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    Michael T Mason, DDS

    4.6 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Christine J Coke, DDS MD - Waiting patiently for DR Coke!

    Christine J Coke, DDS MD

    3.4(43 reviews)
    2.2 mi

    doctor is great but their billing is not. They did not honor the insurances in network negotiated…read moreprice. They charged me 3059.40 but my explanation of benefits showed that I should have paid $1097.90 per negotiated rate. The billing lady stated that the state of Texas allows them to do so If insurance does not pay part of the bill. They charged my husband $5288 for his procedure. His explanation benefit showed that he should have been billed $401.80 After complaining to my insurance, they refunded $4000 dollars and kept $700 additional dollar. check your explanation of benefit always. You might be overcharged

    I would be doing everyone in the city of Dallas a disservice if I didn't alert you on how…read moreincompetent this doctor's office is. 1.) My appointment was scheduled at 4:00pm, I didn't see Dr. Coke until 5:00pm. When I finally met the physician, she apologized, prescribed me medication for bacteria only and said her office will follow up with me through email and said she would wave my consultation fee since my appointment time was pushed back to closing time. I was rushed out by Ashley and was told to follow up through email since it was closing time. No surgery date. No plan of care. Just out the door around 5:30pm. Waiting wasn't a problem, the lack of communication for surgery date and consultation fee was an issue and it gets worst. 2.) I call the office back for a doctor's note. They had a hard time comprehending why I needed a doctor's note for my employer but I had patience and told them it was requested for me to take paid sick time. So, they send me another patients plan of estimate with their first name, last name, address, and how much their surgery is going to cost. They have sent me another patients information instead of sending me a simple doctors note. I called them back to let them know. They tell me to destroy it. They will send me the doctors note. It gets worse. 3.)I call the office today to pick up medicine prior to surgery. She says: " you pick up medication after surgery not before" so I arrive for my surgery, Im strapped up with tele monitors, oxygen in nose, blood pressure machine hooked and all of a sudden the doctor comes in: We can't do your surgery because of your blood pressure. The medication we prescribed would have helped. ... This is the same exact I office I called hours before to ask about medication. And Ashley told me I had none to pick up.... I spent $100 worth of groceries for wisdom teeth healing, took off a full day of work, my 76 year old Aunt drove an hour from her home to the doctors office to be my driver. All for the doctor to cancel because of her office's incompetence? Save your money. Save your time. Save yourself.

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    Christine J. Coke, DDS, MD

    Lone Star Family Dental

    Lone Star Family Dental

    4.2(13 reviews)
    2.2 mi

    I have been very impressed with Lone Star Family Dental. They put you as ease. Everyone is so…read morefriendly and knowledgeable. I love the fact it is a family business, you can tell they care about each individual. I have had exemplary service by the whole team and I strongly recommend them.

    After being patients of Lone Star Family Dental for many years, this experience was extremely…read moredisappointing. This practice used to feel like a caring family office, but unfortunately that no longer seems to be the case. Yesterday we encountered dangerous weather and road conditions in our area and called the office to explain the situation. Rather than showing any understanding or concern for safety, the focus immediately became enforcing cancellation fees of $200 for me and my daugher and defending office policy besides insulting me the we had missed/cancelled appoinments over the many years as patients. What was most upsetting was not the fee itself, but the complete lack of empathy and professionalism in how the situation was handled afterward. Their response stated that hazardous driving conditions were our responsibility to "plan accordingly" for, despite the fact that weather conditions can vary greatly by area and can change quickly. We had flash flood warnings and over 4 inches of rain withing a short period of time in Whitesboro yesterday. I was merely calling 90 minutes ahead to inform them of our weather and road conditions and the possibility of running late. In their response to my email later they seem to lay every blame on me. Utterly unprofessional. After more than a decade of loyalty, countless kept appointments, and trusting this office with our family's dental care, it was disheartening to feel reduced to nothing more than a scheduling slot and lost revenue. Policies are understandable. Compassion and common sense should matter when you call youself a family friendly practice. Based on this experience, I can no longer recommend this office to others looking for a patient-centered dental practice.

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    Michael T Mason, DDS - oralsurgeons - Updated May 2026

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