Five years later, I continue to have great experiences with the Sales and Service departments. I am meticulous with the maintenance schedules on my and my wife's VW, so I am at Scott for service about 2-3 times a year, between the two cars. I've been servicing my car there for six years. Bought my wife's car with them as well. Able to schedule online, they do good work, responsive to questions, and they are always helpful with a shuttle ride to and from, or a rental car the 1-2 times they have needed either car for a couple of days. read more

I had a great experience working with Zach. He was wonderful to work with, extremely helpful, and provided excellent customer service from start to finish. He made the whole process easy and stress-free. The sales manager James is personable and extremely knowledgeable. Zach and James make the dream team for a car buying experience! If you're shopping at Scott VW, ask for Zach -- you won't be disappointed! I love my new Tiguan. Thank you!! read more

I bought my last two VW GTI's here. (12 years apart) so they have been here a while. Always return for service if in area. It's a cool vibe has old vw bus in show room. I recommend. read more

Scott Volkswagen - Car Dealers Near Me - East Providence, Rhode Island

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I don't generally bother reviewing things that aren't food here on Yelp, but I felt like I needed to say something here. Twice I've taken my Tiguan to Scott for service, and twice they've tried to get me to pay for absurdly expensive repairs that were not needed. Both times, I've had other mechanics verify whether or not Scott was giving me the straight story, and both times the second opinion was "what are they talking about?" This most recent time they literally tried to get me to pay them _fourteen thousand dollars_ to replace my *entire engine*. The other mechanic could not find evidence of any of the things Scott said was wrong. I should also say that those other independent mechanics weren't telling me what I wanted to hear so they could sell me less expensive repairs--as in both cases no other repairs of any kind were made or needed. I am not a novice when it comes to cars. I understand that sometimes the approach to a car's issues may be a matter of opinion, or that issues can "hide" by being intermittent, etc.; however in both of these cases, other independent mechanics were able to prove that _nothing_ was wrong. That's much more than a difference of opinion. I would avoid this place if at all possible. read more

I have been looking for a specific model with a specific trim. One finally showed up. I don't want to say the salespersons name because it's not HIS fault. But anyway, the salesperson called me and told me the car showed up. I was excited. I called the following morning and asked if it was still there because it was well over an hour drive for me. I get there, I drive the car, and as soon as I get out of the car, the general manager walks by and says, "oh that car isn't for sale anymore, I just now took a deposit over the phone for it". Like, what? While I was on a test drive for a car I was literally about to purchase? What was the point of driving over an hour? Or better yet, what was the point of me getting a call to come in if that was going to happen? Last time I checked, you don't sell a car up from somebody's feet while they're in the middle of a test drive. What a joke. I feel bad for the salesperson just as much as I feel bad for myself. Took away that guys commission, and a customer. I won't be ever doing business with them. read more

Scott Volkswagen - Car Dealers Near Me - East Providence, Rhode Island

Buying a car during a pandemic is an interesting experience. If anything, it is a far less personal experience. Scott VW made the best out of the situation and didn't fall behind on their quality standards. After walking out of anther VW dealership, due to the sales agent, I called Scott and explained my situation. I spoke with James and he was very upfront, personable and made it as simple as possible for me. Our transaction was mostly via phone and email, but when James said he would follow up with me, he did. There was no fluffing or pressure. We discussed several trim lines of the Tiguan and I decided on the SE. There was NO upsell to the SEL line because James let me know the SE had everything I was looking for. Scott's Service department is excellent as well. I had been going there for awhile for service on my Jetta. I will plan on the Tiguan's servicing being done there as well. read more

Scott Volkswagen - Car Dealers Near Me - East Providence, Rhode Island

An honest and genuine recommendation to AVOID THIS DEALERSHIP! Last week I paid in full for a brand new 2023 Taos from Chris Wall. In the first day of owning the vehicle it was clear that there were issues with the car. The wireless charger wasn't working, the car's smart screen itself was flashing on and off while I was driving, none of the buttons were working, etc. Not what you expect after paying 36k. I brought it back to get looked at and was told that the 5F Module is broken, which controls the car's entertainment system; everything from the steering wheel controls, radio, Apple CarPlay, and the car's navigation system to previewing any of the car's other features. In other words, this is a big deal. I was told by the dealership that it could be months before they are able to fix it and that my only other option would be to sell the car back to them for FOUR THOUSAND dollars less than I paid for it days before. Absolutely absurd considering I owned it for a total of one day. There was also no apology/ownership for selling me a nonfunctioning car. I have since filed a report with the Rhode Island General Attorney to get access to a Lemon Law arbitrator as I was sold a faulty vehicle. Do yourself a favor and go somewhere trustworthy. I don't want anyone else to have to go through what I'm currently going through. Run the other way from Scott Volkswagen. read more

Scott VW is a great car buying experience! This is the second time I have worked with Chris Wall and he makes the whole process easy and works in your best interest! I highly recommend buying your next VW here! Thank you, we love our new car! K Woods read more

We got received such incredible service here and were met with kindness, transparency and speed...not to mention a much lower cost than originally quoted. I am not one to write reviews, but I was really blown away by our experience here recently! read more

Nice place, the guy who checked me in was very nice. Paid $300 bucks for an oil change, tire rotation and a filter change. Expensive per the usual. They advertise a shuttle service on their website, and when I arrived, I was told it doesn't run on the weekends, so my two year old son and I hung around at the McDonald's across the street until it was done. like everything else in America these days, horribly mediocre experience. read more

Absolutely joke of a dealership. Drove 1.5 hours to test drive a car that was said to be available. While test driving was being conducted, it received an over the phone deposit for purchase when we had FULL intention of purchasing the car. The response from the GM(James) was "sorry we took a deposit on it no longer for sale". And proceeded to get in his car and drive off with not even the slightest amount of effort to make things right. HORRIBLE business practice from a HORRIBLE dealership. Stay far away from this place. It's priorities are very evident where they will put more effort into a 500 dollar deposit on someone who will most likely not even show up to their appointment over a person in person driving the car with cash in hand. read more

This place needs to do a better effort of retaining good people. Two acquisitions in just a few years and Scotts has lost both of the individuals who I had came to trust in buying/leasing my vehicles. The sales manager is very (very) sketchy and has completely pushed me away from dealing with Scott's again in the future. (Unfortunate because I really liked this place). 5 stars for service center who continue to do a great job on my lease and 0 stars for the actual dealership, so 3 star review. To note, I had even gotten Brad Scott a favorable review from the BBB and now regret doing so. Sales manager should be replaced, it would help the culture here significantly. read more

I had a great experience at Scott's with salesman Jorge Ochoa. We couldn't land on a color and desired accessories he spent so much time finding my mom a car she really enjoys! read more

Scott Volkswagen - 2019 Jetta - Car Dealers Near Me - East Providence, Rhode Island

Second update to this nightmare Scott Volkswagen did to me. I went to Balise Volkswagen and they fixed my car no problem. I didn't have to pay one dollar! They honored my lease. They even found another thing wrong with my car. It was obvious the wire was cut by a utility knife. Not a rodent! I think someone at Scotts either intentionally or unintentionally cut my wire. So they came up with the whole rodent garbage story to put the blame elsewhere. I have pictures and the actual old wire still with me. I think I might sue them. People stay away from Scotts Volkswagen! read more

I had a great experience with leasing my Tiguan 2019. Walked in on a Sunday afternoon with a lot of questions about trading in my vehicle and buying a new car. Hayley was very helpful and patient for all the questions I had for her. James the Manager was very pleasant and helpful in explaining all my options. I would recommend to everyone of my friends to think about purchasing from ScottVWW. Thanks, Surya Nishtala read more

In response to Kim, I did call you guys back. More than once too. But regardless, how is it not possible to give an estimate to replace a transmission on an exact year, make, model and engine of a VOLKSWAGEN product? You say you guys have expert technicians... So how are they expert technicians if they simply can't even estimate how long a tranny takes to put in and the idea of whats needed? I'm confused... Please explain.... __________________________________________________________ I asked for a quote on here. I included more information than what was nessecary for a quote. I included the fact that the car does not move and has a blown transmission. They replied back telling me to DRIVE the car there so they can look at it and give a quote. How can I drive it there after I said the quote was for a bad tranny? I'm clearly not going to tow the car 36 miles just for a quote either. Either don't pay attention, money hungry or straight inexperienced... Bad service all around. __________________________________________________________ Along with the Artsy F review, if one actually reads both the review, and the reply by Kim, you can CLEARLY tell Kim is lying. Kim goes on to say they did "extensive" driving and testing on it? How is 34 miles extensive? Makes zero sense at all.... Stay away. This company will do anything they can to rip you off. I've recently had my friend go there to prove a similar point. We had just changed his brakes the day before... They told us simlilar to another reviewer that the brakes were terrible and the car was undrivable until the brakes were fixed. When we comfronted them about their lies and scams (with reciepts and proof), they became irate and threw us out, threatening to call the police if we didn't leave... Buyer very beware. read more

Update 8/3 Kim you're funny. No voicemails, no missed calls and no emails so nice try! O excuse me I received emails from Scott's but they are automated generic ones. Should have just kept your last comment instead of updating it to false info. I have no reason to lie about my experience. Have a good one, like I said I have found another local competitor that I am happy with. Good luck with your business. read more

Scott Volkswagen - Car Dealers Near Me - East Providence, Rhode Island

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I was surprised and impressed, they could not have been nicer. Bought a car here and despite my efforts I could not keep air in one tire. Turns out the rim was cracked and despite having had the car for 2 months, SCOTTS was totally fair about the fix. Fair and car dealer can be words that go together. read more

Scott Volkswagen - Grrrrrrr - Car Dealers Near Me - East Providence, Rhode Island

When i 1st visited scotts, i really didnt enjoy the experience until i met george the sales rep. A real awesome guy. He was very helpful in everyway. He got me the perfect car without hestation. He was very patient with me. I called him like 5x after i bought the car, he help me resolve each concern. Wish scott would employee more minority ppl. They are more related. The service guy was, a young lookin fellow, helpful wen i bought my to check a check up. He even txted me to ask if there was any thing else he could help with. After those positive experiences, there was an older guy was sorta rude to me. Wanted him to check something on my car but he was trying send me somewhere else. Very aggressive, had to walk away from him read more

Showed up for an appointment and all the doors were locked with a misspelled "do to COVID-19" sign on the door. Never received an email or phone call notifying me the appointment had been cancelled. Waste of my time. read more

I've been shopping around for a VW Atlas for weeks. Scott VW had unbeatable prices. Also, James was so transparent and informative. He didn't play games and I've never been sold a vehicle so quickly. And This is my 8th new vehicle. I'll be going back to purchase a vehicle from him again. I highly recommend this dealership! read more

Kudos to the team at Scott Volkswagen. Let me start by saying this was my first experience with Volkswagen. I have always been a loyal Toyota owner until... I had a series of extremely unfortunate events at my regular Toyota dealership. For the record I even tried a few others near me, and it turns out they're actually all owned by the same person, needless to say I still had no luck and they are all bad news and there is not an honest one in the bunch! Being a Rhode Islander of course I had heard of the Scotts and Scott VW before, so I finally decided it was time for a change and just gave them a call. I spoke to Haley LaMarre, she was a breath of fresh air! I was obviously really nervous about making the switch, not to mention dealing with all the typical hassles of a car purchase but...NOPE NONE OF THAT HERE! No sleezy sales tactics and it was a gimmick free visit (seriously)! Haley personally handled every thing right over the phone for me, she even took care of my insurance, I told her my agent's name and she got everything in order for me. I promise you this is only the facts! I couldn't head over until 5:30, I found out Haley's shift actually ended at 5, but low and behold she stayed to make sure I was taken care of! This never happens... I couldn't believe it, I really just thought, brace yourself your gonna show up and deal with nothing but: " oh...that was our "internet" deal or oh sorry Hayley said that but that cars sold, hey we can sell you this one for an extra $50 a month", but that didn't happen! Here's what happened: I drove to Scott and arrived well after 6. Hayley was still there, I sat with her and reviewed a couple of documents, everything was exactly what she had explained over the phone, Hayley walked me over to the gentleman in finance, (I didn't even really need to sit down) I signed a couple of the documents that Hayley had already reviewed with me ( NO SLEEZY LAST MINUTE SALES PITCHES WITH THE FINANCE GUY EITHER!!! Kinda unbelievable), this took exactly 4 minutes. He was a really nice guy too! Hayley waited for me and when that was complete she walked me over to meet Mike in service, Mike scheduled my first oil change visit, explained what that visit would be like, and how they could accommodate me during that visit. ( I honestly thought to myself, "OK HERE COMES THE SLEEZY SALES PITCH", but Nope it was really just an introduction) then Hayley walked me out to my brand new Tiguan! Yay!! She showed me the basics, (thank goodness because it is a little different than I'm used to) then we got into the fun stuff Apple CarPlay, Sirius Radio, all the goodies! Finally I drove away in my brand new car that same day! My entire experience was really fabulous, I was only at the dealership for under an hour. read more

Scott Volkswagen - Car Dealers Near Me - East Providence, Rhode Island

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THE WORST EXPERIENCE You will EVER have is at this dealership. Went in there interested in a used VW Tiguan for my wife that I saw on CARGURUS which according to them was $1400 OverPriced! I bought this to their attention and thats when they truly became extremely defensive and outright hysterical. Never in my life have I experienced a dealership who was as UNPROFESSIONAL as the female salesperson that we dealt with and the sales manager. They literally wrote up a price on a yellow notepad and asked me to sign it that shows I agree to buy the car right then and there...They asked if I can meet in the middle and she took off $500 which according to basic math was NOT the middle...so then she went to check with the manager about the price that I felt was fair based off CarGurus and their analysis of the vehicle she returned and said "No" with a really crappy attitude. So then the sales manager comes and I tell him the same thing I told her which he already heard since he was sitting across from our desk and he said they can't because they aren't making enough profit on it which is hard to believe since they were $1400 OVERPRICED. Overall, my wife and I were appalled by the attitude of the female sales rep who shouldn't be working in a sales environment if she can't take some negotiating and a customer not agreeing to her price. She was Delusional along with the sales manager to try and sell that car for $1400 More then what its value is. All in all if you are looking to purchase a vehicle AVOID this place at ALL COSTS as you will not enjoy your time there and if you bring other sources that show them that they are Wrong in their pricing they will get very very defensive. And oh Hey Scotty, how about training and hiring salespeople who know how customer service works instead of spending all your time doing god-awful commercials... Cheers read more

Update: Arguing with people on Yelp is the worst possible business tactic on the planet. Using words like hurtful, accusations, etc. just makes you look like you are arguing with some random person on Facebook. I am no longer a customer of Scott's. If you wanted to retain us as customers and be assured of a good review, your staff should have been more professional instead of treating us like a nuisance. Chin up buttercup. This is all business but by making it personal you just look unprofessional. We don't want a call, or text, or email. No one wants to buy from Scott's anymore. read more

Had been using another VW Dealer in the area and was getting disappointed with their service. Decided to give Scott a try and it was the absolute right move. Professional staff and they kept me updated on the service and when the car would be ready. read more

The service department is pretty cool and their night dropbox is convenient. Their shuttle gave me a ride back to Providence when I needed it and offered to pick me up when my car was done. I would give them more than four stars, but I know yelp will just bury the review. Ps The sales department is friendly, but still the same as any other dealer. read more

I have purchased 2 VW's from Scott, as a LONG term VW owner ( currently on my 6th VW ) I am a car "GIRL" keeping my vehicles well maintained is a priority to me. Unfortunately what has happened in the past few months with the service team at Scott has me writing this review, and searching for a shop that can properly service my vehicle, which is a high end sports car that I purchased brand new from Scott. In order to keep this short and all the details out....just be warned that the team, specifically Kim Lexnor and Bill Mercier will not give you the time and attention you deserve, they will make promises that are not kept and return a car to you 3 weeks later in worse condition than it was when it was brought in. 1. had new tires put on and balanced, aligned...it was riding a little loose, had this addressed....now it won't even drive down the road straight and looses control around a corner......NOPE not even cool, and frankly it is dangerous. 2. Issue that I have had documented over 3 years with transmission/clutch slippage...told it was "turbo lag" and each time written off. So with video proof of what was happening and promises from the service manager, Bill that he would drive it and call us....weeks without a phone call while the car sat there. After I called him (several times without call backs) he avoided the issue saying they drove the car HUNDREDS of miles without being able to replicate the issue. So, we pick it up. Paper work clearly shows they only put 34 miles on it....... Basically we were lied to, given false information, told they would "stand behind us" that the car was handling great.....to take a car home that I don't feel safe in and now will have to contact VW of america personally (which they should have done on our behalf as a long time owner ) and possibly have to correct issues out of pocket when they are all under warranty. I can only say you have seen the last of my hard earned dollars. And I will be moving onto a shop that takes its customers seriously read more

All around good experiences at Scott VW - from the sales department at time of purchase, to the service department helping with routine maintenance and a warranty issue, to clear and timely communication. Thumbs up. read more

Bummed with the lack of customer service. I purchased a 2014 Volkswagen Jetta from Scott Volkswagen a few weeks ago and am shocked with how delivery and follow up was handled. First the good: -Finance department is good. The nice lady* I dealt with was fun, light hearted and just a genuine fun person to deal with. She went above and beyond and is an asset to this facility. Though, do to some confusion at closing, I am still waiting on a check from them for a small amount of money. -They had a 2014 leftover at a competitive price (hence the reason I was there). The bad: -Vehicle online price was deceptive as they did not honor the widely advertised 0% VW financing at that sale price. They said people have to pay window sticker price to receive that. They kept referring to an instant rebate that isn't mentioned anywhere in the building, on the sticker or even on Volkswagen's website. -Salesperson* I dealt with (though a nice enough guy to chat with) had a strong odor that surrounded him and was a little hard to handle. My 8 year old actually mentioned it (you have to love kids, no filter) during the test drive (thinking it was the car, said "we can't buy this car, it smells horrible"). -My next visit was for delivery. Salesperson* walked me through the car as he should (though odor was worse this time) and we then waited for finance to catch up (they were busy - totally understandable). Salesperson* mentioned they may need to leave for the day. I asked for him to retrieve the proper phone adaptor (car had the wrong one in it) which he agreed to and suggested he was then going to leave after that. I NEVER SAW HIM AGAIN. Later I went to finance, got the keys and had to hunt down other salespeople to retrieve the cable for me. I just spent thousands of dollars and felt like a nuisance. -It was clear from the beginning I was registering this new car in Georgia. A state that doesn't issue front plates, so I asked for no front bracket. They drilled into the bumper and put one on anyway. I emailed the salesperson and asked if they could help. In short, no, was the answer. I figured it is what it is and left it alone. Really didn't even give it a second thought. -Then a steady stream of emails and conventional mailings started arriving, saying I was going to be receiving surveys and to please give them a 5-Star rating, asking for referrals etc etc. If for any reason I feel I can't, to reach out to the manager. So I did. I started thinking of the front bracket again and said what the heck, I should at least see if they can take it off. -I reached out to a manager* and asked if they could perhaps remove the bracket and put caps in place of the holes that would be there. Manager* said he'd be glad to help and would paint a couple so we can get squared away. We set a day and time to do it, communicated several times (I was in a 2 hour traffic jam to actually get there) and when I arrive.... All he had was a couple of drywall screws that he painted the ends of. I looked at him and asked if he was kidding. He wasn't. I said, so you are going to remove the plate holder and stick a couple of painted drywall screws in the holes on the bumper of a brand new car??? He went to service to find a solution. He wasn't able to find one... Other then to have me pay their body shop. I left with my head spinning. He's the one who invited me there to remove the bracket and "solve the problem". -As I left I noticed another 2014 White leftover. So I emailed my salesperson one more time "You guys still have a white 14 Jetta on your lot without a front plate on it (I saw it today). Can you ask manager* if we can swap bumper covers? Both cars are 14's and brand new. Other person will need a front plate mount anyway..." His reply "We cannot swap bumper covers. I talked to my general sales mgr Jon and we sold that car well under market value." I'm not sure what price has to do with this... But wow... Some customer service, huh??? I wasn't even worked up about the dang bracket, really could care less, but now all it does is remind me of this ridiculous experience. I've made an appointment later this month at a body shop to handle it. It's going to cost me $450. Well worth it, so I stop remembering it. In summary, before picking a car, tour each dealer. Ask to meet the general manager, sales manager, the service manger etc. I'd have to imagine you will be handled much better, if your salesperson knows that you know all the bosses by first name. *feel free to contact me for further details like names read more

Easiest car buying experience I have ever had. Their online "Scott's price" was the actual price of the car and included only the rebates everyone receives, no runaround like we got from other dealers. We ended up having them order a car since our desired color wasnt on the lot and they got it in no problem. Maria was a pleasure to work with and kept in touch every step of the way as we waited for the vehicle to be delivered to the dealer. read more

Sorry for the long review. If you don't like poor customer service, please read on - I'm sure you'll find some benefit to this. I will never go back to Scott Volkswagen - I've been there twice for vehicle service and both times the experience was below expectations. The first time: I went in for an oil change. I had an appointment that I scheduled 3 weeks in advance via online (I got a nice email with an appointment reminder as well). When I went in, I was told that the service would take 1 hour. As I was sitting in the waiting area watching my 7th episode of "Pawn Stars" since I had been there, I had to ask what the status was on the service. I understand that sometimes service can take a bit longer than anticipated. But I would expect for someone to at least say "Hey, it's going to take a bit longer than we anticipated"... But nobody said anything! I wasn't the only one - some of the other clientele said the same thing! Around 15 minutes before closing, my car FINALLY had new oil, after about a 3 hour wait! I was sent a survey in my email the following day, and I told them of the experience. Ray, the shop manager, apologized for the wait and offered a complementary oil change as compensation. Cool... Maybe I'll give Scott's a second chance. WRONG. Second (and, last) time: I set up an appointment for an oil change, and to check out one of my car keys that had stopped responding to the car. In the appointment notes, I explained that I was offered a complementary oil change from Ray. Kim, who checked me in for the appointment asked me a question about the car key that wasn't working. She asked "does the key start the car"? And as I attempted to explain what I, (THE CUSTOMER) felt to be a complex situation regarding the weird problem I had, she interrupted me, and said "it's a yes or no". How rude! Kim told me that the service would take about an hour and a half to complete, including the reprogramming (or, attempt to reprogram) my car key. At exactly an hour and a half, Kim checked on me, and told me that it would take "five more minutes". I said "ok, no problem", to which she replied "maybe seven" - clearly a dig towards me from my first subpar experience. Kim later explained that the key fob would need to be replaced. She had one in stock, and gave me a total for all the service I had done, which was 135.00, plus tax. I agreed to complete the service, and asked for the old key fob back. I decided to check out some new cars in the show room... And NOBODY acknowledged me. She came back with my two car keys that she had requested for programming, and the old "inoperable" key fob, with a bill of 200.00. She charged me for testing my first key, "because it was programmed and didn't work" and to program my new key "because the old one didn't work". I asked to speak to the shop advisor because I felt that the cost was inappropriate for the service rendered. She said "gladly, seems like every time you're in here we have this issue" and rudely stormed off. Mind you - I've been there only ONCE previously, for an OIL CHANGE. Ray came out after about 10 minutes of waiting for someone other than Kim. Ray explained to me the reason for the two charges was not because I had two keys programmed... But "it's because your car was plugged into the machine twice. Once to test the key, then your car was taken out of the shop because most people don't want to buy another key fob, and then the second time to program your new key fob". Ray then adjusted my bill (which is only fair service to begin with) and admitted that Kim should have offered the same explanation. I explained to Ray that I was looking to buy a new car in the very near future, and he didn't seem to care at all (certainly NOT what I would expect at a CAR DEALERSHIP). I thanked Ray for his help and doing the right thing. As I was leaving, some of the "technicians" were standing by the doorway, and made a negative comment about the out-of-town team hat I was wearing, after ALL of the poor service I JUST went through? Really?? Very mature - And I'm supposed to trust these people, the same people that think it's ok to add fuel to a fire... with the safety of my family in my car? Yeah, right. I ended up purchasing a new Jetta GLI three days later, and it most certainly was NOT from Scott's. If they can't acknowledge a potential client in the showroom... WHY would I buy from them? A simple "hello, can I help you?" goes a LONG way. It seems like Scott's tries to nickel and dime for everything, which is NOT the way ANY business should be managed. Couple that with the inexcusable poor service I seem to "always" get, and I would recommend that anyone looking for a new car or service to their VW's steer clear from Scott's. Oh, and the best part? I had the old key fob tested at another dealership - and guess what? IT WORKS. read more

I was in the market for a new car. I found one on the Volkswagen website that I really wanted. I went to take it for a test drive and my product specialist was Jessica. As someone previously described Jessica's test drives as "joy rides" and that is exactly what it was. She explained the car down to every single last detail. She didn't hesitate to answer any questions, she was extremely thorough. I did not feel pressured to purchase anything, Jessica's enthusiasm and passion sold me. Overall would HIGHLY recommend Scott VW to anyone looking for a new car. This next part is for the internet sales portion of Scott, I inquired about my interest in a car on a Monday and I never heard anything back (except the automated message reply) until I finally stepped on the lot and met Jessica on Friday. I would like to see someone reply to internet inquires a little faster next time. read more

My experiences with Scott Vw are with the parts department only. I typically go to find parts at Scott's that are very specific or unique to VW or are hard to find aftermarket. I have never been to a parts department that is more unwilling to help or makes you feel like you are being a burden to them. I have been there at least a dozen times and have never felt satisfied or left with my question answered. I have never written a review in my life but this has happened too many times and I cant be the only person who has dealt with the uselessness of this department. read more

After a year of working with these guys, I have to say I am pretty pleased. The Customer Service Department is always super-friendly, and the waiting area amenities are pretty sweet (who doesn't love a little free wifi?). I love my VW. I really, really do. Unfortunately, it's prone to fussiness thanks to a careless previous owner, so we've hit a few annoying bumps on an otherwise lovely and enjoyable road together. Thanks to Scott VW, those bumps have been cushioned and relatively quick to fix. The mechanics are thorough and careful -- I really appreciate that they take the time to diagnose and treat issues cautiously before charging you the big bucks for an overhaul. They really will go the most cost effective route first before delving into the pricier options. The lot is always clean, the staff is always courteous and while the location is a bit tricky to get to and leave from, it's pretty convenience to Providence. All in all, I am happy with these guys, and when it comes time to replace my other car, we'll likely get a VW from Scott to replace it. read more

I'm on my third volkswagen lease, so I'm not exactly in need of a hard sell. That said, I've been really happy with Scott, both for securing that magical third lease, and for the oil change/standard service job they did on lease #2 before #3 was signed, sealed, and delivered. Chris A. was my sales consultant and he was refreshing...he didn't get stuck in that "I-am-a-salesman-so-I-have-no-other-abilities-to-carry-on-normal-conversation" thing. Yes, he told us about the features of the car, suggested a test drive, pointed out the safety features, yada yada, but he also made time to ask me about myself and actually listen to the answer. He didn't fake-flatter the whole time (I hate when sales dudes tell me I'd look so great in something as if I don't know they say that to everyone). The time from "deal" to "sign here" was a little long (they could use some healthy snacks in the kitchen area in the case of a wait), but not terribly annoying. There is a handy-dandy Keurig and a water cooler which is better than nothin'. And the sales floor is clean and airy so it's not too hard on the psyche. As for the service department, the intake guys were a tad on the chilly side (it's okay to smile and say words besides "fuel tank"), but they also didn't b.s. me, didn't try to tell me something was wrong with the car when it wasn't, and the oil change was done pretty quickly. You're in, you're out, and the car is rinsed off nice and clean. That's what I'm looking for...trust, affordability, and good work. Thankfully, Scott VW doesn't seem to think this is too much to ask. read more

Let's face it, car shopping isn't high on many people's list of "things I love doing." Or, more importantly, it's not high on MY list. After finally making the decision to buy another vehicle and setting out on a mission to do just that, I searched endlessly through websites upon websites looking for what I wanted. Long story short, I found a car I was interested in noticed that it was "newly listed" online that day. I took the chance and headed down to Scott Volkswagen early Saturday morning just as they opened and lucky me, they had the car. I was also lucky enough to work with salesman, Jorge Ochoa who was pleasant, kind, knowledgable and not the least bit pushy. Jorge pulled the car up front and we went for a test drive. I told him my current financial situation and why I was looking for a used vs. new car, etc., and not ONCE did he try to push a vehicle on me that he knew I couldn't afford. The vehicle and I fell in love with each other, so I decided to make the commitment and purchase it. The entire process was seamless; Jorge was patient with me and answered all of my questions. Today when I picked up the vehicle, he was excited for me and that meant everything. He was happy that I was happy; or least I'd like to think that he was. I haven't owned the vehicle for 24 hours as of yet, so hopefully this will be my one and only review for Scott Volkswagen and Jorge Ochoa, unless I end up purchasing another vehicle from them which is HIGHLY likely. If you're looking to be treated like a person by a car salesman who isn't sleazy and only looking out for himself, you NEED to go see Jorge at Scott VW; you won't be disappointed with your experience. read more

Bought a car from SVW recently and it was a great experience. Jorge treated me respect throughout the entire process. Buying a car was easy at Scott. Jorge rules :) read more

I bought my 2011 GTI here about 18 months ago and have loved the car since the day I left the lot. I even got a great deal on price and did all of my homework to boot. One criticism of the purchase process is typical sales tactics to get you to lose sight of the bottom line (ie: adding extras with only a focus on your monthly payment and offering fair amount for a trade-in that is never realized as a discount if you really take a look). That being said, the actual purchase of my car was a fine experience. My main issue came up yesterday when I needed to get my water pump replaced for the second time within 10,000 miles. I was driving home the night before when the coolant malfunction light came on. I pulled over and saw the leak was very slow so driving around was fine. I drove the car to a garage I trust next to my house and had it evaluated the next morning as I thought being at 60,400 miles I was out of my base warranty with VW. I forgot I still had some time/miles on my CPO warranty. After having the car evaluated, I contacted the dealer to confirm the repair would be covered by my CPO warranty. The service department was quite busy and it took a few times to get someone on the phone. When I finally talked to someone in service and explained my issue/ outside assessment of the car. Worth noting is that my mechanic stated the leak was coming from the thermostat housing gasket. The service rep said he'd have to check whether that was covered under warranty and that he was too busy to look and needed to call me back. Having the car already at a garage ready to repair if out of warranty, I needed an answer sooner than later. So I contact VW of America and got an answer from one of their reps very fast. They told me thermostat and water pump were covered under my CPO warranty. Scott VW's service rep finally called me back after 10 or so minutes, but without the correct information. He asked me if I was sure it was the gasket and I replied stating I thought the whole thermostat was covered under my CPO warranty. He said he didn't think so and asked someone near him. Once I told him I called VW and they confirmed my repair was under warranty, he laughed as if caught in a lie and told me he had no service appointments until next week. Mind you, this was on a Thursday morning at the beginning of the day and their service is open Through Saturday. At no point was he really willing to help me at this point in our conversation. Hanging up frustrated and it being almost 11;30 am at this point, I called another dealer in the area, Balise VW in Warwick, RI. Their service department was extremely helpful and said they would fit me in right away. I drove the car to Balise and had it in the shop by 1:00pm. They replaced the water pump, under warranty ($50 deductible) and had me out the door by 3:30pm. The fact they were willing to accommodate a needed warranty repair even with a full service schedule made my day. From this point forward, my VW business will be going elsewhere. read more

The service and repairs guys are SUPER nice!! Having a VW can be a bit of a pain in the butt since nobody else will touch it, but I don't mind having to drive to Scott's. They have a waiting area with free wifi, so I can continue to do my work, or just watch TV. The lady that answers their phone is sweet as well. The lady who answers the phone for the East Greenwich/Warwick Volkswagon dealership and service line is rude. Stick with Scotts! The only reason they receive 4 stars is because the salesman kept bothering me while I was waiting to have my light replaced. He came by three times, told me I should upgrade to a 2011, yada yada yada. I gave him the "please leave me alone" vibe as much as I possibly could, and he insisted on giving me his card. I will mention next time that salesmen should lay off the people in the service waiting area, or to at least leave them alone after you ask them the first time. read more

I still stand by my TDI as being a great car.... I love it. Please read my below review for why I rate them 5. read more