Thank you to the wonderful staff at Metropolitan Eyecare Beecher for taking such great care of my elderly father. You really showed great compassion. He can see so well out if his new glasses read more

My family had been patients of the St John location for many years, until Vision Boutique purchased them. (And Vision Boutique has been great.) The "lab" in beecher though.... Where shall I start? First, my prescription has changed more frequently in recent years. When the most recent prescription was sent to the Beecher location (Which now is in the back closet of a hardware store) they sent two sets of frames (one sunglasses and one every day glasses) to two seperate labs. Both pairs had to be remade multiple times prior to them ever shipping them back to Beecher, so it took weeks to get the sunglasses, and months to get the every day glasses. I have demanding hours at work, so I picked them up in St John, very quickly tried them on, they fit, and I went home. Over the following days, as I tried to get used to them, my left eye simply would not focus. I called them, and yes some time had passed, but the woman working behind the desk at Beecher was more interested in how much time had passed and was not at all interested in what the actual issue was. I went back to my optometrist to have the prescription checked, they verified that the prescription was correct. When they examined both sets of glasses they could visibly see that the optical center in both left lenses was too far to the right. (Mind you, I was never measured by metropolitan when these glasses were ordered.) So I went back to Metropolitan in the closet behind the hardware store, and again, the woman behind the counter was more interested in winning an argument than she was in taking care of the issue. She offered to send them back to the labs they went to, and again, I was not measured to see where my optical center was. It was blazingly obvious from her defensive attitude, and the fact that I was not measured that she would have most likely not have sent them anywhere, or sent them back to the labs with a post-it that said "please deny changes" or something like that, but that is only speculation. (How can a lab fix an optical center when you dont give them any idea as to where that center is, by having the patient put the glasses on, and then marking the lens to give the lab a clue...?) I have been in the healthcare field for almost 30 years, and it is incredibly frustrating, and disappointing that people like this are even loosely associated with healthcare, because there is no sense of taking care of people. They are only interested in winning arguments. My family and I are now looking for an eye doctor who is not associated, involved with, or in any way connected to Metropolitan eyecare. They simply do not care. read more

This was my first visit to Metropolitan Eyecare. Everyone was helpful and friendly. I'm eagerly awaiting my new glasses!

I have been going to Metropolitan Eye Care for many years, I have never had a problem until now. I've been back in 3 or 4 times, the first time was the same week I picked up the glasses, even tried other locations for adjustments with no success. My bifocals don't work because my glasses will not stay still. I complained and the girl at the front desk said no refunds on custom orders. Really because I picked these dreadful frames from off the wall! There as slim pickings for frame choices but I needed glasses so I chose. If you're not going to stand behind your products and services then you should have better trained staff to help pick out frames, perhaps measure faces, be more thorough ! I did not know they are going to be too big from the 3 minutes I had them on when I picked them out. If no exchanging of frames then you should be more helpful No one can adjust these frames because they are way too big for my face. She should have told me this, too, she didn't measure my bifocals, only went by the numbers from my previous glasses. I feel like I have been done a disservice by you, My husband and I have been coming to your Manreno and Beecher offices for better than 10 years. We will not be back, I will find an eye center that stands behind their products and cares about the people who keep them in business. read more