My husband and I had our first child in November. We never considered hiring a cleaning service…read moreuntil we notice how quickly other things got in the way of house work. After researching our options we contacted Cida. Cida was very responsive and answered all of our questions quickly. We were able to schedule an appointment for the following week. The girls arrive a bit early, but that was just fine by us. My husband is home during the day with our daughter so he was there to greet them. The team came in and started cleaning immediately, focusing on the largest projects first...the kitchen and bath. I will admit, our house was a disaster. When I came home from work that day, it was gleaming! I can't remember the last time my house looked and smelled so good. Because of this we opted to have Cida's team come back every other week. The girls were back for our second cleaning this past Monday. Again, great job! I won't say these things are negatives, just some observations I've had....the staff is not very talkative. Maybe this is their training, maybe this is just how cleaning services go. I wouldn't expect them to do a lot of chit chat, but they hardly say hello and goodbye. They are definitely NOT rude in any way, just not social. I think it might be a good idea for Cida to arrange a visit to the home prior to the day of the deep clean. This way she can assess the number of hours needed for the job and provide an in person estimate. We were able to accomplish this via text, but it was site unseen. She may find more value in an on site visit before cleaning day. Four stars for Cida and her team. They are efficient and get the job done. They are timely, reasonably priced and easy to contact.

As a professional in the hospitality field, using Yelp to communicate my complaints with a company…read moreis an absolute last resort. That said, I am so incredibly disappointed and --quite honestly-- appalled -- at both the "cleaning" and customer service that I received today that I wanted to write a review in the hopes that others will be discouraged from using Cida and instead choose to invest in a company that both values their experience and will deliver on their promises. Today was my third time using Cida so I had developed a certain trust for the employees and the company and chose to pay cash in advance and leave while they went about their work. If you chose to ignore anything else I say-- DO NOT MAKE THIS SAME MISTAKE. I live in a small one bedroom apartment and had asked (and paid) for a deep cleaning (150 including tip) which in the past has been relatively extensive and overall worth it. Today, however, I returned to find my baseboards untouched, my shower doors and shower not touched, my kitchen counters NOT TOUCHED, the area behind my couch not swept, my windowsills not touched, numerous surfaces not wiped down, hair on my floor? (its almost impossible to believe as I write it, I know) .. truly it looked as if they spent less than five minutes here. I immediately sent Cida a text and she was initially responsive, agreeing that it was "absolutely unacceptable" and offering to come back ...except--one problem-- only on her terms. I had to leave for work and could not be available for the times she offered and, as I continued to find areas that were completely ignored, I opted to ask for a refund. Cida not only refused to send me a refund (after looking at multiple pictures and using the exclamatory "WOW!" in response to what she saw) but also stopped responding when I continued to ask how we could possibly resolve this and if they could come at another time outside of today. Please, please, please, I urge you to look elsewhere before using this cleaning company and, if I could attach the pictures, I promise you wouldn't think twice before doing so. (oh wait, just realized I can.. and will do so in spite of being slightly embarrassed about the state of my apartment but it speaks volumes AND thats why I hired cleaners)

My wife and I never had a professional cleaning service before, so we don't have much to compare…read morethem to, but here is what stood out to us: - Communication was prompt and friendly - They showed up on time as promised - They said it would take 3 hours, but it took them 4. I consider that a positive, as I think it means they made sure they did all the work - They did all the work! :-) We feel like our small house hasn't looked this clean since we bought it - They texted us a few hours after the job was done, saying that they believe they missed the kitchen floor. I believe that was true, as it didn't look as clean as the rest. They offered to come back for it, which we gladly accepted. This is how it should be! Address any mistakes you make, and make sure you leave the customer happy. We are happy, and will gladly have them back for future cleaning jobs. Thank you Gisely and Fabio!

Gisely and her associate are wonderful! Very thorough and professional. Fair rates and very kind!…read moreCan't recommend them enough!

I wanted to hire a cleaning service to help out my mom, who was recovering from surgery. I live…read moreout of state and was not familiar with local cleaning services. My mom had used a local Merry Maids about a year ago, and was disappointed with the results, so she was skeptical about hiring a cleaning service. I convinced her that it would help her and set about setting it up. After calling other services and not having much luck, I contacted Juvelina. She was polite, professional, and her schedule was quite flexible. I set up an appointment for her to clean my mom's house. She was on-time, arrived with her son, and both of them so friendly and polite according to my mom (who is a tough customer!). The house, which had been a bit messy due to my mom's illness, was spotless when Juvelina was done! She went above and beyond and really gave the house a good cleaning instead of the typical surface cleaning. The kitchen, bathroom, sun room, living room and dining room sparkled when she was done! The results were still evident a week later when I came home to visit my mom. We were so happy with both her professional demeanor as well as the work that I scheduled future appointments for my mom. Juvelina is excellent about responding to voicemail and texts! Bottom line: Skip the chain cleaners and hire Pedroso Cleaning Service. The rates--and results--are much better!

We moved into my apartment (two bedrooms, two floors) about two months ago and it had never been…read morecleaned by the previous tenant or landlord before we moved in. We got by with just casual cleaning as we settled in, but it was time for someone else who knows what they're doing to come in and make this place ship-shape. I called Juvelina and she called right back. We continued texting each other for the next day or so to finalize a time. Super user-friendly. She showed up when expected and spent two hours quietly (other than the vaccuum =)) doing her thing. I've gotta tell you, I'm a bit Type-A (sarcasm) and a LOT anal retentive (serious) and when I walked out of my office (which is attached at the rear of the apartment and didn't need cleaning) I was all smiles... and still am an hour later and therefore needed to write a review. My first review, btw! It smells like lemons in here, she put everything back as it was... and every surface -- floors, bathroom, counters, windowsills, bookshelves, stainless steel, is all just shiny and nice and I'm... just.... happy. This is awesome. I've never hired a cleaning service before and was a little nervous to do so, but Juvelina is adorable and super nice and comes with all her own stuff and was actually quite the bang for the buck if you ask me. So - five stars!!! And I'll be calling her again (especially before my mother comes to visit,... that's for sure... =)).

Very poor job done on a regular basis. When the owner was cleaning, she did an excellent job, but…read moreshe does not do the work anymore. The workers do not understand basic cleaning principles. They use excessive water on hardwood flooring, causing my basement floors to warp. They do not thoroughly clean or dust into corners. They will dust a room, then forget to vacuum it. When they vacuum, they do not move small items. All in all extremely poor work and not a good value.

These young ladies were perfect and polite and quiet and I couldn't have asked for more. Highly…read morerecommended!

I have used this cleaning service three times and all three times were good, though to varying…read moredegrees. My only complaint about this company comes from the fact that you can't always be sure what to expect because you won't always get the same people. Obviously when you use a person, rather than a service, for the most part the quality is consistent. You don't have that same quality control with this service, BUT they do seem to hire very diligent people. For me, the pros of this cleaning service outweighs the cons mentioned above, and the biggest pro is scheduling. The first time I used them I was able to get next day service, the second time I was able to get SAME DAY service, and the third time I called in the afternoon and was able to get early morning. I have cats, so the idea of leaving the door open/giving a key and letting someone come in terrifies me (one of my cats waits by the door and tries to dart out whenever it opens) so I always want to be home. As a law student, my schedule can be extremely inconsistent, so knowing I can schedule with very little notice fits perfect with my lifestyle. Overall its a great service. I am satisfied, and I will most likely continue to use them.

I bought a Gilt City for this company and scheduled a "deep cleaning" for my small 2 bedroom, 1…read morebathroom apartment. Overall, I would say the cleaning was superficial- under all the dressers in the bedrooms, the bathroom mirror, the shower, and stove grates were not touched. I wasn't too upset because I have read about their satisfaction guarantee, but after I did not hear from them after my first email, I was disappointed when I sent another email with no response. The ease of booking them online was nice but it also makes you think since I have a relatively small place, that it would've been the same price as another 2 bedroom, 1 bath of different dimensions- not sure if the pricing is fair.

We are so happy with Ana' s services. We have used her team for a year now and every cleaning has…read morebeen exceptional. I am always amazed and relieved to come home to such a clean house on the days she is there. The attention to detail every time is appreciated. Her pricing is extremely reasonable and she is always flexible if I need to switch days. Thank you to Ana and her team!

Significantly higher price quoted at walk-through, than over the phone - without much explanation…read moreabout cost of services. Told staff would spend 2-3 hours onsite to do a deep cleaning (only 4 bedrooms, 1 bathroom, hallway). After the walk-through, there was no response to my voicemail asking to finalize details prior to arrival (e.g., types of cleaner used). RESULT: Although courteous, 2 staff members arrived 20 minutes late, rushed the job (45-50 minutes), relied heavily on chemical sprays, and did not do a thorough cleaning. (Service provided a few days prior to Thanksgiving of 2015). A cleaning company should conduct a professional walk-through, review your cleaning preferences, provide a quote for specific services/number of hours, be communicative - and follow through.