Nice people employed there. Very helpful like old school people I have known. SERVICE, SERVICE & SERVICE! I'll definitely return for Gary! He was/is GREAT and very service minded! read more

I have been to this Michael Kors store not once but many times, with all those visits, I have been pleased and satisfied with their customer service, I believe it is something other high-end stores are lacking. MK products are in the highest quality and standard, having two sisters with exceptional taste, MK has sure "given" them some of the nicest bags, purses and shoes available in the market. My last visit at MK was when I was hunting for a perfume my niece had wished for her bday, the lady who helped me was extremely nice and helpful which I very much appreciated. I really don't mind the staff asking me if I needed assistance over and again, I feel that it's better them asking if I needed something else rather than being ignored. To sum up, This store is very clean, neat and organized, although not as big as some of the other MK shops, it definitely gives u a sense of luxury the moment you step inside. read more

I felt like I was pre-judged walking into this Michael Kors.. I had purchased something online for in-store pick up. As I entered the store, the worker there looked past me and did not acknowledge me. Seconds later, another customer walks in and immediately is greeted and was helped out. Sure, I was in a shirt and some sweats and not as dressed up as others, but come on. I should be treated the same way as all other buying customers. Disappointed. read more

Really nice service. I came here several times and everybody was so helpful. I love my Michael Kors little bag it looks so cute. They were nice and wrap that for us because it was one of gifts from my husband. Love it read more

Michael Kors - Love it - Accessories Near Me - Glendale, California

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An associate went above and beyond to help me to get what I want for my wife's anniversary present. His name is Arnel. After calling a few different stores and no one was able to help me, this gentleman somehow found the purse that I want at a store in Fresno and got it for me. I really appreciate his effort. It's good to know that there's an employee like this at this store. Thank you Arnel!!! read more

I was very impressed with MK customer service. I was assisted by Arnel. He helped me as I was deciding and trying on several purses until I finally decided on the black Brooklyn leather purse. Perfect size and multifunctional. It was so darn cute I had to buy it. I can't say enough but Arnel was top notch and very knowledgeable & super helpful. He even offered me water while I waited. Thank you Arnel and will definitely recommend you to my friends. read more

Michael Kors brand is truly taking over the accessories market for purses. I just have recently decided to jump on the band wagon and follow the popularity. Anyways, I visited this store yesterday around noon just to browse. When I walked in, I was greeted by Lara, who immediately introduced herself to me. She was friendly and told me that the new spring line collection is in the store, perfect pastel colors just for the up coming season. I had asked Lara if the store sells purse straps as the strap on my purse broke off. She told me the store does not but said that if I have my receipt and if my purse was purchased w/in the last 2 years, they can send my purse back to the company and they can fix it for me. She said the price may be around $15 (which I think is a good price to help salvage a bag instead of shucking out $300+ for another purse). After she gave me this information I thanked her and browsed the rest of the store. There is a section in the store with some of their purse styles and shoes that are 50% off (the Michael Kors location at the Santa Anita mall also has a 50% off section as well but not sure if all Michael Kors store has this). When I was about to leave, Lara said good bye to me and said that she hoped to see me again. Customer service was impeccable by Lara. Her friendliness made me feel welcomed and would want to shop here again. read more

Horrible customer service. I walked into the store looking for a purse to buy. The workers didn't even help me or welcome me. As I was looking, another lady walked into the store and she was helped right away. Maybe I'll look for a Marc Jacobs or Coach (the store next door) purse instead :-). read more

Wow! A great experience here at Michael Kors Glendale. I was on vacation over the Valentine's Day weekend, and came across glendale galleria. It is a gorgeous mall with nice variety of stores. This particular MK store was so nice! They were well merchandised, the associates were so friendly and knowledgeable. The manager even offered my fiancé and I some champagne while we shopped. I ended up purchasing a cute crossbody. The staff recommended a matching small wallet that fit perfectly inside the bag, they wrapped it inside a box with ribbon and the entire time I felt so comfortable and felt appreciated. In this day and age, it's so impressive to see a company and associate who value their customers. I recommend this store to anyone who is looking for a memorable experience! read more

Incredible service! The workers, specifically Lara, went above and beyond to help us. The store was very clean and well organized, especially during the holiday rush. Even with a large number of people coming in and out of the store, the workers did a great job of accommodating every one. Will definitely frequent this store more often! read more

While being the type of girl who's not really into designer things, unless once in a while something will catch my eye. Generally, I'm not attracted to these stores. But hey girls and boys, wear what you like! Don't be a fashion victim. Did you know you are a walking advertisement by heaving around something ugly that says "LVLVLVLVLV" and "MKMKMKMKMK?" /end of my silly rant .....However.... designer watches are my weakness. I have bought a couple Michael Kors watches because they are beautiful and fairly priced. I hunt down what I want online and go to the actual store opposed to online and/or department stores: + They usually carry all the models, if not more (special edition stuff) + They adjust the watch to fit your wrist + You can see the baby in real life! This location, had to mark down some stars - Attentive staff, but so in-your-face. - Another sales associate who was helping some else (never even looked at me) said to me from afar "OMG, THAT IS GORGEOUS, GIRL!!" ...uh wait, you don't even know what I'm buying.... girl... - Over-exaggerated and never-ending compliments. That's a good thing right? But so out of context here... haha! - Trying to make the store swanky and fancy by plating those tin can cookies + a mini bottle of champagne in the center. That is tacky. I personally don't prefer designer stores and I'm really not "paying for the service," but I don't mind as they continue to feed my obsession for watches :) (BTW, the rose gold collection here is my fav!) read more

They deserve ZERO stars. I came here this past weekend to purchase a new handbag with my father-in-law. I left absolutely disgusted. No one would wait on us. My father-in-law inquired about a number of handbags, and granted he has an accent, he speaks perfect English. We walked into the store and the employee's were not attentive at all. Most of the female employees stood around laughing and talking among themselves. We passed them a couple of times just to make sure they were aware that their were live people in the store, which was not busy except for one other customer. They completely ignored us. Despite the fact that we were in jeans in t-shirts them being inattentive was just ridiculous for such a high end store. If I am going to spend $1,000.00 on a handbag and you do not want my business, perhaps you should work at a gas station or something. *insert Pretty Woman clip "You work on commission, don't you? Big mistake, big, huge! I have to go shopping now"* It must have been a good 20 minutes until the manager Joseph helped us out. By this time my father-in-law was pretty upset. He point blank asked, "Is my money not good enough here?" After that, we were helped with our purchase and Joseph gave us his card. If not for him I would have written their corporate office to complain about the service at that store. Next time, we will do our shopping online and save them the commission they might have received from our purchase. read more

This Michael Kor's store location is NOT the typical snooty uptight luxury boutique amassed with judgmental SA's. IT IS QUITE THE OPPOSITE! A couple of girlfriends and I came here to check out the store and it is GORGEOUS. I love the lighting and the decor but most of all we were completely captivated by the warm welcoming SA's. Especially one in particular, whose name is Alex (LOOK FOR HIM IF YOU EVER VISIT). His service was aaahhh-mazing! He offered us champagne and goodies while being completely attentive to 3 different girls' needs. He was always more than happy to get all different types things to try out, i.e. shoes, hard to reach bags and offered great ADVICE not pushy sales antics. I really love the vibe this location gives out, they're all so friendly you can't help but want to come back because they're the type of SA's you WANT to give the commish to! I definitely recommend this store to everyone! read more

I was shopping for my vday gift because my bf left it to me to pick out my own watch since last year he picked it for me. I went to this store because macy's wasnt really trying to help me in finding the perfect watch. ani was the sales girl who helped me she was very nice and helpful and let me try on all the watches that i could have possibly liked. She never walked away from me and was very attentive. She knew the product too. After picking a watch they did not have a new one in stock, she called around and santa monica had one. We ended up driving out to santa monica place to the other michael kors store for my watch. They sized it for me there and i was very happy with my new watch. I left satisfied and happy. read more

Base to my knowledge Customer Service is a big thing now in days .. 2 days ago I walk in to the store looking for a cross body bag .. as I walk in .the female that works there n the two other guys that where just pretty much there dead staring at me n my daughter like if I was in the wrong place like if I can't afford to shop in there I had to engage n greet them because other wise I don't think they would had done it at all ..i had never felt so disrespected discriminated n unwanted at a Million dollar store. I strongly recommend that this particular place needs more friendly,engaging,welcoming employees because with the attitude that these people have I left without buying what I really wanted . Very disappointed.. read more

Customer service was impeccable here, ordered a watch online for store pickup. The girls at the counter were so kind and courteous. They went through all the details of the watch and were kind enough to set the time on it for me. They also gave me the little booklet so I could reference it at a later time. Very pleased! Will for sure be back for a wallet or another watch. read more

I came to the Glendale Galleria Michael Kors today, looking for a particular handbag I had seen at Santa Anita MKs two days ago (Wednesday). When I called SA MKs this morning, James indicated that they no longer had the item, because everything had been packed up on Sunday. Since I had actually seen the handbag when I was there, and I knew James was lying, I went to the Glendale Galleria MKs. What a WONDERFUL shopping experience. Talin showed me the handbag I was looking for and asked who it was for. Since it is to be a present for my 27 year old daughter, Talin professionally and respectfully suggested a different bag that would be more age appropriate. I am so glad she did, because even though I spent more on the 2nd handbag choice, it will make my daughter very happy. Talin wrapped it up beautifully and I am delighted. I have never shopped at MKs before. I only know that First Lady Michelle Obama wears his clothes and that he is a judge on Project Runway. However, the next time I want to get something for my daughter, I will look for Talin at the Glendale Galleria Michael Kors to help me make the right purchase. read more

Love this Michael Kors. Great selection, really friendly staff! read more

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If you're used to a semi-higher end experience where the staff brings products to you rather than the other way around, you'll really like this store. I came in here for an iPhone case, was shown to a display case where I waited, and was presented with all of the cases available in the store. I took my selecting and I didn't feel like anyone was hovering or anything like that. The actual craftsmanship of the case wasn't to my liking after I bought it back the next day. There was no fuss or anything, just a simple return. If I am ever in the market again for a fancy accessory, this would be the place I come to. read more

I've experienced better, BUT they do have great service....i won't deny that, because my mom and I were helped by like 4 people today (that gets annoying, but it's good). It can get pretty jam packed in there. Personally I love the Michael Kors at The Palazzo in Vegas. read more

Lana was very helpful in getting my purchase to me. She was able to research and get my handbag to me successfully. I was in this store previously, Lana put the extra links in my watch without any problems. Thank you Lana for always helping me when I come to Glendale store. read more

Arnell and Becky really made my day helping me out!!! I highly recommend coming to this location and I guarantee you they will give you some of the best customer service!!! read more

Want to give a 5 star shout out to Arnel with Michael Kors Glendale. I am located in Tampa, FL and was looking for a particular travel bag since January. I have been calling Texas, New York, Florida everyone just states sorry don't have the bag and that was that. Arnel went above and beyond to find the bag for me with no hesitations. He stated to me he didn't have the bag but give him a couple of minutes and he would call me back to see if he could locate the bag elsewhere. No other Michael Kors store that I called offered to do that. He even text me a picture to ensure it was the correct item. Thank you Arnel for having great customer service has most retail stores lack employees like you. read more

By far the best MK Lifestyle I've shopped at! All the associates are so eager to help you find the perfect gift, I'll definitely be returning ! read more

Special thanks to: Nicole Anahit Ani James Vanessa Have been coming here for a long time - great service and amazing attitudes. read more

The make clerk was very ill informed of the store's procedures. Not helpful. Was more interested in his phone than handling the transaction. Will not revisit this store. read more

Love Michael Kors. Such a big fan of their watches. Very luxurious looking but for a great price. Don't care for the bags too much. Very simple designs and I'm not a fan of the MK logos on their leather goods. Only really come here for the watches. Great customer service here. As soon as I walked in I was immediately greeted by an employee. One came up to me to ask if I needed help with anything. Then a minute later another one noticed I was browsing their jeans and told me that if I couldn't find my size they had more in the back they could pull for me. The staff here was super attentive and were really helpful in showing me some of their new merchandise. Nice and clean store layout with great customer service. read more

Michael Kors - Accessories Near Me - Glendale, California

Great customer service! Lara and Elizabeth are the best!They definitely go out of their way to satisfy you! Best human beings out there!

Loved the attentive sales specialist! They were so helpful and did everything with care. It was crowded because I shopped after Christmas for the sales but I still got the same attention as if I was spending thousands! Loved this experience! read more

Everyone was so friendly, helpful and knowledgeable! This is my preferred location because of the outstanding service they provide.

I just want to share a remarkable story about the AMAZING customer service that a lady named ANI at this location provided . I placed an order on michaelkors.com last Wednesday night and it wouldn't go through and I didn't understand why . I immediately called the number on the website page . I spent 20 minutes on the phone with the guy placing the order and I thought everything was fine . He told me that I would get an email with the order number. I never received one so the next day I called and got the order number . I never received an email so Thursday afternoon I called back and they said the order had been cancelled due to the fact I was trying to ship it to my mom in another state . I was never told that the billing and shipping address had to be the same . This is the worst customer service by far for an online company . They weren't willing to help me at all trying to get the bag to me on Friday so I could overnight it to my mom on Saturday in time for mothers day . I was fortunate enough to contact Michael Kors in Glendale California and got a lady named ANI on the phone . I had a brief conversation with her and told her my situation . She quickly said not to worry about anything that she could fix it all for me . She did exactly that . She was taking my payment over the phone while she had another employee call FedEx and arrange an additional pick up . She also gift wrapped it . The package showed up yesterday and I was able to overnight it to my mom . My mom received it today and was overwhelmed with the bag . ANI is the true meaning of customer service !!!!! If you ever want anything Michael Kors I would suggest calling her directly as they can ship anything anywhere . It appears that they can do much better than michaelkors.com !!!!!! Thanks again ANI and the Michael Kors Glendale California store !!!!!!! read more

Went in to check out the watches in this store! And had great customer service from Nicole Mazzola. If you have any questions at all go to her. She really knows her stuff! Super friendly and very informative read more

I just want to shop there all the time. They have the CUTEST sales guy there. I need to marry him :)

I love coming to this store every time I come in they always greet me and they ask me if I need any help. I love their bags and wallets. I would recommend this to store to any family or friends. read more

Their policy is horrible. They are suppose to tell you when you bought the bad and it's a final sale so there's no return. I bought a bag for a gift and the person doesn't like it. I took the bag for a return and they said that it's a final sale and not return. Aren't they supposed to say that when we were buying it after and took us to look at the receipt. What's the point to look at the receipt after you bought it and can't return it. HORRIBLE AND I DON'T EVER WANT TO SHOP HERE AGAIN!!!! I WOULD GIVE IT NO STAR IF THERE'S AN OPTION FOR THAT!!!! read more

The moment I walked into Michael Kors Glendale I felt like I had white glove service. Everyone was attentive and knowledgeable and ready to help. I explained what I was looking for and and they helped me narrow it down to a few options. I bought new espadrilles type flats and a large black tote for work. I will go back to Glendale Michael Kors just for the great service and I live in LA 1 mile from the Beverly Center location. Special thanks to the store manager Lara who took time from her busy schedule to help me!! read more

I went in for buy my birthday bag.. Nicole was so helpful and friendly beyond best customer service I ever had all the associates for all so nice and sweet great job girls read more

All employees who work here have no personality. Not helpful at all. They don't speak. The entire store was very messy. Bags were not presentable at all. But upon walking in they're all hanging out in a circle chit chatting. They didn't even notice people walking in. No greeting. Won't come here again that's forsure. read more

I wanna give them 0 star. I'm a loyal customer from Keara. I like her and I bought a lot from her. But today a girl named Ani broke it. Her service really sucks. I'm a foreigner my English is not very well, she spoke to me very fast. My friend Keara was off tonight and I asked other workers to help. They gave me a displayed bag and I checked between the two displayed bags. At last I found the better one was dirty. So I asked they guy to clean it. I said very politely, can u please try to clean it for me? I really want it. He brought it back and i don't know how he cleaned. He failed. I said let me clean it. And it was easy to clean. I asked why I clean it so easy and you couldn't. I'm not happy. I came here only bcz I like Keara. She is my friend. I chose your store only bcz I like here. But today I'm disappointed you provided me bad service. Then another girl named Ani came and talked with me in English very fast , I can't understand very well, but she meant that's your choice if u feel bad you can go away don't buy it. She said you are not nice to us . Am I rude? I'm not happy they didn't clean it for me , about their bad service, I can't say? If I say, I'm rude? Later I talked with my friend, she called Ani , then she text me, she said next time she will kick me out of their store if I come again. I'll write to MK company to tell them how rude their workers and how jealous between them. How rude they were to a foreigner. Ani is racist. She spoke bad words so fast . Don't know how can she be a leader. read more

Had an incredible experience here with the whole staff. Friendly, patient and polite. I bought a bag for my mother last Christmas and wife this Mother's Day and could not have been happier with the service. I've worked in retail in visual departments for over 20 years and I must say who ever is in charge of merchandising at this store is very talented. I walk in & the store is clean, fresh and new. Something is always different. Couldn't say one bad thing. read more