Misleading Charges and Degrading Treatment at Hertz - San Pedro Location…read more This is about the UNACCEPTABLE service I received at the San Pedro location (222 W 6th St, San Pedro, CA) by two individuals: Alvin and Giovanni. This isn't just about one inconvenience, it's about being MISLED, treated with disregard, and left feeling more like a transaction than a human being. The rental was arranged through my insurance after a not-at-fault accident. Like many people in that situation, I arrived stressed, short on time, and just hoping the process would be simple. It wasn't. First, the vehicle I was given was in terrible condition (see pictures attached); visibly dirty inside and out. Not just "well used," but genuinely FILTHY. I had to spend $50 of my own money just to have it cleaned so I could drive it without embarrassment. That should never fall on a customer, regardless of the circumstances. But what left me truly frustrated was the way I was misinformed or worse, deliberately deceived about insurance. The employee handling my rental that day, Alvin, told me I was required to purchase Hertz's insurance coverage at an additional $30/day, even after I clearly explained I already had full coverage through my personal auto policy. No options were presented, no questions asked, just PRESSURE to accept and move on. By the end of my 6-day rental, I had been charged $180 in unnecessary insurance fees that I now know were completely avoidable. This wasn't a misunderstanding, it was a misleading and aggressive sales tactic, targeting someone already in a vulnerable situation. That's not just unprofessional, it's EXPLOITATIVE. To make matters worse, I just noticed an additional $373 charge applied to my card, for what, I honestly don't know. Mercury Insurance is covering the rental, so I'm baffled as to why I'm being charged anything beyond what I was pressured into. Yet again, no transparency, no explanation. When I called that location to cancel the added insurance, I received no empathy, no apology, just cold redirection. I was told to return to the branch to make changes. When I did, I was told to locate the vehicle myself in a chaotic parking structure, circling three times while Alvin and Giovanni sat idly by. No assistance. No acknowledgment. It was dismissive, degrading, and honestly, SHOCKING. This is not the level of service anyone expects, especially not from a brand like Hertz. I've rented cars from multiple companies over the years and have never encountered such an APPALLING lack of professionalism, care, or basic respect.

Stephen or Steven is unwelcoming, not helpful and should not work in Customer service…read more He did not greet us when we walked in and we were to r only customers and after the car we reserved was unavailable (compact) he proceeds to offer a 7 seat SUV at an increased price. Not willing to help in any way and just says "I can't do anything about it." Total waste of time on a birthday that was supposed to be memorable. Not going to let him ruin the day, but he did a damn good job of trying too. If I could give 1/2 a star I would only because the place is clean and by a really good tea shop!

We had an amazing experience with this location. All the workers were professional and helpful…read more Shout out to Mateo specifically. He went above and beyond for us and had great customer service skills.

Had a great experience here. I chose this location because it's in walking distance of the cruise…read moreterminal. After my cruise, I walked over and was helped in under 5 minutes. They immediately took me to my car, upgrading me to another option but giving me a deal because it wasn't what I booked. My only complaint is that the car was on a half tank of gas, which was annoying to refill to that same level. But other than that, the service was prompt and friendly, the price was reasonable, and the car was nice. I'd come here again.

Midway Car Rental in San Pedro, Ca is a top notch business. My customer service representative was…read moreMike and he was very knowledgeable, friendly and courteous. He handled finding the type of car I wanted with ease and proficiency. When I arrived to drop off my car for repair, it took very little time for me to complete the rental agreement, inspect the car and get the keys. The pricing was competitive with other rental agencies, but the experience was a lot less stressful and for the most part expedited.

I requested a car through Y&S in San Pedro, Ca since they are connected as one of midways rental…read morecar companies. When I made my appt with Y&S, I was told my rental car would be there when I dropped off my car at 11am. It wasn't there. It was a 45 minute wait for the car to get there and another 30 minutes for the guy to do the paper work. I got out of there at 12:15pm. I wouldn't consider them reliable and the process took too long. I won't be using them again.

Great experience with the owner who was knowledgeable friendly and helpful. Was able to purchase a…read moreused vehicle at a reasonable price with warranty,no pressure, no rush,just good old fashioned salesmanship.highly impressed and grateful thanks again,will be bringing my son for a vehicle too.

From the owner: An affordable car dealership that not only provides cars at…read moreamazing discounted prices but also rent cars debit card free

My experience at Enterprise Rent-A-Car was average overall, with both positive and disappointing…read moremoments. I want to start by highlighting Dee, who was excellent. She picked me up from the auto body shop on a Saturday, brought me back to the branch, and made the entire process smooth. She was friendly, professional, and very accommodating while helping me select a vehicle and complete the paperwork. Her customer service was genuinely appreciated. Unfortunately, my experience afterward was less pleasant. Once my vehicle was assigned, I needed assistance locating the (a blue Nissan Rogue) that I was picked up in, to retrieve my belongings, including golf clubs. When I asked for help a taller black male stands at 6 ft and taller the representative I spoke with responded very casually and directed me to retrieve my items, as if we were just buddy buddies, leaving me on my own rather than offering assistance. This was surprising, especially given that I observed a much more attentive and accommodating approach moments later when he assisted other customers, overhearing their conversation their conversation and they had common ground that his spouse is Nigerian, I was left with some bitterness, and appalled. The lack of consistency and professionalism stood out and left me feeling overlooked as a customer. When I returned the keys, there was no acknowledgment or thank you, have a nice day,, which added to the overall discomfort of the interaction. I've worked in sales and customer-facing roles for many years, and professionalism and consistency matter. While Dee provided excellent service, the experience as a whole could benefit from better customer engagement and awareness from all staff members. Because of that inconsistency, I would rate this location as average.

Jen, Jorge, and it was 1 more female employee whose name I forgot to get were extremely helpful…read more Assisted me and my family with rentals. Price was very reasonable. Some vehicles were unavailable due to maintenance issues however they found a way to accommodate me. They did not give me the Red Kia Soul lol (thank god). Would recommend this location (as long as those employees are there lol)

I was looking for a rental car for our Memorial Day weekend trip to Sequoia and came across this…read morecompany online. After reading their great reviews, I decided to give them a try, and I'm glad I did! I was helped and accommodated right away. I had reserved a Toyota Camry or similar, but when I arrived, I was informed that they didn't have any sedans available at the moment. Instead, they upgraded me to a 2025 Chevy Trailblazer crossover SUV at the same price :) Since the office was closed on Monday for the holiday, I was initially told that I would need to pay for an extra day because I wouldn't be able to return the car until Tuesday. However, they advised me to speak with the manager or staff when I returned the vehicle since the situation wasn't my fault. The car itself was practically brand new, very clean, and performed great throughout our trip. When I returned the car at 8:00 AM on Tuesday, I explained the situation to the employee assisting me. He immediately told me that I would only be charged for the days I actually used the vehicle. Since I returned it first thing in the morning, they waived the additional day's charge without any hassle. Overall, my experience was excellent. The staff was friendly, honest, and accommodating, and the rental process was quick and easy. I would definitely recommend this rental car company to anyone looking for a reliable, clean, and fairly priced rental vehicle. Thank you Midway rental car :)

Excellent Service and Great Cars! Excellent Service and Great Cars! Excellent Service and Great…read moreCars! Excellent Service and Great Cars! Sorry had to fill the 85 word minimum, Still Love this Car Rental!

I visited the Lomita branch to assist a friend with their rental car procedures and After checking…read moreevery rental car company, it turned out that the luxury hybrid compact SUV he wanted was available only at Hertz. The store staff kindly contacted a nearby branch and located the car my friend had been looking for. The compact hybrid SUV from Volvo that he requested--despite being a 2026 model is actually less expensive than the options offered by other rental car companies. So helpful and great at what they do. If i ever need to hire a vehicle again I will be going back tp them because of helpful they were Useful

I will not use hertz again. Upon checkout the counter person was lazy. Not overly friendly and The…read moreMercedes they gave me had an overdue for service warning light and wiper fluid needs refilling. I had to bring the Mercedes back the next day. I had to settle on a Volvo as a replacement. Kay was as helpful As she could have been but the Mercedes should have not been given to us in the condition it was in. Lastly when I returned the vehicle and asked for a ride home, I was told they only give rides home for insurance rentals and only Monday to Friday. I should have went with enterprise even though they cost a little more.

Wow. I left faster when I received the car then dropping it off...these guys were quick and…read morehelpful. Stan and Ricky stood out as A1 representatives. Ricky picked me up and made small talk and delivered me to the office on pacific coast highway and Stan for his mobile tablet and we was already going to get a car....less then 10 minutes....these are some nice folks and I will be there again

I rented this 2021 Toyota Corolla on 10-22-22 and I seen all theses stains on front and back seats,…read morethis vehicle shouldn't of been rented in condition of the seats. And vehicle was so dirty on the outside they didn't even offer to wash it, I've rented from this enterprise for years and never had a vehicle look so dirty and seats with so many stains, and then the next day tire symbol came on during our trip to Las Vegas, thankfully there was a enterprise close by and they checked all the tires and washed the vehicle. They even said this vehicle shouldn't of been rented out in condition it was in.