair to make sure it was actually safe to drive off the lot again. To their credit, they gave us two complimentary oil change certificates for the inconvenience. But after this experience, I honestly don't know if I trust bringing my car back there for service. Oh also, the tow truck driver from company A who brought my car home, told me he had 4 calls in the last 3 months with the same issue from Metro Honda. The tow truck driver from company B who took my car to Metro Honda told me he had 3 calls in the last month with the same issue. They both were like, "ohhh.. Metro Honda.." Their service doesn't even have a good reputation with tow truck drivers! read more

My sister did a bunch of research for her 2026 Honda CRV so she came in knowing what she wanted and actually only wanted to test drive today. She was initially guided by a sales associate who I forgot his name but he ended up leaving her to look on her own. Ivan who approached me when I arrived showed me around since I am shopping for a Type R. Ivan then walked me around to find my sister and ended up helping us test drive and eventually closing on my sister's car. In and out in 2 hours since they got us the number we wanted even though we were looking to buy elsewhere later this weekend. I really appreciate how nice, respectful, and helpful Ivan was and how many times he walked back and forth up the stairs to get us keys and paperwork. I hope to return for a Type R soon if the price is right. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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This was my experience at Metro Honda. We Made an appointment and it took about 10 minutes for someone to come out. We Test drove a car, and our sales person was generally quiet, and on their phone while we kept up the conversation. Upon trying to negotiate for this car which we were eager to purchase, the dealership would not honor the on-line pricing we saw on a website and were unwilling to come even close to blue book value. They kept pushing for some "protection package they had installed in this preowned car". After leaving the dealership with no sale I called Joel to know if they would reconsider. Never got a call back. Just unserious and poor customer service. I shopped for many cars, and this is one of the worst experiences in terms of negotiating. No reasonable counter offers, no sale. Do not recommend read more

Consistently terrible customer service. Called the service department multiple times over a few weeks to ask a question, left messages, and never got a call back. read more

This place is horrible. Even with appointments they make you wait forever. I had a coupon and they mentioned that they were losing money on it so they are hindering it but I had to wait double the time?? Explain that. Competitor coupons have always been accepted and now they are punishing me because it's a good coupon. Wow. This place has really gone to shit. I miss my old dealership. Will definitely not be giving them my business. read more

I called this dealership after finding a car listed on Carfax. Marta confirmed the vehicle was in stock but failed to mention it had $5,500 in dealer add-ons--two paint protection packages and two car alarms. The car already comes equipped with HondaLink, making the alarms unnecessary. When we sat down to talk numbers with Sunday, I was asked if I would buy the car if we could make a deal. I said yes, without the add-ons. The salesperson came back with a "deal" that was simply MSRP plus all the add-ons. I'm not sure what definition of a deal they're using, but in my book, that's not one. Beware of this dealership and find one that's actually willing to work a fair deal. read more

Metro Honda - Carfax listing - Car Dealers Near Me - Montclair, California

Stay away from Metro Honda like it's the plague . You will end up being very familiar with their service department. Somehow you can show up twice for an appointment and told they have no technician available on the day of your appointment. At least they try to make it right by offering credit for an oil change. read more

I had a great experience working with Matthew R. He was easygoing, never made me feel pressured, and took the time to answer all of my questions thoroughly. He provided the service reports I requested and was transparent throughout the entire processIt was refreshing to work with someone who was knowledgeable, patient, and genuinely helpful. If you're looking for an stress-free car-buying experience, I would definitely recommend working with him. Only thing that I definitely did/do not like - that are out of Matt's control - are the deceptive advertising tactics. The Internet, clearly list one price and when you go to negotiate, they are hell bent on you accepting dealer add-ons. So this review is for Matthew only. read more

WARNING - Whatever price you see advertised on their website, add $5,480 to it and that is where they will start the price negotiation. They say these are all optional add-ons but they refuse to deactivate or take them off. It seems they will negotiate down about $2,000 and take off what they can (their words) but I did not want any of it. The sales guys said they add these on to bring up the Blue Book value which is complete BS - I looked up the KBB. These are the addons - FDS Alarm - $1495 XPEL Paint Protection, Interior Door Cups and Edge Guards - $995 Pursuit SVR GPS - $1495 MEP Paint & Frabric Protection - $1495 I guess this explains why they have such a large inventory - no one is buying cars here because they are all overpriced. Do yourself a favor and drive down the street to Penske Honda. Their prices are the same as what is advertised. They do have some addons but they are completely optional. And if you are Costco Member they will give you $600 off any Used Car Sticker Price. read more

Metro Honda - Metro Honda Addons - Car Dealers Near Me - Montclair, California

My daughter recently purchased her first car on her own, and I came with her to support her and ask questions during the process. When we first arrived at Metro Honda, we initially interacted with Angel. To be completely honest, the first interaction was not very welcoming. He came across as somewhat dismissive and unwilling to engage when we had questions. For a first-time buyer, that kind of interaction can easily discourage someone, and it honestly felt like the type of experience that could cause a customer to walk out and take their business elsewhere. Fortunately, the experience took a completely different turn once we moved forward in the dealership. We met Lavelle, the assistant manager, who was extremely professional, respectful, and helpful. He took the time to make sure we were taken care of and introduced us to Marcus, who ended up working directly with my daughter. Marcus did a great job keeping us informed throughout the process while we waited and made sure my daughter felt comfortable every step of the way. He also took the time to go on the test drive with her and answer all of her questions. When it came time to finalize everything, we met with Armando in finance. He was very professional, patient, and not pushy at all. He allowed my daughter and I the time to carefully read through the contract and answered our questions without rushing us. Buying a first car can be overwhelming, but Lavelle, Marcus, and Armando helped turn the experience into a positive one for my daughter. Their professionalism and patience are ultimately what kept us there and helped make her first car-buy a great experience. Thank you for helping make such an important milestone a positive one for her. read more

Metro Honda - Car Dealers Near Me - Montclair, California

I had an outstanding experience purchasing our auto at Metro Honda! From the moment I walked in everyone was so kind and Peng Wu was incredibly helpful, transparent, and patient. They answered all my questions without any of the typical high-pressure sales tactics. The finance team made the paperwork quick and painless all was done that same day. I highly recommend coming here. To anyone looking for a smooth car buying experience. Ask for Peng Wu he was so great to work with. read more

I am submitting this complaint because my recent experience at your dealership was completely unacceptable and reflects a serious breakdown in customer service, communication, and accountability. I was explicitly instructed to sit and wait while an Uber was being arranged for me. Trusting the information provided by your staff, I remained where I was told to wait. More than 30 minutes passed without any update, communication, or indication that there was an issue. Only after I took the initiative to ask about the status of the ride was I informed that I was supposedly required to speak with the cashier/front desk representative before the Uber could be arranged. At no point was this requirement communicated to me when I was told to wait. Had I been given accurate instructions from the beginning, this entire situation could have been avoided. Instead, I lost more than 30 minutes of my time due solely to your staff's failure to communicate basic information. What made the situation even more frustrating was the lack of accountability afterward. When I explained the issue to the shuttle driver, he claimed that he had already told me to speak with the cashier. That statement is simply untrue. Being told that I was informed of something that was never communicated to me only compounded an already poor experience. The most troubling part of this incident is that it demonstrates a complete disregard for a customer's time. My schedule was disrupted, my plans were affected, and I was left sitting and waiting because of a preventable communication failure. As a local customer, I expect professionalism, competence, and respect. Instead, I experienced confusion, misinformation, and a complete lack of ownership when the problem became apparent. Customer service is not just about being polite--it is about providing accurate information and ensuring customers are not inconvenienced by avoidable mistakes. In this case, your staff failed to meet even those basic expectations. What should have been a simple transportation arrangement turned into a frustrating and unnecessary waste of time because no one took responsibility for clearly communicating the process. I am requesting that management review this incident, address the communiz xxl cation failures that occurred, and take steps to ensure customers are not placed in similar situations in the future. No customer should be expected to lose valuable time because employees cannot provide consistent and accurate instructions. This experience has significantly damaged my confidence in your dealership, and unless meaningful improvements are made, it will strongly influence my decision regarding future service and recommendations to others. read more

The vehicle was advertised online for $31,489, but when we arrived the price suddenly increased to about $39,376 because the dealership required roughly $5,480 in dealer add-ons (GPS tracker, alarm system, paint protection, etc.). We asked if the add-ons could be removed so we could purchase the vehicle at the advertised price plus normal taxes and DMV fees. The dealership refused and said the add-ons were mandatory and the price was firm. We walked away. We returned the following day to try again, but the sales manager told us he was not willing to negotiate. After leaving, I looked through other reviews and noticed several customers reporting the same issue with mandatory add-ons and higher prices than advertised. Because of this experience, we documented everything and filed complaints with consumer protection agencies, including consumer affairs, the DMV, and the BBB, so the pricing practices can be reviewed. Advertising one price online but requiring thousands more once customers arrive feels very misleading. Very disappointing experience. read more

They are called Metro because interaction with them will make you want to take the Metro instead of getting a car there! Doesn't acknowledge the appointment they make AND might have damaged my car!!! I knew something was fishy when I called and they said they didn't have my car in their system. Not the VIN or LICENSE. ... I BOUGHT THE CAR HERE, HELLO?? so I dropped more than $30k at this place and they never registered the vehicle or me in their computer system. Is this Hermes or Rolex where they only acknowledge people who give them over $100k? Idk if you want to do that, sell Rolls Royce, not Hondas. I thought it was ok when they gave me a complimentary car wash but the bumps in it scraped against my tires and my car is making a persistent rattling which was not there before I did this car wash. 0/5!! Do not recommend read more

I do not recommend coming here if your service consultant is Kareem Sourial. He lacks training and knowledge on how to handle notifications or have any idea of how long it takes for services. Kareem says that only certain services should be done on the weekdays. He clearly doesn't understand that people have kids and a full time job. I had a scheduled appointment and he tried to tell my husband that the parts to repair weren't at the shop (which they were because the service tech called me 2x prior to scheduling the appointment that they were in). Then he told my husband car would be ready at 1:30pm but texted me at 12:37pm that the car was ready for pickup. He later texts at 2pm when I'm 5min away to pickup my car that it would not be ready until 3:30pm now. He tried to blame an automatic system for notifying me when my car wasn't ready when it was in fact him who sent the message. He later proceeded to blame the consultant I was originally signed up with, who isn't even working today. He said that certain repairs like faulty seatbelt sensors shouldn't be scheduled on a Saturday. This guy needs more training if he has a title of "consultant". read more

Metro Honda - Inconsistent messaging about my car being ready. It took him another 1.5 hours to say it wasn't even ready. - Car Dealers Near Me - Montclair, California

I went to this Dealership to get engine and transmission oil changed. Arrived at 2:30 pm and I even appolgised for arriving ten minutes early. The service Advisor told me that it will take about one and a half to two hours. I sat down patiently till 5:0pm (over 2:30 hours later) and went and asked the Advisor and agreed to go and check. Came back at 5:10pm and told me the car will be ready soon. He came to me at 5:40pm and said it's ready. It took another ten minutes to take my money and give me the paperwork. When he did not give me the report only he went to the computer and got that for me. The car was not washed as mentioned by the lady whom I made the appointment. I am sorry to say that it took THREE HOURS AND TWENTY MINUTES for something they should have taken one hour. I feel even two stars is more than I should give for the very poor service. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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This dealership has FALSE ADVERTISING. Saw the perfect car at the perfect price. I showed up with my own financing for the listed price, and the salesman just kept saying that it was "not enough." He disregarded my financing and ran my credit for Honda's financing that I never requested. Also tried to push me into a longer term. He did all of this before he finally told me the out the door price, which had an EXTRA $4000 of add-ons that I never asked for. Then he showed me the extra fine print that says there are add- ons. The listing was for $11585, and the loan documents were for over $20000, that is almost twice the listing price. To help placate me, he tried to deal down the costs of the add ons to $2000. I said I want there to be zero add-on costs. He went to go talk to his manager about it, and I left. Will never be returning. read more

This was my second time buying a car and I had the best experience here at Honda! Ryan was our salesman and was extremely patient and helped my husband and I see any car our heart desired! I cant wait to drive out of her in my new CRV. Thank you for your help. read more

I would give 0 stars if I could. This dealership is horrible. Do not take your car there to get serviced. Do not deal with the service rep Robert Harlow, he's all about scamming you out of your money. We took my car there about a year ago for an emissions systems error. He did $6,000 worth of service to my car. Here we are again with the same error code, and now he's claiming it's my catalytic converters now. $5,000 is what he's telling us now. He's not trustworthy, my husband witnessed him upselling an elderly woman while he was waiting. This dealership is horrible, it appears the service manager is in on their tactics too. Don't take your cars there. I guess we'll go back to Rock Honda. read more

I went into Metro Honda Montclair to look at a new Honda CRV and when the salesman asked what kind of deal I was looking for I told him a couple thousand off MSRP. He grinned and told me that Honda's sell for MSRP plus they add on $3,000 for tinted windows, alarms, and etching. He told me that maybe I should be looking at a used Honda CRV. 2 days later I bought a new Honda CRV hybrid sport touring for $3,800 off MSRP with no added extras I didn't want at Freeway Honda in Santa Ana. Shop around. read more

What a disappointment. I went to this dealership last night with a preapproval and was fully prepared to purchase a car at the advertised online price. Instead, I was turned away because they refused to sell the vehicle unless I agreed to purchase at least $1,500 worth of add-ons. The only thing we were interested in discussing was including--or at least discounting--a second key, since the car only came with one. We were not asking for anything unreasonable. We had financing ready and money in hand. If you're someone who expects the online price to be honored and doesn't want to be pressured into unnecessary extras, this is not the place for you. This dealership will only sell cars if you agree to purchase add-ons you may not want or need. Posting one price online and then refusing to sell the vehicle at that price unless additional items are purchased is a classic bait-and-switch tactic. Very disappointing experience. read more

So I took time out of my day to go look at a used car they had listed for $23,000. When I arrived, they made me wait and then sent out a salesperson I didn't even have an appointment with. Trying to be understanding, I went along with it. We looked at the car, and I immediately noticed the window sticker showed a price of $27,000. The salesperson saw me looking at it and said, "Boss, I just want to show you that we added these dealer upgrades, and that's why it's $27,000." That was a major red flag for me. I told him I wasn't interested in any dealer add-ons. He left, came back a few minutes later, and asked if I had any "wiggle room" on the price. I told him no. Then he asked what I was willing to pay--another common sales tactic. My response was simple: "I can't be both the buyer and the seller." This was a 2022 Ford sitting on a Honda dealer's lot, and it had already been there for 76 days. I was ready to make a deal, but I wasn't about to pay over $30,000 for a used Ford at a Honda dealership. A few minutes later, another gentleman came over and introduced himself as the sales manager. You know the routine. He showed me a dealer KBB printout claiming the vehicle was worth $29,000. I understand dealers pay for pricing tools, but they always seem to focus on the highest possible value instead of a fair deal. They said they would run everything by the internet manager and get back to me. At that point, I took my family and left. To their credit, they offered to fill up my gas tank for making the trip. But the money wasn't the issue--I can afford my own gas. The issue was the principle. It felt like they were trying to take advantage of me and my family. Remember: dealerships are businesses, and their goal is to maximize profit. Do your homework, know the market value of the vehicle, and don't let anyone pressure you into paying more than you're comfortable with. The best negotiating position is being willing to walk away. Oh, and here's the part that really got me. The salesperson told me that the dealership is allowed to add upgrades to the vehicle and increase the price accordingly. That's true--they can do that. But then he told me the disclosure was buried in the fine print underneath the internet listing. Come on. The dealership owner talks a lot about transparency. If you're truly transparent, you don't hide a $4,000 price increase in fine print while advertising the vehicle for $23,000 in big, bold numbers. Real transparency would be putting that information right next to the advertised price in the same size font for everyone to see. Advertising a vehicle for $23,000 and then explaining that it's actually $27,000 because of dealer add-ons once the customer arrives isn't transparency. Transparency means making sure customers know the real price before they drive to the dealership. That's all I was asking for--a straightforward, honest price from the beginning. read more

Very professional. Great experience. Thank you Roberto! And thank you Larvelle! Fast service read more

Drove an hour to this dealership after confirming multiple times that the car was available. When we arrived, they told us it was already sold. The whole time, someone was texting us to come in and test drive it. Total waste of time and very misleading. Don't trust them when they say a car is available--they clearly don't keep their word. read more

You know you could blame Covid for a lot of things. A Customer Service should never change. I always think of the past when you take your car to the dealership no matter how much you spent. They would always wash it now they could care less about washing your car just pay your bill and get out of here Even though there's semi friendly I missed a good old days. This generation knows nothing about Customer Service and how to treat customers I guess why we're at their mercy and that's why businesses and organization street customers just so so. read more

We brought our 2019 Accord in to replace a recalled part and ended up trading it in for a 2026 HR-V. Ivan was our sales rep and Larvell Hollis was the assistant manager. They were both very helpful and friendly. The process was smooth and fairly quick. We weren't expecting to get a new car today but we were very pleased with the whole experience. Not once did we ever pressured or uncomfortable. I would recommend Metro Honda to anyone that is interested in a new car. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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They are rip offs ,don't go here. Advisement is a lie ,called them on a 2022 Honda crv it's on their ad on sale for $20,889 ok that's fine I get their and their asking almost $25k not including taxes or extended warranty, they added door protection and a alarm and LoJack , I said I don't want any of that shit!!!they said that's how they sell it , nothing he can do about that. I said then don't advertise the car for that price I even called to make sure that's the price they said yes it was. I said I pay advertise price plus $3500 warranty plus taxes and whatever I have cash now ,salesman said that's a price to get you in the door.dont go here try to rip off every customer !!!! Dont advertise if it's not true liars shame on you!!!!! read more

Just bought a car with the help of Angel M and Larvell H. They were bathing great people. Angel was super helpful, friendly, and genuine. He was honest and made sure we got the right car in the right budget range. Largely was also great easy to talk to. He kept is straight to the point and put effort into helping us. If your visiting this place I highly recommend asking for Angel M! read more

I went in to Metro Honda to complete my lease buyout and I must say, it was the best experience I've had when dealing with a dealership. I had originally gone to Rock Honda since it was the nearest dealership, however I had a terrible experience and ended up walking out. Here I was able to work with Sunday Okonkwo, he was great and was able to assist us with no problem. We also had the pleasure of working with David Pina and he made the whole process so easy. I appreciate the fact that he was upfront and was able to answer all my questions. Lastly, Armando Monsalve completed our finance paperwork and had us out the door in no time. Again, I can't express enough how great this team was, I will make the extra 30 min drive to go to Metro Honda, just for them. Thank you again. read more

Sadly had a very shady experience. I went in to look at a used 2021 Rav4 Hybrid LXE advertised at $26,348. I did all the calculations ahead of time for the taxes, registration, documentation fees, so I knew what I would have to pay in total. However, the dealership said they could NOT sell me the vehicle at that price. That their policy required I purchase enough add-ons to increase the total to match or exceed the Fair Market Value. Which means the registration and taxes would be higher as well. So it was false-advertising. Plain and simple. I read over the policy, and nowhere did I find wording that would suggest they HAD to sell a used vehicle at the Fair Market Value or higher. Buyers beware! Do not give in to such deceptive tactics and shady business practices. Demand better. read more

Drove all the way from Long Beach for a deal that I had pricing and terms on with approved financing via Car Gurus. The price was about 32,000 and I was told I would get 12,000 as a trade-in. When I got to the dealership, I was told that that price is only good if I purchase add-ons. They also changed my trade-in from 12,000 to 7000. In total, the car was gonna cost me $10,000 more than I had agreed to and negotiated before I went to the dealer. We asked to speak to a manager and we left waiting for 20 minutes and told the manager was busy and the sales person brought over a deal sheet with the terms I described above. I have purchased cars over the Internet before and negotiated everything before going to the dealership. I am normally in and out quickly, and they honor the terms of the deal that was negotiated. They do try to add things, but when I say I don't want them, they remove them and the deal goes on. Not here. Drove over an hour. What a waste of my time. If you advertise a price on a car, be prepared to sell that car for that price. read more

Metro Honda - Car Dealers Near Me - Montclair, California

Do not buy from here. One of their managers, Walter Flores, was harassing my friend. He said he wouldn't sell her the car until she went on a date with him THEN he raised the price 10k because she refused. Disgusting. You can look up the video on TikTok. read more

This is for the service department. Twice they left the splash shield (engine under cover) undone after an oil change. The first time my husband went back and they said they would put a new piece because they just happened to have one in stock. He went back for another oil change and sure enough they left it unsecured again and when he went back they said they have to zip tie it and as a result the front part of it is all messed up underneath and now it needs to be replaced. Only going to rock Honda from now on. read more