Just happened upon this incredible lighting store when driving on Biscayne Boulevard. Such an…read moreintetesting selection of lighting and art. The owner, Amiad, was so friendly and helpful. The LED and crystal chandeliers and fixtures are stunning. They also have a large collection of art made with crystals that catch the light and shimmer as well as some.custom pieces. I strongly suggest you make a trip to see this awesome shop.

Clients since 2011 I believe. Sadly the owner or manager (I'm not sure) has become cold and treat…read morecustomers with bad attitude, after a couple of minutes and questions he gets irritated, if you say "I'll come later" or something like that we will make a a disgusted face, like you are bothering him... prices are 20% above market, everything you Google is cheaper online.

I'm officially downgrading this to one star, because at this point the issue isn't a bad day--it's…read morea pattern. Shopping at this location genuinely feels like living in the Twilight Zone. The customer service swings wildly between great (see my previous positive review) and completely unacceptable (see the review before that--and now this one). Today firmly landed in the latter category. I stopped in, as I often do, to check out the holiday clearance and see what's being rotated in for the new season. I usually end up spending money here, especially on end-of-holiday items. Instead, I walked into a store where no one greeted me, despite four or five sales associates standing around talking to one another. Customers were ignored--except for one individual who was getting a lot of attention (maybe a celebrity, maybe not). I asked four different employees for help. Each one brushed me off, pointed vaguely in a direction, and disengaged. When I asked for a basket, I was told they were "in the front," with zero effort to assist further. The store itself didn't help matters. It looked disorganized and disheveled, which is surprising given how many employees were on the floor. Holiday merchandise was scattered instead of consolidated. No name tags. Only one associate wearing an apron--and she looked just as confused as the cashier, so I didn't even bother interrupting. I like Williams-Sonoma products--especially things like their pop-up sponges and kitchen towels--but I'm increasingly realizing that the experience is not worth the merchandise. Competitors in this same category simply don't deliver service this poor. At this point, I honestly wonder: does corporate even read these reviews? Do they care? Because if they did, this level of inconsistency--bordering on indifference--would not keep happening. Unless something changes, I don't see myself returning to this location. It's not worth the effort.

I stopped shopping here because the employees never greeted us, were always preoccupied, and never…read morefriendly. It is a shame because this is my favorite store but l will seek other locations

I stopped by the Floor & Decor in Miami Gardens while I was in the area. Since I'm remodeling my…read morebathrooms I was looking for specific tiles and accent tiles. This location is much less busy than the Kendall location (closest to me) which is nice shopping around without the crowds. I went straight to the bathroom tile section and initially couldn't find the tile I was looking for. After asking, I found out that specific tile I liked in the Kendall location was on markdown in the Miami Gardens store. That turned out to be a win for me, I was able to buy the tile for half the price compared to the Kendall store. It's good to know that depending on the Floor & Decor locations, some styles may be discontinued or on markdown since market demands are different. Definitely worth checking different locations if you're shopping for remodeling. The representative helped us out tremendously. We were in and out within 30 minutes.

The last time I did a major remodel was during the days of Expo. The designer helped me with major…read moreconstruction. I haven't found the right fit since then. My contractor recommended Home & Decor because of selection and prices. I went to a location in Broward one day and got some help but not really the help I needed. Today I made an appointment with a designer, and per Chat the store on 167th has the largest selection. I was lucky as I got an appointment with Yasmin. I suggest you call the front desk to get an appointment otherwise you get voicemail. Why was she 5 stars? Because she listened to MY needs. We purchased flooring for the entire house and a bathroom remodel. Very genuine person. She offered many options. If I found a lower price alternative she did try to steer me, we discussed pros/cons. I have other projects besides my personal home, and I feel comfortable in calling her and transacting via phone if necessary. The second person that was amazing was Jessica. We had trouble getting our credit card approval because of security freeze but she was able to help me through it. She offered alternatives ie 6 months, 18 months or a few years. All based on individual needs. I expect for an investment property the longer period may make sense. Jessica's understanding of the business aspect was excellent. Yasmin sold me on her services Jessica sold me on the store. I hope Floor and Decor recognizes such excellent employees.

I have a rental property around the corner from this location and stopped in to purchase paint,…read moreepoxy, sealants, and other materials needed to get unit ready for new tennants. I went in around 3 pm and no other customers were in the store, only four employees. It was difficult to get someone to help me out! The gentleman , that finally I was able to get the attention of was rude and not able to help with anything , nor did he want too. The other employee I encountered was just as bad . I always went to this store over Home Depot bc in the past it was quick ; reliable service. This was the opposite .... Hopefully I have better luck at Benjamin Moore down the street .

Great service. Great paint. The best!! If you're going to spend so much money on labor, you should…read moreuse the best paint. I never thought there was that much difference but now that I've painted the exterior of my two story house with Sherwin Williams, I can truly see the difference, the quality. The best customer service at this location.

Excellent customer service. It is my second time here and they're always very very accommodating…read moreand knowledgeable. They are very nice and always make sure I get what I need.

Salesman closed in my face Very rude…read more I ask very kind They ignored me I believe is not the way to treat a customer who purchased a lot

Juan behind the counter, patiently showed us the different designs that they had available for…read moreilluminated bathroom mirrors for our bathroom renovation project. After looking at several designs and prices we made our decision for a particular maker and model and placed the order. We can't wait to get the mirrors

My wife and I appreciated the service we got here. They have a lot of knowledge of everything they…read morecarry. They delivered what they promised . We remodeled 2 1/2 bathrooms and got everything from them.

Best door company. door collection is fire . All doors . interior and exterior are in stockread more

Gari and the team at UnitedPorte were amazing to work with. They took the time to help me choose…read morethe perfect doors and made the whole process smooth and stress-free. Great customer service, beautiful modern products, and very professional installation. Highly recommended!

The staff are always very friendly and welcome you every time you enter the store. Even better,…read morethey remember you from your last visit so you don't have to explain your situation to them over and over. Great prices on all the supplies we need for the pool. The free water analysis is a life saver.

I have been struggling with green algae for two months. Taking Multiple trips to this location and…read morespending a lot of money on assorted chemicals and nothing changes. Went to another pool store where they have multiple brands of chemicals NOT just the water downed house brand pinch a penny offers. In one weekend the pool was clear- save yourself some money and more importantly your valuable time. This is what we used, killed all the algae in the first shot. Adios pinch a penny-