Brian and the entire staff was amazing. Helped my Fiance and I get her wedding band and also fix…read moresome links for my watch. Amazing service from everyone involved.

im not usually one to do this. write bad reviews and all. i like to believe that people will be…read morereasonable. that they will be understanding. two odd weeks ago, i had decidedly chosen to get my rings sized. i was only wearing 1 at the time, since many were too big, or misshapen and needed fixing. i had put it off for a long time but now felt like a good time. i picked yonans bc along w the one i was wearing and the misshapen ring, both had been purchased from there, years back, by my mother. ik i was asking a lot, or rather that the amount of work that i was asking was, a lot (considering the other three rings that were being tweaked and sized). all of this is to say i had the smallest frame of reference in time to discover that the rings did not fit well when getting them returned to me. they were done so fast, i worked all week and couldn't make it myself during their business hours and had a friend pick up the order for me. like i said, the time between having them back, and two falling off, was razor thin. i had no time or rather did not possess the opportunity to return them for proper fitting--they were already gone, missing forever, within a day of having them back. i wouldn't trust these people with your jewelry; it's not in their skill set. this was mainly a basic job about sizing that they got so wrong the first time. they also refused to listen to me, lacked empathy, and wouldn't not take responsibility. i owned that ring for over 10 years and it came with me on birthdays and an international trip my passed gpa took me to, it was with me through college and graduation, through barely getting by to starting my career. i immensely loved that ring. that pretty, inexpensive, black hills gold one that my mother once bought me in 2014 for my golden birthday. rip, it meant everything to wear it.

Got a piece back in January. I will admit, I was a bit hesitant at first because of past…read moreexperiences I've had at other jewelers. But the team here was very friendly throughout the whole interaction. They helped me obtain the item that was right for me. Now, I go in usually twice per month to make payments and they are always very fun and loving. The manager there is very kind and professional. His team is very proactive and always meets the needs of the customers. The young lady in the sales department is really sweet. She doesn't pressure you into buying anything, instead she focuses on treating you respectfully while helping you find a personalized watch, ring, etc... that you will love. Great job team! Bottom line, if you need a piece of jewelry, this place will help, treat you right and simultaneously keep you entertained with their outgoing, down to earth atmosphere. #PositiveVibes.

Balinda and Gaby were very helpful and sweet! I enjoyed talking with them. I will be coming back…read morefor future purchases!

From start to finish this was the best experience picking out and designing my engagement/wedding…read morering. This establishment is top notch and will take care of you in the best way! Will always brag about this place. Thank you all from the bottom of my heart

I needed a delicate ring bracelet resized and they were so helpful in making sure the resizing was…read moreperfectly completed. The staff is super friendly and helpful and they completed the resizing within just a few days. They took an expensive piece of jewelry I was previously unable to wear, wearable! I can't wait to wear it. I also brought in a ring to be resized but they were honest in telling me that I was better off sending it back to the jeweler who created the ring (pictured) because the setting was loose and they did not want to risk breaking the stone when resizing because the band was so thin. They took pictures and my measured my true ring size for me to provide to my jeweler in NY all for free and just to be helpful. I will definitely go to them for all my jewelry needs.

We brought our 3 y-o daughter here, by referral, to get her ears pierced. It's a clean mom and pop…read morejewelry spot. The wife came to prep my daughter's ears and have us choose a pair (they had the typical hypo-allergenic earrings nothing special). The husband did the piercing everyone had freshly sanitized hands, no gloves which I didn't mind. He came and pierced her ears and he was kind and gentle. My daughter didn't make a single sound! She was excited to have earrings and I gave her a little pep talk on what to expect. It was amazing and under $25 which blew my mind, $7 for piercing solution to keep clean for the healing process. Highly recommend!!!!

Recently my husband wanted to have my engagement/wedding ring reset in a new setting. Upon advice…read morefrom our daughter, we went to Universal Jewelers and we couldn't be more pleased with the entire experience! Not only is the finished ring beautiful, but the help and advice of Efrén, the owner, during the process was invaluable. I wouldn't hesitate to refer others to them for any jewelry needs!

Worst customer service owner is mean rude doesn't know how to speak to his customers, I honestly…read morethink he sells fake jewelry!! People had warn me not to go to them I should have listened to them. Never ever going back There again!

I bought 2pair of earrings and it was sold to me for $200.00 ,one of them broke which was a loop…read morewithin a month so I told it back and asked for trade in and the value I was sold is $27.00 (SMH). Per them if you want to buy gold jewelry,price of gold have increased but to trade their own product ,price just goes down . And than to get a updated product ,they will say pay ONLY $37.00

I went in to have some jewelry adjusted (which they do not do in-house), and ended up buying a…read morebeautiful gold bracelet! The ladies here are super helpful and they were willing to work with me on pricing. In the meantime they did remove some links from a watch for me. Special thanks to Damaris and Lupe for your help!

This place was awesome. They did not have what I wanted but they called other stores and showed me…read morea couple of different options then had them shipped over, amazing customer service! Melissa and Dalilla will take care of you!

Great Customer Service! Allot Of Unique 1 Of A Kind Items…read moreAvailable They Also Have A Large Selection Of Different Items like Jewelry, Collectibles,Coins,Watch A Great Value For Your Money!

Agreed via text message for a price for a thermal imaging device, show up only for them to try and…read moreoffer me half of the agreed amount, person I was dealing with based their number off a eBay auction Listing and not a buy it now price. On top of that he tried to tell me there is no HD model (which is the one I have) and that there is only a 1 or 2. either learn to read or tell better lies. Joke. Been buying gold and silver here for years good to know how they treat loyal customers. Thanks for the waste of time. Future business will be taken elsewhere.

I've enjoyed doing business with Gary and his team for many years. I've had pieces made, purchased…read morestock items, had rings resized, numerous cleanings and several other business transactions with Gary and have never once been disappointed. I'd give them a solid 6 stars! If you're looking for a new piece of high quality jewelry, looking to have a ring resized or a piece made you won't be disappointed in their excellent customer service, knowledge, quality, selection, and professionalism. My latest piece he made is a pendant out of one of my grandfather's rings. The quality of work he does is second to none. He also cleaned my wedding ring for me. Shop local, by local, support local businesses, and go see Gary! You won't be disappointed.

Always great friendly no pressure service. The entire staff are on the same page when it comes to…read morecustomer service and satisfaction!!