Came here in the end of December to get a ring and ended up getting it the beginning of January I have had my ring not even a month and it has already broken they wanted to charge me more just to fix the small rose. After posting this review I got a call from their direct manager discussing everything that happened and he was able to fix my ring free of charge with a free 3 year warranty they were also able to add more gold to the rest of the roses to insure the rest had no problems coming off very happy with their customer service read more

Don Roberto Jewelers - Jewelry Near Me - Merced, California

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First off I'd like to thank ALL the lady's that work at Don Roberto, you lady's are so amazing! I've done in a few time scared that I've lost a diamond or one of my prong's were lose! My ring has alot of little diamonds on there and ever so often I see a dark area, but it's literally just how my ring is! They've been so nice by cleaning it and reassuring me that my ring IS FINE! They even brought a ring just like mine that had the same thing! So yes I recommend this store! All jewelry is beautiful! And they have NO PROBLEM helping! Very understandable & nice! Thank you lady's so much! read more

Don Roberto Jewelers - My engagement ring!! - Jewelry Near Me - Merced, California

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Very quick service, Fernanda was able to find something for me that matched my girlfriend's preferences and made the whole process really easy. read more

Needed some earrings for my little one, she was growing out of her 1st ones and Andrea was very helpful in my decision thanks for the diamonds!! read more

Don Roberto Jewelers - Andrea helping me make a choice! - Jewelry Near Me - Merced, California

Every time I walked into one of these store Merced or Modesto I always felt unwelcomed and just out of place the customer service alone made me take my business elsewhere read more

Ive had better experiences elsewhere. I purchased a wedding set a few months ago and had to get it resized. They are really laxidazy with picking up the phone nad they were hard to get a hold of. I eventually got it resized but it just took so long. read more

I have purchased thousands of dollars of jewelry from this place. They have usually been easy to work with. Today I came in with a bracelet I did not buy in their store that needed fitting. I was willing to pay them to fit it for me but the woman, who was sitting on her butt when I got there and not doing much, said that they don't do that type of work anymore. I actually went down to Maciel's and the young lady there fixed it for me at no cost. The woman's name was Yessenia. Too bad because I will never shop here again. I guess Don Roberto doesn't care for their paying customers unless they are lining their pockets read more

I normally have a good experience when I come in to here but I went in the other day and the lady had a bad attitude and her and another younger worker was Busy talking to the working from the store across the way called zumies. When they cases if I needed help I explained I was looking to sell a ring and younger girl pointed down the mall to another store while the kid from zumies laughed at me the lady didn't even look at the ring or give me a price she just said how much you want for it then said that she knew someone looking for a ring but that I was asking to much. Then she said to just melt it down into something else. The hole time with a attitude. read more

This place was amazing! I have been to other locations in Fresno and Madera, however this location is by far the best. They actually listened to me and found me what I wanted, rather than just give up or try to sell me something completely different, like other stores. The staff expressed interest and showed that Christmas Spirit, totally made my day. They treated me like a person, I will definitely go back. Thanks so much! read more

I recently visited Don Roberto Jewelers and was beyond happy with the customer service I received from Guadalupe Flores, she was so welcoming and friendly. She helped me find what I was looking for all while making me feel like I was talking to someone I had known for years while keeping the level of professionalism expected. I will definitely be coming back to shop with her, and would recommend anyone looking for something special to do the same. read more

Andrea Ortiz is an amazing woman. She treats others with so much kindness and dignity. She has a smile for everyone no matter how she feels. You will walk in a stranger and leave a friend, I recce Andrea and Don Roberto's the next time you need a gift for yourself and anyone you love! read more

I have bought from this place twice, first to build my credit and second to buy a gift. I liked both items that I purchased here, but the sales ladies are ALWAYS pushy, just wanting to get a sale out of you. After my first purchase I went in to make a payment, and they always wanted to sell me something. It got to the point where I just made payments online to avoid the salesperson. Better customer service would make a difference. read more

I have been a client of Don Roberto Jewelers for over a year now. Andrea and Mindy are amazing at what they do. They treat you with respect and are just over amazing people to go to! They have an extensive selection of jewelry and will never disappoint. If you are looking for any type of jewelry such as rings, watches, earrings, etc; Don Roberto Jewelers in Merced is your stop!! read more

First of all this place is unprofessional. I will no longer be doing business with don Robert's at any location. They have terrible customer service, and can careless how the customer feels. lack integrity in doing business if you tell a customer they will be receiving the good on this day then you should have it on the day you told them. They shouldn't wait until the day of to tell you it will be an additional week late on top of the already 2 weeks waited. All they have to say "oh sorry for the inconvenience" are you kidding me? I understand you're a big business but you need to take care of the patrons who spend $$ in you're establishment. I will no longer be spending my $ on an unprofessional company who only cares about getting the money but can care less about doing right by the customer. I would have given a no stars but I can't. read more

Horrible customer service. I asked an employee standing outside the door if they carried Rolex brand watches. And her response to my question was " can you even afford that". That was the rudest response I have ever experienced. I was speechless. I would never consider doing business at this jewelry store. Would give 0 stars if I could. read more