I chose Dr. Kevin Smith after researching migraine specialists and was hopeful his surgery would…read morefinally provide relief after decades of chronic migraines. Unfortunately, my experience has been deeply disappointing. Not only did the surgery fail to improve my migraines, but my sinus symptoms are now worse than before. I now have to perform daily sinus rinses, something I did not have to do previously. Before surgery, I specifically informed the office that my annual insurance deductible had already been met, and I confirmed that directly with my insurance company. Despite that, I was still charged what I believe was the deductible. Since then, I have made numerous attempts to resolve the issue by phone, email, the patient portal, and even by sending a formal letter. To date, I have received no meaningful response. As disappointing as the surgical outcome has been, the complete lack of follow-up and communication afterward has been even more frustrating. Patients deserve not only competent care, but also accountability and support when concerns arise. I sincerely hope no one else has the same experience I did.

Dr. Smith was very patient and attentive to my situation. I was very fearful of having my vocal…read morechords scoped because I had it done before. Dr. Smith was so gentle I could have it done again. He also has a top of the line scan that is very clear. As he showed me details of my deviated septum he was not rushed and was very thorough in his explanation. His office staff was super nice and professional. His office sparkles it is so clean!

I had an excellent experience with Dr. Ben and his entire staff from beginning to end with my…read moredeviated septum procedure. Dr. Ben took the time to explain everything clearly, answer my questions, and make sure I was comfortable throughout the entire process. Both Williams were amazing and incredibly helpful, and the entire staff was professional, organized, and attentive. What really stood out to me was the level of personal service. From the follow-up calls when I first scheduled my appointment, to being given Dr. Ben's personal cell phone number in case I had any concerns, to the personal phone call from William before the procedure, every detail was handled extremely well. The entire office is truly dialed in. You can tell a tremendous amount of time and effort has gone into building a team that works together so well and consistently provides such a high level of care and service. It has been impressive to see someone who is truly great at what they do. I would highly recommend Dr. Ben and his team.

Upsell city and they overcharged me according to my insurance and haven't responded for reconciling…read morepayment

My fiancé Chris went to see Dr. Sana after years of no sleep and minimal breathing through his…read morenose. We first made an appointment with the office staff which is extremely helpful, nice and caring. After the first visit, he immediately found the issue, scheduled an allergy test and proceeded with surgical measures. The process was so seamless and Dr. Sana ensured to explain everything little by little so we understood exactly what was happening. Even after surgery, the staff and Dr. Sana have been very attentive to ensure he is healing well. They have a text function to make the process so much easier when it comes to questions and they respond same day, it's so convenient. I would recommend Dr. Sana to anyone!

Do not go to this doctor. All they care about is making money off of you. Did all kind of test and…read moreprescribed 3 different medications, 2 were basically the same. Had me come back another day for hearing test...another copay. Dr. Sana said it's allergies related and wants me to come back yet again to do an "allergy test". Meaning another charge to the insurance. The hearing test results were stress related, he didn't know what to say. The man don't know what he's saying, just throwing out a bunch of nonsense! NEVER WILL I GO TO THIS DOCTOR!

I usually don't give one star reviews, but if I have to walk out in an establishment, I feel it…read moredeserves one. Front staff left me with such a poor experience I left. I truly cannot comment on the actual pratice just the front staff. I arrived early for my scheduled appointment and was asked for a copy of my insurance card which I had left my desk. The younger first lady on the left with colorful keyboard was the person who I encountered. (I say this after working in medical offices for 8 years but having an at least pleasant or neutral demeanor was always a requirement in any place I worked as the first impression and representation of the Doctors.) I let the lady know that I had left the card at home. I did have a secondary insurance card. She was very adamant that I needed the physical card for the first one or emailed digital. Problem solving- I asked her if I could give her the information verbally, and she had said no, she already had it from my referral, but she needed the physical card. (As somebody who has billed insurance also 8 years I don't understand this) I asked would it be possible for me when I ran home to send a picture of it and again response of no. The choice was bill my 2nd insurance (immediately would decline since its not primary and would need to refile.) Or come back. I then was able to pull up the website and show all of my information directly coming from the insurance website. She then said she still needed the digital card. I showed her where I pressed the digital card button and though it doesn't look like a physical card it has all the info on it. The same info that matches what my PCP already sent... The second older, more polished lady on my right sat down while we were discussing. The younger girl kind of seemed like she was asking her advice / complaining that I hadn't brought my things. She said well can I sent it when I get home? I said yes, I had offered that. The younger girl said a firm NO indicating I was lying to the colleague and I have never given that open in the 3 options and ideas I had given. I told the newer colleague she was kind (and she was, no issues) but I wasn't going stay after being accussed of lying. I left.

I have been seeing Dr. Jaecel Shah at Texas ENT Specialists for more than 5 years now. He has…read moreperformed several surgical procedures on me over that time, in addition to regular nasal, ear and throat issues. In all that time, I have never had a bad experience with him, his PA, his nursing staff or front office personnel (some of which have changed over the years.). If you want an ENT that takes the time to listen to the patients concerns and explains things in terms the patient can easily understand, Dr. Shah is the best. My opinion is not based on a single visit but on too many to count over the years. I highly recommend him.

He is one of the best most knowledgeable ENTs I have ever been to. He has treated me for over 23…read moreyears. Never a doubt about treatment or results. He is truly the best of the best!

We took our son there on referral by our Pediatrician (who we will be speaking with.) We showed up…read more10 minutes early after filling out their per-registration online. It took an hour and 10 minutes after to see the doctor. Dr. Douglis wanted to have a CT scan done on a 14 year old without life threatening injuries. This caused alarm in us because of the radiation concerns. Dr. Douglis's response was to google it again... Our concerns are valid and he certainly could have handled it in a much more professional way. The reality is NIH research shows that CT scans have added about 103,000 future cancer patients. "Using the UCSF registry data on individual CT exams and RadRAT, the team estimated that CT use in 2023 could result in almost 103,000 future cancers. If current practices continue, CT scan use might eventually account for about 5% of all new cancer diagnoses in the U.S. per year." https://www.nih.gov/news-events/nih-research-matters/radiation-ct-scans-cancer-risks On top of all of this, the office smelled, and was generally dirty. The picture of the Biohazard trash can was taken in one of his exam rooms, the day of this post. Avoid at all costs.

Dr. Chimenti was both thorough and attentive to my mother's need for hearing care. The office…read morestaff was both friendly and professional. We highly recommend this provider.

I was told Doctor would be late after I arrived. When he finally arrived, he came in like Cosmo…read moreKramer, spent a total of 4 minutes in the room, diagnosed reflux, and left. Nurse was about 12 and was definitely someone's relative and not an actual nurse. Making an appointment seems to be an 18th century process as it took about 15 just to find an appointment. 0/10

Just saw Dr. Briscoe today. He was wonderful. He explained everything very thoroughly and his…read morebedside manner was great. I was a new patient and was in and out without hardly any wait time. I'd highly recommend him. I'd gladly see him again for any future needs.

I definitely recommend Michael Briscoe. He is a fabulous ENT. He saw me for a broken or fractured…read morenose. He was so knowledgeable and detail oriented. He listened to my concerns about not wanting repairs or cuts today, but more so data and testing. He sprayed a medicine and numbing liquid into my nose. Then he looked in with a camera. Then he did a CT scan to show me the fracture and issues. He was very knowledgeable and friendly.

I was very disappointed with our experience at this practice. My daughter has struggled with…read morerecurring ear and throat infections, and we know her tonsils and adenoids are enlarged for her age. From our first visit, I felt the physician's bedside manner was lacking. He spent very little time with my daughter, and nearly all communication, including the preoperative instructions and answering questions was handled by the nursing staff. As a parent, I expect the surgeon performing my child's procedure to be available to discuss concerns and explain the plan of care. That did not happen. Our biggest concern came during the preoperative appointment when we were told that, after surgery, the only pain medication recommended would be over-the-counter Tylenol. I expressed that I was worried this would not provide adequate pain control and that effective pain management is essential to helping children stay hydrated, eat, and recover successfully after a tonsillectomy. The response was that my daughter would receive a lollipop to help numb her throat, but we were instructed not to use ibuprofen because of the potential increased risk of bleeding. When I mentioned that several families I know were instructed by their ENT specialists to alternate Tylenol and ibuprofen after surgery, I was told that this office follows its own policy regardless of what other physicians recommend. I was also concerned that the procedure was scheduled at an outpatient surgical center rather than discussing whether a children's hospital might be a more appropriate setting for a pediatric patient. I do not question the surgeon's technical ability or surgical skill. However, I believe postoperative planning and communication are just as important as the procedure itself. As a parent, I left feeling that my concerns were dismissed and that I was not adequately prepared to help my daughter through a successful recovery. For those reasons, we chose to cancel the surgery and seek a second opinion.

If I could give 0 stars I would. I came to evaluate my child for snoring and Dr Liu claimed that…read morethey were the largest most inflamed tonsils (grade 4) he's seen and that we would absolutely need surgery to remove the tonsils and adenoids (despite my son having no symptoms) - he then immediately left the room and did not answer any follow up questions. His nurse then proceeded to rush me into signing up for the surgery and scare me with random facts. I later went to a second opinion at texas children's hospital where they said that he did not even have grade 2 tonsils - and they xrayed his adenoids and found no enlargement. I believe Dr Liu and staff are con artists. The hospital confirmed we are not the first to experience this. I hope no parents let this man fool them into unnecessary procedures for their children.