Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

This is by far the worst service ever. There's just three old men dicking around in the front…read moreoffice with ZERO customer service probably their first big boy job in a while. The white guy at the front couldn't accept my temporary drivers license because it didn't have the seal from the DMV. Even though the DMV said they no longer will provide temporary drivers license with the seal on it. All will be printed without seal. Moving forward. The DMV was nice enough to give me a temporary drivers license with the seal. I brought it back to them with a note from the DMV clearly, stating that they will no longer provide temporary drivers license with the seal. He learned something new at work today. You're welcome

Don't waste your time. They'll take your reservation. They'll take your credit card and when you…read morearrive they'll tell you they sent you a message and there is no vehicle. You couldn't find a worse place to rent a vehicle.

I had a car for a week. They came to pick me up from the body shop. The the first car provided…read morewas very smoke ridden and was causing respiratory issues. I told them about it and w/in an afternoon, i was able to change to another car, which i appreciated. I ended up having the car for a day or 2 longer than the contract and my insurance comp'ed the extra days and it was a smooth transition w/ Enterprise. So, Yes, i would use them again.

I didn't have any issues renting the car( I thought I would because I've had issues in the past) it…read morewas easy and I was happy about that. I hope it stays like this. My money was back into my account today. They didn't put a freeze on my whole account. Very happy with service from the gentleman at the counter and the young lady that helped with the car

I rented a car from enterprise last week while my personal vehicle was in the body shop due to a…read morecollision. The rental was coordinate thru the other parties' insurance. When I arrived at enterprise they didn't have the car I had requested. To be fair the staff at the counter mentioned that they weren't expecting me that day which I can understand since the insurance company does not know when I'll drop my car at the body shop. The staff at the counter did their best to find an suv at a neighboring enterprise location and had it delivered in a timely manner. Additionally, they upgraded my car type due to the inconvenience. Both the staff and the desk and the staff in the parking lot releasing the vehicles were friendly and helpful. Although it took extra time to get my vehicle I appreciated their effort to make things right.

What a scam! I had a reservation for a midsize SUV at $319.88, but when I got home and checked my…read moreemail, I saw that I was charged $476.96 instead. I went back just 10 minutes later to speak with the manager, Djour Lariviere, who told me the price had changed to because my pickup time was at 5:45 PM instead of 5:00 PM--a 45-minute difference and that the salesperson working with me quoted me incorrectly because he is a new employee. Be sure to double-check your bill before handing over your credit card! This location clearly doesn't honor their quoted prices.

No rental vehicles available at the Norm Reeves Ford Cerritos Hertz office. I couldn't leave my…read morevehicle for service. Bad planning on there part.

This place deserved 0 star. Spent $40 dollars on Uber - got here 10mins early (2:50pm) Sandy the…read moremost ruded rep ever yelled out "she's done and can't accept anymore reservations" Retarded company

The team at Enterprise rent-a-car made renting a vehicle as easy as spending a total of 10 minutes…read morechecking in and returning my rental. Streamlined process made it easy to rent a car for a week and eliminated the stress of it all.

This was one of the best rental experiences I've had, and at 54 I've rented many automobiles. Mark…read moreand the rest of his staff were incredibly friendly and very attentive. They were great about handling multiple clients in their office and getting everyone on their way. I had just made my reservation moments earlier and they had the car cleaned up and ready to go very quickly. They have a clean shop that is easy to get to with a great selection. They were hospitable and professional; and made me feel like a valued customer. I drove away in a great car after making an easy reservation online. A+ Enterprise location.

Giovanni was super helpful and has amazing customer service! Giovanni helped us pick the perfect…read morecar suited for our family, his hospitality kept me from choosing another rental place. We really loved the car as well everything ran smoothly. I will definitely be coming back to this rental place when I come back to vacation! Thank you Giovanni !

Gio was very helpful and super friendly!! Will highly…read morerecommend this location and speaking to him. Coming from a stressful situation where we got denied a rental due to closing time (Avis budget in montebello) and being able to get a last minute rental with him was definitely a blessing in disguise. Came out happy and stress free and ready for our roadtrip !!

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

This is our 4th car with A18 Auto Broker! You can expect nothing but professional and exceptional…read moreservice!

Good experience, great buy!!! Thanks a million tito danny for helping us. Ill make sure to…read morerecommend you to my family and friends.