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    Michaels

    2.9 (51 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    DISGUSTING!
    Jo S.

    This location seems older and it's always a mess. The store is big but things are scattered everywhere and out of place. It's so hard to find what you're looking for. When I visit this location I avoid the restroom at all cost. If you have to go, go next door to Best Buy or hold it. The picture I uploaded is what I saw today when I stopped at the store. Now keep in mind this is not the store closest to me but I was meeting a friend who was there. The store I visit is nothing like this one. I was shocked and disgusted to see this that I walked back out. There is no excuse why it should be like this. The manager needs to be fired, you know the employees use it yet nobody thought to mention it to the manager?

    Antonio H.

    This big box store features art and craft supplies and all things seasonal decorations . The store is clean well organized and the clerks offer assistance. The ideal place to take your mum for yarn . Huge parking lot located in strip centre. With Lowes and Costco

    Absolutely unprofessional! First time shopping at this location. Never again! First I called to check on a pick up order and a girl answered the phone and told me it took two days for that to go through so I cancelled. This was an order I placed for my new business I just started to bring income to my family due to Covid-19. I needed to mail out my orders today so I cancelled and purchases somewhere else at a higher price but what can I do. Then a few minutes later I get an email that it was ready for pick up. Great! I'll go get that and cancel this order i placed at a different store. I called and the same girl who did NOT Bother to even call the inventory department to check on my order tells me it was ready right when I called but since I cancelled it's too late. Okkkk.... fine whatever. It's cancelled. So I continued with plan b. THEN I get an email saying one item was cancelled and refunded due to not being in stock. So I called again confused but this time I asked for the manager which I found it her name is Donna because it was obvious the girl I spoke to the first two times was lazy and not wanting to do her job. So they put me on hold. I'm on hold over 10 minutes just to talk to Donna and I gave up and called again only for someone to answer and tell me that the manager Donna wants me to call her back in an hour or two because she's busy. Wow really??? You guys messed with my new business and held me back. Donna so unprofessional and rude. So in other words she was never going to answer my call and keep me on hold. I'll be contacting corporate as well.

    My trilogy collection always adding something new.

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    9 years ago

    This place have everything. Always a bunch of sales. Love it but the staff are super rude. Maybe a long day for them.

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    Review Highlights - Michaels

    All the cashiers were on duty and I didn't wait very long at all.

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    Nimblefingers

    Nimblefingers

    4.3
    (11 reviews)
    3.3 mi
    $$

    I called the store last week looking for Cascade 220 and Rowan Felted Tweed DK. I was told they…read morecarried one of them and that someone could help me find a substitute for the other. I appreciated the offer because while I've learned - and am still learning - about yarn substitution, it's still one of those tasks I'd rather get expert-level help with. So yesterday I swung by in-person to ask about the yarns. I made sure to paste ALL the yarn and needle info from my knitting instructions on my phone to show whoever was going to help me. There was a class going on and only one person was available to help (although she looked busy preparing something for the class while standing at a counter). I first asked for Cascade 220. The staffer wasn't sure of that particular line, so she asked for the weight. The yarn thickness category designated by the Craft Yarn Council (CYC) was the LAST thing on my mind. I'm not a vintage-only knitter or anything, and I dare call myself a prolific maker, but I'd say only half of the patterns I've used since I started knitting in the 1990s include the CYC's yarn weight standards' symbol: an illustrated yarn skein with its CYC category number. I'm more used to seeing it on actual yarn labels, so it's not my habit to note it when looking for yarn in-person. Also, no one asked me for the CYC weight when I called last week; we were all on the same wavelength during that call. So, I told the staffer the GRAM weight of the skein, and the conversation immediately shifted. As nice as this staffer was, she walked me over to a wall of yarn, showed me the store's copy of the CYC yarn weight standards chart, and started explaining how yarn weights are determined from lace to jumbo. I didn't bother interrupting her to say anything in my defense. When she first asked me for the yarn weight, I didn't ask "do you mean the physical mass of the yarn or the yarn thickness category?" But as someone representing Nimble Fingers, neither did she. And I do understand there may have been an additional disconnect. While at the wall pointing out certain yarns, the staffer mentioned that the store's yarns are organized by CYC weight. So who knows, right? Maybe she first asked me about the yarn weight to figure out where to send me on their yarn wall while I wandered the store with a near-empty tote bag big enough to smuggle home a sheep. Anyway... At first she didn't want to look at the typed yarn info on my phone for some reason. And without my reading glasses I rarely need while out 'n' about, I fumbled a bit reading my well-organized yarn notes - with highlighted needle sizes and skein amounts - out loud, which I'm sure added to me looking like a fish out of water. The staffer pointed out some yarns that might work as substitutions, and she suggested that I take a picture of them, which I did, so I could think more about my ultimate choice. But because yarn substitution is usually more nuanced than matching a thickness category and calling it a day, I was super disappointed that I clearly wasn't talking to whoever was on the phone last week. I'd been practicing my brioche stitch on acrylic stash yarn for a few months. I was SO ready to buy the yarn for my project. So that happened. The staffer was pleasant enough throughout the interaction, and even dropped a now-fashionable "y'all" on your Cousin Kerstin. But honestly, experiences like this can hit differently for some BIPOC makers, especially newer knitters navigating crafting spaces where assumptions about knowledge and belonging can feel loaded, like when my answer to this staffer's yarn weight question was apparently the "wrong" one. I also noticed an older 2019 customer photo on this Yelp page showing a much larger yarn selection, so I'm not sure if the store layout has changed or if there are additional areas I wasn't shown, but I was only shown a single wall of yarn during my visit. Between the awkward interaction that didn't match the informed help I got over the phone, the overall limited selection, and the fact that we took the bus out there specifically looking for yarn options I can't usually find at chain craft stores, I don't see myself making the trip again.

    Love this little yarn shop. Great selections and very friendly. They also have great classes there…read moretoo. Beautiful layout.

    Photos
    Large selection of hand painted needlepoint canvases and threads.
    Large selection of hand painted needlepoint canvases and threads.
    Great pattern support.
    Great pattern support.
    Large selection of luxury yarns.

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    Large selection of luxury yarns.

    Michaels - artsandcrafts - Updated July 2026

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