I am so thankful and grateful for Dr. Sidhu and the staff at Crossroads Animal Hospital. My 18 year…read moreold Chihuahua had something stuck in his mouth and it was an urgent situation. I called Crossroads and they had me bring him in right away, saving me an emergency visit to MarQueen. Dr Sidhu saw right away what the problem was and attempted to extract a large acorn shell imbedded over his tooth in the back of his mouth. It ultimately required that he be put under anesthesia which was risky due to his age. He has not been able to have any dental work for this very reason for the last few years. I knew when I left him there, that he may not be coming home. Dr Sidhu performed the "operation", extracted the shell, along with 9 infected teeth, gave him a full cleaning of the remaining teeth and he is good as new. He was sent home with some meds and getting lots of rest. I know Dr Sidhu had a busy schedule today with several other dentals and I am forever grateful for the time he took to not only squeeze Buster in, but to perform all that was necessary and safely put him under anesthesia. The cost for all of this was beyond reasonable. I couldn't believe it. I'm so happy to have Crossroads with Dr Sidhu and Dr Sullivan and their fantastic staff.

My Jasmine just had surgery yesterday to remove her fat lump on the back and two warts on her right…read moreleg performed by Dr Sidhu. The surgery went very well and Jasmine 's recovery was excellent ! I am so glad that I found Crossroad Animal Hospital for my pet care since last October 2025. This clinic is clean and organized . All staffs are very helpful and friendly . Dr Sidhu is excellent. He is the Best Vet Dr I have ever met . He is professional, kind , gentle, and caring to my Jasmine's condition. Thank you very much Dr Sidhu and All staffs for providing excellent surgery and follow up care to Jasmine with the beyond affordable cost . I highly recommend Crossroad Animal Hospital with Dr Sidhu for pet care in Folsom as needed .

I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

Words can't express the amount of gratitude I have for the owners and employees here! They have…read morealways fit me in asap when my animals need help, I don't shop around anymore, I just call you. Thank you for everything you've done for my animals and me, we greatly appreciate you!

Took my dog here for vaccines and they were pricey, the second time I brought him in for a nail…read moretrim they made him bleed! They cut his nail too short...He's now traumatized. I took him in a separate time today for an issue with his paw and the Dr.Monoja didn't even touch my dog to check for any sensitivity or to examine him. She took a quick glance and wanted to put him on pain meds and a topical ointment for 200. She had my partner show her his teeth and hold up his ears to examine . SHE IS A DR!!! Why do we have to hold his ear and open his mouth to examine his teeth? She just seems scared.she isn't hands on or even seems caring. I will be finding another vet. This was the first one I've been to here because I'm new to the area. I kept going but this was the last time. She seems terrified of my dog even when I reassured her he is not aggressive. Either way she shouldn't be afraid of animals. The staff behind the counter and the person that comes in before the vet does were super nice. Dr. Monoja however isn't very hands on with my dog and I didnt like that. I received a phone call from the manager Jess regarding my review in which I was told that I should have addressed these issues with the office directly instead of posting my review. I'm not looking to "ruin businesses" I post MY EXPERIENCES that is what yelp is for. I addressed the nail trim I just got an apology and was told I could put corn starch to stop the bleeding on his nail or come in so they can put some more of the powder stuff they put on it. I wasn't going to drive back and fourth for them to put the powder on his foot. This last time around there was nothing to address, I can't FORCE a Dr to be hands on with my dog or tell her how to do her job. All I can do is post my experience. Jess notified me that she discussed my review with the Dr and she said the reason why she didn't touch my dog is because "he seemed like he was in pain" when he was walking normal, running and playing like normal, I noticed his nails were irritated and that was the purpose of the visit. (it should be noted these visits are months apart) my dog wasn't crying or limping or showing signs of pain, the only thing he was showing is nerves HE HATES this hospital because like I said, they traumatized him with the nail trim. Since she didn't attempt to physically examine my pup my partner offered to show her a video of an up close view of the issue we noticed and she didn't care to watch the video. She doesn't really seem like she loves animals based on MY EXPERIENCES. My first visit he was excited, sniffing and now when we are there he try's to bolt out, he does not like it here. When I received the phone call today I thought they were following up to check on how my dog was doing. Instead it was because of my review. Jess was respectful and nice.

I have several dogs, and I've been to a lot of vets. This is my favorite hands down. I drive about…read more30 min each way just to use them. They are very reasonably priced and don't pressure you to do extra things that aren't necessary. They educate you and give you options. They're always patient with my 1000s of questions, and are always able to squeeze me in, frequently even same day notice. Most importantly, I trust their judgment. I have struggled with local vets being bought by corporations and the service declining as a result. This vet is locally owned and the service shows it

Dr. Christine Gerst does not care about your dog's health no matter what research and science says…read more She is very rude and has an attitude, and leads with that. She doesn't lead with facts or actually caring to do what the best thing is for your dog . She will not even try. She only forces procedures and costly protocols that are unnecessary for your dog. She is fast to take the money but will not help otherwise. I will be making sure to tell people not to go here to look out for others. She is not a nice person or somebody who should actually be in this field. You should at least care about doing what's best for an animal. She doesn't at all. She was extremely haughty and condescending. As soon as I walked in the energy of the office was off. It's a hole in the wall for a reason. She just lost out on so much money because of her awful attitude.

Today was our first visit to see Dr Gerst. Our dog was having an ear issue and our cat was having…read morerespiratory issues. Our cat had a terrible allergic reaction to the medication she was given and we had to rush back to the office after hours. Dr Gerst and her staff are absolutely amazing. Dr Gerst went above and beyond to help our cat combat the reaction. After 5 hrs and numerous injections we're home and our cat is finally resting. Thanks Doc!!

After using this hospital for our precious dogs for several years, we will never return. Our baby…read morewas diagnosed with an aggressive cancer, and we chose palliative care at home for her remaining days. When I called to inform them of her passing and to ask for guidance in appropriately handling her remains, I received no help nor did we receive sympathy in the phone conversation. It has been three months with no condolences; no phone call, card, nothing. We are beyond sad over this treatment from this hospital. We have returned to Dr. Herman at VCA Sunset. He is the kindest, most professional human, and he was the reason we ended up at VCA American River to begin with (he later moved to the Sunset location). VCA American River is not what you want to contend with when you are in the throes of unimaginable grief. We have given this painful experience considerable thought prior to leaving this review, as we do not want fellow pet parents to feel this way in the event they must endure losing their baby.

This is not an animal hospital and is incapable of treating pets with abscess Doctor was incapable…read moreand afraid to draw biopsy for testing even. Ultimately my pets condition was resolved with antibiotics and abscess drained on it's own while waiting to get in with a different veterinarian somewhere else. The vet should have at least drained the infection but she was too afraid to touch it. She was also very rude and unhelpful.

Amazing service and availability, able to get appointments as needed and they are willing to work…read morewith you and okay with whatever your budget is as far as not pushing extras (but politely still offer). My pets are less afraid of going here than anywhere else and our family all love the staff. 10/10 recommend

I am beyond heartbroken to share that my cat passed away under the care of Dr. Gill. This…read moreexperience was marked by medical mismanagement and a lack of transparent communication. Initial Negligence: Stitches were removed prematurely, leading to unnecessary complications. Mismanaged Treatment: After a diabetes diagnosis, Dr. Gill opted for an expensive, non-insulin medication despite my cat's visible decline. We then were told to wait two weeks before switching to insulin; by that point, his blood sugar was critically low (80) and he had stopped eating. After spending thousands, I was asked for an additional $600 for tests to "potentially" diagnose leukemia, only to be told to euthanize him moments later. It felt as though we were being milked for fees while our cat was dying. The lack of urgency and the questionable treatment plan lead me to believe this office is more interested in profit than animal welfare. Please protect your pets and go elsewhere.

The very first time I took my cat to this vet, I could sense something was off. Not only was it 2…read moreor 3x the price of previous vets, but I couldn't sense the animal love as I usually do. .. Even though my baby, Cezar, wasn't due for blood work, I loved him so very much and had some extra money and just wanted to make sure everything was okay. Turned out he was a very healthy boy and I couldn't have ever imagined 2 months and 7000$ later, he would no longer be with me. I miss him every single day, and beat myself up over picking a different vet. Ive never left a yelp review, but if this will save the life of another precious baby, I will do it again and again. There are so many great vets in the area and it's not worth the risk. Xx

This was a great vet office years ago. I just took my dog in for a rabies shot and the staff was…read moretalking about me and my my family. They did not know I was in the office. Changing vets. Very unprofessional.

Friendly neighborhood veterinarian with great staff and vets that truly care about your family…read morepets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet.

Nobody is perfect but Mercy Pet Hospital Fair Oaks is pretty close. To be open and honest, the only…read moreissues I've ever had were when there was a visiting vet who was not part of the Fair Oaks team. Even then, permanent staff always followed up with me. The entire team at Fair Oaks cares deeply about all animals and their owners. The vets are knowledgeable and patient and take time to explain things and help owners work through difficult decisions. They have supported end of life care and release for two of my pets. Dr. Lennon worked with me to help me make the best choice for my 18 year old cat when I wasn't sure if I was doing the right thing for her. My primary vets are Lennon, Kian, Linnet, and Woodson. All fantastic. Claudia at the front desk is a gem. Emily the vet tech is amazing. They all are. This is one of the most compassionate teams I've ever encountered. I am a terrible patient mom, when my pets are sick I become anxious aaaand often short and frustrated. I try not to, but it happens and the team still supports me and helps me get through it. In terms of pricing, I have found it to be very reasonable. They recently modified their dental and care plan options to make treatment more affordable and manageable. Estimates are always provided prior to treatment so you know what to plan for. Discounted pricing for cash payments, and they are speedy when providing information to insurance companies. When I can afford it I absolutely buy the team coffee for vet tech day (the WHOLE team) because they deserve it. I often hear people complain about the cost of vet care. I don't think folks understand the base costs of operating an animal hospital, from paying employees a livable wage (do you want the people caring for your animals having a chip on their shoulder because they can't afford rent?), insurance for the business, equipment and materials for lab, X-Ray, surgery, etc. etc., the cost of leasing the property and more than I'll list. It's incredibly expensive. Mercy Pet Hospital does its absolute best to keep costs down. I don't trust anyone else with my fur babies. If you have had a different experience with Mercy Pet Hospital Fair Oaks, I would give them a second chance.

I have been coming here for years now…read more They are always attentive and take good care of my Yorkie Simba. The doctors are very kind and go above and beyond to make sure the animals feel comfortable. They are very thorough and straight to the point.

I had an appointment today with my sick cat. They did a thorough exam, blood test, and other…read moreprocedures. I feel all staff and the vet were kind, informative and professional. I highly recommend them to all pet owners.

New client experience : Two thumbs Down…read more I was interested in visiting this office because of the free first consultation & my annual responsibility, to pick up a year's worth of flea and tick medication (Bravecto or a prescription from chewy). I MENTIONED THIS CLEARLY TO EVERYONE I SPOKE TO. - Initial nurse was a total sweetheart, young and full of spirit - Doctor walked in jittery and sped up like she was trying to calm down from running - Speaking to me that way was super uncomfortable & condescending. When Doctor Susana Marshall DVM asked me about all the ways i was taking preventative measures for my pup, I knew that she had not reviewed any of the information that was gathered by her nurse receptionist on top of the eight years worth of health certifications and documents i brought in correct order since 2015. Up sold for 90% of my 15 minute visit on future vaccinations, future rehabilitation centers and given information I didn't ask about. My dog has been on heartworm preventative for eight years somehow I was charged $100 for a heartworm test that came back negative. After realizing i was charged $410 in the midst of everything happening so quickly I realized later, I left without the flea and tick medication. The only thing I came for. I called that day. No one answered. I called the next three days playing phone tag with this foul mouthed & disgusting attitude filled person named Joan. I told her I prefer to speak directly to the doctor not to waste time however Joan was confident she could help me. She couldn't infact help me & showed more interest in provoking a polite turbulence over the phone. Her energy is passive aggressive & instigative. She hung up on me without saying goodbye on our last chat which says a lot about a person's character, let alone a receptionist. I was calling to see if my second puppy was in danger from being around my first, since I wasn't told to keep them separated. But that one was infected? Overall, it was very cute to see his name on the welcome sign coming into the vet, but I would not recommend anyone supporting what's going on at this clinic. As I said on my last phone call with Joan, if I didn't hear from the doctor by the end of day, I would be opening a claim with my bank and that is exactly what I have done. They have 45 days to respond and I'm sure they will Not because they did the wrong thing and want to rectify - but because they want to avoid a negative chargeback score people! Businesses look really bad when they have chargebacks to banks so they will try to negotiate with you (the client) as if they didn't do anything wrong. They stand on very little morality and no humanitarian grounds. I will be filing for a full reimbursement. Ps. The eight years worth of medical records are completely out of order. Torn folder is destroyed and the receipts are Unstapled. It's going to take me a handful of hours to put everything back together.

Had a phenomenal experience here. Everyone is SO friendly and you can tell they love animals. This…read morewas my kitten's first vet experience and they were so sweet with him. To help him get comfortable they gave him treats and after his appointment, they even sent him home with a little blue mouse which is now his favorite toy! Can't wait to bring him in again and I think he'll be happy to go again too. I'm already making plans to bring in his older sister.