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    Michael's Elite Rental Solutions

    5.0 (1 review)
    Open • Open 24 hours

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    4 years ago

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    Hertz Rent A Car - Empty desks

    Hertz Rent A Car

    1.9(49 reviews)
    2.3 km•San Pedro

    Misleading Charges and Degrading Treatment at Hertz - San Pedro Location…read more This is about the UNACCEPTABLE service I received at the San Pedro location (222 W 6th St, San Pedro, CA) by two individuals: Alvin and Giovanni. This isn't just about one inconvenience, it's about being MISLED, treated with disregard, and left feeling more like a transaction than a human being. The rental was arranged through my insurance after a not-at-fault accident. Like many people in that situation, I arrived stressed, short on time, and just hoping the process would be simple. It wasn't. First, the vehicle I was given was in terrible condition (see pictures attached); visibly dirty inside and out. Not just "well used," but genuinely FILTHY. I had to spend $50 of my own money just to have it cleaned so I could drive it without embarrassment. That should never fall on a customer, regardless of the circumstances. But what left me truly frustrated was the way I was misinformed or worse, deliberately deceived about insurance. The employee handling my rental that day, Alvin, told me I was required to purchase Hertz's insurance coverage at an additional $30/day, even after I clearly explained I already had full coverage through my personal auto policy. No options were presented, no questions asked, just PRESSURE to accept and move on. By the end of my 6-day rental, I had been charged $180 in unnecessary insurance fees that I now know were completely avoidable. This wasn't a misunderstanding, it was a misleading and aggressive sales tactic, targeting someone already in a vulnerable situation. That's not just unprofessional, it's EXPLOITATIVE. To make matters worse, I just noticed an additional $373 charge applied to my card, for what, I honestly don't know. Mercury Insurance is covering the rental, so I'm baffled as to why I'm being charged anything beyond what I was pressured into. Yet again, no transparency, no explanation. When I called that location to cancel the added insurance, I received no empathy, no apology, just cold redirection. I was told to return to the branch to make changes. When I did, I was told to locate the vehicle myself in a chaotic parking structure, circling three times while Alvin and Giovanni sat idly by. No assistance. No acknowledgment. It was dismissive, degrading, and honestly, SHOCKING. This is not the level of service anyone expects, especially not from a brand like Hertz. I've rented cars from multiple companies over the years and have never encountered such an APPALLING lack of professionalism, care, or basic respect.

    Stephen or Steven is unwelcoming, not helpful and should not work in Customer service…read more He did not greet us when we walked in and we were to r only customers and after the car we reserved was unavailable (compact) he proceeds to offer a 7 seat SUV at an increased price. Not willing to help in any way and just says "I can't do anything about it." Total waste of time on a birthday that was supposed to be memorable. Not going to let him ruin the day, but he did a damn good job of trying too. If I could give 1/2 a star I would only because the place is clean and by a really good tea shop!

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    Midway Car Rental South Bay

    Midway Car Rental South Bay

    4.9(85 reviews)
    12.8 km

    Excellent Service and Great Cars! Excellent Service and Great Cars! Excellent Service and Great…read moreCars! Excellent Service and Great Cars! Sorry had to fill the 85 word minimum, Still Love this Car Rental!

    I was looking for a rental car for our Memorial Day weekend trip to Sequoia and came across this…read morecompany online. After reading their great reviews, I decided to give them a try, and I'm glad I did! I was helped and accommodated right away. I had reserved a Toyota Camry or similar, but when I arrived, I was informed that they didn't have any sedans available at the moment. Instead, they upgraded me to a 2025 Chevy Trailblazer crossover SUV at the same price :) Since the office was closed on Monday for the holiday, I was initially told that I would need to pay for an extra day because I wouldn't be able to return the car until Tuesday. However, they advised me to speak with the manager or staff when I returned the vehicle since the situation wasn't my fault. The car itself was practically brand new, very clean, and performed great throughout our trip. When I returned the car at 8:00 AM on Tuesday, I explained the situation to the employee assisting me. He immediately told me that I would only be charged for the days I actually used the vehicle. Since I returned it first thing in the morning, they waived the additional day's charge without any hassle. Overall, my experience was excellent. The staff was friendly, honest, and accommodating, and the rental process was quick and easy. I would definitely recommend this rental car company to anyone looking for a reliable, clean, and fairly priced rental vehicle. Thank you Midway rental car :)

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    Michael's Elite Rental Solutions - carrental - Updated September 2026

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