I purchased a car from Millbrook. Millbrook is not your typical car dealership. The staff has a way…read moreof helping you find the right car instead of pressuring you to buy what is on their lot. Once I found the right car, Steve made buying/registering easy...usually that process is a nightmare!!! I will be back for my next car!

Do not buy from Sean Boyd or his dad. I bought a car from a used car dealer and paid $7,000. for a…read morecar I could have paid $4,000. for from an individual. I thought buying from a "dealer" would assure a safe car. It did not. It had rusty part he should have anticipated problems. June 2023 on day 31 of my Rav-4 purchase the bottom fell out. Previously, 45 minutes earlier we were on Rte. 24 speeding home from Connecticut. My daughter, granddaughter and myself could have been killed. On day 24 of my purchase, passing through Providence RI I called Sean about a brake light that came on, he said ignore it, it will go off. It was related to the damage. Took over a year to settle.... June 2024 he did not sell it was promised, (I was away) and shouted at me and threatened me with a storage bill. He never puts anything in writing, only on the phone, and has zero credit with me. Barely willing to pay me $500 cost to repair!

After much back and forth and waiting and phone calls, the service dept called back and was willing…read moreto work with me. Shouldnt be that hard. They do stand behind the products that they sell. May take a while.

Regrettably have to echo the criticism on this establishment. Ignored the reviews and went to look…read moreat a car here - we knew what we wanted and were eager to buy that weekend after an extensive search. This was the right make and model and even color. Drove 1.5 hours to get there and found it was parked in the showroom. The rep told us he had to ask his manager if he could remove it from the showroom (?) and came back saying his manager did not want it removed because it's a lot of hassle and could we just drive a similar model on the lot instead. We would have to ensure him we were buying the car without driving it for him to take it out. It was so sketchy in that office. Smelled like cigarettes and a 1980s Cameron Crowe film. Old school creepy sales approach. We ended up buying the car at hertz that afternoon. Not the color we wanted and no sunroof but an acceptable compromise to avoid engaging further with this place.

They don't stand by their product. If they sell you a flawed vehicle they see a great opportunity…read moreto take your money. They blame everyone else and tell you the only way to take care of the car is through their service department. Stay away and find a dealer that will stand by their cars and address issues fairly.

Extremely Disappointing Experience at Quirk Ram…read more I recently had the unfortunate experience of dealing with Quirk Ram, and I must say it was one of the most frustrating encounters I've had with a dealership. The lack of respect and customer service I received was truly disappointing. From the moment I walked in, it was clear that this dealership had a serious issue with customer service. The service department gave me the run-around, making it incredibly difficult to get a straightforward answer about the ongoing issues with my vehicle. What was even more shocking was when they attributed a vehicle problem to its color, suggesting that "it is what it is" because the car was white. This kind of excuse is not only absurd but also insulting to customers. The communication was another major problem. I was repeatedly told that someone would call me back, but it only happened after several reminders or when I visited the dealership in person. This lack of follow-through and accountability is unacceptable. Overall, my experience at Quirk Ram showed a complete lack of respect for customers and a disregard for their loyalty. I strongly recommend looking elsewhere for your automotive needs. This dealership's attitude towards its customers is simply unacceptable, and I hope they take this feedback as an opportunity to make much-needed improvements. Last visit was June 12, 2023. Had phone calls with service manager and facility with no resolutions. Please feel free to reach me at any time, and I can share with you numerous issues.

There is a reason why the same cars have been on the lot for long periods of time... typical car…read moresalesman. go to the dealer next door and at least you will be treated with some decency !

I've bought a couple of cars from Bob and Sam. On the first car, I was concerned about comfort on…read morelong rides. They said take it for the weekend. I did. It was superb. I asked for one thing to be fixed. They did, and I bought it. I had a couple of minor problems much later with it and they took care of the problems even though it was off any warranty. Another car, they found for me. It was a beautiful car. A couple of years later the power window broke. I came by and Bob said, you pay for the part ($75), and I'll have my guy install it. I once asked the Western Auto guy across the street about them. He said - those guys are the best dealers on Route 53. I agree. I have sent many friends there and all have been satisfied. My auto mechanic was the one who sent me there. There is one problem. Once you deal with these guys, you will expect all used car dealers to be like them. Ahh, not so!

Place is great. John is honest and fair. He gave my twice the amount the dealership quoted for a…read moretrade in, and then gave me a great deal on a Jeep. The Jeep needed the brake pads replaced a month after the sale, and he agreed to do all of the work at cost since it was shortly after the sale of the car. John is a great guy, and has treated me great even after the sale. Highly recommend working with him and his team.

I have purchased several cars from this dealer and always had good luck. The repair shop is much…read moreless than what you would pay at the dealerships as well. I went to Land Rover and wanted to trade in my used Mercedes toward a new Land Rover. The Land Rover dealer offered me $500 for my trade in. I knew that was crap so I went back to Auto, Etc. They gave me $5,000 for my trade toward a newer car.

A part came loose on the underside of our car on the way to the Cape; Columbia Motors' crew fixed…read moreit promptly & affordably. They were cheerful and terrific to deal with. Recommended!

Dave Delaney what a peach sells a warranty to a 20 yr old college girl for $2200. and the warranty…read moreonly covered her parts for 5000 more miles. paid extra to cover the deductible and now the sorry cad won't cover the deductible! Beware don't do business there!!!