I have been going to DR Dater for about 10 years. His office staff is friendly, easy to work with,…read moreand I have never had a billing issue. I find his recommendations accurate and he is always explaining what he is doing as he works on my teeth. Whenever I have needed work in between appointments they have been very flexible in getting me in to take care of the problem. I would recommend this office.

My first exam and cleaning were ok...cleaning not as thorough as another dentist in Rockford...but…read moreDr. Dater accepted my Healthy Michigan insurance. He convinced me I needed a crown, quoted me a price and said insurance would not cover it. I paid, but subsequently got a substantial refund from his office. When I called to inquire why the refund, I was told insurance was BILLED BY MISTAKE and he was forced to take a write off. So Dr. Dater would have never told me I was entitled to a discount except someone in his office messed up. I had another appointment for check up and cleaning 6 months later, and at the last minute his office called to say they no longer take Healthy Michigan insurance. Money hungry and greedy... and I see he and staff took cruise to Bahamas. I would NOT RECOMMEND THIS PRACTICE.

I started at Cannon Family Dentistry after I had moved here and was recommended to go to Dr…read more Fisher. I was having trouble with my bottom 2 middle teeth. He was able to take care of it and never had to go anywhere else. I'm not sure but I believe he had retired but I never received a notice about it and had another Dr. check my teeth and I was sent somewhere else which was quite aways from his office. Needl ess to say, I will not be going back there. There are dentists right here where I live which will be closer for me.

I had a front tooth get chipped and the Dr. was able to correct it and make it look original all in…read moreless than an hour!

We have been with Dr. Eagle for years. He and his staff are professional, friendly, efficient and…read moreprompt. He employs the latest and best technology available for Dentists. His honesty, fairness and kindness is truly amazing. LARRY P

I feel I receive the best care at Jonathan Eagle, DDS. Everyone is so kind and efficient from…read morereception to checkout. The waiting room and treatment rooms are clean. The technology is first rate. My cleanings & exams are thorough but gentle. Thank you for keeping my mouth healthy.

We love Williams!!! Always so friendly every time we go in and always so quick! All our teeth look…read morefabulous thanks to their great service. Dr. Williams is an amazing guy and answers every question we have. No complaints!!

Very kind and professional staff. Appointments are always timely. Lovely, bright waiting area with…read moreentertainment area for kids. We love this orthodontist and his staff. Could not recommend more.

Excellent care and staff. I would recommend Roots Family Dental to anyone looking for great dental…read morecare.

From the extremely competent office manager to the dental hygienists to the doctor with terrific…read moresocial skills, the office is warm and inviting. The Dr. isn't pushy, but is very knowledgeable about what should be done for dental care!

I love Dr. English. He is super nice and will sit down and make sure you know what is going on and…read moreexplains everything. He is not one of those flashy dentists that want to do thousands of dollars in unneeded work. He is just a good simple family dentist. I've been his patient for nearly 10 years now and I don't regret it.

I had a few bad experiences before finally finding Dr English, that was 7 years ago and I will be…read morestaying at this office! Love this office, love Dr English. He is very sweet and actually cares about you as a person, not just a patient or customer. His staff is just as warm. The office is clean and I LOVE the fish tank in the waiting room!

Been seeing him for over 18 years. Great care and preventative education. Have had only one crown…read morefrom a previous dentist botching a cavity fill. Recommend.

If a 0 star was available that is what I would rate my experience with this office. I had a…read morecleaning and x-rays in January 2016 and apparently it took them 2 years to reach out to me for an overdue balance. Once they contacted me in DECEMBER of 2017 after $200 of overage fees were accumulated, they took multiple weeks to respond back to me any time I emailed them about the situation. Stating that it was my responsibility to somehow know of this charge when neither the insurance company or the dentist office reached out to me for over 2 years. They had my phone number and email, yet they just allowed for the overage fees to accumulate before reaching out to me. Their last response to me is below -- After I expressed to them that 1. I don't have access to my metlife account as it was under my step dad and I don't have the insurance anymore 2. They have claimed that they reached out to me within the 2 years but I have yet to receive a single email or call from them. 3. They are now threatening to take me to small claims court over a $40 xray. They are completely inconsiderate, refuse to return my phone call on the matter and frankly don't deserve any business from the Grand Rapids area. --- I do hope you will understand that I can not always drop all my working responsibilities to play this game of email tag about a bill you owe. I have attached a few more pieces of information that might help you understand that we have done everything we possibly can to collect this debt, including all my efforts to date, and yet, still no payment. That is why there needs to be finance charges. Check your credit card statement or phone bill to see what vendors typically charge for a finance charge. 1) One attachment is a copy of the EOB as published on the Met Life website. It was very easy to access, and you even could still see it today. It clearly shows what was billed, what was paid and when it was processed. All within 1 week or your visit, so no time delay by Met Life. Met Life sends a copy of this to the subscriber first. 2) A second attachment is our patient ledger. As I have explained to you in earlier emails, a finance charge is automatically generated by our system whenever a statement is printed. You can see for yourself how many have been generated by our system. (Your visit was in January 2016, the first statement was sent in February. Not until April did the finance charges begin to be assessed.) I don't know why you didn't pay? 3) A third attachment is from our system's Office Journal. It tells us in specific detail about the history of interaction on your account. It shows the early stages of all this attempt to collect this debt. We have been attempting to get this debt paid for over two years now, and frankly, it is not up to me to prove it to you. Even though I don't mind doing so, this is not a question of if you owe us this money. This last page got a bit hung up in the scanner, but that information is not relevant to your statement history. If we have not received $____ (two more finance charges) by April 15, 2018 I will assume you would prefer to solve this in small claims court.

I switched to this office in the past two years and every service provided has been amazing! I have…read moredental anxiety and made them aware at my appointment before getting a filling. I told them how they can make me feel comfortable and they ran with it! I no longer feel extremely anxious before my appointments and actually look forward to my cleanings and even restorative care! The staff, doctors, and every hygienist I've communicated with has been so sweet and caring. Calvin is the best hygienist and takes all of my needs into account at every appointment.

I have been going here for years but customer service has declined recently. Communication is poor…read moreand the team is no longer focused on proactively addressing any concerns with my teeth.