I am writing to formally express my dissatisfaction regarding the repeated appointment…read morecancellations and scheduling issues I continue to experience. Once again, my appointment scheduled for 05/16/26 at 9am has been canceled due to the store being closed. This is especially concerning because, at the time of scheduling, I specifically confirmed twice whether the location would be open on Saturday. I was clearly assured that the store would be operating and that the appointment was confirmed without issue. After waiting for this appointment, I am now being informed that the next available option is after June 15 due to lack of availability in May. This is not an acceptable outcome, particularly given that this is not the first time this type of issue has occurred. As we have previously discussed, the reason I schedule appointments well in advance is to avoid exactly these kinds of disruptions. Unfortunately, despite prior conversations regarding these concerns, the same problems continue to happen repeatedly without improvement. Additionally, the cancellation list is not a practical solution for me. I maintain a full work schedule and cannot reasonably adjust my professional responsibilities around unpredictable last-minute openings. At this point, the repeated cancellations, misinformation regarding store availability, ongoing scheduling failures, and the resulting stress and loss of time have become extremely frustrating and unacceptable from a customer experience standpoint. Due to the ongoing inconvenience and repeated disruptions, I am formally requesting a refund or canceling my account with Milan Laser. I would appreciate this matter being reviewed seriously and addressed appropriately.

I've been going to Milan for laser on my face/neck and Brazilian since 2021. I started when I lived…read morein Ohio and now I've moved to the NYC area and still love going to my appointments! Although my hair is gone almost completely, it's so reassuring to know that the memberships here are forever for me to go whenever I want to or if I feel some regrowth. The vibes are super comfy in the office, the front desk staff is always really nice (shoutout to Majesta in the Fairless Hills office) and everything is so so clean. They even offer water, razors if you don't get a chance to shave before you come, aloe for after, deodorant, and so many other essentials in the room. If you're thinking about taking the plunge and getting laser, do it! It's so so so worth it and the time it's saved me from not having to shave/wax all the time is life changing. Also if you get Brazilian waxes, get the laser! It hurts less, lasts basically forever, and you'll be paying basically the same amount. If you decide to join, tell them I (Brianna Williams) referred you!!

Was recommended by my cousins to come here. And with my darker complexion and thick Indian hair the…read morelaser hair removal treatments I have received has changed my life! I've been going to Laser Remedy for a few years now and definitely would recommend to anyone who wants to do laser living in the Philly/Sooth Jersey area. I've been with a few tech's and Gina and Martha are great! Alecia at the front desk is also so nice and very helpful with any questions/scheduling. I've done a full package with them ($1000 for lower legs, lower arms, underarms, and full Brazilian) and my results are so good. I just started a few more treatments on my face and I have had such good results. I've never had any skin irritation, darkness, or any major issues. I do follow their care instructions pre and post to the T, and I have recommended this place countless times to friends. Pricing is unbeatable and they usually have a lot of discounted packages during holidays/ summer time. I could not recommend this place enough!

Martha has truly changed my life! I suffer from bad psoriasis so my friend mentioned laser hair…read moreremoval. I was in pain every single day but once I got this treatment - the lack of new hair growth in this area immediately took the pain away. And once this was so successful for me, I had to do other areas of my body - my lip, lower legs, armpits. High recommend Martha. Not sure what I would do without her.

Elite service! I've been happy with every service I have received here, and I've been a client…read moresince they opened. Paula is extremely knowledgeable and I trust her with whatever she recommends for my skin. Michele is very skilled, always pleased with her botox service, and also had lip filler a couple times. And Devon at the front desk is always a pleasure to talk to. You're an absolutely great hands with all of these ladies.

From the moment I met Paula I knew I was in good hands! She was amazing and my skin looked great.read more

From the moment I walked in I was greeted with a warm welcome and a relaxing and cool environment,…read morewhich was a stark contrast to the chaos of city streets and scorching temperatures. The staff is amazing, very friendly and extremely knowledgeable and down to earth. I was treated with dignity and respect. I felt valued and really appreciate everyone, including the little dog Tucker, who was a pleasant surprise and little ball of joy! I am so happy yo have found my new home and look forward to many more visits! I highly recommend About Face to everyone!

Everything! Naomi is a gem. You can trust her.! She wants what's best for you because it's best for…read moreher. She is very personable.

I originally went to Enigma in NE Philly & this place absolutely blows them out of the water. Their…read moreapproach from the consultation seems a little salesy, but honestly it doesn't matter bc they're doing things right. For a Brazilian, Enigma considers them separate & charges you separate for your area, your bikini lines & your bottom strip, which turns out to be over $500 for only 6 sessions - Milan charges you for all 3 together with unlimited sessions, as it should be. I did 12 consecutive sessions at Enigma for both my underarms & my entire Brazilian and the hair STILL comes back. They try to squeeze out all the money from you that they can. At Milan, a Brazilian + underarms with unlimited sessions is like $2800 (they give a discount if you've done laser before) aaaand it's split into monthly payments. The seller for me is that you get touch ups for free for life & they have 280 stores across the country in case you move or are on vacation. I'm 27 years old & haven't had kids yet so I can almost guarantee my hair will be growing back somewhere at some point & I'll never have to pay again! The experience itself was also 10x's better at Milan. They take the time to talk you through everything & even explain how the machines work. They give you a robe. They have good music playing in the room. They make you feel extremely relaxed & comfortable, rather than rushing you in & out. They're so welcoming and genuinely care about your experience. The whole team absolutely killed it from start to finish! And I think the price point compared to the competitor is a no brainer!!

I had a 1:00 PM appointment at LaserAway on Mother's Day, time that was supposed to be a small…read morebreak from home responsibilities. I arrived a few minutes early, was acknowledged at the front desk, and was told they were looking for an available room. After that, I was completely ignored for 27 minutes. I finally had to get someone's attention myself to ask whether I should just reschedule. At that point, I was told "something was going on" and that they would need to close early. Honestly, a quick phone call or text canceling my appointment would have been far more respectful than having me drive there, sit waiting with no communication, and then drive back home without being seen. Very disappointing customer service experience.

I've only been to Milan Laser for my first few treatments at this location, but so far it's earned…read more5 stars. The facility is clean and my provider Sarah is friendly and knowledgeable. She makes me feel comfortable with the laser treatment and the treatments themselves are always quick and easy.

Great service over the course of my treatments, and the staff are attentive to all concerns. I've…read morebeen able to maintain flexibility with my treatments and saw progress within about 5 months of treatment. Everyone is friendly at this location.

Great place to start your permanent hairless journey. This facility is tucked right across from a…read moreshopping center in Symrna. I love it. The owner is very friendly and d knowledgeable about the service she provides. The facility is clean which is highly valued by a person like myself. I can't wait until my next appointment.

From the owner: Electrolysis is the Only FDA Approved form of Permanent Hair Removal. A trained Electrologist…read moreinserts a thin probe which is the size of the hair into the natural opening of the hair follicle , then a current is sent to the cells that are responsible for hair growth destroying them therefore inhibiting growth. Lastly tweezers are used to remove the hair with no resistance.

Thank you to the Entire Staff of Bella Medi Spa for making my Birthday special. I had previously…read moreonly had the Broad Ban Light (BBL) for my broken capillaries and few stubborn dark spots. But this year , after being a Holistic Esthetician for going on 40 years.....I said yes to a HydraFacial ! I was glowing and I appreciate the entire staff at Bella Medi Spa for being so good to me !

What a wonderful spa experience, Bella Medispa provided top notch service! As I entered the…read morebeautiful salon I was greeted by Troy and Desiree, they made me feel very comfortable and walked me through the procedures I was scheduled to have that day. Karen did a Hydrafacial on me and it was the most relaxing facial I ever received, my skin never felt so great! I then met with Dr. Courtney for my first dysport tx. I was very nervous about this and she immediately put me at ease and thoroughly explained the process. Finally, I had a consult with Desiree regarding the amazing ZO products. She showed me some amazing before and after photos and she set me up with a program to fix my stubborn sunspots. Overall AMAZING service from all, will definitely be returning!