Do not buy for a guy named John Torres he will sell you Used Honda with no functioning AC and hide behind some BS car fax report. Make sure any used cars you guys purchase from this dealer you take a mechanic with you because those car fax reports are vague and they make you sign it to protect themselves. Get 150 point inspection. Also bring drinks and a snacks this is an all day ordeal and they don't cater to customers. Do not let them hook you on refinancing. Get pre approved for loan before you walk in the door. One time car buying experience and it was the worst. read more

This review is for the service department. I must say they are really good at taking care of their customers. Although all the service team at Metro Honda is excellent, I always request for service advisor John Garcia to take care of my 2016 Honda Pilot whenever I drop it off for maintenance/service. John does excellent job and he always go out of his way to ensure quality customer service. One day I arrived at Metro Honda to pick up my car and the vehicle attendant was nowhere to be found to bring my car. John stopped his paperwork and took his time to get my car without making me wait for the vehicle attendant. He cares a lot about his customers and it shows on his workmanship. Although Metro Honda service department is always busy, the wait time isn't as bad and they are very efficient and does great work. I'll continue to be a loyal customer with Metro Honda read more

Vance is a great representative for Metro Honda. Very courteous and addressed all my concerns. The car was done in a timely matter. I am so glad that I bought my Honda CRV there. Great team work on everyone's part. Thanks Vance. Sandy read more

I bought my car in West Covina but have been taking it to Montclair for almost 2 years now. It is much closer and I have never had any issues and the service has always been great. Today Sandy Ireland was exceptional. She went out of her way to give me the most amazing and incredible service I could have ever had. I cannot say enough kind words about Sandy Ireland, she was friendly, helpful and made me feel so extremely welcome and eased my mind with having my car serviced. read more

Bought my Hr V here and have had ALL maintaince done here. 3 and a half hours for oil change and tire pressure. $249. For oil service and then 2 hours in to service advised battery low and needed replacing. Another $189 for that. THEN waited while my car, with service apparently done..still waiting to pay and go. Not happy. Apparently folks have gone to lunch. Except me. What point is having appointments? Passed along to another employee to finish paying and go. Here since 9:20am is now 12: 50pm and still waiting to pay. read more

Not what I was looking for or promised. I put in an internet inquiry on line for a CR-V EX FWD, not Color specific. Was contacted multiple times by Metro Honda promising a VIP experience. Arrived at the dealership Sunday around 2:00pm. Dealership appears clean and inviting. Internet salesperson was at lunch so I was handed off to a salesperson, nice guy. We discussed what we wanted and he said he would get a car for a test drive. As we relaxed in the show room I went for a coffee from the complimentary coffee machine, it was out of coffee and just dispensed tan water. When the car was brought out for a test drive it was dirty, inside and out, and had 87 miles on the odometer, we asked for another and a second CR-V was offered, just as dirty but with only 30 Miles shown on the odometer. Test drive was fine. Upon returning to the dealership we decided to discuss price. We sat down and were informed that the car came with tape on the door edges and under the door handles to protect the paint from scratching, only $550, also had an alarm installed, $995, came with additional warranty (don't recall the price) and a "pro" package consisting of, package tray, mud flaps, scotch guard interior and wheel lock for only $1200, so all the add ons added to the MSRP of $28,445 adjusted the price of this 2019 model to over $32,000. This is when the sales manager swooped in with a great lease deal for us. I won't try and quote the price or terms because no printed numbers or breakdown was provided, suffice to say it was almost identical deal that I received when leasing a new Lexus GS350, a $54,000 vehicle. I thanked the salesperson and sales manager I got up to leave and the Sales manager was visibly PISSED OFF that we wouldn't negotiate further. All I can say is, do your homework on this dealership. Everyone wants to make money, but dealerships should work for it, earn our business with, clean cars, professional printed financial offers, and a friendly helpful sales staff. My opinion - buy your Honda elsewhere. read more

I should have read the reviews online before coming in today I'm very disappointed . My Costco sales rep Peng was very helpful in selecting the right vehicle model. However when it came to numbers he completely was all over the place . He insisted I needed to add features to get the deal I wanted with Costco . That costed more than the actual discount itself trying to make it seem like oh but your getting 25% off by being a member so "it's basically free". I got tired of repeating myself not once by twice. I do NOT want the additional features give me a quote without all the extra nonsense . I took my business to Acura and left the lot paying $5k down no additional features needed 0.9 percent apr and saved more than $2k off the MSRP in a brand new 2020 ILX . And again no additional features required for the discount I wanted . I feel completely lied to and do not recommend doing business with them . Adding an additional $6500 on top of msrp for a basic Honda Accord is just straight up ridiculous. read more

Vianey Torres did an AMAZING job introducing me to my new car and all the applications I was able to do. She made my experience go so well! Metro Honda has the nicest people and was able to assist me in the information that i needed, thankful for my new car! read more

We just took our van to the service center, and Vance was a total champ. After finding our warranty was a few weeks expired, he did what he could and got us a significant discount anyway. Then, when I backed into somebody ELSE'S car on my way out, Vance said they'd try to handle it without charging me. In short, my experience with the Service Department was just as helpful as with the Sales Department and they've earned my repeat business. read more

Service Director Tony Maldonado always solve customer issues, Tony Maldonado Always leaves customers feeling reassured everything will be fine. Tony Maldonado is always a great help and definitely puts CUSTOMER'S FIRST. Tony Maldonado is awesome, honest, genuine and very helpful! Thanks again, as always! read more

My wife and I were treated so well by Ryan Prentice and the rest of the team at Metro Honda. From internet sales, dealership sales, finance, and service, we have been more than satisfied. This was our first experience with Honda for this Toyota guy, and we couldn't be happier with our experience at Metro Honda and our new Hybrid CR-V. Make Metro Honda your choice! read more

Buyer be ware! I purchased a 2019 Honda Odyssey from this dealership in May 2020, the sales process was satisfactory, with no problems. When it comes to paperwork, there was an upcharge for a third party installed alarm system for the price of $1450, I immediately contested it, but the finance manager simply said it's already installed and there is no way to take it off. I gave in and signed the paperwork with this unwanted and expensive feature. Fast forward to the present time nine months later, the car alarm went off frequently, in the parking lot of shopping centers, my workplace, and sometimes outside of my house when my key was put away in a drawer. It was annoying at first, then I scheduled it with a Honda service centre nearby, they wouldn't touch it since it's a third party. Since then in the past week, my car battery died once I believe it was because of the alarm. I called multiple times and spoke with different people in service and sales, I was punted like a football between the two departments. I didn't want it to begin with, and it's defective, I need it to get off and get the money back. I am filing for a BBB compliant soon if it's not resolved. read more

Beware! Don't take your car in for service here, it will be damaged when you pick it. The service dept is way too busy, theres no sense of urgency, no one cares making you feel inconvenienced. The way your car is given back to you is such a disrespect . No Integrity , my car was given back with unsecured parts underneath. BOTTOM LINE DONT TAKE YOUR CAR HERE , FIND ANOTHER PLACE EVEN IF ITS FARTHER . read more

I wish I had read Yelp before I bought a new car there. I would have never gone with so many bad reviews. I like my Honda, I very much dislike Metro. The salesperson, John, was nice and helpful. The closer, David I think, was a liar. The finance manager, Alex, was a great example of a high pressure timeshare salesperson. His main job was to up-sell. They installed items that I had said I do not want and he would do nothing about it. I am angry at myself for not leaving, but I wanted the car and was tired. Afterwards I filled out two surveys with negative comments, but got no response. I went in and talked with Tony and he took lots of notes. He said he would pass the information on to his boss. I have gotten no response. They don't care about customers, we are simply sheep to be fleeced. Beware..... do not go to Metro. read more

JULIO that's all I have to say!! He made my first experience with Honda amazing from beginning to end.

Was looking to purchase 2018 Honda Accord , decided to go to local dealership since I live nearby in Ontario. Big mistake, rather drive an hour away then ever go the a lower end dealership like Metro Honda. The sales person could not answer simple questions and insisted on showing me cars he wanted to sell as oppose to what I wanted to buy. As soon as I asked for invoice price they referred me to Tony and then his sales manager . Biggest jerks I've met in general not just at dealerships . They seemed to be indignant about me asking invoice price . I won't waste my time describing the rest of my w counter simply put I wouldn't recommend that dealer to my worst enemy . Dealerships like that is what makes buying a car a nightmare and why salesmen have such a bad reputation . Is it possible to give zero stars , they do t deserve not one star !!! read more

This dealer is horrible! I brought my car in for a service coz my lane watch camera is not working. AnD there was a recall for the coolant connector. I waited for 3 hours at the dealer and someone finally talk to me saying that my car is not going to be done on that day coz they are still "trying to figure out if what was wrong with my car". I had to leave my car there. The next day, i called, at first they told me that my car is in the shop still and "they are working on it". I called again at around 1 pm coz i have to go to work at 3pm, and they told me that they had to order a new camera for my car and they won't get it till the next day. I asked them if i can get a rental car for the meantime coz i have to go to work and they gave me a number to call (honda care) and that place told me that "if the factory camera is defective and they have to replace it, then we are able to cover for the rental". So i told the dealer that but they told me that it is not a safety issue so they are not gonna cover it. Like Hell! I wasted so much time! I had to call off work coz i dont have a car. They should have told me on the very first time that i called that they need to order a part. So i would've picked up my car a lil sooner or take my car to a BETTER dealer/customer service! Just a waste of time UPDATE: i called Honda Care again and they told me I should be covered for a rental car even if it's not a safety issue. So i called the dealer back AGAIN and i spoke to a service manager and i told her what was going on and FINALLY someone did their JOB and got me a rental car covered by my honda care. Hands down to SANDY. read more

Went in on July 4th to purchase a civic and was warmly greeted by their sales manager Kevin. Kevin then handed us off to Francisco who explained to us all the details of the civic, his product knowledge was quite helpful. We eventually made our way to the finance person named KD. So much paperwork, but it's expected when financing a car. KD's demeanor was calm with some joking in-between. He clearly pointed out what every signature meant along the process. After all the paperwork was done, we went to the new car and saw Francisco cleaning and preparing the car beautifully. A nice woman also showed up to explain all the phone connectivity features. Kevin came back to make sure we were happy and wished us a pleasant trip home with a firm handshake. Thank you Metro Honda for the hassle-free experience and the awesome new civic! read more

Exhausted after going to three other Honda dealers in the Inland Empire over two weeks. These guys blew their competition out of the water. You really don't know what kind of deal you're getting unless you comparison shop. Ricky and Kevin were very professional, helpful and allowed us to relax during the entire process (big purchase for most!). We hope to enjoy another 10 yrs with the reliable Pilot. Thank you! read more

I really liked this place, the people were helpful and friendly. The dealership is in the middle of a renovation and they are handling the temporary spaces well enough. However, and this may be due to the construction and being in portable buildings, the appointment system seems to have been abandoned. The order in which people are helped is based on first-come-first-serve and who is assertive enough to say "me" when someone asks who is next. That aside, once I did get help, the associate was very friendly and cooperative. Her name was Sandy Ireland. She is the lady with the long blonde hair. She guided me patiently through the process of getting my car fixed and happily answered all my questions. I certainly would recommend this dealership to any honda owner in need of a repair! read more

I always take my Honda cars to Metro Honda for service. Sandy Ireland is my service adviser, she's very helpful & knowledgeable about what service i need done on my car. Usually for an oil change & free car wash, i'm done within an hour. I'm a loyal Metro Honda customer when it comes to sales, finance, & service. So far i have bought 3 Honda cars from them & will buy from them again for my next Honda. read more

I leased my very 1st Honda back in 2013 and was ready for a new one this year, so when Honda called me to tell me someone wanted to buy my car and asked if I wanted to renew my lease for a new Honda, I immediately said yes! I was recommended to KD at Metro Honda, and I wasnt disappointed. He helped me not only get out of my old lease, but he even went out of his way to get me the exact car I wanted. Thanks, K'Deron Sanders! read more

Very good Honda Civic collections. Got a 2013 Civic 28k for 13 800 exc and 15100 with taxes James Thompson was very helpful and customer friendly. Working with Finance personnel was process oriented and quick. I was not impressed with Sales Manager and team who did not understand my credit union arrangement. Ended up giving some lecture to educate them. I went to Montclair from Redlands to buy because of their car collections. read more

I needed to change the oil. Joseph helped me. Professional y courteous,,, Keep up the good job! read more

Joseph King gave great customer service. This is the third Honda dealer that I took my car to since I bought it and this is the first time I got good service. I came in here already unhappy and determined not to buy Honda ever again due to poor service I received at Penske and Sierra Honda. Joseph changed my perception of Honda by giving me straight forward and honest news on what my Honda needed and what it would cost. He was very happy to help me and spend time to clarify what I was paying for. I will only take my car to Metro Honda and continue to ask for Joseph King. read more

Took Accord in for a couple recall issues on a Saturday morning without an Appointment. Got there at open and told 90min to 2hrs. Was done in less than 90min and free car wash. No extra work performed and no $$$. Glendora Dodge could take a lesson. read more

Service Department Review: if it wasn't for Mark Gray and the fact that most Honda dealerships are worse I would not come back here. Mark Gray should go find somewhere else to work because he is way too professional for this place. I scheduled an appointment online for Mark but when I arrived he was out for the day. Also, keep in mind if you book an appointment get ready for the many phone calls for solicitation to sell your vehicle. Really?!? You are getting my business and yet you want to harass me with solicitations and emails. I hope it works for others because I will not return. My car was sitting there waiting and the service people were chatting for over 25 minutes before they called me over to pay. Also, the guy who charged me didn't tell me he tried to charge my card for over 35000 then it declined and he tried again! I got an email from my credit card company saying they declined it. I would highly suggest going somewhere that you can get good customer service and quality care. This is not the place. read more

I spoke with Jeremy over the phone about a vehicle I wanted to purchased. He told me it was I. Stock and to stop by. Once we went to the dealership we looked at the vehicle test drove it. Everything was fine until it came to the price where the price that was advertised did not include the 3m and alarm price that was a mandatory 2k more. I told them I did not want the accessories and the manager said. We have to recoup our losses. Some how. I was like what. Wow. Very disappointed with this and will definitely speak with weights and measure about this issue that is a misrepresentation of prices. Very unprofessional read more

This was my second time purchasing a car here & once again I was very happy with the service I received. Jasson in sales was very helpful & thorough. I told him exactly what I wanted & what I didn't want & he didn't put that typical sales guy pressure on me. K.D in the finance Dept made sure he explained everything that needed to be signed in detail. I will be purchasing another car from here in the Future. When the service has been so good, it's hard to go anywhere else. Thanks again Jasson (sales) & K.D (finance). read more

Contacted them regarding a used Honda Odyssey they had for sale. Made the mistake of giving them my cell phone number and e-mail. I ended up picking up an Odyssey at another dealership since I was insistent on a Honda Certified Pre-owned vehicle, in which the one at Metro Honda was not. I e-mailed them to let them know I was no longer searching for a vehicle since I had already purchased one. They called me and I told them again I was no longer looking. For the the next two weeks, I received 4 more e-mails (each time with me responding that I was not looking for one anymore) and 8 more phone calls asking if I was still looking for a Honda Odyssey. I had to block their number to get the calls to stop. I understand aggressive sales tactics, but what were they expecting me to do? Sell the Odyssey that I just bought two weeks earlier so I can buy theirs? Would not deal with them again. Just too many emails and phone calls. read more

It's always a great expierence working with Sunday. This is my 2nd car I bought from Sunday and he has been nothing but amazing to work with. I would highly recommend to ask for Sunday when visiting Metro Honda. Oscar is a really good finance guy as well and he worked his ass off on making sure I got what I wanted. Which included taking the wheels off another model and putting them on the car that I want. I can truly say they helped me build my "Dream Garage" today. 5 stars!!!!! read more

Metro Honda - Love our 2 cars from metro honda - Car Dealers Near Me - Montclair, California

I would highly recommend Joseph King for your service advisor. He kept me informed of the progress of my service on my HONDA Pilot via messaging and called me when my car service was complete. He provided a shuttle to pick me up when my car was complete. I would highly recommend Metro HONDA to service your car and I have used them for four of my Honda cars. read more

We had fantastic service from the service repair department! Patrick and Tony were extremely helpful, kind, and really went out of their way to help us out. We had a sudden repair that we needed to get taken care of and being pregnant and due at any moment it could have been very stressful, but Patrick and Mike really took care of us and we couldn't be more thankful! read more

I would just like to give a big thank you to to Delanie Morales, she made my first time buyer experience very easy! I was able to get the car I wanted with the payment I was comfortable with without any hassle, I'm very happy with my 2017 accord sport! Also I would like the thank Alyssa Limon for explaining how everything on the car works! made it very easy for me to get used to the technology the car has! Thank you ladies for the amazing first time experience buying a car! I will recommend my family and friends to come purchase there vehicle here! cant thank you enough! read more

This is the best place to go to when you want your car serviced.. I would highly recommend coming here and also asking for Gordon !! He will take care of everything for you !! And the guys that repaired my car thank you guys!! And jose thanks for showing me what I needed and fixed my problem real quick !! Thanks metro honda !! read more

Henry Gonzales ALL THE WAY-- best service provider. So attentive, so friendly, and made sure everything I paid for was the most reasonable thing my vehicle needed. read more

The staff was super friendly and helpful. We just stopped to look at used Accords, ended up test driving one of the new Accords, and now in debt (yay new car). We we're lucky enough to have Alyssa Limon and Jack K. helping us and got a really good deal. I was not looking forward to going back and forth with APR/monthly payments, they just came back once with a super great deal and just made this whole process easy, I didn't feel like they were taking advantage and they wanted to help. read more

Jimmy and Ty were wonderful, very helpful with everything. Highly recommend Jimmy, he is super nice and did not pressure me with anything i wasn't comfortable with read more

I purchased my 2015 Honda Civic SE over 1 year ago from Metro Honda and all I can say is wow! From start to finish, they were amazing! No games, no major back-and-forth, and no headaches! I was in and out with 3 hours with a great deal! Since purchasing my Civic, I have had it serviced only at Metro Honda and have found their service department to be quick and efficient! My favorite advisors are Joseph King and Pat Brody, as they greet everyone with a smile and have superb customer service skills! I highly recommend Metro Honda for purchasing cars AND having your vehicle serviced!! read more

A 1 wouldn't even be good enough for this review. If 0 was an option, I'd go ahead and provide that. Just sold my car and called this dealership. Spoke to Quincy. Provided him my expectations on what I wanted and how much I wanted to pay. I even did my own research ahead of the time of exactly what they had at that dealership - He just had to speak to his "manager" to see what he could do for me and informed me he would call me back. Six hours later, still no call. Thank you Quincy for making this easier for me. I'll NEVER come to this dealership. This shows, clearly, how much you want to sell cars. At least I know I'm not going to waste my time.... read more