If your coming to Service , 100 percent come see Stacey. She takes care of everything and fixes it right the first time! Acknowledging all your concerns and gets your vehicle fixed in a timely matter. When ever I go get my Integra fixed for maintenance or repairs she is the only person I deal with. Service department is phenomenal. Just stay away from sales side, they get upset if you dont buy gap or extended warranty when buying out a lease. And will change APRs for not purchasing what they want. My first apr rate was 6.0 but once I didnt buy warranty they switched it to 8.9 and I have the photos to prove it. Definitely Avoid Armando Perez sales manager and Armando the closer. read more

I want to preface this by saying the guy who helped us out was nice but bad taste in our mouth after they have the car listed aggressively low online but had hidden & huge "dealer added fees." Now I know most dealerships will have those, and normally, I call ahead and ask if they have any and if those fees are negotiable or mandatory. Most of the time dealerships will skirt around it and say we can always work something out but I usually don't go to that dealer unless they don't have ANY fees or say it's totally optional. So again, this was on me for not calling ahead. But we packed up our 8 week old. Drove 1.5 hours away ready to purchase and after the test drive we were showed these fees. And after several back and forth, there was no movement. We offered to pay the sticker price (+ tax, license & fees) AND we were trading in an old vehicle (not work much, but running). I mean $5,480 of dealer added fees is ridiculous. So my warning is to be aware of these fees, ask ahead of time before you waste your time. Everything happens for a reason though because we ended up finding a 2022 KIA Sorrento SX Prestige S Line with about 58,000 miles on it for LOWER. I mean it's the highest possible trim level for that model that year and it's a sweet car. Brown interior, heated leather seats, moonroof, anything you need! And it was about $25,000 list price. I called ahead, got an offer in writing (including the trade in value of my husband's car) and no dealer added fees. We came with a check in hand, drove the car and was out of there with the new! WAY better experience @ Wondries Toyota in Alhambra. read more

Metro Acura - The car we ended up with from Wonderies! - Car Dealers Near Me - Montclair, California

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Save your time and money and DO NOT COME HERE! This place is shady AF. We found what thought was a nice car, we called to confirm the price since we were driving from 1 hour away and gas price is $6 right now. We don't have time to play games. This dealer confirmed the "sale price" said the car was clean inside and out. We get there and there is a big ding with rust on the top hood that did not show up in pics and the inside was stained and torn. Total disappointment. On top of that, the advertised price said $20,000 once there they said oh no it's actually $25,000 due to "upgrades". TOTAL FALSE ADVERTISING. I will be calling the corporate office read more

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I had an airbag recall on my Acura and made an appointment about a week ago,it was scheduled for today.It was a 3 1/2 hour wait lucky Metro has free lyft the lady lyft driver was prompt in picking us up and taking us home, she was really courteous. The service at Metro Acura was excellent. read more

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I was interested in a car here but ended up purchasing the same model from somewhere else because of their poor customer service and lack of responsiveness. I tried multiple times to get an out-the-door price for the vehicle I was interested in, and was told it was against their policy to give OTD pricing over the phone, because "we only negotiate in person". Eventually convinced them to send it to me via email, but even after several follow up attempts they did not send the quote. I even requested a quote through the Costco Auto Program - and didn't receive a response there either. This is highly unusual, most dealerships that participate in that program reach out to you right away and are very transparent about pricing and providing a quote. Based on this experience and other reviews here, I think it is safe to assume this is dealership is one that will be adding on lots of extra fees to the total price, and they rely on getting you in the door and into a car you like before you find out all the extra costs. I recommend going to Acura of Glendale or Cerritos Acura, their staff were much more willing to speak with me and provide the info I requested. read more

Called for an out the door price on a car and got no call back TWIICE. I know the games dealerships play with installed accessories marking up the advertised price so in practice I always ask for the out the door price. After reading reviews this dealership practices in this type of bait and switch. Be careful. read more

Metro Acura - Advertised price is a lot lower than the out the door price. Lots of hidden fees. Be careful. - Car Dealers Near Me - Montclair, California

Called this dealership two weeks ago and spoke to Bryant a sales person. Inquiring about a 2025 mini countryman JCW with 24k miles. The advertise price was listed at $34,589. I triple checked with Bryant if that was the out of door price and he said yes, but you have to include license, tax and registration. So the next day I drove one hour to the dealership, met with Bryant, test drived the vehicle and sat down to go over the numbers with him. To my shockingly amazement the price went from $34.5k to $45.5k. "Yes $45.5k" they had added $7k in hidden dealer add on fees. Such as load-jack, a paint sealant, tinted windows and door chip resistant. If Bryant would have divulge this information from our phone conversation, I definitely wouldn't have spent my time driving one hour to that dealership. Perspective customers beware of this dealerships, hidden add on's. read more

Metro Acura - Car Dealers Near Me - Montclair, California

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I had 3 very helpful men help me with the purchase of my new Acura ADX. Josue, Marco and Jimmy. Thank you for all your help! You did a great job! read more

The worst of the worst dealership especially repair service , they don't answer calls no response if you leave message for service technician I have waited to hear from them hope now the service manager will read this and get back to me at 909-360-3695 nik read more

This review is long overdue and for that I apologize. I wrote an unfavorable but accurate review of my experience some time ago and believe excellent service should be recognized as well. A very long story short: experienced an electrical issue with my RDX and begrudgingly took my vehicle to Metro for repair because no other mechanic could fix the problem. The lead mechanic (Owen?) took time from his busy day to explain the issues w/my car and worked with an Acura engineer. Unfortunately, it could not be repaired. Israel G. stepped in and worked with Acura/Honda to get the 10k job completely paid for minus a small deductible as well as securing a loaner while my car was repaired. I cannot tell you how grateful I am for the help each and everyone played in getting my vehicle repaired. I'm happy to say I was wrong in my first assessment. read more

Massive problem with this dealership puts addons on the vehicle and wont take cash deal.so credit union member dont even try negotiating with this dealership read more

I previously gave this dealership a 4-star review and have been a loyal customer for nearly a decade--leasing multiple MDXs through my business and consistently servicing my vehicles here. However, my most recent experience was incredibly disappointing and has completely changed my opinion. While on a camping trip with five teenage boys (I was the only adult), my MDX broke down in an area with no cell service. It was a stressful and vulnerable situation. I had the vehicle towed to a nearby Acura dealership, and they advised I follow up with my local dealership to ensure everything was safe and fully addressed. When I called Metro Acura, the service manager, Diana--someone I had trusted for months--was dismissive, unhelpful, and shockingly rude. Her tone was sarcastic and completely lacking in empathy, even after I explained the situation. My mother, who was in the car during the call, was equally appalled by the treatment I received. After years of loyalty, I was treated with disrespect and disregard. I won't be returning. Never again, Metro Acura. read more

Bait and Switch Tactics - Disappointing Experience We found a vehicle listed for just over $39,000 through TrueCar via Sam's Club. However, once we sat down to finalize the deal, the dealership tacked on over $7,000 in accessories--none of which were mentioned upfront. When we pointed to the Sam's Club pricing disclosure, which clearly states "plus tax, license, and fees," they referenced a tiny disclaimer buried in the fine print allowing for accessories at their discretion. Technically disclosed, yes--but certainly not transparent or consumer-friendly. It felt like a classic bait and switch. A frustrating and disappointing waste of time. Thankfully we found the same car at another dealer in Van Nuys with a better deal and a great trade in deal. read more

Thankful to Arturo for helping me get my perfect SUV. I'm in love with this car and all of Arturo's help and knowledge. We walked in just to look with no intention of buying and ended up buying my beautiful new car. Customer service was top tier and valuing our time was everything for us. I can't wait to make the best memories in this. Highly recommend getting a Acura MDX and making sure you use Arturo to get it. read more

Metro Acura - Best Salesperson ever. - Car Dealers Near Me - Montclair, California

Stacie is hands down the best in service. She is extremely knowledgeable, friendly and excels at customer service. She is probably the best in service at Acura that I have come across and I have been going here for around 16 years. If you need service for your car, I highly recommend Stacie! read more

Bought a car from here as it had cheaper prices than Carmax. Come to find out, they are extremely pushy about hidden "packages", which added about 5-8k to the online price. It was extremely hard to get them to remove these fees, and you could tell the manager was unhappy when we declined numerous times. I like the car, however upon purchase the inside was extremely dirty, and had a lot of stains on the seats and dashboard. The salesman didn't seem to notice or care. The manager stated that we could use our free car wash another day since it would rain soon and we agreed no car wash but they would clean the inside. Yet they only ran it through the wash (which did not even get gunk off of the side mirrors) and left the stains all over! If you buy a car from here prepare for insane fees and dirty cars. read more

Francisco helped me find the vehicle that I was looking for and explained the different payment options. The entire process was smooth including finance and they even explained how to use all of the tech before I left. read more

DO NOT BUY ADDITIONAL WARRANTIES. The dealer will make you pre pay for the diagnostic of the issue and then let you know if it's covered. In the world we live in you know who's going to get screwed....you. read more

Save your time. Go somewhere else, they will act like they're helping you but they dont. Marcos told us we were getting extra maintenance added at no cost just to turn around and add it to the principal on our lease buyout. He took advantage of my mom in a bad situation, claimed he was helping her only to add additional fees so he made sure to get his check. The service department is great, but the sales team are typical scammers. I got off the phone with him a moment ago and his response was "nothings free" , then why tell my mom and i that you're adding it at NO COST. read more

Purchased a 2024 Dodge Durango GT last Friday. Had a wonderful experience from beginning to end. Everyone was respectful & very helpful. Robert (Internet Sales), Joel, Larvelle, Jose, Financing. All great people who worked with me to get a great deal! read more

I got a bad deal on my lease. I should've known better.i got a 4 yr lease. And find out only gave me 7,500 mikes a year to drive on a lease. I won't be buying from them again. I told salesman I drive a lot and his manager snuck in 7,500 a year, forget this place. Don't buy here . read more

Inquired about a vehicle on Auto Trader and asked for pictures as they just had a stock photo. Got no reply. They did however add me to their mailing list and start emailing and calling me to solicit my business without every answering my original request. Replied to Crystal Saldanas solicitation email to tell her nobody ever responded to my request. My email program shows she opened my reply and chose to ignore that as well. If this is how they handle potential customers on a luxury vehicle I'd hate to see how they handle things once they already have your money. read more

Marcos helped me get into a brand new Integra. He was absolutely amazing, polite and did EVERYTHING he could to make sure we got what we wanted and needed. I would highly recommend that you go see him!!! Thank You to Marcos and the Acura/Honda Team! read more

To set context, My wife has been going to Metro Acura for 17 years from the MDX to the current TLX. We had a wonderful service manager Hector for most of those years but as with anything, he left and appearently so did the service. Now we have Robert, who is nothing like Hector. Current day, we had to do a sway bar replacement in Aug. Since then our sway broke off its brackets as what was told to my wife. We paid 500 then and now are being charged another 500. Robert the service manager told my wife we must have drove over something. I got to call BS on that. My wife then asked can we not get discounted. Robert's response I have to speak to my manager. We'll Robert go ahead and do so. I'm going to go through other channels to bring attention to this. We were also told it will not be fixed till Thursday. Also no offer of rental car , we appearently have to be without for 9 days. I need someone of authority to call me back and tell us what we can do here. read more

I came in for an alignment because my car would drift to the right. They did the work, charged me $135 but now my car steers SUPER hard to the right and all they said was they cant do anything, terrible. read more

I purchased a MDX three weeks ago, and the tail light was cracked and the rear door was off by a bit. I had to fight with this service department even though it was on the due bill. They have had my car for two weeks now and I can't get a update. I have left several messages with no call back. They have had my car more then I have at this point. When I do get someone on the phone the are rude and I am told there is no one to be reach in service so just wait for a call back with never comes. The worst person I spoke to was a guy name Sebastian, his customer service was terrible, it was like I was bothering him. Do not buy a car from here they are the worst. read more

This was our second vehicle purchase from Metro Acura of Montclair. It was great to work with Marcos and Armando, who once again gave us professional service, a very competitive price and peace of mind. The Metro Acura of Montclair Team prepared all the paperwork quickly and efficiently. This latest purchase was by far the easiest purchase we ever made. To us, Metro Acura of Montclair was honest and trustworthy. They went out of their way to make sure we were satisfied with our new car. We highly recommend them! read more

Larvell Holis at this location is completely unprofessional, likes to give people the run around and approaches the situation very aggressively as opposed to de escalating the situation. He should not be a manager if this is the expectation and standard. Yanny was extremely helpful and the definition of what you look for in a manager, I appreciate his professionalism and complete honest and transparency. read more

My brother and i visited the Acura dealership and a nice salesperson from Honda walked us over to view and test drive the RDX. We test drove it and let him know our father was on vacation and our job was to get prices and to pick out a vehicle. After the test drive we wanted to talk numbers and prices and make our decision. The Honda salesperson walked to the back of the Acura office spoke to a manager and told us it will be around $750/mo. Keep in mind the Acura manager didn't want to waste his time with us and had the Honda salesperson tell us the figure. Very unprofessional, the first time that has ever happened to me and now we will never take our business to Acura, i cant believe the manager or their Acura salespeople wouldn't take the time to work with us , welcome us, just basic sales 101 sales ethics that they completely missed the boat. Just for clarity i am the operations manager overseeing corporate acquisitions and purchasing for my company, we ended up going to Mazda down the street and spoke to the manager and Cole the sales representative who Acura needs to take lessons from for their wonderful customer service. We came in on Thursday for the quotes and test drove the Acura and Mazda and hands down ended up purchasing a CX-50 turbo premium fully loaded on Monday. Thank you Mazda and Acura, please take your jobs seriously as we are planning to purchase more vehicles. Here's a picture of the 2025 Mazda Cx-50 turbo premium we purchased on Monday. read more

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Horrible communication!!!!!! go somewhere else, don't waste your time with this location!!! Customer service is horrible !!! read more

Javier and Walter were amazing. Easy process and always made sure if we needed anything. Gave us a really good deal. I will definitely be back again. read more

Came here to look at a vehicle that was listed at a competitive price. Right off the bat the vehicle didn't start due to a dead battery. We were told the battery was dead due to someone leaving the lights on. That was a lie, the battery terminal was really corroded causing problems. They claim this vehicle had a 182 point inspection but how can you miss this as part of an inspection. If you look at the inspection sheet, The technician signed off on the 12v system. I had a bad vibe already. We still decided to take the vehicle for a test drive. Once we test drove the vehicle and said we were interested. They marked up the vehicle almost $4k talking about it has an alarm with a blue light and some 3m appliqué to protect the doors and trunk area. That's a ridiculous price for add on options that no one requested in the first place. Luckily for us they were not willing to negotiate the price and we just walked away. Don't fall for the old bait and switch and add on option gimmicks that tack on a hefty price on the vehicle. Stay away from this place. Not sure why Costco recommended this dealer with this type of bad practice. read more

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Here is an update on the worst Acura dealership in the country! So aside from lying and charging for a replacement hose and only taping it. The service manger handed me the replacement hose for another dealership to do the replacement since YOU CANNOT TRUST THEM. Well turns out the hose was short and not long enough!! They are Frauds here! I will Be reporting you to the better business Bureau. read more

Metro Acura - Tape instead of replacing the hose!!! - Car Dealers Near Me - Montclair, California

Scammers! Add on extra services. Not ethical. Stacie was shady... got 2nd opinion from Weir Canyon and they provided honest advice and service which was $3,000 less than quoted. read more

They dressed up this car as a great deal. Oiled up the paint so you couldn't see the blemishes, this car was a terrible buy. Never again from these scum bags. There's no way paint would from a certified pre owned vehicle should look like this, and we've taken great care of this car. We reached out multiple times to get them to fix it and they had their "best" detailer work on it. Fucking trash. read more

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Since I have owned our CPO MDX we have always brought it here for service, the team at Metro has been great in keeping our family car running good. Stacie has always kept us in the loop and updated on our status. I have brought our vehicle in for simple maintenance like oil changes, tire rotation and of course warranty work. Even though the vehicle wasn't originally purchased here we are still treating well. If you are waiting for your vehicle to be serviced, there are plenty of places to rest, watch tv and even have a beverage. read more

PLEASE STAY AWAY FROM THIS DEALERSHIP. We reported them to the attorney general, the DMV, and the Better Business Bureau for their bait and switch tactics. Bryan (from sales), Jimmy Thompson (finance), Larvell Holis (finance) are horrible. Jimmy forgot to add the "DUE BILL" after adding more that $8,000 of added accessories to my sisters car, and when we called to inquire about the charges, we could not get ahold of anyone. My sister went back and forth through text messages, with Bryan and just got the runaround. She called Jimmy as well as the dealer and Jimmy claimed that he had no idea what was going on, but then brought in Larvell (WHO IS NOT HIS BOSS) to "mediate" the situation, but only made it worse. FYI - If a dealer does NOT provide you with a DUE BILL, the contract is automatically considered fraudulent and they have to return your money. It is a violation of California civil code 2982 - buyers disclosure for not disclosing an itemized bill. This dealer is currently being investigated for FRAUD and their bait and switch tactics. IF this happened to you, please file a report with the attorney general because they will lose their license to sell. We attempted to mediate with the dealer and requested to speak to the General Manager -whom Jimmy Thomson said "good luck, he doesn't speak to customers. He has people for that". We emailed him as well to report his workers for breaking the law and did not receive a response. read more

My negative experience began with a call to confirm my service appointment after receiving a text reminder with a different time. I had the displeasure of being transferred to Paul King, who I can see from the below review has a pattern of rude and disrespectful behavior. The call began with him asking for my phone number, which I repeated twice before he read back a completely different number. When I again gave him my phone number he exclaimed "then why did you give me that number when I asked for your number." King's response from that moment on changed the entire tone of the call. I again repeated my phone number slowly and deliberately to which he responded that his system had copied and pasted an older number into his search field. He then, with an attitude, asked the reason for my call and I explained that I wanted to confirm my appointment time and that the text I received was different from what I was told while I was there. King then asks the reason for my visit and I replied that the appointment notes should explain the reason for my visit and I just wanted to confirm the time. King, now escalating his attitude, says that I need to speak with him in a nicer tone or he can't help me. I then ask to speak with someone else, because at this point he's turning a very simple call into a confrontation. He puts me on hold and returns saying that I need to talk to him better for him to help me. I again ask for someone else and when it became clear that he would not, I ended the call. Moving forward to Sept. 30, the date of my appointment, I arrived at 7:01 am to address an Acura Service Bulletin that was affecting my vehicle. The service advisor (Stacie G. Infante) took the keys to check the mileage and hang the service tag. I asked if I should wait for an initial response of whether I should come back later. I was told to come back later that evening. I received a text message from Stacie at 7:07 am advising that I could text that number during my service visit. I did not hear anything from Stacie or anyone else until 4:58 pm when I texted that same number to ask about the status of my vehicle. I received a response at 5:17 pm stating the following:"[] We did not hear any noises. The technician and I both drove the vehicle and there were no noises." It is unclear to me how from 7:01 am through 5:17 pm no one contacted me about the status of my vehicle or the supposed diagnostic that did not reveal an issue, and I expressed as much in my response to that message. At 5:21 pm someone responds saying: "If you would like to come and test drive with the technician tomorrow morning, you definitely may and see if the concern happens while you drive with him. We have to verify the concern." I responded that I was unwilling to waste any additional time with this service department and that I would instead pick up the vehicle. When I arrived, all the service staff had left and I was given the key along with a service report filled with untruths and a non-responsive diagnosis. Based on their report: "TECHNICIAN TEST DROVE VEHICLE OVER ROAD WITH BUMPS AND NO ABNORMAL NOISES HEARD DURING ROAD TEST. ADVISOR AND TECHNICIAN THEN TEST DROVE VEHICLE AND DROVER [sic] AROUND UNLEVELED SURFACES - NO NOISES HEARD. ADVISED GUEST TO TEST DRIVE WITH TECHNICIAN TO PINPOINT NOISE CONCERN. GUEST DECLINED AT THIS TIME. UNABLE TO VERIFY GUEST CONCERN." As it later became clear, this was patently false. Unbeknownst to them apparently, my vehicle has a dashcam that activates whenever the vehicle is turned on. Based on footage from my dashcam, the vehicle was dropped off at 7:01 am; from 7:03-7:04 am, the vehicle was briefly turned on and then off again while still in the service bay; from 7:33-7:36 am, the vehicle was turned on and moved from the service bay to a back parking lot--and the radio was on for the less than 3 minutes the vehicle was in operation; the vehicle remained in that parking spot until 5:09 pm (after my text message inquiry) at which point it was driven twice around the block with a single occupant until 5:13 pm when the vehicle was parked in the service bay and turned off; the vehicle did not move again until I picked it up at 6:32 pm. So in addition to lying about doing the proper diagnostic, Metro Acura falsified a business record and misrepresented the "work" that the service team actually provided. During the 4 minutes and 32 seconds that the vehicle was in operation, the driver did not actually test the vehicle under the conditions that I described or as described in the service bulletin referenced above. Moreover, Stacie did not make any offer for me to test drive the vehicle with a technician at any point that day until after I initiated a status inquiry and she responded by text message at 5:21. I left two messages with management at Metro, and to this date no one has responded. I recommend others contact the California Bureau of Automotive Repair. read more

Diana at acura is my favorite person there ! Super friendly completely knowledgeable ! Fast respond , and easy to contact ! Love my Acura service because of her ! read more

Metro Acura - Our sexy mdx type S! - Car Dealers Near Me - Montclair, California

Took in my car for a gas tank recall. Upon picking up my vehicle I went to pump gas proceeded to go home and upon arrival to my home gas was leaking all over driveway. I called Acura metro to let them know what was occurring and said to bring it in on Monday mind you this is Friday night. So the entire weekend car leaked all over driveway and I had no vehicle. Service team said the vehicle needed to be towed in for safety precautions and I would be reimbursed. I took in vehicle 5/5/25 and issue was fixed. I submitted the invoice from tow company and Stacie Infante and GM are beating around the bush. Left numerous emails and voicemails to Stacie Infante and no response. read more