I discovered recently there is no cost for passport photos for AAA members. No appointment needed -…read morejust go to a branch. I was in and out in 10 minutes! James was kind and patient and let me take multiple photos (I don't photograph well) until finally we had one with my eyes open that didn't look like I was heading out for a crime spree afterwards. The whole team at the San Ramon office was great! Every customer who arrived was greeted and checked in right away. Two other staff helped me besides James (sorry I didn't catch their names) - everyone in the office was friendly, helpful, and fast. I'll definitely come back to this branch if I ever need anything that can't be done online. Oh and the photos were printed immediately and were good quality. James put them in a protective envelope and helped me download the digital copies. I was dreading this task but everything went so smoothly - I'm very happy with how it all turned out!

I recently found out that for those who are AAA members there is a DMV desk there where you can do…read morebasic DMV transactions such as registration renewal, transfers, international licenses, and much more. There is a employee that sets you up for a quick appointment when entering and then a few minutes later you are up. I got everything i needed to do without the hassle of the DMV office. Great addition and branch.

This company has the absolute worst communication and follow up. NEVER use!!! on April 2. I reached…read moreout requesting quotes for a construction policy to replace my homeowners policy which expired in June. After additional emails, and then numerous phone calls, I received no information. I got my construction policy through my builder. In June, I was told it was too late to cancel my homeowners insurance (house was torn down) that a letter in writing was necessary. I referenced my April 2 email. I had also requested information on my auto policy as I am no longer commuting to work and thought that would have a positive impact on my premium. As of this writing, it has been almost 4 months and I've still have not received any communication. It is too easy to stay with the same company out of convenience. I've reached my limit. Last year I had four policies. Maybe hitting his pocketbook will have more of an impact. I am also reporting this to the the California insurance commission. DON'T USE BILL WHITE!!!!! I have received a response that makes no sense. Issue had nothing to do with market. WHY DID YOU NOT ADDRESS 4 MONTHS OF NO COMMUNICATION?????

This has been the worst insurance agency I've ever worked with, with consistently poor customer…read moreservice. You will almost never be able to speak with Bill, and on the rare occasions you reach Teresa, she unorganized, does not follow up, and often provides misleading information. I strongly recommend avoiding this agency. They're quick to take your money but unresponsive when you need support. Instead of posting defensive replies on Yelp, the owner should focus on improving customer service.

Michael Garrick is the man. More on that later…read more About me: My sister recently passed away from lung cancer and it served as a huge wakeup call for me. I knew that I needed to step up my insurance game and Michael Garrick, or 'Big Mike' as we like to call him, educated me on a policy with a Living Benefit Rider -- basically, should anything serious happen to you (like cancer) you are able to accelerate the payouts. Big Mike wrote us 2 policies last year and 1 this year. I cannot overstate the peace of mind that it's given me. Mike Garrick is the consummate pro. I am always able to get a hold of him -- this is incredibly reassuring. One of the major complaints that I've heard from those who buy life insurance policies is that there is no one around to answer their questions after they have purchased the policy. This is never the case with Big Mike. When he's not available via phone, he follows up with an immediate text. He is a wealth of knowledge on the industry and is able to offer a comprehensive selection of products and services that can meet any reasonable need a client might have. Most importantly, he puts the client's needs first and never hard-sells you on any particular product. HIGHLY RECOMMENDED.

I contacted Michael because I heard he could help us save money on our home insurance. I requested…read morea quote and realized I could be saving half on my home insurance! Michael handled everything from A to Z. He was extremely helpful and responsive. I would definitely recommend anyone looking to save on any type of insurance to contact him!

I have been with Jill for many many years. Both Jill and Laura have been outstanding. When I…read morecall for information, clarification or anything else regarding home & auto insurance, they immediately get back to me. Their patience, knowledge and honesty keeps me with State Farm Jill Cash. Recently during an update of my homeowners insurance, Jill and I were on the phone for over 4 hrs reviewing each line item on the estimated rebuild document. Jill was patient, through, and kind. We laughed at times also. I really appreciated the humor while at the same time completing very important work. I would recommend Jill's State Farm Insurance Company to everyone. Thank you Jill and Laura!

Jill has been our State Farm agent for 20+ years and has always done a fine job. However, I'm…read moreposting this because she recently went above and beyond by advocating for us with a claims department dispute. She got us a fair settlement for a minor car accident that saved us time and money. Highly recommended.

This gentlemen is a superb agent - very technically oriented. He was able to comprehend difficult…read moreinsurance requirements and assemble three policies to meet all the needs of the insured. The multiple policies provided for discounts that were meaningful. He is articulate and tech savvy.

Surender is the best insurance Agent I ever worked with. He painstakingly went through all the…read moredetails, identified the best coverage with minimal cost and took care of everything in a timely manner. If you want Great Service, Right Coverage and Excellent cost savings, Surender is the Agent who can get them for you. Thanks Surender for all your efforts in helping me with my Auto Insurance

Amber McClain is an outstanding State Farm agent. She goes out of her way to be helpful and takes…read morethe time to find the right information for your specific needs. Her personalized service truly sets her apart. Highly recommended!

Sloppy financial services. Lack of attention to detail missing critical factors in planning and…read moreassisting customers in their lifetime financial planning. Be cautious in your decisions in allowing them handle your money. If you do use them get outside auditing to ensure your investments safety and planning.

I visited this branch last Friday around 4:00 PM because I was interested in opening an account…read more There were only a few people there, so I waited until someone became available. When I approached the front desk, the receptionist asked how she could help. I told her I wanted to open an account, and she asked what type. I explained that I wasn't sure and was hoping to speak with someone who could guide me through my options. She told me no one was available and that someone would call me instead. During this time, there was a man in a suit standing behind her who did not appear to be assisting anyone. The interaction felt rushed, as she quickly took my phone number and mentioned someone would contact me. I understand it was close to closing time (they close at 5 PM), but I arrived with enough time to at least schedule an appointment or receive proper assistance. It has now been a week, and I have not received any follow-up call. As someone ready to open an account and bring new business, this experience left a bad impression. Customer service and feeling welcomed matter, and unfortunately, this location did not meet those expectations.

My family and I have been clients of Brian Moos for over 25 years. He is such a great agent and has…read morebeen helpful over the years. I recently got into an accident, first time and very shaken up. I called his office and let his secretary, Lety, know what happened. She gave me instructions on what info I needed from the other driver and other helpful tips. She also let Brian know what happened and where I was. Brian came to my rescue that day because he showed up at the accident site and stayed with me to make sure I was ok. He even drove me home and also went back to my car to make sure everything with the tow truck went well. I am so grateful to have a kind, caring, and professional agent such as Brian. If you are looking for an insurance agent, I highly recommend Brian Moos.

What a pleasant experience!…read more After a few years of coverage for three homes and a car through their competitor I made the switch. Brian and his staff helped me understand my options and get coverage quickly for a plan that had lapsed. Thank you for delivering top notch service Brian and Letty!