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    MetroWest Clean Office

    5.0 (1 review)
    Open 6:00 am - 11:00 pm

    Services - MetroWest Clean Office

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

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    9 years ago

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    K-A New Dimension  Cleaning & Protection - Stain Removal

    K-A New Dimension Cleaning & Protection

    (73 reviews)

    $$

    Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

    AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

    Detox 360 - Move in Cleaning - Kitchen

    Detox 360

    (1 review)

    First of all, Agel is a saint! He is so helpful and takes pride in his work. He is willing to do…read morewhat it takes to satisfy his customers. On time, courteous, fair, and a hard worker. He helped with general housecleaning when my mom became too ill. When she passed, we decided to sell the home. Agel did an incredible job on the entire house clean up so we could sell. It smelled great and was so clean. Nothing was left behind. Use this company! You will not be unsatisfied. Thank you Agel and God bless!

    From the owner: Detox 360 was founded on a lifelong passion for cleaning. From a very young age, cleaning has been…read moresomething I genuinely cared about, which inspired the creation of a company built on quality, consistency, and attention to detail. We understand that no two spaces are the same, which is why we offer fully customized cleaning plans tailored to each client’s specific needs and preferences. We are deeply committed to sustainability, using environmentally friendly products that are safe for families and pets without compromising effectiveness. Our highly trained, skilled, and fully insured team delivers dependable, high-quality service with exceptional attention to detail—ensuring every space is thoroughly cleaned, including hard-to-reach and high-touch areas. We also prioritize flexibility and reliability, offering scheduling options that accommodate busy lifestyles, including evenings and weekends. Above all, customer satisfaction is our top priority, and we are always willing to work closely with our clients to ensure their expectations are met and exceeded.

    Trust Office Cleaning - House Cleaning Deal for Boca Raton Area

    Trust Office Cleaning

    (9 reviews)

    Well, I purchased a living social voucher to try these folks out, as I was looking for a service…read more After months of not being able to schedule anything with them as they wouldn't return any of my calls - AND I hadn't even mentioned that I had a voucher - to them I was just a potential new customer, which is what I was - they finally called me after I called and complained to Living Social. I scheduled for them to be here today (the first time they could get here - not a convenient time, but whatever. They didn't advertise that they don't come to Arlington but on a couple of days during the week and not on the weekend, so I took what I could get). They reported that they would be here from 9 to 11 am this morning. At 9:30, they still were not here and so I called to see where they were. I spoke with Luciana, who first informed me that I was told that they would be here some time between 9 and 11. Okay - perhaps I had misunderstood the woman with whom I had spoken. But THEN she told me that they were probably going to be late. I said that wouldn't be possible, as I had to get to work - and that if they were going to be late, some sort of notice would have been a very good thing. She then became very belligerent with me and asked what I wanted her to do. I said that I wanted to get here no later than 11. She said she'd have to call her people and then call me back. She did do that, and they did come by 11. Great. Not friendly or even remotely nice, but they had arrived. I had to leave, but my other half came home so that someone was at the house. I left him with a tip for them, but given the experience getting them there I told him to use his judgment as to whether he gave the $20 to them (I had purchased the 3 hours of cleaning, so I thought that was a reasonable tip based on the hours). So... I got home from work and here's what I found: 1. I was told when I scheduled the appointment that I needed to provide my own cleaning supplies. So I left everything out (both upstairs and downstairs), but they brought their own and used what have to be the worst smelling cleaning supplies I have ever encountered. My house stinks - all over - it's disgusting. 2. The house is not clean! Sure, they vacuumed a few rooms (not the front entry stairway, not the kitchen, and not the back area/bathroom) and cleaned the bathrooms, but in addition to all of the areas that weren't vacuumed, things weren't dusted, and the floors weren't washed. 3. My other half informed me that they did not stay for the time I paid for (3 hours, which was to be 2 people at 1.5 hours each). They were gone in an hour, so that's only 2 hours - not what I paid for. Needless to say, they were not given the tip I left for them. I don't know how to explain the amazingly poor customer service, but I needless to say, I won't be a regular customer. If companies use voucher systems to gain new customers, they should have a plan in place as to how to handle them. First impressions - bad ones especially - are hard to overcome. A first, second AND third impressions? Oh my... Trust Cleaning Services should consider changing its name.

    They wouldn't honor their Groupon b/c they changed their service area. Groupon won't refined my…read moremoney because they are claiming I didn't read the fine print. I think I would check to see if my apartment was in the coverage area first before purchasing. I checked and my apartment WAS in the service area. Now they won't cover it. Please save your self the disappointment.

    MetroWest Clean Office - officecleaning - Updated May 2026

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