This is a beautiful facility with amazing people who work there. Leadership has pulled together…read moresuch a caring group of employees. Watching them with the residents is so heart warming.

From the owner: Big Rapids Fields would like to thank you for considering our community as your new home. Our…read morebeautiful community is conveniently located right in Big Rapids. You will find our community offers a loving, caring staff that has been assembled for your care and comfort. We invite you to tour and discover living in our beautiful facility. We are confident you will like what you see enough to join the family at Big Rapids Fields.

Cedar Crest is a relaxing and welcoming place for your loved ones to stay. Many times when I visit…read morehome (Remus), I have to stop in and say hi to the wonderful local lady's who live there. With its friendly staff and amazing owner your always welcomed with arms wide open. Plus, you will be satisfied with one of her homemade cookies. Ask I'm sure she has one to offer you!

This is such a wonderful place! They call and give me daily reports of my mother's care and…read moreadjustment. I enjoy being there and feel like part of a big family. The residence all welcomed my mother with open arms and embraced us all when we came to see the place. I don't honestly think we could have found a better group of people to care for my mother in her delicate state of mind. I live 3 hours away in Detroit and was concerned about having her live so far away but with Ms. Donna, the owner, there I know my Mama is in good hands. They go so far to make sure that each individual's needs are taken care of. A true blessing for our family.

Came here for my clinical rotations and I'm so grateful for the wonderful experience I had during…read moremy week here. The residents and staff were all very friendly. I want to thank all the nurses I was able to shadow and assist during this short period of time. The facility was very accommodating, and I truly appreciated the opportunity to learn here.

There is no care in this facility. My father has been there for 8 months. My dad has end stage…read moredementia and Alzheimers. He is often sitting in a dirty diaper for 6-9 hours at a time , He is hardly ever bathed and they do not cut his food or feed him. This facility goes through staff like water, the staff are treated as bad as the residents. The bathrooms are filthy as is the whole building. This home even lost my father OUTSIDE the facility for 2 hours. The workers did not even know my father was missing for over an hour. Lake Woods should not be allowed to care for anything with a pulse. The administrator is absolutely clueless and has no management skills. DO NOT put your relative in this place! Avoid any homes run by this group of owners. This Place should be CLOSED!

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

Hi, after reading the negative reviews, I feel badly for those folks and don't doubt their…read moreexperience. However, to counterbalance this, I have had no trouble with MPCP. Have used the one on Gilbert a couple of times with good service. Everyone was nice to me. Have gone to the MCPC in Canadian Lakes for years and have had good service. I sometimes have to wait for prescription refills, but their statement clearly says to allow up to 72 hours for refills. I try to do that, and find it reasonable. It takes a while to get an appointment for routine things, but that isn't any different than all doctors. They are all busy. If I am really sick, they will get me in. My husband has gone to the MPCP Pain Clinic on Gilbert for years and gets excellent service.

If I could give zero stars I would. My husband was kind enough to schedule a New Patient…read moreappointment for me in August. Unfortunately, my work schedule is difficult to accommodate on particular days, and that was one of those days. There were crossed wires and I completely missed the appointment. I called them back to reschedule, and was informed that because it was classified as a no call/no show, they will NEVER book an appointment for me. I am not one to no call/no show and understand their frustration when that happens. However, I am also a business owner and appreciate new and existing clients and view them as more than just a billable hour. Clearly, if Michigan Primary Care Partners can't make a quick buck off your insurance, you have ZERO value to them. Since they clearly have no interest in MY business, or the business of anyone else I would refer, the best I can do is to warn ANYONE and EVERYONE ELSE to go elsewhere, unless you are looking for a doctor that doesn't care at all about the patient and only what they can bill. Enjoy!

There are many home care agencies in the area. We, however, contacted Visiting Angels because of…read moreall the wonderful things we heard about them. And, we were not disappointed. Our father needed additional assistance with basic care and they matched us with a wonderful aide. She was personable, engaging, respectful, professional and willing to dive in where ever needed.-- When we needed to call the office, we were met with caring office staff who treated us like we were the only family they served. They always were current with our status and assisted us whenever we needed to increase care for dad. We will be forever grateful to all of the staff. They were there when we needed the extra support.

We started with Visiting Angels during the Covid shut-down. My mother-in-law was in an independent…read moreliving facility and we needed extra care. The ladies from V.A. were dynamic and wonderful from the very first day! My mother-in-law declined with dementia - the Angels moved with her from Independent to assisted living to memory care. Always willing to hold her hand, walk with her, talk with her and just be her friend. She might have known who they were at the very end, but she knew she was loved by them. I HIGHLY recommend Trish and her care givers at Visiting Angels. My mother-in-law recently passed away; we will miss our "angels" - they became part of the family!!

It's not what it seems...a nice looking facility, but staff are ill-equipped to provide the care…read moreyour loved one needs - especially any with memory care challenges.