My 2025 ford escape that I bought new had brake issues at 18k miles. Used car manager Boone Adam's…read morehad tried convincing me 18k miles on a set of brakes is normal interval and tried pushing the blame onto the driver. Not believing the story I dug deeper and spoke to a mechanic there, (Seth Kinser) informed me there was an open TSB from Ford and got it fixed under factory warranty the next morning. Highly recommend working with Seth Kinser very professional, friendly and efficient. Had I not dug deeper and listened to Boone, we wouldn't have been informed about the open TSB and would've been stuck paying the dealer over $1,000 for new brakes. Thanks again Seth Kinser.

My wife sent an email to Savannah Ammon on 4/6/26 and to George Frantz on 4/8/26 as a follow up to…read moreour purchase of a vehicle we recently purchased from them. From our previous review we are not please with the vehicle we purchased due to oil and transmission fluid under the engine and it is smoking from 1 - 30 min drive. We have a 30 day warranty for 50% off for issues and guess what, today is 4/13/26 and both Savannah and George have not replied at all with our issues/concerns. Avoiding so the 30 days run out is not customer service. If I'm wrong then why not reply to the engine/transmission issues when we just purchased this vehicle and immediately having car issues.

I just leased a new 2026 Palisade from Marhofer Hyundai of Green and couldn't be more pleased with…read morethe whole process! I highly recommend them and will continue to use them for future purchases. I drove just over an hour to them as I was looking at used Subaru Ascents and they had the best selection of them for the best prices. I was peering through some windows in the parking lot when I was promptly greeted by Audi Petty. She was friendly, knowledgeable, and helpful without being pushy at all. I told her why I was there and she went over all the Subaru options. She test drove each with me and went over all the features. She seemed to have such an understanding of what I wanted and what was most important to me so she suggested I try a used Palisade as well. I was stuck between which vehicle to select and she and her manager, Breanna showed me an easy side by side comparison with numbers included. Breanna suggested I look into leasing a new one considering how little I drive, which I had not considered. She pulled hard numbers for me and explained the lease in great detail. I was given all the time I needed to think about it and they were not pushy at all. I decided on the lease and things progressed quickly from there. (My laptop ended up dying and I needed to check in with work so Audi found a way to get me plugged in so I could keep working) I was in the finance office signing papers within 20 minutes. The finance lady was very kind as well and made that part such an easy process. She didn't have that need to "manslain" everything to me. As a woman who was there alone, I LOVED working with all women the entire time! Getting a car can be such a long terrible process and all 3 of them made it such a quick, painless process. I was so pleasantly surprised and walked away with a brand new car that I love and that was within budget!

I am extremely disappointed with the service at this dealership. I drive 45 minutes specifically to…read morecome here, and I've consistently brought my car in for regular service ever since purchasing it from this location. I'm very particular about my vehicle, which is why what happened today is completely unacceptable. The Service Writer (Hunter) decided it was appropriate to use my personal vehicle as a demonstration car for another technician who wanted to learn how to drive a manual transmission -- without my permission. This second individual had absolutely no business being in my car. After they parked it, both of them remained sitting inside for another 30 seconds, doing who knows what. When they finally exited, the second technician was holding a vape device, leaving me concerned they may have been vaping inside my vehicle as well. This behavior is inappropriate, unprofessional, and a clear breach of customer trust. It is unethical to treat a customer's vehicle this way under any circumstances. I immediately requested my car be removed from the service bay before any work was performed. Based on this experience, I can no longer recommend this dealership for service -- or for anything, frankly.

Allan was so nice and helpful! He was able to squeeze me in and trouble shoot a problem and did…read morenot over charge me.

Professional, VERY fast, and reasonably priced. I had an issue with one of my windows not rolling…read moreup or down on a Hummer H3. My usual shop took a look but told me it was the wiring, not a motor or a switch. They recommended Wire Wizards. I called WW and set up a drop off date which was a few weeks out but they had a backlog so totally understandable. Dropped it off on the scheduled date, had an estimate the same day, picked it up the next day. Works perfectly now. Very satisfied with their work (*as long as the repair lasts).

Always enjoy these guys ... hate that I have to continuously use them bc my vehicle needs service…read morebut I would not trust anyone or anywhere else w my 18 yr old hybrid suv. They always had a loaner for me to use wo hesitation. I never feel taken advantage of and feel respect from the staff at ECP. 10 outta 10 RECOMMEND

Spot on diagnoses and repair. Work was done quickly and professionally. Pricing is fair and honest…read more Straight up good people.

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

Dont lie. Was told several things needed fixed, i took to another mechanic, nothing was wrong…read more Saved me $400.00. That was 5 years ago. Still wont go back.

These guys are true professionals and masters of their craft. Been to them a couple times now as…read morethey went above and beyond to ensure my car was treated with the upmost profession and diligence. So happy to have an honest mechanic I can rely on. These guys will be my go to and my families from this point on thanks again Copley auto and collision. You're the best.

A good friend of mine highly recommended Copley Auto and Collision for some minor body work. I…read morecould not be more impressed. The estimate was reasonable and they could repair my truck in just a few days. The actual cost ended up being much less than the estimate! It only took them a day to do the work. In addition I had just bought wipers but did not install them before taking the truck to the shop. I got a call asking if they could install the wipers! I live in Munroe Falls and Copley is about 25 minutes away. I will definitely use them for future work. Thank you for the great work and exceptional service