I had a smooth test drive and purchase experience. The salesperson was knowledgeable and answered…read moreall my questions. But after driving off the lot I noticed a small electrical glitch with the infotainment screen. When I called the service department to schedule a fix they were dismissive and booked me out a month. It took three phone calls to get someone to honor the pre-owned inspection they claimed to have done. Love the car but the after-sale support is lacking

I had a good experience purchasing a vehicle from this dealership but their service department is…read morethe utter worst and I could NOT recommend that anyone goes to this dealership. My new Jeep was having a coolant loss issue and the soonest Bayside Jeep could look at the vehicle was in two weeks. Is that the way you treat one of your customers with a serious vehicle issue? The answer is no because a loss of coolant can be fatal to an engine. When I asked to speak to a manager to escalate this serious issue I was told that no one was available and that I would get a call back. Well that was 4 days ago so I took my Jeep to another dealership for service instead who was more than happy to see the vehicle right away. And guess what? It was a serious issue that needed to be immediately addressed and driving the vehicle further could have been a big probelm. Needless to say, stay away from Bayside Jeep because they do not stand behind their own customers

From the very first phone call, everything felt different--in the best way. I asked a few specific…read morequestions and explained my situation as a business owner and working mom with very limited time. The salesperson actually listened, did their due diligence, and found me exactly what I was looking for. The next day, they delivered the car directly to my place of business. Every single piece of paperwork was handled and signed right at my own desk. No wasted time, no back-and-forth, no sitting in a dealership for hours. It truly couldn't have been easier. Professional, efficient, and respectful of my time. This is how car buying should be done. Highly recommend.

Had my car towed there after repairs from another dealership in Ma and they refused to repair it…read more So much for a top of the line manufacturer.

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

Great team. Ready to work for you. Demetri did a great job. Good luck with your new Subaru.read more

I've always had Hondas but I was introduced to a Subaru from a friend. She had 3 Subarus and loved…read morethem so I decided to try one too. I heard they are reliable and strong. Jackson in Sales was amazing! He was very polite, informational and very thorough. He explained all the features and I knew I was going to purchase a white Subaru Forester from him. He gave me a good price and because I was a teacher, I was able to get another discount as well! He said I couldn't get my car because it wasn't available at the showroom and it would take 6-8 weeks for my car with more accessories. He called me a few days later and said I can get it this week! I was so excited! Jackson was so helpful and informative and knowledgeable about my car. Star Subaru gave me a special with my warranty and I drove off that day feeling so excited and safe. I totally recommend Star Subaru and Jackson is the man to see!

With the help of Mr. Jeff Schull who was my sales rep I was able to find the vehicle I was looking…read morefor. The process was seamless. I will definitely be doing business here again. Thank you Mr. Schull. I appreciate your attention to detail.

I had a great experience at Star Hyundai thanks to Andy Gwon. From the very beginning to the end of…read morethe process, he was professional, attentive, and genuinely cared about helping me find the right car. I ended up purchasing a 2026 Hyundai Palisade, and even though the dealership was very busy, Andy still made time for me. He sat with me in the car and walked me through all the features, making sure I was comfortable and confident before I left. I'm extremely happy with my purchase and the service I received. I highly recommend Andy to anyone looking for a Hyundai!

My salesmen kept me there for 6 hours and promised me the world. He wasted my day and time. In the…read moreend he ordered the wrong colored car. He didn't listen to a word I said and was trying to push me to buy what they had in the lot. When I didn't want any of those he pretty much wrote me off, saying that the model I want would now tale months to come, if I were lucky. For a salesmen to pretend to provide great customer service and then drop you like a hot rock once he didn't make a quick sale to meet his quota was mind-blowing.

From purchasing the car to the first service and buying additional parts from the parts department,…read moremy experience was first class. Everyone was accommodating, pleasant, professional and knowledgeable. This is my 3rd Camry I bought from them. 1996,2007 and now 2025. I got over 280K miles on the first 2 cars. The 2007 is still running and in beautiful condition. I gave it to my grandson.

I originally went to Bayside Volkswagen back in 2015 to return my Jetta at the end of my lease…read more Because they were so easy to deal with back then. I came back the last week of June to finance a new Jetta. There was a great deal going on at the time, 0% APR for 6 years and the first payment didn't need to be made for 120 days. Silvano was our salesman. When we came back in to pick up the car on Tuesday, June 30th, we were sold on the tire and wheel insurance. They needed to create a new contract to add this on, and forgot to let VW finance know that we were taking the 120 day delay in payments. When I received a bill, I emailed Silvano and he emailed me back saying he was going to deal with it. I then received a phone call from Angelo the manager on Thursday, July 16th asking if it was important for the 120 day part because it was a lot of paperwork for him to do and he obviously won't make me pay the fee to change the contract since it was their fault for not adding this to the original contract. I told that I wanted him to proceed with the paperwork and I was glad he wasn't going to make me pay the fee. He said he would call me back to let me know where he was with the paperwork for us to come in and sign the new contract on Friday or Saturday. I received an email on Friday morning, July 17th from Silvano telling me to call Angelo, which I did. I left a message for him and have not heard back from him. I emailed Silvano asking when I should receive my registration for my car on Monday, July 20th and I haven't heard back from him either. It is now Thursday, July 23rd and I still have not heard back from either Angelo or Silvano. They basically drop you once you drive off with the car. UPDATE: It's amazing what a review, especially a negative one, can do. Lo and behold, the next day, Friday, July 24th, I got a call from Angelo saying that the paperwork was ready. He even joked saying "I bet you thought I forgot about you!" We went in on Saturday and signed the paperwork. As we were leaving, he made sure to ask me if we were still friends. Considering that was the first time I actually met him, I didn't know we were friends. Angeloeven called me today to ask me to update my review. Silvano did check in with the DMV for me and emailed me to let me know that my registration should be arriving any day. I would definitely go back to Silvano. He was really nice and didn't try to push up sales on me. He's the reason I updated my review to 4 stars. If you do go to Bayside Volkswagen, use Silvano.

Hostile management, aggressive interrogation, and complete lack of respect…read more Proceed with extreme caution if you are considering Bayside Volkswagen. I visited the dealership to negotiate a lease on a 2026 Atlas Cross Sport. After working through options with a sales associate, we pivoted to an SE with Technology model and proposed a fair, realistic lease target. At that point, General Sales Manager Angelo Alexiadis stepped in. Instead of negotiating like a professional, Mr. Alexiadis engaged in aggressive interrogation tactics and blatant verbal intimidation. Rather than discussing numbers transparently, he repeatedly questioned where I got my budget figures and implied I was not being truthful. When I confronted him directly and stated that his behavior was making me feel like he was calling me a liar, he explicitly agreed. Feeling completely disrespected and uncomfortable, I immediately walked out. Unprofessional, abusive, and hostile toward prospective buyers. Save yourself the stress and take your business to a dealership that treats customers with basic respect.

Absolutely terrible experience at Star Nissan of Bayside. I waited nearly 3 hours for what should…read morehave been a simple oil change, tire rotation, and NY State inspection. Before handing over my car, I checked the tire pressure--so I know for a fact the tires were never rotated, despite being charged for it. At this point, I seriously question whether the oil and filter were even changed. This level of dishonesty and lack of professionalism is unacceptable. What's worse is this isn't the first time it's happened--it's the second. And then they wonder why people leave 1-star reviews. Do yourself a favor and stay far away from these so-called "service technicians."

Wish i could Give 10 Stars, this was my first time financing a car and Justin was my salesman, what…read morea guy!! Make everything smooth no matter the circumstances he made the deal happen, alongside Christine and the whole management this has been a great experience, ask for Justin when you come here and he will most definitely take care of you and treat you like family!

I can't say enough great things about this Volvo location. The staff in general were great, but…read moreEliana, Branden, and Anthony who we dealt with are absolutely the best at their job. They helped get me into my dream car, the gorgeous XC90. I'm so thankful to you all for your hard work. I wish you all the best and I highly recommend going to this Volvo location if you're looking for a great deal on a beautiful vehicle.

I managed to get the last S90 in the area from Volvo Cars or Queens. My prior salesperson left the…read morebusiness completely but Zachary stepped in and was a knowledgeable and friendly salesman. He and Anthony made for a very smooth transaction. I've had nothing but excellent experiences at Volvo Cars of Queens.